04-03-2019
03:54 PM
1 Love
@TMP wrote: Is this how they typically handle things? No. This has been a very unusual set of circumstances over the past couple of months. I am another customer and don't have any insight as to how the leadership team is making decisions but it's been crazy just to observe from afar. Mechanics contract, then late winter storm, then the MAX 8 grounding. It all combined to cause the situation you and others found yourself in. I was relieved to read the news today that Southwest is adjusting their schedule through the end of May to account for the MAX 8. I hope it helps alleviate the last minute changes. Here is the article: https://www.usatoday.com/story/travel/flights/2019/03/29/southwest-airlines-removes-boeing-max-8-s-from-flight-schedule-through-may-cancellations-continue/3316922002/
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04-03-2019
03:45 PM
1 Love
Hopefully the latest news that Southwest is now adjusting the schedule through the end of May helps ease some of the pain: "The airline [Southwest], which has more Max 8s than any U.S. carrier, has decided to keep its 34 Max 8s out of its flight schedule through at least May, according to a memo sent to the airline's pilots late Friday." "'We’re publishing a revised schedule for April and May that is built around the currently available Southwest fleet and intends to reduce drastically last-minute trip disruptions and same-day cancellations which have affected our customers and employees since the grounding of the Max,' the airline said in a statement." Full article is here: https://www.usatoday.com/story/travel/flights/2019/03/29/southwest-airlines-removes-boeing-max-8-s-from-flight-schedule-through-may-cancellations-continue/3316922002/
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04-03-2019
03:34 PM
@WSB2010 wrote: We do have a connection with a 2 hour layover. You should be fine with the connection too. The low chance scenario involves getting to your connecting gate after boarding starts or is almost complete. If the connecting flight is a full flight then you may have to try to trade to get two seats together. It's low probability but is possible so I mention for awareness. It happened to my family many years ago.
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04-03-2019
01:05 PM
2 Loves
Do you have a direct flight or are you making a connection? Only weird scenario would be if you have a connection that gets squeezed due to a delay of the first flight.
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First, it's good to read that your mother is now well enough to travel. A couple of thoughts: Just double checking to make sure you are in touch with the Customer Relations Department, they have a different phone number at 1-855-234-4654 and they are also available via Twitter (@Southwestair). The 1-800-I-FLY-SWA number is listed as General Customer Service but you want Customer Relations. In case you're curious, this link has a ton of ways to get in touch with Southwest, to include the Customer Relations info I listed. Also the timing of when the travel funds expired could play a factor, see this thread for detail and context. What you were initially told about the vouchers seems to line up with the comments in that tread so definitely take a look. I hope you and your mother enjoy a great trip, wherever your travels take you.
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04-02-2019
04:54 PM
I *think* the issue folks are running in to is that Southwest is able to get them on a new flight, it just may not be for the same day. If it's not on the same day then the customer either needs to pay for hotel/food/car that they weren't expecting or they elect to buy a last minute ticket on another airline to get them home earlier than they would with Southwest. So from the Southwest perspective they are getting folks home and not collecting any money. From the customer perspective they are getting home but it's costing them more money. I *think* this difference in perspective is the issue. Someone please chime in if I have this wrong.
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@HK, I love your post! Is your ideal solution to allow children ages 7 to 11 (too old for family boarding but young enough where they would travel alone as an unaccompanied minor) to board with their parent in their parent's boarding position? Thanks!
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@WilDog one of the really nice things about flying with Southwest is that there is not a surcharge for booking one-way flights. When you book a round-trip it's essentially the same process and pricing as booking two one-way trips. You'll see many folks here in the discussion forums that book one-way trips to give them more flexibility in a situation like yours -or- to give them flexibility to change one of the legs but keep the other (another benefit of Southwest is no change fees). Enjoy your CP!
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04-01-2019
05:06 PM
1 Love
@denisenoelle it may be worth reaching out directly to the Southwest Customer Relations Department now to explain your situation just as you did in this forum (here we are primarily other customers like you). Customer Relations is available via Twitter (@Southwestair), or at 1-855-234-4654. Here is the link to the page with the source contact information and an additional way to get in touch with them via email.
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No, once you have your companion's confirmation number you are all set. Southwest has a nice page with great instructions: https://www.southwest.com/html/rapidrewards/promotions/promotions-companion-pass-tips.html
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04-01-2019
12:48 PM
@Jmouton look one post before yours, this is the link with instructions from that post: https://www.southwestaircommunity.com/t5/Knowledge-Base/Former-Employee-W2-Form-Information/ta-p/87209
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03-31-2019
07:31 PM
@RSH_Houston -- Thank you for sharing, I can only imagine what it must have been like in the early days! Southwest is lucky to have you as such a loyal, life-long customer. Safe travels and may your business continue to thrive!
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Someone else will need to chime in with their experience though I am able point you to the info on the Southwest web site. Super short versions: You are able to fly with a lap child (under two years of age) and you are able to check both a stroller and a car seat at the curb, counter, or gate for free (in addition to the normal baggage allowance). One item to note from the policies listed below that I may apply based on your question: "Note: Devices that tie the child to another person are prohibited for taxi, takeoff, and landing..." These Southwest pages have additional detail about birth certificate requirements for a lap child and additional options for purchasing a seat: "Baby on Board" Info about strollers and car seats is on the "Carryon Baggage Policy" page
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Nobody knows with certainty but I think you should be okay given 1 - the flights are not until June and 2 - the frequency of flights between Seattle and Las Vegas is high (Southwest shows 13 flights and 16 flights for the dates you mentioned). Even if your flight gets cancelled (for any reason) it should be easier for Southwest to get you on a new flight than it would be if you were flying to a destination with more limited service frequency. Yes, the cancellations are primarily due to the MAX 8 grounding (though there can always be a cancellation for weather, maintenance, or other reasons). See the latest update from Southwest here.
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"TSA does not require children under 18 to provide identification when traveling with a companion within the United States. Contact the airline for questions regarding specific ID requirements for travelers under 18." Source: https://www.tsa.gov/travel/security-screening/identification
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03-31-2019
11:54 AM
1 Love
@chgoflyer wrote: This discussion, while entertaining, is purely academic as long as Southwest continues to have "no policy" regarding seat saving. Economics are the only factor that will drive any changes in boarding policy. I agree though it's something I can't help but think about 🙂
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03-31-2019
11:26 AM
1 Love
This is the link to the careers site: https://careers.southwestair.com/ This is also a discussion thread that has links to set up job alerts: https://www.southwestaircommunity.com/t5/Southwest-Careers/Jobs/m-p/65441/highlight/true#M818 Good luck!
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Both the -800 and the MAX 8 seat 175. Here is the information from page 29 of the 2018 10-K: 737-700 seats 143 737-800 seats 175 737 MAX 8 seats 175 Source: http://www.southwestairlinesinvestorrelations.com/~/media/Files/S/Southwest-IR/2018%2010-K%20Final%20795.pdf
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@seanlongbeach you are definitely able to use your rewards to book travel for others. Some folks here on the forums have been thrown off when the fields pre-populate but you can definitely, positively use your points for others. Here is the sequence to follow on the web: Flight > Book a Flight > [Enter your flight parameters] click "Search" > Click "Points" in the upper right corner & keep clicking until you get to the "Who's flying?" screen. Enter your wife's information and keep going.
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03-30-2019
04:45 PM
1 Love
@RSH_Houston wrote: the only good answer is for all non-Business Select passengers to disembark from the aircraft and reboard using their original boarding number. The point, any seat, that a Business Select customer would like, occupied by anyone other than another Business Select customer is a travesty of the design and purpose of the fare. Thanks @RSH_Houston, this is what I was looking for! I'm a problem solver by nature so trying to gather a list of potential seating solutions when I see folks comment on seating. You make me laugh with some of your assumptions 🙂 My first flight on Southwest was in the early 90's out of BWI (I love this blog post by the way, see the second route map) but my family took an "extended" break from Southwest due to... wait for it... a seating issue (it's not a complaint, just a statement of fact). The short story is that my wife was travelling with our two young sons in 2000 (I was flying in the Navy, a 1310 in Navy speak, and deployed, she was going to visit my family while I was gone) with a connection in Phoenix and the first flight was late but she was able to make the connection. Barely. There were some not so helpful passengers on the flight and there were helpful passengers on the flight. I hope you would have been a helpful passenger, though I'm guessing you would have been because you're here sharing your experience to help others!
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03-30-2019
09:39 AM
@RSH_Houston wrote: I, and many others, have the same issues with "through" passengers who jump into these seats as the terminating passengers disembark. And many Crew Members, withwhom I have had this discussion over the years, agree. @RSH_Houston the comment about through passengers caught my eye. What would you propose given the open seating policy and tight turn times on these flights? I'm genuinely curious to understand the logic and the root cause of the frustration.
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03-29-2019
05:30 PM
@rissag, following up on the post from @DancingDavidE, these are the direct html links: "A message from our CEO, Gary Kelly": https://www.southwest.com/html/air/737-MAX-8.html?clk=737MAX8_190313 News release titled, "Statement Regarding the Boeing 737 MAX 8" https://www.southwest.com/assets/pdfs/air/news-release-MAX-8-190313.pdf
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03-29-2019
11:01 AM
Hi @rissag, for the most part we are all other customers here. I know in one of your other posts you stated, "And now I am left to fight the Cruise Insurance to get a full refund." Are you able to share the cruise line and/or the insurance provider? It really seems like that is the place to go for the cruise portion.
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03-28-2019
06:10 PM
This thread has some useful links that provide instructions on how to set up job alerts: https://www.southwestaircommunity.com/t5/Southwest-Careers/Hawaii/m-p/75437/highlight/true#M3968 Good luck!
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@AN90 wrote: I'm afraid Southwest will wait until 5 days (or less) before we are scheduled to leave and cancel our flight. That doesn't give us enough time to find another flight to book. I have already booked a hotel and everything. I don't want to take the chance of not getting to go. ^ ^ ^ My observation is that the 5 day cancel window is causing problems for both Southwest and customers ^ ^ ^ It seems like Southwest is hedging their bets by waiting until approximately 5 days out (maybe they are hoping that the grounding will be lifted?) but that's still not enough time to allow travelers to make alternate arrangements. End of my thinking out loud... @AN90, if you cancel a Wanna Get Away ticket then you will receive credit that "may be applied toward future travel on Southwest Airlines for the originally ticketed passenger only." A couple of notes: The credit is good for one year from the date of the original purchase. The credit needs to be used by each ticketed passenger (assuming this is related to the 4-person trip referenced in other posts). Source: https://www.southwest.com/html/air/fare-information.html
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03-28-2019
03:07 PM
Unaccompanied Minors preboard as policy but that isn't the situation for your daughter as a Young Traveler. The normal boarding process should apply. In my opinion I don't see the value in a scenario of having my daughter (she is taking a similar Young Traveler trip this summer) pay for Upgraded Boarding, assuming it is available at the airport.
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03-28-2019
12:23 PM
03-28-2019
12:23 PM
This thread has some useful links that provide instructions on how to set up job alerts: https://www.southwestaircommunity.com/t5/Southwest-Careers/Hawaii/m-p/75437/highlight/true#M3968 Good luck!
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03-28-2019
10:08 AM
If you are all on the same reservation number then you will all be checked in at the same time when you check in.
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@KamikazeCoPilot wrote: Why was she cancelled for a service that we paid for when the flight back isn't until Sunday, 31MAR19? Now we're going to have to pay for ANOTHER FLIGHT from Marion to St. Louis, one-way, last minute because we were cancelled. Edit: We also have to pay for more hotel days, too. This is actually freaking expensive. Why did this cancellation happen? As another customer I agree that it's not an ideal situation. Here is a quote from the linked news article about the impact of grounding the MAX 8 fleet (see below): "Southwest, which has 34 Max aircraft, is making cancellations five days in advance, with an average of 130 daily cancellations." Source: https://www.cbsnews.com/news/american-airlines-and-southwest-cancel-more-boeing-737-max-flights/ My understanding is that Southwest is trying to give some advance notice (i.e. around five days) so that folks aren't left trying to make alternate arrangements at the last minute. Note that even flights that weren't originally scheduled on the MAX 8 are potentially impacted as all the airlines (not just Southwest) try to adjust equipment to meet as much demand as possible. Any chance you would just drive for the last portion between the Marion area and St. Louis? None of this is ideal.
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03-27-2019
05:59 PM
03-27-2019
05:59 PM
My hypothesis is that Companion Pass holders, earned through the credit card offer or through the "normal" methods spend more with Southwest than non holders. I'm also guessing that if that is the case then Southwest wants you to get the Companion Pass without delay too! I'll also guess that the awarding of points from Chase to Southwest also has some sort of code attached that triggers Southwest to award the Companion Pass. With all of that guessing, I'll also assume that in "normal" scenarios the Companion Pass gets triggered soon after the statement close but that they use the "weeks" in the legal wording to give themselves time to figure everything out if something goes wrongs. All of the above is my personal speculation based on my experience working with numbers and supporting IT teams in corporate settings.
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