Southwest Airlines Community

I also used to check this on the dashboard quite often and now cannot find it. It would tell me how many I have remaining AND when it was going to reset... which is exactly the information I need right now and cannot find. ... View more

Massive abuse by people gaming the system. These are the parasites of society. ... View more

Hi can you also give me the information on accessing pay stubs. ... View more

Hey Nicole,   I understand it is an old thread, but I am experiencing this issue on both mobile and web (PC and mobile) and it is now 2024. It definitely seems related to flight changes, as the problem started right after I made one. This issue is very frustrating because the customer support representative is unable to resolve it, and it appears to be an ongoing problem that the tech team was supposed to have fixed years ago. Can you help us?  ... View more

Try disabling any pop-up blockers in the settings of Safari, Chrome or Edge (whichever one your phone uses to connect to southwest wifi. Additionally my phone had Guardio - a pop-up blocker/unsafe website utility on it. I couldn't access the wifi on Southwest.  Then on Alaska airlines a few days later I continued to have the exact same issue. I uninstalled Guardio and it felt like my phone was getting further along in the process than before. I then cleared my browsing history and everything started working.   ... View more

Thank you, I was also wondering what to do ... View more

skhagger,    I just had your same exact experience with transferring points to a friend. They charged me $450 😂 for transferring 45000 points to a friend. Let me know if you would like to connect outside of a southwest community. There are several people like us that have posted here and who knows how many have not even posted. Although I am not retired, I don't have any extra money as either.    Bea     ... View more

Quick little revival, conclusion and final hail mary of a proposal First - last flight I was on with SWA I was able to get certain wireguard-based connections to work- BARELY, just unusable unless the flight is empty. IPTV boggs down the GEO-SAT based internet SWA switched to slowly around 2016. Given how much BETTER other airlines wifi is (i.e. using ground station 5G based comms instead of GEO (I believe SWA is now all GEO-based comms specifically provided by Viasat).   Before all this mess started happening, SWA was using a similar system that providers like American Airlines uses (4/5G direct to ground receivers eliminating the huge GEO (geostationary earth orbit satellite) latency. Before SWA offered free TV, speeds were great (given the era and the medium), it would die over bodies of water and as much direct testing I could and experienced when SWA started flying to Puerto Vallarta - a route taken by AA usually only, I was able to compare and contrast for a while, AA would cut out just as SWA would as we got into Mexico from DFW if AA and sadly only via connecting flight if SWA (boy I would love if LUV got an international terminal, I will do everything in my power to avoid layovers, which is why I say limited testing).    Then, SWA switch from Business to ‘free TV’ which is when this all started happening. Basically, I figure what happened is ViaSAT sold SWA on a contract of some sort and it wrecked business users so they could advertise free live junk TV without needing DISH.     SWA started having connectivity over Mexico but still very poor AA still doesn’t, but it’s gotten a lot better as 4/5G get’s deployed in Mexico (heck, I get 5G in Puerto vallarta with speeds around 200Mbps / 10Mbps up which is huge compared to just 4 years ago - note ON LAND via mobile not via the airplane’s wifi). To this day I will happily pay AA wifi because I can actually use VPN with RDP reliably. As long as we’re flying over land in the US. Mexico has gotten better so much so that I will buy it now when going down to PVR. (I still hate DFW though, not as bad as connecting in Houston, though).   AA doesn’t have free TV (from what I can recall). I may be mistaken, I think I recall seeing Dish being a provider for a bit. Separate systems.  So SWA being the cost-cutters they are, were likely sold a great deal with ViaCrap who I assume basically told SWA they could provide both wifi and ‘dish-style’ TV without the extra cost and hardware/maintenance of managing 2 systems. What they DIDN’T say was that it would completely bog down the bandwidth because IPTV isn’t the same thing as Dish. SWA may or may not have known the ramifications of this ‘cost saving’ measure, I will assume someone knew but they thought who cares about wifi when you have MOVIES AND TV FOR FREE (marketing department).  I hope ViaCrap contract ends with SWA soon, I’ve honestly been travelling less on SWA just because they used to be tech-focused (was one of the first airlines to provide decent wifi from what I recall as most orginally started with SAT and very expensive at that. But internet connectivity on a 2-5 hour flight is critical. If I want to watch a movie, I will preload it from Plex.  People are going to get sick of the 7 channels on SWA and the sub-dial-up speeds. And as a manner to ‘keep kids quiet’, In my opinion, I think kids these days would prefer the internet over archaic-style cable tv.  Which brings me to my final proposal: SWA, you would change the game for business, wait, everyone, flying SWA if you signed on with Starlink. My team has been installing Starlink for multi-home/business backhauls in very rural areas in Texas in which they previously paid $300+ a month for ViaCrap at each location - now through some nifty WISP-ing 1 business class dish backhaul supplies 10x the speeds, 1/20th the latency and shared saving thousands of dollars. Results were far far far better service from the prior mix of ViaSat and HughesNet. StarLink is a game-changer and I believe the airlines that sign on first will benefit best. I dare you, SWA - DO IT!  https://www.starlink.com/business/aviation     ... View more

@lpierro wrote: Blake, I will be qualifying for the companion pass in a few weeks.  Can I book my flight for a summer trip now, then after I qualify, use the companion pass to add my companion to that flight?  Or does the flight need to be purchased after I have qualified? Thank you for this clarification. YES! I actually recommend booking and if the price goes down you can get a credit then once you have the CP you can add it    one other suggestion if you have points you can book your companion on points just to hold the seat until you can add your companion in case that flight were to be sold out you don’t want to end up with that problem so this just helps avoid it if you have points available  ... View more

Hello Ma’am, I am a former employee as well. I have followed the link and the steps and there is no w2 for me. What should I do?  ... View more

Might I suggest that you review FEDERAL LAW before posting such comments as recommendations to Southwest? ... View more

I’m also getting the same error message on my mobile and web devices  ... View more

Hi Kelby,    I need help with understanding the HR success for Southwest. I am studying HR for a PhD program and would be grateful for any literature you have.    Matt  ... View more

@Jscott1000 wrote: So evidently if daylight saving time ends during this period you are instructed to check in at the 23 hour point.  Yes, this is happening to me this weekend. That sounds consistent with past time changes - check in at the correct “number” hour as if it was usually 24 hours in advance even if it is 25 hours in the fall back or 23 hours in the spring forward.   This is the easiest way so the passengers don’t have to do the math on the time.     ... View more

@sskotha wrote: I am facing the same issue as well, and wasted so many hours of my time because of it. Please please please fix this soon Southwest! At some point my time will become more valuable than the money I save so I might just give up and change to a different airlines if this keeps happening each time. Is it happening every time?   Also book one-ways so you can self-service changes more easily on-line and less likely to need to call.     ... View more

Although the error code is the same it might make sense to start a new post with the new 2023 issues.     ... View more

@dianaaschner wrote:   My workaround: I called Chase and they are overnighting the card to me free of charge. Still not a great solution but the call took 5 minutes and hopefully flights won't go up too much before tomorrow. Hope that helps someone out there.  Someone had mentioned that you have to write down the info earlier, I agree this should be a lot easier of a process. Glad to hear you got an expedited response - if your flight is for more than a few weeks out hopefully you'll be okay. It's tough when you get within the week. ... View more

Never gotten a lower boarding position worse than my companion. Companion boarding pass has always been immediately after mine. Had companion pass for the past 5 years or so. ... View more

Oh yes, the FAA is full of critical thinking people.  They may wish to re-evaluate their earlier rulings. ... View more

You can’t buy an A List preferred ticket you can buy business select which based on A2 is what he bought buying business select doesn’t come with the perk of sequential boarding numbers  ... View more

Southwest's Early Bird option checks you in automatically, starting at 36-hrs before your flight time. All you have to do is print your boarding passes. ... View more

Hello, @Cspain1995!    Check out the link provided above: https://community.southwest.com/t5/Knowledge-Base/Former-Employee-W2-Form-Information/ta-p/87209.    This should get you all taken care of!  ... View more

@iiflyswa hmm, that is strange.  My experience is the annual fee posts on the first statement after the actual anniversary date so in your case that would put your anniversary date sometime in September, which makes your experiences the timing of your credits even more odd.  I'm glad you were able to get multiple credits!   --TheMiddleSeat ... View more

IT needs to fix the "current password" field.   Here is my correspondence with Case #61058832   On Feb 15, 2023, at 1:48 PM, Todd Wiese <toddwiese@austin.rr.com> wrote: Hi Julian,    Please have the IT team fix the problem. The “current password” field should not check for password rules to be passed!  Anyone with an older password that did not pass the new rules will be blocked like I was.     I did call and was helped to change my password thru a different route.   Thanks, Todd Wiese   On Feb 15, 2023, at 1:18 PM, no-reply@southwest-communications.com wrote: Dear Todd, Thank you for contacting us. I appreciate the opportunity to address your concerns. I am sorry to learn that you haven’t been able to log in to your Rapid Rewards account. I realize that it has been some time since you contacted us, and I regret that we weren’t able to respond to your email sooner. If you are still encountering problems, please call us for assistance at 1-800-I-FLY-SWA (1-800-435-9792). Your participation in Rapid Rewards is important to us, and we hope to see you onboard soon. Sincerely, Julian Blake Southwest Airlines ... View more

Hello Kelby,   I was wondering if you could provide more information on the benefits for employees on Destination 225. From the information given I just keep seeing “More information for Employees can be found by visiting SWALife”. Is there more information you can provide with regards to the pathway for employees?   thank you! ... View more

@commishg wrote: It is laughable to say an acceptable solution is to transfer points to another Rapid Rewards member when that so-called solution (transfer) costs one cent per point.  That means a 25,000 point transfer would cost $250.  Southwest currently says 25,000 points have a value of $300 (83 points per dollar).  This means that if you transfer 25,000 points to someone else, it will cost you $250 to give them $300.  That's not what I call LUV from an airline that is struggling to survive a recent self inflicted nuclear disaster.  Of course the solution does not involve transferring points.   The person with the points can simply buy the ticket for the other person - thus retaining full value of the points. ... View more

My son was just boarding his delayed flight from Dallas, TX to  to return to his Navy air station in San Diego. Him and another service member neither in uniform, went to board when military was called after priority boarding. The service member in front of him clearly white, showed his military ID and ticket was scanned and he was allowed to board. My son right behind him , who is half white half Hispanic has dark hair showed his military ID and the attendant told him he could not board and needed to return to B 42 position to wait to board. I have never heard of such utter disrespect for our service members , but also the utter display of prejudice that occurred . I am appalled at the gate attendants hatred and disrespect. attendant  was at Gate 2 Dallas Lovefield airport Dallas to San Diego departure at 10:25 (delayed) originally supposed to depart at 10:05 12/29/22. I want answers!!!  ... View more

People holding ANY KIND of ticket can be bumped. ... View more

This just happened to me 100, 000 points were redeemed without my consent and now trying to reach someone to help me. I have emailed, called, etc and no help. I’m so disappointed I was saving my points for years to have a family vacation.  ... View more

How can you claim Southwest Airlines delay compensation ? You can file a claim for up to $700 (€600) per person with the aid of AirHelp. We have made it easy for millions of travellers to receive the compensation they are due. We take care of all the paperwork and legal issues for you so you don't have to. you can calling +1-888-366-5231 or by using one of the ways mentioned on the Southwest Airlines Contact page: https://www.southwest.com/contact-us/contact-us.html ... View more