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I've also had much better luck using the chat function within the mobile app. Chat or Twitter seem to be the best bets.
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06-07-2019
05:18 AM
1 Love
Thanks for circling back, I've found the discussions to be a good way to share knowledge and experiences, both good and bad.
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06-06-2019
07:20 PM
06-06-2019
07:20 PM
@jkellar12 wrote: I update this spread sheet in the afternoon so if anything totals for every airline could be higher. I went back and checked, that's the case -- the numbers I see for Tuesday are higher than what you listed...
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06-06-2019
07:09 PM
06-06-2019
07:09 PM
@jkellar12 wrote: For some reason this won’t let me put urls in here If you are posting to the forums using your phone then you have to use html to post links. However if you are on a computer then you can select "RICH TEXT" (rather than "HTML" or "PREVIEW") mode for the message (look at the top). In rich text mode you can highlight the text within your post then click on the link button to add the html link.
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@jkellar12 what is the specific web page on flightaware.com for your data? When I pull up this page the numbers are different. I never knew the site had those statistics so I learned something new from you today.
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@lolaadara it looks like daily flights are on the schedule starting November 3rd, here is a link to what I see on the weekly flight schedule. If you click on the "<" or ">" buttons you are able to toggle weeks. You can also click on the low fare calendar to get a visual for the entire month. Many routes are seasonal and my guess, as another customer, is that Southwest hasn't seen or forecast enough demand (or less demand than their other routes) to justify the daily flights until November. Safe travels!
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06-04-2019
11:45 AM
1 Love
@ShareJoyCreativ wrote: I didn't realize I needed to use the travel funds for a flight that occurs before expiration date. I thought it was just booking. Could I buy a flight that is before the expiration date and then cancel the new flight and get the funds back to use just a few months later? No, the "timer" is anchored to the original booking date.
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@Jrightm that does not sound like a fun experience for anyone -- you, your child, the other passengers, or the crew. My experience travelling with children has generally been good but we've had some occassions where we sure would have appreciated a warm smile or a helping hand. We are past the temper tantrum stage in our family but early morning flights are still rough for all involved. I am another Southwest customer like you so I don't know that there is a specific "headphones" policy but it seems like common sense in most situations (i.e. when there is not a screaming child involved) that folks would wear headphones while on the plane. The only mention of "headphones" I'm able to find on the Southwest site is on the "In the Air" page under the "Inflight Entertainment" section: "Let’s make time fly while you’re onboard. Our inflight entertainment options are totally free to you, so you don’t need to purchase WiFi to access them. Bring your favorite viewing device and headphones to take advantage of all the free entertainment options–the hardest part will be deciding what to watch!" You may want to reach out to the Customer Relations team to get clarification (contact information here) on the existence of any specific policies and/or to provide feedback about your experience. I hope your next travel experience is more relaxing for everyone.
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06-04-2019
06:42 AM
2 Loves
@Austinpvan2018 take a look at this thread where one of the Southwest moderators replied to a similar question. Good luck!
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06-03-2019
03:27 PM
06-03-2019
03:27 PM
@claerinn wrote: If we use a different card, I don't understand how we would get the $200 statement credit? Please explain. @claerinn I am another Southwest customer so offering my intepretation. When I read the comments above about using another card I interpreted it to mean there would be an assumed second ticket purchase at a later date and that the credit would be applied for that second purchse.
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06-02-2019
06:47 PM
2 Loves
You may want to try the chat function within the app -- I don't know if you can add a pet but I was able to make flight changes. Twitter may also be an option Twitter (@Southwestair). When I used the chat function there was a queue of two but I had almost no wait to chat versus a looooooong projected hold time. It may be worth a try.
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06-02-2019
11:58 AM
2 Loves
@183450956 wrote: How do I check make miles? Your email purchase receipt should include a line that states "EST. POINTS EARNED X". Point earning starts at 6 points per dollar of base fare spent (i.e. not on taxes or fees) for Wanna Get Away fares and are higher if you are A-List or purchase an Anytime or Business Select ticket. After you complete your flights you will see them posted to your Rapid Rewards account when you login. @183450956 wrote: can I use the on a flight I booked for July 1 If you are flying on July 1 then those points are not available to book a different travel itinerary until your travel is complete. Here is the official Southwest wording, "The Member will not accrue any points for any portion of the ticket that has been flown until the entire ticket has been completed (i.e., flown, refunded, a combination thereof, or, if flying within the U.S., used as payment toward another ticket)." (Source page is here). @183450956 wrote: how do I use them when I book a flight? It's easy! On the Southwest "Book a Flight" page search for a flight but click on the "Points" radio button instead of the "Dollars" radio button.
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06-02-2019
06:13 AM
1 Love
I'm another Southwest customer but active here in the discussion boards and others in your shoes have shared successful reunions, especially when entering the serial number like you did -- see these threads, where it looks like the folks had updates in about 10 days: https://www.southwestaircommunity.com/t5/General-Travel-Policies/Left-laptop-on-plane/m-p/91711/highlight/true#M7638 https://www.southwestaircommunity.com/t5/General-Travel-Policies/Left-laptop-on-plane-Microsoft-Surface/m-p/89833/highlight/true#M7251 https://www.southwestaircommunity.com/t5/General-Travel-Policies/Lost-and-found/m-p/81442/highlight/true#M5544 If you search the discussion forum for "serial number" you should be able to find additional examples. If you're able to post an update here it will help others to know of your situation was resolved. Good luck!
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No, they do not count. From the full terms and conditions page: "The following will not count toward qualification for A-List status: Rapid Rewards reward flights" Source page: https://www.southwest.com/html/customer-service/faqs.html?topic=rapid_rewards_program_terms_and_conditions&question=rules_and_regulations
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06-01-2019
06:08 AM
06-01-2019
06:08 AM
Clarifying question: are you asking about benefits for Southwest employees?
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@elijahbrantley it literally took me less than two minutes
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@travisrutledge wrote: Hi everyone, I have a Southwest priority credit card, which provides four upgraded boardings per year. I have two questions: 1) How do I know how many upgraded boardings I have left this year? 2) How do I know when my upgraded boardings refill for the next annual billing period? In other words, if I run out of all of my upgraded boardings this year, how can I figure out when I will get another round of four? Thanks for your help! For question 1) You should be able to log in to your Chase account and select to view "all transactions". When I do that in the Chase mobile app all of my payments and credits are red while all expenses are blue. Then scroll and review all of the red transactions. When I do that on my computer I just sort by the amount and look through the negative values that are the credits and payments. For question 2) You can get a pretty good idea based on when your annual fee was charged. Using either of the methods listed above just scroll to the look for the line with the $149.00 annual membership fee. I agree that if you want to know the exact date of when the anniversary year counter resets that you should get in touch with Chase.
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05-30-2019
06:19 PM
1 Love
I always start with the low fare calendar, this is a link for November 2019 flights from IND - TPA. It looks like even on the Wednesday before Thanksgiving there are Wanna Get Away fares available -- the least expensive one showing now is a nonstop 5:35 AM departure, the next least expensive is a 7:50 PM departure for a nonstop flight that lands at 10:05 PM.
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05-30-2019
06:09 PM
@CareforNOLA glad you made it out on the first standby flight. On the radio this afternoon they stated there was a tornado warning in the BWI area, to include at the airport!
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05-30-2019
06:04 PM
2 Loves
This is the Southwest wording (bold emphasis added by me): "General boarding starts with Business Select customers, who are guaranteed positions at the front of the A Group, followed by Rapid Rewards tier Members and the remaining Customers in the A Group, two adults with children age six and under, then groups B and C." Source: https://www.southwest.com/html/customer-service/airport-experience/index-pol.html
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05-30-2019
11:10 AM
1 Love
I've never applied to work at Southwest but there are other forums where this is discussed, this one is the most concise. You can also search for "closed complete" and you'll find the other discussion threads. It looks like the official answer listed in some of the other discussions is that this is a normal status in the application process. If you are selected to move forward, someone from the SW Recruiting Team will reach out to you either through phone or email.
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Call Southwest to make companion changes.
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@rca19 wrote: I wish I knew how to escalate this further You can always write an old fashioned letter to Southwest, the "Write Us" address found on the "Contact Us" page is: Southwest Airlines P.O. Box 36647-1CR Dallas, Texas 75235 As another customer I think you should mention that you aren't asking for anything other than to help improve the experience for others and that you'd like to escalate the issue within the organization. My two cents.
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05-29-2019
09:24 PM
Also for general awareness, some countries require that you have a passport that is valid for 6 months after your departure date. See the "Traveler's Checklist" page at the U.S. Department of State web site. You should always check the "Country Information" U.S. Department of State page to see current requirements. For example, look up Spain and you'll see, "6 months recommended, 3 months beyond your date of departure is required."
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For anyone that is really curious about the choreography of aircraft at and near airports (in the air and on the ground) the FAA publicly publishes the references used by pilots and air traffic controllers. Many will already know about this information but it may be new for many. The following items are fun references. Airport Diagrams -- The top down view of runways and taxiways. Runways are numbered based on the direction they face (i.e. due North is Runway 36, East is Runway 09. Basically add a "0" to the end of the runway and you have the compass direction it faces) and all taxiways are labeled with letters of the alphabet. You can search on the linked page by airport identifier, location, or name. Instrument Flight Procedures Information Gateway -- You can also search this one by airport identifier, location, or name though it's a little trickier to figure out what you're looking at on the search results page. The fun column to start with is "Type" with "STAR" indicating an initial arrival routing to the airport, "IAP" indicating a final approach to the airport, and "DP" a departure from the airport. One of my favorite approaches to watch (from the air and on the ground) is the "RIVER VISUAL RWY 19" in to Washington, DC. And if you want to tie everything together you can listen to the exchange at many airports using the live feeds on LiveATC.net Have fun!
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@bergie2 terrific! Thanks for circling back with the community here, it's always great to hear that the system worked again as advertised!
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05-28-2019
07:01 PM
05-28-2019
07:01 PM
Here is the link for the online Lost & Found form: https://live.nettracer.aero/southwest-paxview/lostandfound/landing.do
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@rca19 something sounds off! Most of us here are other customers like you so it will definitely help to bring this directly to the attention of the Southwest Customer Relations team via Twitter (@Southwestair) or by phone at 1-855-234-4654. Email is also available via the "Contact Us" link, see below. References: Submitting a Suggestion and/or Complaint Contact Us
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05-28-2019
03:44 PM
Chat on the Southwest app is also an option. Hopefully you're connected on the phone by now but posting just in case. And as a reference for others in the future.
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@mschariti I recommend that you get in touch with the Southwest Customer Relations team using the "Contact Us" link at the bottom of the forum pages -- I would use the email option. Comments from the Southwest team in this thread indicate that there is a Southwest employee able to liaison with Chase.
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