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Solutions
08-22-2016
03:32 PM
08-22-2016
03:32 PM
Hi @moedio,
There could be a number of reasons that you aren't seeing TSA PreCheck on on your boarding pass. I recommend reaching out to our Customer Relations Department so they can take a look at your Rapid Rewards Account and help troubleshoot the issue.
You can reach us through any of the options here.
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08-22-2016
03:25 PM
08-22-2016
03:25 PM
Hi @agoodman,
Here are a couple steps to follow when booking a reservation to ensure that you get TSA PreCheck.
1) Verify that you are logged into your Rapid Rewards Account before you start booking your flight
2) Verify that your KTN has been entered and saved in your Rapid Rewards Account
If you forget to follow these steps, you can enter your KTN into your reservation after booking by clicking here.
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Hi @RobertL,
Currently, there is not a way to reissue expired drink coupons. If they are not used by the expiration date, they are no longer valid.
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08-19-2016
03:51 PM
08-19-2016
03:51 PM
Hi @onpar12345,
You must complete your travel by the expiration date on the voucher.
Thanks for posting your question in The Southwest Airlines Community! We look forward to welcoming you onboard soon.
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Hi @l405585j,
When this occurs, it's because there is a difference in the taxes on the ticket. Our fare system is set up such that it is not more or less expensive to book roundtrip vs one-way. However, the taxes (which are outside of our control) will vary based on the kind of ticket you purchase.
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Hi @obrigster84,
Thank you for participating in The Southwest Community. Southwest Airlines currently does not have a policy for or against the saving of seats. That said, we always appreciate feedback from our Customers.
If you need assistance with a specific Customer Service issue, please reach out through the Contact Us page on Southwest.com.
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08-17-2016
04:42 PM
Hi @aradad,
Have you tried the solution listed above? If that process doesn't work, I recommend reaching out to us through the Contact Us page on Southwest.com for help with a specific Customer Service need.
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Hi @MikeNeuendorff,
The answer is yes - those 50,000 points will indeed count toward your Companion Pass!
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Hi @ethicschick,
I haven't heard reports of anyone else having issues with the "Let them know you're coming" function, but I'm glad you posted about it - hopefully we'll hear from other Members of the Community and can determine whether this is a widespread or isolated problem.
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Hi @lmcdenver,
Just make sure you visit with the Customer Service Agent at the gate once you've checked in for your flight. He or she will be able to provide you with the appropriate documents for preboarding.
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Hi @mmb568,
It's really easy! Just book your own reservation first, and then pull it up in your Rapid Rewards Account. You will see the option to "Add Companion" to your reservation. You can also book Companion Pass Travel by calling 1-800-I-FLY-SWA.
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08-15-2016
03:46 PM
08-15-2016
03:46 PM
A Southwet LUV Voucher is an individual document that is usually emailed to a Customer. It is not connected to a Rapid Rewards Account. Vouchers are fully transferrable, and can be used toward the purchase of any tickiet.
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08-12-2016
11:47 AM
08-12-2016
11:47 AM
I love hearing about our Peoples' Servants Hearts. This is a great story, and we are honored to have folks like Captain Sherrie working here at Southwest Airlines. Our People really are our very best asset.
Lindsey
Moderator
The Southwest Airlines Community
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Hi Denno,
I'm excited to let you know that effective Tuesday, July 19, Customers will be able to get TSA PreCheck for international reservations. I know our Customers have been wanting this for quite some time, so we're pleased to continue making the travel experience as easy and enjoyable as possible.
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08-11-2016
01:29 PM
08-11-2016
01:29 PM
Hi Gsbond,
I'm so glad to hear that we've been able to satisfactorily resolve your claims. I know the wait has been difficult. Our Customer Service Representatives continue to work dilligently to make sure we address the concerns of everyone who was affected during the event a couple weeks ago.
Lindsey
Moderator
The Southwest Community
... View more
08-10-2016
05:51 PM
08-10-2016
05:51 PM
Cmor269,
It's always helpful for us to know what routes our Customers would like to see on the schedule. Customer feedback is important to us, and we always take it into consideration when building out our operation.
Thanks for participating in the Southwest Airlines Community.
... View more
08-10-2016
05:28 PM
08-10-2016
05:28 PM
Hi Pjmrch,
Could you put a little context around your question so the Community can better answer it? Just a few more details would be helpful. When you say "voucher," what exactly are you referring to, and what do you mean by "how is this categorized in a profile?"
Thanks!
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08-07-2016
09:14 AM
08-07-2016
09:14 AM
Hi Mr-PT,
Our flight schedule changes October 1, and we no longer offer service between Puerta Vallarta and Albuquerque. Our Customer Services and Support Representatives can assist you in booking a point-to-point ticket at 1-800-I-FLY-SWA.
... View more
08-07-2016
09:09 AM
Hi Kgister,
You have until 10 minutes before your scheduled departure time to cancel and/or change your flight. If you don't cancel/change your flight 10 minutes prior to departure and you don't show up, your funds will be forfeited.
... View more
08-04-2016
01:46 PM
08-04-2016
01:46 PM
Hi Pjmrch,
Thank you for sharing your suggestions on the Southwest Airlines Community. If you'd like to speak with a Customer Service Representative about your experience, you can reach out to our Customer Relations Department through any of the options listed here, on our Southwest.com "Contact Us" page .
... View more
Hi there Cats119,
You will be checked in for both of the flight segments with your EarlyBird purchase. Thanks for stopping by the Southwest Community to ask your question!
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Hi Prettypinkowl14,
If the bag is longer than 24 inches, it may not fit in the overhead bin. If the flight isn't too crowded, you might be able to put the bag in the overhead bin sideways, and that would work. You can always bring your bag through security to the gate area and give it a try. The Customer Service Agents or Flight Attendants will let you know if the bag is too large, and then it will be gate checked. If that happens, you'll just go and retrieve it from baggage claim once you land at your destination.
Thank you for stopping by the Southwest Airlines Community with your question!
... View more
08-01-2016
12:17 PM
08-01-2016
12:17 PM
Hi LarryLee4u,
Thanks for coming to the Southwest Airlines Community with your question - we love to help!
Would you mind providing a little more informaiton so we can better answer you? Are you trying to use the web form on Southwest.com? What kind of emails are you attempting to send? Are they booking/reservation questions, or questions about your Rapid Rewards Account?
With a few more details, I'm sure our Community Members can help get you the information you need!
... View more
Hi CyndiLou,
The Rapid Rewards Points that you've earned should be posted in your Rapid Rewards Account within 30 days of the closing date on your credit card statement.
Thanks for bringing your question to the Southwest Airlines Community!
... View more
08-01-2016
11:52 AM
08-01-2016
11:52 AM
Hi Doctor1,
You can check in at the regular Southwest Airlines Terminal in Atlanta. Even though it's the domestic terminal, there will be a specific ticket line for international flights.
Enjoy your trip!
... View more
Thanks for posting this question in the Southwest Airlines Community.
Hopefully there are a few people here who can share their experiences and tips for boarding with children.
We understand a parent traveling with a young child would not want his/her child to board alone. In this case, we ask that the parent and child board together during Family Boarding (between groups A and B) if at least one child is six years of age or younger. Children seven and older should be asked to board according to their boarding pass number, and the parent should wait to board with their child. Usually the Flight Attendants are able to solicit volunteers who will move seats to accommodate a traveling family. We are constantly looking for ways to improve our boarding process and to offer the best possible travel experience for our Customers, so we appreciate you sharing your story and your feedback.
... View more
07-25-2016
03:54 PM
07-25-2016
03:54 PM
Hi DSantee,
We never like to hear that we've disappointed you. We were pleased to be able to offer Customers the ability to pay for TSA PreCheck using Southwest Airlines Rapid Rewards Points, but as you stated, individuals must still go through the appropriate processes and paperwork to qualify for TSA PreCheck.
Again, I apologize for any misunderstanding on this offering.
... View more
We hear you everyone, and we appreciate you taking time to come here and share your thoughts. The impact of the last few days has been widespread, but we are seeing continued improvement in recovery efforts.
I know many of you still need assistance, and our Customer Service Representatives are committed to working with each of you until we've made things right. I encourage you to reach out to us through any of the ways listed here. Hold times may still be longer than usual, but we want to give every person the time and attention they deserve.
It's our privilege to serve you, and we will continue taking measures to restore your trust.
Lindsey
Community Moderator
The Southwest Airlines Community
... View more
Hi Cheyenne,
At this time, flight credits can be used only toward other flights, and travel must be complete before the expiration date of the funds. Great question, though! Thanks for posting it in the Southwest Airlines Community!
... View more
07-22-2016
12:46 PM
07-22-2016
12:46 PM
I'm so sorry that you all are continuing to face travel challenges today.
We're working through the lingering disruptions from Wednesday. As of 10:30 a.m. Central (CDT), we've canceled approximately 300 flights for Friday, primarily as a result of displaced flight Crews. Our technology systems have been fully restored and we'll continue to focus on getting you and your bags to your destinations safely.
Our Employees in airports, online, and on the phone are assisting a signifcant number of Customers and hold times are much longer than average.
We've extended our flexible travel accommodations for Customers who are holding booked travel Wednesday the 20th through Tuesday the 26th of July. If you are traveling today, it's a good idea to check your flight's status on Southwest.com and plan to arrive at the airport early.
Please accept our heartfelt apology for what's happened this week. We appreciate you, and we will continue our work to make this right.
Lindsey
Community Moderator
... View more
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