Southwest Airlines Community

Hi @NursingMom,   Welcome to the Southwest Airlines Community - thanks for posting. I'm sorry to hear about the way this situation was handled, as we always welcome nursing mothers on our flights.    I think that your guess is probably correct - the Flight Attendant may have misunderstood the function of the strap. Safety is our highest priority, so I'm confident that the Flight Attendant was truly trying to ensure that you and your little one were prepared for takeoff and landing. Still, I'm sorry for any confusion and discomfort.    Your patronage is important to us, and we hope we'll see you and your family onboard again soon for better experiences!     ... View more

Hi @gloriamr,   We're typically known for being a warm and friendly airline, especially when it comes to family travel. I'm really sorry to hear about your experience and the conflicting information that you received. If you're traveling with your son in the future, the best approach would be to take advantage of our Family Boarding (which, I understand is what you ended up doing in this situation).    Please reach out to our Customer Relations Department so they can help you out with a refund. The number is 1-855-234-4654.   ... View more

Hi @arwheaton,   I would also suggest checking out our Low Fare Calendar - you'll find the best prices for travel during any given month. If your son's travel dates are flexible, this is a great way to get him home for a visit! 🙂 https://www.southwest.com/flight/shortcut/low-fare-search.html?clk=GSUBNAV-AIR-LFCLNDR   ... View more

Hi @162479461,   Early Bird should be available for the flights that you purchased. However, if for some reason it isn't, you can contact our Customer Relations Department and receive a refund. The number is 1-855-234-4654.   ... View more

Hi @vykngfan,   I'm sorry to hear about your knee surgery - hope you're on the mend and doing better!   I recommend you take advantage of our preboarding services so that you can select a seat that will best accommodate your needs at this time. When you get to the gate for your flight, go to the desk and speak with the Customer Service Agent working the flight. Let them know that you have a unique situation / medical need, and they'll give you the appropriate documents for preboarding.    You'll be able to board a few minutes ahead of the general boarding group so that you can take your time and get comfortably situated for the flight.    Happy travels to you, and thanks for posting in the Southwest Community!   ... View more

Ah, while we do love all animals, @aznnammy13, we do not allow hamsters onboard our flights.   Great question though - thank you for bringing it to the Southwest Community! Hope to see more from you around here.     ... View more

Hi @Harleyandjet,   Thanks for bringing your question to the Community - this is a really good one, and I'm sure you aren't the only one who has saught clarification on this topic.    The "no boxes" language is meant to refer to anything that wouldn't be considered a traditional piece of luggage. In some cases, this might require the airport to make a judgement call. If your footlocker can be carried similar to the way you'd carry a duffel bag or carryon luggage, it should be acceptable.    One thing to keep in mind is that because the footlocker is plastic, it might be conditionally accepted (this means that you acknowledge that the footlocker could incur damage during the regular hustle and bustle of transport and that Southwest Airlines does not accept liability for that damage).    I hope that information is helpful - please reach out if you've still got questions!   ... View more

Hi @jsgmg,   Thanks for bringing this question to the Southwest Community! We don't have a closet to hang garments in onboard, however, you can certainly bring a garment bag as your personal carryon item and stow it in the overhead bin.    We hope to see you soon!   ... View more

Hi @KChristman,   The name on your tickets will not be automatically changed if you change your name on your RR Account.    However, you can get the name change on your account pretty quickly by contacting @Southwestair on Twitter. They'll just ask for a photo of your marriage license and ID - the update will take only a few minutes. Happy Travels!   ... View more

Hi @pacosurfer,   I'm so glad to know that you'll be taking a trip with us soon! A fear of flying is not uncommon, and I commend your proactive approach to the situation. I love that you've drafted letters of introduction, and I think that's a great way to start your trip.    If you'd like, you cand send me a private message here on the Community, and I'll work with you to see how we can make your experience in Philly a good one.    ... View more

Hi @lissacory77,   Great question!    You can apply your unused travel funds toward a new reservation. The only rule is that funds must be used before their expiration date (one year from the original date of purchase). So, when you get ready to book your next trip, you can apply the funds you've got, and you'll just end up paying the difference. Happy travels!   ... View more

Hi  @BamaBookWench,   I can offer an explanation that will make some sense out the difference you saw.   On every flight, we have fare "buckets," and each bucket contains a certain number of seats. Once all the seats in a fare bucket have been sold, the next fare becomes available, and once all those seats are sold, the next fare becomes available and so on and so forth. While you were purchasing your seats, there could have (and probably were) others online purchasing seats at the same time, and the fare that you first got was sold out by the time you went to purchase the next ticket.    ... View more