Southwest Airlines Community

The expiration dates haven't been extended.  They said they would soon, as soon as the software is updated. ... View more

Unfortunately, you have to call them.  They don't seem to offer the same automatic notification as they do with rescheduled flights.   I had to do this with one of my Hawaii flights and they were very polite.   Curiously, another one I planned in June only had the outbound leg cancelled, so I had to look even closer to see the issue.  I haven't called them yet, but we'll try to reschedule to a flight that's remaining from another airport.  The return flight... Yep, still to the same airport.  Crazy.   But these are crazy times.  Best thing I can do right now is use my travel funds to shore up contingency flights.  That's the best part about SWA.... They let me make my plans as flexible as possible since neither they nor I can really predict what's gonna happen. ... View more

Considering everything going on, I'm not sure whether this is a refreshing change of pace or much ado about nothing.  Methinks you have too much time on your hands.  I'd say you may even be GLAD at all the decrease in carbon output these days? ... View more

The difference is Companion Pass arguably costs SWA more than any elite status on other airline.  I don't believe any of them give free seats to companion travellers.   The best thing you can do to help them help you is :   1. Leave your existing travel funds in place instead of demanding a refund. 2.  Try to fly as soon as practical and help get their business back to normal.   The more cash they have to work with, the less likely they'll have to squeeze more of it out of their preferred passengers. ... View more

Yes, in my experience , a flight that shows as sold out is in the progress of being canceled .  I had this happen between yesterday and today.   And the remaining flights won't be full.  ... View more

This isn't an issue or question of refund vs. travel credit.  I'm happy to get either, because I know I'll fly again soon.    It's just a bit surprising that it wasn't automatic. Everything else on their system is so well automated .  But I suppose it speaks to the fact that I fly them quite a bit and have never had a full cancellation (beyond minor itinerary adjustments)   Given that these are extraordinary time , I guess it's no shocker that things have to be done a bit more manually .  ... View more

Okay, thanks.  I'm kinda surprised since I've gotten notified of every other canceled or adjusted flight I've had on Southwest.  To have neither notification nor refund automatically is a bit unexpected .  ... View more

I think you're picking the wrong forum to post these sorts of rants.  I'd say most of the people here are fairly supportive of Southwest in this situation.    Oh, and reposting the same rant twice... Yea , that really doesn't help your cause.  ... View more

You lost me at "Southwest profiting from Cov-19.". That statement reflects such an utterly incorrect understanding of the situation that I just ignored the rest of your ramblings. ... View more

I flew yesterday and had FIVE people on my plane.  Monday it was less than 30.   I don't think you have anything to worry about.  ... View more

As expected, Southwest relaxed their expiration deadlines.  As usual, they exceed every other airline's customer service. ... View more

Please go fly another airline.  I prefer to be surrounded by understanding people on my airplane, not ranting hyperbolic complainers. Oh, by the way, the spelling is "losing", not "loosing".  Proper grammar, fewer capitals, and less cross-posting the same rants is a much better way to get people to listen to you.  ... View more

You waited 10 months to use your funds, and then cancelled a flight (arguably) before the full impact of this virus had hit.  Seems like SW is being reasonable with their rules. You want them to retroactively change them?     Although, I do commiserate with the new money you added being "tainted" by the expiration of the travel funds.  That is an unfortunate side effect of their otherwise quite generous policy, to which there doesn't seem to be a simple solution that is more equitable that would also not be abused.   All things considered, I'd wait until they expire, call up and see what you can get.  Maybe it's $200, but maybe it'll be less.  I figure more likely they'll extend the expiration time to 12 months.   We can hope. Good luck.  In the big scheme of things, it could be a lot worse than $200. ... View more

And...travel funds need to be used by the originally ticketed passenger.  So, even though you bought the tickets, they are permanently attached to their respective traveler.    (The unwritten $100 waiver may unlock them, but I'm not aware of it).   If you use the travel funds for a more expensive ticket, then cancel that ticket, the additional cash you spent on the second ticket will revert to a travel fund with the ORIGINAL expiration date.  So "new money" can get tagged as "old" if you're not careful. ... View more

Uh, what news?  Destinations being cancelled?  Nothing I can find indicates that. ... View more

I'm in the same boat.  Er...plane.   I just booked a trip for four (ALP/CP-AL/points/points) to Kauai.    I guess the kids will not be A-list worthy, being on their own reservation (although I did put my RR on their booking).   So...I figured I'd just board with family boarding.  I think we'll be fine.  I didn't plan on sitting in the front anyways.  All the cool kids sit in back...     ... View more

Keep in mind that you can be contagious without being symptomatic.  Ergo, you are your only source of protective behavior.  Follow proper etiquette in public and there's a slight risk, or you can choose to stay home.  Any sort of more restrictive behavior really won't be too effective.   In my personal opinion, I'm not changing my behavior much at all...airplanes or otherwise.  But then, I'm not in a high risk group (aka. elderly or immune compromised).     ... View more

So it sounds like you don't REALLY care where you sit, but you care enough to either pay extra?  Or you just want to pay extra not to see them walk on the plane ahead of you?   You seem conflicted.   It's your money.   Just be sure you realize what you're truly paying for.  In my opinion, the mere notion of losing $200 if I can't catch a flight, or decide to fly earlier in the day, is absurd.  If it means watching annoying people board early, or cram oversized bags into the overhead that should have been (free) checked already, I'll accept it.  They'll still be idiots before and after the flight, and I'll still use my free drink coupon to temper my disdain for them.  Fair trade-off.   As a "ffflyer", I'm kinda surprised you're not A-list already. ... View more

No, his attire is not threatening.  Anyone keeping up will know that a facemask won't help you.    If anything, it MAY be a sign that the WEARER has the virus and is attempting to not infect others.  In that case, I could see it being judged as disruptive.  But as we know, people are generally ignorant, and that isn't a crime.  Neither is wearing religious garb, specifically because it is a protected class under the law.   In your case, however, you fall under no such protected class.  So it falls to a judgement call by the airline.  Your rights were not violated, at least not prima facia.  You're welcome to challenge it in a court of law, but I suspect you'll lose.  I'm sure you would if I were on the jury.  It's apparent from your attitude even here that your intent was not just personal safety, but indeed to be disruptive. Good luck. ... View more

Skyrocketing seems a bit hyperbolic, but I suspect two things might have contibuted to the rise:   1.  Fares seem to be higher at first, outside of sales.  Often times, they go down, during sales, as the WGA fares aren't consumed at the "list" prices.  Always check your ticket and grab a rebate if you can.   2.  Good flight slots are more expensive due to the change waiver allowed for flights in spring and summer.  Tickets bought at cheap midweek fares were swapped for high demand Fri and Sun tickets with no increase in price.   That said, I wonder how Corvid cancellations will affect near-term pricing.  Hmmm...might be some discounts to be had, even last minute? ... View more

Sorry to hear about your issues.  That does suck, especially when they usually have better offers. That said, SW points are generally valued over 1.5 cents per point.  So 40,000 points is worth over $600 in free airfare, which is a heck of a lot more than $200.   Not to mention, those points are credit towards a companion pass for next year.  Collect another 75,000 points through flying or any combination of credit card purchases or other qualifying points and you can fly a companion free through 2021.  I did this last year, thanks to a lot of work flying.    Hope you find a resolution. ... View more

Really, take a breath and think.    a.  The coronavirus is mainly in Asia.  SWA flies mainly in the USA. b.  More people are killed by the flu than by the coronavirus.   Ergo, you really have two choices.   a.  Don't leave your house.  You are just as likely to get the virus out in public than flying around on SWA. b.  Realize that it's all overblown hype and fear and you need to just keep living your life.   Seriously...relax. ... View more

@byrdbrain591 wrote: So my underseat spinner suitcase at 17.25" x 13" x 9" won't fit under the seat? I can check the dimensions on mine, but it fits readily under the seat without issue.  It's a hardshell spinner from Costco. ... View more

Are you sure that one of the funds didn't originate from a refund on an earlier flight? ... View more

Nicole, thanks.  As I suspected.  I didn't make the earlier flight, and wasn't even early for my scheduled flight.  But I'm here.🙂   ... View more

Resurrecting a dead topic with no answer...   Any idea how likely a checked bag is going to stay with my earlier standby flight?  It seems unlikely, especially on a nearly full flight where the seat is only released in the last 15 minutes.   Sometimes I have luggage that has to be checked, and even if I could carry it, it's nice to be able to go standby without delaying the flight trying to stash ANOTHER carryon.   Gonna try to move up a flight tonight... ... View more

Why did you pay extra?  Seems like the chances of you getting a middle seat next to your A-lister husband is about 100%.   Other airlines would be penny wise, pound foolish in my opinion. ... View more