Southwest Airlines Community

Welcome to the Southwest Airlines Community!   We think you’ll like it here. The Southwest Airlines Community is full of people just like you, who enjoy low-cost travel and great Customer Service. This is where they tell their stories and share their knowledge, and we’re inviting you to join in.   Start here for an overview of the “Do’s and Don’ts” of Community etiquette. As Southwest Airlines President Emerita Colleen Barrett would say, “follow the Golden Rule – treat people the way you want to be treated, and pretty much everything will fall into place.”   There’s a lot of conversation happening over in the Discussion Forum, which means there’s also a lot of information to take in! But, we’ve got good news for you – these folks are trusted voices in our Community, and you can count on them to provide reliable information about Southwest Airlines and accurate solutions to your questions.   Looking for some reading material with Heart? Visit the Blog, where you’ll find stories about our business, Culture, and – most importantly – the Employees and Customers of Southwest Airlines.   If you’re looking for the answer to a question about flying Southwest Airlines, you’ll probably find it in our Knowledge Base, which contains a library of help content compiled by Customer and Employee experts.   Last but not least, we’d love to know a little more about YOU. You can add a short bio, upload a photo, and subscribe to your favorite threads by clicking on your avatar in the top right corner and navigating to the settings page. It’ll just take a second, and it will make a big difference in your experience.   You are now free to roam about the Community! Have fun, and happy traveling.   ... View more

Southwest Airlines is proud to be a finalist and Gold Honoree for Best Online Community in the 2019 Shorty Awards.    This award honors the management of an online community to effectively engage with, collaborate with, and grow its participants.   The Shorty Awards, now in its 11th year, was the first awards show to honor social media, and it continues to recognize the most influential, popular, and culturally relevant brands, organizations, agencies, campaigns and influencers across social media.   The Southwest Community launched in 2016 and is the first of its kind in the airline industry.   Not only is the Community a place where travelers can share stories, but also exchange knowledge and find inspiration from other Community members.   The Community is comprised of a corporate blog where storytelling comes to life, a thriving discussion forum where questions typically receive same-day answers, and a knowledge base where readers can find step-by-step answers to some of the most frequently-asked travel questions. The site boasts 128,952 members and a group of 11 super users, known as “Community Champions,” who foster meaningful conversations on the Community’s 12 interactive topic boards.    Southwest Airlines recognizes the value of online communities and how they can be used to carry out our purpose: Connecting People to what’s important in their lives through friendly, reliable, low-cost air travel. ... View more

Hello Southwest Community!    If you enjoy participating in the Southwest Community discussion forum, please consider joining our Community Champions Program!   Community Champions recognizes the contributions of our most active Community Members. Champions are leaders within the Community who answer questions, author stories, and foster meaningful relationships. If you're interested in nominating yourself or someone else, please submit a nomination form here.    Nominations are open beginning today, Monday, April 22 through Friday, April 26.   Check out this page for more information about Community Champions - the trusted Customer voices of the Southwest Community. We're looking for Members who have exhibited a positive tone and have a history of constructive comments in the discussion forum. Do you love writing blogs? We have a spot for you in the Community Champions Program too!    Perks of the program include an annual face-to-face gathering, the occasional swag bag, and a special avatar for your Member profile (just to name a few!). We've got a growing Community-within-the-Community, and we'd love for you to be part of it. Send your nomination form in by Friday, April 26 to be considered for our next round of Community Champions!    ... View more