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03-19-2020
05:19 PM
1 Love
Here is the link for the updated policy, I didn't see a click path in the prior post: https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-and-Refunds/ba-p/103844
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Here is the link again to the updated policy so that it doesn't get lost in the thread: https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-and-Refunds/ba-p/103844
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03-18-2020
12:16 PM
Okay, good luck. For those looking to follow along from home: https://flightaware.com/live/flight/SWA427/history/20200318/2045Z/KMDW/KDAL It looks like your plane is enroute from San Diego: https://flightaware.com/live/flight/SWA1267/history/20200318/1605Z/KSAN/KMDW
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03-18-2020
12:13 PM
No word from Southwest about any changes and none of the airlines seem to be refunding unless the airline cancels the flight. Best best is to wait to if Southwest cancels your flight, and then if they do, then you can get refunded.
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03-18-2020
08:59 AM
03-18-2020
08:59 AM
They get a bailout from the feds, and won't refund earlybird fees during this time of COVID-19. Can't wait to take this to the media!! Bad decision SWA!!
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03-17-2020
11:06 PM
03-17-2020
11:06 PM
@Susanadels wrote: seems like middle seat thinks he knows more than he does. Bags were on plane and alternate flight from other airline was in different terminal in an hour . Could not wait for bags to be taken off. Also landed in different airport than bags went to. Because YOU CHOSE to get on another flight and left your bag behind. You chose to abandon your bag. --TheMiddleSeat
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@chibbard72 great, you made my day that I could help. Seriously appreciate you letting me know! 🙂
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I would get a note from the doctor and submit it to Southwest and maybe they can help in that situation. Submitting a Suggestion and/or Complaint
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@anniejensen4 here is the pinned video TSA posted to Twitter. I was surprised when I saw it that they will allow you to bring a full size wipe containter: https://twitter.com/TSA/status/1238223975723020289
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03-16-2020
06:54 PM
03-16-2020
06:54 PM
@pkerr1000 I'd write a letter to Southwest, their mailing address is listed in the "Contact Us" section at the bottom of forum pages. The forums are flooded with folks in similar situations, with all sorts of vatiations.
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IMO you'll be fine for a flight 2 days from now. If there is some virus related grounding, I suspect it will be done with a bit of notice. Maybe a week of two. Of course all bets would be off if the federal government dictates other wise.
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03-16-2020
11:43 AM
03-16-2020
11:43 AM
03/16/2020: I have a similar situation. My husband and I originally scheduled a trip for last summer (booked in April 2019) but it was cancelled by the cruise line, so we cancelled our flights. We then scheduled another trip for March 28, 2020, just before Southwest's expiration of our travel funds, but now this trip has been cancelled, too, due to the coronavirus pandemic. I understand Southwest's rescheduling policy that allows customers one year from date of booking to reschedule, but if ever there were extenuating circumstances that call for drastic measures, this is it. Please, Southwest, make allowances for this terrible health crisis. For example, allow your customers a one-year extension from their current scheduled travel date. This keeps folks on the ground (not exposed to the illness or perhaps exposing others). You would still have their money, your customers won't lose out if they reschedule travel within a year, and you generate a great deal of good will in the process. As your current policy is, people will have to make a choice between losing the money they paid for flights (hundreds or perhaps thousands of dollars) or traveling anyway so they don't lose their money. Neither of those is a good option.
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03-16-2020
07:09 AM
Here is a third party blog post about the multiple United policies: https://onemileatatime.com/united-airlines-refund-one-year/
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03-16-2020
06:10 AM
I've never applied to work for Southwest but I've only seen posts here where "closed complete" meant the person did not get the job. I don't know what the system says when a person is hired. Multiple airlines are announcing staff reductions, leaves of absence, or hiring freezes, it's not a good situation for anyone.
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03-15-2020
11:55 PM
4 Loves
@rdb101xx wrote: as I fly swa about 6 times ayear ,I have never had a problem with any refund or other problems ,,if you call swa cust service ,they are very helpful and will refund it to you on your credit card EarlyBird Check-In fees are, unfortunately, non-refundable. Customer Relations may be able to issue a refund when the flight is cancelled by Southwest, however they will not do so when the customer cancels the flight. This is the policy as it's being enforced right now. This may change at some point due to the unique circumstances we are all in. Advice for anyone who may need to cancel a flight that includes EarlyBird Check-In: -- Wait to see if Southwest cancels your flight. If so, you can receive a full refund, including EarlyBird Check-In fees. Since you can cancel as late as 10 minutes prior to scheduled departure and still not be considered a no-show, my recommendation would be to wait until at least the day of travel. -- If on the day of travel Southwest hasn't canceled your flight, go online and change your flight (do not cancel) to any future flight that is the same or lower fare. This will preserve your non-refundable EBCI fees. -- Once things have settled down, hopefully in a few months, you can rebook travel to accommodate your schedule. There is also the possibility that policy changes and or helpful expiration date exceptions may be in place at that time.
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03-15-2020
08:50 PM
I think you have to get an invitation. I have over 3000 points that I am waiting for them to transfer
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@JohnnyQ wrote: Blake, While NO AIRLINE is issuing refunds for non-refundable tickets, they are allowing free change of travel plans that are good 12 months FROM DATE OF TRAVEL, NOT DATE OF BOOKING. Your reply to "shame on southwest" has pissed off a lot of people, me included. Do the right thing Southwest..consider refunds for ALL tickets or, at the very least, change of travel that is good from 12 month of the original TRAVEL date, not booking date. JetBlue is the only carrier doing anything close to what you mentioned, and it is actually 12 months from the date of cancellation, not travel. All other carriers, including Southwest, begin the 12-month counter at the date of original purchase. Things are constantly changing however so the best advice is to keep checking.
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This was resolved in another thread, the op stated they were initially given incorrect information and it somehow also involved Southwest Vacations. This same topic was posted to multiple threads
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03-14-2020
05:56 PM
03-14-2020
05:56 PM
Thank you.. just confirmed southwest air and southwest vacation are not on same page. telling customers different things.. you are correct!! Thank God!!
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@Shaniem Glad you were able to figure it out. But yeah i figured since there were 2 of you that's why it would only let you use your portion.
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It's what they told us yesterday and today.. southwest air and southwest vacations are not on the same page. SW Air said we could use all travel funds.. SW vacation says no. Customer service told us wrong.. THANK GOD!!
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03-14-2020
04:06 PM
03-14-2020
04:06 PM
The "accounting" for the tickets is done at the individual passenger level.
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03-14-2020
04:05 PM
03-14-2020
04:05 PM
Thank you but I have reached out to Southwest with several emails and as mentioned yesterday, my wife spent 3 hours on the phone. Just dead ends everywhere.
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@CindyRD I would send Southwest a written letter explaining the situation and your request. Most of us here are other customers so I don't know if it will work though it can't hurt. Click "Contact Us" to get their mailing address. I'm really sorry to read about everything you wrote 😞
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03-14-2020
02:01 PM
One of my favorite Southwest tools is their flight schedule page. Here is a link for the GEG to LAS route, weekly view, starting in April. Click on the "<" and ">" buttons to scroll through weeks. Hopefully this helps: https://www.southwest.com/air/flight-schedules/results.html?departureDate=2020-04-01&destinationAirportCode=LAS&originationAirportCode=GEG&scheduleViewType=weekly&timeOfDay=ALL_DAY
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03-14-2020
01:57 PM
03-14-2020
01:57 PM
One additional option is also the chat function within the Southwest app.
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Most of us here in the forums are customers like us. I would do two things: Write Southwest a letter and send it in the mail explaining your request for a full refund. The mailing address is listed in the "Contact Us" link at the bottom of all forum pages. You're not alone, take a look at this thread for additional thoughts that are more eloquent than I could put it: https://www.southwestaircommunity.com/t5/Travel-Policies/South-West-Customer-Service-is-a-Joke/m-p/103036/highlight/true#M11856
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