08-30-2016
01:44 PM
Hi @postiecat,
If you click on the app menu (using the hamburger menu in the top left corner), and scroll down, you'll see an option for "Touch ID Settings." If you enable it, you'll be able to use your Touch ID to log in to your Rapid Rewards Account when you open the app. To test it, enable the feature, log out of your account, and then log back in.
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08-30-2016
01:37 PM
08-30-2016
01:37 PM
Thanks for bringing this topic up, DAL. We're always on the lookout for ways to make the travel experience more seamless and efficient for our Customers. We'll be sure to ask about this internally and see if we can get some information on when we plan to offer this feature.
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We've really appreciated all the comments on this thread, and we'll internally circulate the feedback we've received about the saving of seats.
Thank you to everyone who has contributed. Since this topic has been "resolved," we're going to disable additional commenting. We know this topic will likely come up again, but on this particular thread it looks like we've covered the issue pretty thoroughly.
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08-29-2016
03:18 PM
08-29-2016
03:18 PM
Hi @Greerel,
We know our Customers love a good promotion, and we offer them pretty regularly. I recommend signing up for our Click 'n Save emails and checking out the "Promotions" tab on our Rapid Rewards home page to stay updated on anything we're currently offering.
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Hi @Ksue,
Mobile Boarding Pass is available for all flights, except those involving international travel.
You can request a mobile boarding pass at the time of check-in onSouthwest.com, the Southwest.com mobile site, or the Southwest mobile app for iPhone® or Android.
Next, select to have your mobile boarding pass sent directly to your device via email or text message. Mobile Boarding Pass is not currently optimized for viewing on tablets. If you’re already using the mobile app, you can request a mobile boarding pass by choosing 1 of 3 delivery methods: view in browser, email, or text message.
With every delivery method, be sure to save your mobile boarding pass to your phone for easy access during travel. Android users can save boarding passes to their photo gallery by tapping on the 'Save Image to Photos' orange button. Follow the directions on screen to save the image to your photos. iOS (version 8 or higher) users can save boarding passes directly to Apple Wallet by selecting 'Add to Apple Wallet.'
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Great conversation on this thread everyone - we're really enjoying seeing all the ideas that are being shared.
Just wanted to say how much we appreciate the participation in here today!
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08-25-2016
12:11 PM
08-25-2016
12:11 PM
Hello @Dornellas,
Check out the comment above from @franktravel that details how to check your credit balance on Southwest.com.
I'm so sorry to hear about your loved one. If you have trouble finding the balance, you can reach out to our Customer Relations Department where one of our Customer Service Representatives will be happy to assist you.
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@airdog99,
I spoke with our Customer Relations Department, and after doing some quick research, they relayed to me that Punta Cana should be an approved location for the Global Entry Program.
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Hi @airdog99,
Global Entry should work for your trip to Punta Cana in 2017. That said, I'm with you - I'd love to hear from other Members of the Community who may have traveled there recently and hear how their experience went.
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Hi @dde12053,
While TSA PreCheck is not guaranteed on every flight, in most cases you'll receive it on your return segment if you received it on your outbound segment. To speak with a Customer Service Representative who can take a look at your Rapid Rewards Account and assist you with troubleshooting this situation, I encourage you to reach out to us through one of the options listed here.
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08-23-2016
09:23 PM
08-23-2016
09:23 PM
Thanks for sharing your story with the Southwest Airlines Community, @kumemoto!
We love hearing about our Customers' travel experiences, and we're so glad that you had a good one!
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08-22-2016
03:32 PM
08-22-2016
03:32 PM
Hi @moedio,
There could be a number of reasons that you aren't seeing TSA PreCheck on on your boarding pass. I recommend reaching out to our Customer Relations Department so they can take a look at your Rapid Rewards Account and help troubleshoot the issue.
You can reach us through any of the options here.
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08-22-2016
03:25 PM
08-22-2016
03:25 PM
Hi @agoodman,
Here are a couple steps to follow when booking a reservation to ensure that you get TSA PreCheck.
1) Verify that you are logged into your Rapid Rewards Account before you start booking your flight
2) Verify that your KTN has been entered and saved in your Rapid Rewards Account
If you forget to follow these steps, you can enter your KTN into your reservation after booking by clicking here.
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- Tags:
- Not Solved
Hi @RobertL,
Currently, there is not a way to reissue expired drink coupons. If they are not used by the expiration date, they are no longer valid.
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08-19-2016
03:51 PM
08-19-2016
03:51 PM
Hi @onpar12345,
You must complete your travel by the expiration date on the voucher.
Thanks for posting your question in The Southwest Airlines Community! We look forward to welcoming you onboard soon.
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Hi @l405585j,
When this occurs, it's because there is a difference in the taxes on the ticket. Our fare system is set up such that it is not more or less expensive to book roundtrip vs one-way. However, the taxes (which are outside of our control) will vary based on the kind of ticket you purchase.
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Hi @obrigster84,
Thank you for participating in The Southwest Community. Southwest Airlines currently does not have a policy for or against the saving of seats. That said, we always appreciate feedback from our Customers.
If you need assistance with a specific Customer Service issue, please reach out through the Contact Us page on Southwest.com.
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08-17-2016
04:42 PM
Hi @aradad,
Have you tried the solution listed above? If that process doesn't work, I recommend reaching out to us through the Contact Us page on Southwest.com for help with a specific Customer Service need.
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Hi @MikeNeuendorff,
The answer is yes - those 50,000 points will indeed count toward your Companion Pass!
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Hi @ethicschick,
I haven't heard reports of anyone else having issues with the "Let them know you're coming" function, but I'm glad you posted about it - hopefully we'll hear from other Members of the Community and can determine whether this is a widespread or isolated problem.
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Hi @lmcdenver,
Just make sure you visit with the Customer Service Agent at the gate once you've checked in for your flight. He or she will be able to provide you with the appropriate documents for preboarding.
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Hi @mmb568,
It's really easy! Just book your own reservation first, and then pull it up in your Rapid Rewards Account. You will see the option to "Add Companion" to your reservation. You can also book Companion Pass Travel by calling 1-800-I-FLY-SWA.
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08-15-2016
03:46 PM
08-15-2016
03:46 PM
A Southwet LUV Voucher is an individual document that is usually emailed to a Customer. It is not connected to a Rapid Rewards Account. Vouchers are fully transferrable, and can be used toward the purchase of any tickiet.
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08-12-2016
11:47 AM
08-12-2016
11:47 AM
I love hearing about our Peoples' Servants Hearts. This is a great story, and we are honored to have folks like Captain Sherrie working here at Southwest Airlines. Our People really are our very best asset.
Lindsey
Moderator
The Southwest Airlines Community
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08-12-2016
10:11 AM
08-12-2016
10:11 AM
Hi Barkleyhendrix,
We don't have the dates for these flights readily available just yet, but I am working with our operational departments to see if I can find an answer. If we do, I'll come back and post an updated answer!
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Hi Denno,
I'm excited to let you know that effective Tuesday, July 19, Customers will be able to get TSA PreCheck for international reservations. I know our Customers have been wanting this for quite some time, so we're pleased to continue making the travel experience as easy and enjoyable as possible.
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08-11-2016
01:29 PM
08-11-2016
01:29 PM
Hi Gsbond,
I'm so glad to hear that we've been able to satisfactorily resolve your claims. I know the wait has been difficult. Our Customer Service Representatives continue to work dilligently to make sure we address the concerns of everyone who was affected during the event a couple weeks ago.
Lindsey
Moderator
The Southwest Community
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08-10-2016
05:51 PM
08-10-2016
05:51 PM
Cmor269,
It's always helpful for us to know what routes our Customers would like to see on the schedule. Customer feedback is important to us, and we always take it into consideration when building out our operation.
Thanks for participating in the Southwest Airlines Community.
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08-10-2016
05:28 PM
08-10-2016
05:28 PM
Hi Pjmrch,
Could you put a little context around your question so the Community can better answer it? Just a few more details would be helpful. When you say "voucher," what exactly are you referring to, and what do you mean by "how is this categorized in a profile?"
Thanks!
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08-07-2016
09:14 AM
08-07-2016
09:14 AM
Hi Mr-PT,
Our flight schedule changes October 1, and we no longer offer service between Puerta Vallarta and Albuquerque. Our Customer Services and Support Representatives can assist you in booking a point-to-point ticket at 1-800-I-FLY-SWA.
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