Southwest Airlines Community

I haven't even heard of "UATP" so I had to look it up. It stands for Universal Air Travel Plan. Learn something new every day.    --Jessica ... View more

You can try contacting Southwest via the several Contact options here - https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US - social media tends to get a same day response - but I doubt you'll get what you are asking for, since they already gave you a $100 voucher. You want $500 more?   How can your rental car cost "more than double" when you still picked it up the same day, just hours later? Something doesn't add up.    --Jessica ... View more

Hopefully it has been claimed! I am always paranoid that I will leave something on the plane when I depart. Knock on wood, it hasn't happened yet.   --Jessica ... View more

@nancywl wrote: Wish I had a good story to tell-I bought tickets for my kids and I but the trip was canceled due to Covid. I asked Southwest if they could change the tickets back to my name so I could use them (my kids aren't flying with me for a long time...if ever) and was told no. Cmon southwest! how disappointing! I'm not asking for my money back--this is COVID. Not much that can be done, I'm afraid. It sounds like you cancelled the tickets yourself, and in the case the ticket travel funds are valid for the person(s) named on the ticket.   And IMO, "this is COVID" is becoming less of an excuse. You can fly if you want to. I flew in the summer and fall of 2020 and I've flown this year, and I'll fly again. Many people have. Why aren't your kids flying with you? You were going to take a trip either last year or this year with them - there's no reason you can't keep those plans.    --Jessica ... View more

For Companion Pass you need 125,000 "tier qualifying" points to earn CP for the next year.    You can learn more about what points qualify at this link:    https://www.southwest.com/html/rapidrewards/eoy-tier-communication.html    --Jessica ... View more

This is unfortunate. One can only redeem items if you have a SW RR credit card and you utilize the More Rewards page to purchase items with points. Hopefully you will be able to get your points back, especially considering you have the fraudulent address that was used to purchase the items. You can prove that this address was not yours and that the transaction was not authorized by you. Good luck!   --Jessica ... View more

It's kind of amazing that this was allowed to happen. What happened to the container that the chicken was in? Who thought to put a bunch of raw chicken *through* to baggage claim as-is?!!!? So gross. There's no way that chicken is edible now. Should just have been thrown away. Give the customer a $25 voucher to buy more chicken 😂   --Jessica ... View more

Thanks for sharing!!   --Jessica ... View more

Haven't seen that! Could you connect to it and use it? I fly again in about a month so I'll keep an eye out for this!   --Jessica ... View more

Literally no airline is doing this.    --Jessica ... View more

IMO, you should not have been charged. In the event of a cancellation by Southwest and when Southwest rebooks you, you should have the option to make a one time change for free, even if the cancellation happens the day of your flight. Since this happened the day of, you may not have gotten the typical e-mail with the "Your flight has changed" verbiage with the option to change your flight, but in theory you should have been able to make a complimentary change online. I don't think the Southwest agent should have charged you over the phone.   --Jessica ... View more

@clearskies wrote: another scenario would be that you as a vaccinated person get covid from another vaccinated person and spread it to your daughter. This is happening currently.   I'm not arguing the efficacy of these vaccines. I, myself, am a big believer that they work. What I am NOT a believer in is pushing my beliefs on other people, simply because I think it's right. You and whomever else can be as upset as you want at passengers not being vaccinated. But, ultimately, it's up to them to decide how to live. All we can do as individuals is do what's best for us and take precautions to protect ourselves. It's not up to other people to change their philosophy so that you or I are comfortable. That was my only point.  👏Yes!   We have a vaccine. Vaccines are great. Take it if you want. Or don't. It should be the choice of the individual and should not be mandated at any company/state/government level. We have the freedom to choose how to live and that should not be taken away due to fear. It continues to boggle my mind that those vaccinated are still wildly afraid of catching a mild virus and want to control how other people live by forcing them to vaccinate also.    If you are vaccinated, you are protected and the chances of you dying from COVID are small. The chances of you dying from COVID if you are *not* vaccinated is *still* small overall. Instead of mandating vaccines, we should mandate healthy eating and exercise. Tax fast/cheap food. Make it easier, not harder, to live a healthy lifestyle. That would not only decrease deaths overall in this country, it would decrease COVID deaths, as a majority of people who have contracted and died of COVID in this country are overweight or obese, which sadly led to complications resulting in their deaths.     Requiring employees to take a vaccine is not the answer.    Besides, didn't early estimates say that once we reach 70% vaccinated we reach "heard immunity"? Aren't we more or less there in the US? Why do we now think that we have to get to 100%? It goes without saying, that even if by some miracle we *did* get to 100%, COVID would still be spread anyway, so 100% vaccination is not the win-win situation some seem to think it is.     --Jessica ... View more

Their response times have been slower ever since the spring of 2021 in my personal experience. Normally they are very quick to respond, but lately, I get an automated message and I have to try a little harder to get a real response now. What I do after I DM is I will tweet Southwest saying I have left a DM, and that helps me get a response from someone.    An as aside: I was sad when I noticed that Twitter stopped following people 😄 They only follow 1 account now: Gary Kelly.    --Jessica ... View more

That would be great if Southwest offered another option to get to Jamaica! Hopefully they will offer it in the future. I have been to Jamaica a few times myself and have always enjoyed my stay.    --Jessica ... View more

This isn't true. Southwest is not flying to or from Kabul. They are, however, helping Americans and others who were rescued from Kabul and made it to the United States with domestic air travel within the United States.    Southwest Airlines will begin chartering domestic flights for evacuees arriving in the US from Afghanistan, according to a statement shared with ABC News.   The airline said that it would operate the flights on behalf of the Department of Defense (DoD) starting Monday, and transport Afghan evacuees to their destination cities, per a statement shared by ABC's Sam Sweeney on Twitter.   American Airlines and others are providing more international flights because they have that capacity to do so.    https://www.yahoo.com/news/southwest-airlines-chartering-flights-afghan-113552048.html   https://www.foxbusiness.com/lifestyle/american-southwest-airlines-afghanistan-rescue-flights    --Jessica ... View more

@princessk33 wrote: I have not heard anything about airline travel covid breakouts, etc. and so just keep doing what you are doing.   Quite right - this goes right back to the comments about many not understanding risks. The chances of getting sick on an airplane at *any* time in the past has always been small. I remember once years ago (pre-masks, obviously) I sat next to a person who coughed the *entire* flight - he was clearly sick. I did not get sick and I sat right next to him for hours. Maybe my immune system is just great 😊   The chances of catching COVID on an airplane is so small it's practically nonexistent. There are many previous posts about this and studies that were done, and so on. A new "variant" doesn't change a thing. Your risk is small. Your risk of hospitalization is even smaller. It's always been true. Flying is safe and always has been.    --Jessica  ... View more

@gsking wrote: I'm vaccinated and I couldn't care less about what other people do.   The chance of them affecting me is too small for me to worry about.    In complete agreement.   I find it interesting that a large percentage of healthcare workers are refusing the vaccination (and many are getting laid off/fired as a result of their refusal), and I don't know how true this is but I read that the makers of the vaccines (Pfizer, J&J, etc.) are not mandating their employees to take the vaccine at their own companies. If that's true, it makes you think.    --Jessica ... View more

@gsking wrote: If you're vaccinated and worried about getting personally sick, you're not being rational.   You're more likely to get struck by lightning than dying of Covid... not to mention the regular flu.   Median age of breakthrough cases is 74.   And if you assume anyone wheezing is both not vaccinated AND has Covid,  you're  making more leaps of faith.    So yeah,  best stay home.   By my math, you'll never feel safe enough outside in the world.   Get HBO and Doordash and call it good.  Yes! Been saying this from the very beginning. I never thought a mild virus would turn so many people into full-blown hypochondriacs afraid to sit next to another human being for fear of "getting sick". It's remarkable. I think back to the dozens and dozens of concerts I've attended, hundreds and thousands of people at a time, some seated shows and some general admission shows (no seats, shoulder to shoulder with people in a room or outside) - I've never once gotten sick after a show. Not once. Fast forward to today. Now people are afraid to literally go into a restaurant which on average has *maybe* a couple dozen people max, and you don't interact with anyone anyway aside from your own party, the waiter, and the hostess who seats you. And we're quickly going down the path where you have to take a vaccine - again, for a *mild* virus, who cares about all the other diseases though - *and* show proof of it to eat inside? None of it makes any sense at all. I've already seen this happening in Philadelphia - I went out to eat on Friday and Saturday in the city and actually thought I might need to show my vaccine card. Thankfully, I didn't, but I did see a couple of restaurants requiring you to show your card to eat inside, or you have to eat outside. This is wrong. I will be avoiding any place that makes you show your card for service for as long as I can.    --Jessica ... View more

Not sure what a delayed plane has to do with your seating assignment, it sounds to me like you waited too long to check in and that's why you got a C position. C boards last and often there are only middle seats left because 2/3 of the plane boarded before you - but I've gotten lucky and have gotten an aisle/window seat before. Typically the earlier you check in, the better your boarding position will be - to better your odds even further, some people pay for Early Bird or strive to get A-List status, which automatically checks you in 36 hours ahead of departure instead of 24 hours which is the standard check in time.   Now you know for next time.    --Jessica ... View more

How is Southwest (or any airline) responsible for "lost wages"? They don't know your job status - for all they know you could have been unemployed, or had 6 weeks paid vacation to use up.    --Jessica ... View more

I've had really awesome flight attendants on my last couple of flights. One of them held their iPhone over their mouth so when he talked it looked like a funny cartoon face talking. And of course, going to Vegas I hear the "Welcome to Lost Wages" joke all the time 🤣 I think they are trying their best, just like everyone else is.    --Jessica ... View more

The rules don't change daily in regards to flying. They have been pretty concrete since the pandemic began last year. The only thing that may have potentially changed was wearing masks in the airport and on airplanes - the mandate was set to expire in September but it has been extended until January 2022.    --Jessica ... View more

If your flight is all under one reservation you will receive a boarding pass for your departure flight and a boarding pass for your connecting flight(s) when you check in. If they are under separate reservations, then you need to check in for each flight you have a reservation number for.    --Jessica ... View more

Well. That's something. Wonder if anything will come of it.    --Jessica ... View more

You are almost a year late in posting this - Southwest extended funds to 2022 for canceled flights *if* you canceled your flight between March and September 7, 2020. Did you do this? When did you cancel your flight?   Based on your fund expiration date, I assume you booked in January 2020 for sometime later in the year. If you canceled the flight before March or later than September 7, your funds were never extended.    --Jessica ... View more

I just tried booking your itinerary and I did not get an error, however, there was only one flight result for SEA > CUN leaving on 9/3, and it leaves pretty early:   # 1239 / 601 5:40AM 3:55PM 1 stop Change planes DEN 8h 15m   --Jessica ... View more

Hello,   Refer to these posts:    https://community.southwest.com/t5/Southwest-Careers/Job-scam/m-p/123463    https://community.southwest.com/t5/Southwest-Careers/Stay-Alert-Job-Scams/m-p/123715#M7448   Thanks,    --Jessica   ... View more

@gsking wrote: Aha, right.   The busy season.    By that logic,  we'll be wearing masks on planes forever.      Yep, exactly. I can totally see masks being a "thing" every winter and every summer, and heck, why not every season just to be "safe." What no one wants to acknowledge is that cases and deaths in particular are way down now when compared to 6 months ago and especially compared to a year ago. We are nowhere near the "horrors" of where we were with this virus, it's more of a "casedemic" now more than anything, but the "variant" talk and the unfounded fear of hospitals being overwhelmed has scared people into submission yet again. So let's keep continuing to do what doesn't work, because it has worked so well 😂   --Jessica ... View more

Oh for the love. Totally predictable that this was going to be extended, but I plead the 5th on this whole "debate" other than to say: we don't need masks any more now than we did at the start of the pandemic, or at any other time during it. Just wash your hands and keep proper hygiene - all the rest is performance theatre. But I think it has been shown that many people don't know how to do something as simple as wash their hands (or wear masks "properly", ha), so here we are. I can only hope that kids will be exempt from this in the future, for as long as this goes on. Kids as young as 2 should never have needed to be masked. FWIW, no one's ever needed to be masked, but now that we're 18 months into it and we've "dealt" with it for this long, why make it go away? Especially if many are so convinced that the measures "work", they will never want to go back anyway, and that was my biggest fear when this whole thing started back in March 2020. People will just want to adopt the new measures permanently which I *never* wanted to see happen. They'll just keep being extended and extended and extended and will essentially never end. What *should* happen is zero mandates for all of this and just make everything a choice. That's what it should have been from the start: if you want to wear a mask, wear one. If you don't, don't. I don't see why we need to force the issue one way or the other, and it would make everyone happy because they are doing what they want to do.    --Jessica ... View more