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Solutions
01-06-2017
04:01 PM
01-06-2017
04:01 PM
Hi @bboros,
If you like the fare that you see, we always recommend you go ahead and book. If the fare continues to drop, you can always rebook it at the lower fare. You'll be able to keep the remaining difference and apply it to a future flight; or, if you booked with Rapid Rewards Points, they'll be returned to your account.
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01-06-2017
03:57 PM
01-06-2017
03:57 PM
Hi @Chiragsm,
Mistakes happen - we can help. You'll need to connect with one of our Customer Relations Representatives so they can assist you with the name correction. You can reach us on Twitter (@SouthwestAir), on our Southwest Airlines Facebook Page, or by calling 1-855-234-4654.
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01-06-2017
03:07 PM
Hi @cheergirl05,
We now celebrate our Customers' Visa Card anniversaries by sending them Rapid Rewards Points.
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Hi @cheergirl05,
We send out Drink Coupon Books after the completion of 10 qualifying one-way flights. You do have to confirm, in your account, that you want to receive them. Also, make sure your address is current and up-to-date!
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Hey @Mickeymices,
That's one of the fun things about booking with Southwest. Anytime you see that fare go down, you can rebook (as @franktravel explained above) and those points will go straight back to your account. Let us know if you catch a lower fare - I'd love to hear about it!
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Hi @tsgiles,
We never want to let you down - I'm sorry that you didn't have a good experience with the rental car company that you used, and I can offer some insight that may be helpful.
Southwest Airlines offers Customers the convenient option to book hotels and cars through Southwest.com. Although Southwest.com is acting as the booking tool, the reservation that a Customer makes is directly with the hotel and/or car rental company. That said, the hotel and car rental companies are responsible for their own customer service, and for resolving customer service issues. What we can do is document the nature of your experience with this particular company, which will be helpful as we consider our hotel/car rental partnerships in the future. If you'd like to send me a private message with the details (company, date, your RR#), I can make sure that happens.
Your patronage is important to us, and we hope for opportunties to serve you better in the future.
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Hi @cubs2016,
We no longer send luggage tags when a Customer qualifies for AList. It was a great item, and we may see them again sometime in the future, but for right now I'd suggest checking out the Southwest Store if you want to get your hands on some exclusive Southwest swag!
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Hi @jamiejaypyle,
Yes, you can bring your portable charger on the plane.
From the U.S. Department of Transportation:
"If you're planning a trip, you may bring your laptop computer, cell phone, camera, personal digital assistant, or other battery-powered devices as these items are still safe to fly! Batteries pose little risk when contained within the devices they power if steps are taken to prevent inadvertent activation."
You can get more information here.
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Hi @dbpeaks1,
Yes, this is legitimate, and we will continue to honor point transfers until March 31, 2017.
Lindsey
Moderator
Southwest Airlines Community
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01-05-2017
04:35 PM
01-05-2017
04:35 PM
Hi @sbixby,
Typically, we are not able to extend these passes, but they are transferrable, so you can certainly let someone else take advantage of the travel opportunity. On all our tickets, as you mentioned, travel must be completed (not just scheduled) by the expiration date.
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Hi @linpip,
It's helpful to have your feedback and know what you, as a St. Louis Customer, would like to see and where'd you'd like to travel. One idea that you might try is looking at our Low Fare Calendar to see when the cheapest travel days are for the destinations you'd like to visit. It's a great way to find low fares if your travel dates are flexible. Here's the link: Low Fare Calendar
Hope that helps, and hope we see more from you around the Community!
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01-05-2017
03:22 PM
01-05-2017
03:22 PM
Hi @dhalpin,
Thank you for bringing your question to the Southwest Community - we're happy to have you here (and onboard).
In order to provide a top-notch WiFi experience for our Customers, we do prohibit access to certain high-bandwidth applications and websites, including ones that use VoIP (Voice-over IP), such as FaceTime.
I hope this clarification is helpful, and I'm sorry if the information, when you first received it, was devoid of the warmth and friendliness for which we're usually known.
We look forward to seeing you onboard again soon and encourage you to take advantage of the other benefits of WiFi service - texting, games, surfing the Internet, etc!
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01-05-2017
11:09 AM
01-05-2017
11:09 AM
@joemcr,
We'd be happy to take a look at your account and let you know for sure - contact our Customer Relations Department at 1-855-234-4654. One of our Representatives will be able to offer clarification on whether you qualified for the Companion Pass.
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Hi @buckeyepamela,
Thanks for posting on the Southwest Community!
Using our Flight Schedule tool, I was able to find several nonstop flights between Columbus and Orlando in both June and July. Here's the link so you can give it a try: Flight Schedules
Let me know if it works for you, and we're always here if you have more questions!
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Hi @SINISTAR,
There was an email sent out in error today, and we're looking into the situation. I'm truly sorry for the frustration and disappointment.
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Hi @TJS,
Your loyalty IS important to us, and I apologize if anyone that you've spoken to on behalf of Southwest Airlines has made you feel otherwise. We value your decision to fly with us when we know there are plenty of other choices.
There was an email sent out in error today, and we are looking into the situation. We know that it's a frustrating situation and that many of our valued Customers have been inconvenienced. That's unacceptable, and we are truly sorry.
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01-04-2017
03:23 PM
Hi @johnrecords,
There was an email sent out in error, and we're looking into the situation. We know it's frustrating, and we're sorry for the inconvenience.
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Hi @dlee39402,
Yes, the measurement, does include the wheels. Thanks for posting in the Community!
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01-04-2017
01:53 PM
01-04-2017
01:53 PM
Hi @fearturtle03,
Twelve statements are posted per year, per Rapid Rewards Account. January is the first, December is the last. That said, points that you earn in December after your December posting date will show up on your January statement.
We'd be happy to take a look at your account and give you more specific answers if you'll contact our Customer Relations Department at 1-855-234-4654. We're here to help!
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Hi @jdotfontana,
Thanks for posting in the Community!
Points earned through Rapid Rewards Shopping - IF the purchase date was in 2016 - will count toward a 2017 Companion Pass. The CP will not show up in a Rapid Rewards Account until the points have been posted in January. At that point, they'll be backdated. This process can take 6-8 weeks after the date of purchase.
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Hi @Snappy,
Thank you for joining the Southwest Airlines Community and for posting your question. Because adressing your particular situation would require visibility to your Rapid Rewards Account and the various balances therein, I encourage you to contact our Customer Relations Department at 1-855-234-4654.
One of our Representatives will be able to walk you through the specifics of the Companion Pass and how requalification works. Reach out to us - we're here to help!
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01-03-2017
02:30 PM
Hi @dallasmom22,
We allow you to check two bags free, so as long as the car seat is one of your two bags and it does not exceed the size and weight restrictions, there will not be a fee to check it. If you are already checking two bags, and the car seat is a third item, there will be a fee.
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01-03-2017
02:19 PM
01-03-2017
02:19 PM
That sounds unusual @tnilson. If it happens again, feel free to send me some screenshots in a private message. It's always a little easier to diagnose the problem with visuals. Very sorry we weren't able to offer you an explanation for the missing boarding pass, but I'm glad they were able to print them for you in San Fransisco.
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12-30-2016
05:16 PM
12-30-2016
05:16 PM
Hi @Kalle,
Great question! If you're holding a German Passport, it's important to check on the travel agreement between Germany and Cuba before booking your travel, but here's what I can share with you regarding travel to Cuba from America.
Every traveler is required to obtain a 2-part visa before traveling to Cuba. When returning to the United States from Cuba, you will be required to present the remaining half of your visa. There are several visa options available:
Cuban tourist visa - We have partnered with Cuba Travel Services(CTS) to fulfill your Cuba visa needs. We recommend purchasing your visa online prior to departure to the airport. You can also call CTS at (800) 617-1902 (Monday-Friday, 8 am-8 pm EDT) for assistance or to answer any visa related questions. You will pick up your Cuba visa on your day of travel inside the Ft. Lauderdale (FLL) or Tampa (TPA) airport at a CTS counter located at checkin or at your departure gate. Customers who do not purchase their Cuba visa online with CTS prior to arriving at the airport can purchase their Cuba visa on their day of travel at CTS ticket counters located inside the Ft. Lauderdale or Tampa airport.
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12-29-2016
02:34 PM
12-29-2016
02:34 PM
Hey @Flier,
Thanks for the suggestion! We'll share that feedback with the right folks, and maybe it will be an improvement we can make in one of our next updates! Keep the good ideas coming.
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12-29-2016
02:19 PM
12-29-2016
02:19 PM
Hi @Teddyz,
I'm sorry you've had some trouble getting a straight answer about the status of your Rapid Rewards account. I recommend contacting our Customer Relations Department at 1-855-234-4654 where one of our Representatives can take a look and give you some clarification.
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Hi @KimSmith,
Thank you for taking time to visit the Southwest Community - I'm sorry you had a frustrating experience. I can offer some information that might be helpful and encouraging to you, should you want to consider giving us another chance to serve your family.
At the ticket counter, you can request an "Escort Pass," which will allow you to accompany your grandson to to the gate, and a family member or friend on the arrival side can also request an Escort Pass, which would allow him/her to be waiting for your grandson at the gate. When we know someone is booking for a Young Traveler, we make every effort to fully educate them on the process. If we fell short in that, we're truly sorry. You and your grandson are important, and we want to do better next time around. Please reach out in a private message if I can be of assistance.
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12-29-2016
12:04 PM
12-29-2016
12:04 PM
Hi @qasamm
That would be a good question for the Customer Relations Department - reach out them at 1-855-234-4654. I know this time of year brings an influx of questions regarding Rapid Reward Accounts, A-List Status, and Companion Passes, and they're the experts on all of those things!
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Hi @Sasafras007,
I can offer you at least a couple good ways to get a great fare on your ticket. First, sign up for our Click 'n Save emails, and you'll be among the first to know when we're having a fare sale. Second, check out our Low Fare Calendar. If your travel dates are flexible, you can use the calendar to find out what day of any given month offers the lowest fare available.
Hope that helps you out a bit!
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12-28-2016
09:04 PM
12-28-2016
09:04 PM
Oh no, @bjreed3, we don't like disappointing you!
Tweet us @southwestair or reach out to us on Facebook and let us know - we keep track of feedback like yours and take it into consideration when we're planning for future flight schedules. Your patronage is important to us, and we certainly want to do all we can to keep you!
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