I know several people who are 350lbs and they use the COS all the time without issue
my suggestion is to book the 2nd seat in advance because if the flight is sold out when you get to the counter and you haven’t purchased the seat you could be denied easier because they usually have to get a supervisor for permission to oversell the flight. Booking in advance will reduce the chance of being questioned if you are boarder line (remember it’s not about weight but if you fit in the seat) weight is not distributed the same on everyone so if you think you need it do it (extra space is nice)
... View more
If you have a case number You could call reservations and they can look it up to see about an update.
You could also email as suggested or Tweet Southwest and they can assist through social media as well
... View more
07-05-2022
02:05 PM
07-05-2022
02:05 PM
maybe check your spam folder in case they responded and it went to the wrong folder
... View more
07-04-2022
09:01 PM
07-04-2022
09:01 PM
No matter what time a plane arrives there is always an ops agent meeting the flight (that’s who brings the jet bridge to the plane) I understand in the circumstances your not thinking look for a SW agent to report
hopefully they respond to you soon
... View more
@FlyWithLUV wrote:
@bec102896 wrote:
You can call reservations starting at midnight the day of departure or go to the airport and ask for a same day confirmed flight change.
keep in mind you would need to make the change at least 10min before you original flight so the no show policy doesn’t kick in.
unfortunately they haven’t made it possible to make the change on the app (at least for A List members) you could try the app at midnight before calling but if it wants a fare difference then calling or visiting the airport will be your best bet but don’t wait till 5:50am to start the process or your funds will be lost
Just adding on to @bec102896's response - if you have a Wanna Get Away Plus, Anytime, or Business Select fares - you can change your flight (and get confirmed on another departure) on the app or Southwest.com for no additional charge. If they're all sold out (or say Unavailable) on the app, you'll have to go to the airport so they can add you to the Standby list, but you'd have to do it before your original flight is scheduled to depart otherwise you'd forfeit any travel funds per the No Show Policy.
Keep in mind that a same-day confirmed change does not guarantee your same boarding position - you'll likely get a later boarding position and if you purchased Early Bird Check-In, it'll have no use since you changed your flight less than 24 hours prior to departure.
That’s good to know it will let you change on the app (way better than calling) I guess it’s just an A list problem where we have to call or visit the airport hopefully that changes as time goes on.
... View more
Sorry to hear of your experience.
when you made it in to the terminal did you report the situation to a SW employee or seek medical treatment so there is documentation of what happened? if not I’m not sure what they can do because unfortunately some (not saying you) will make up a story to take a company down
did you send an email to southwest? If not click on contact us at the bottom of this page they will get back to you as soon as they can probably after an investigation which can take time. With the door being broken that’s probably documented so they would see that you exited a different door if that was the case.
hope your knee is better now
... View more
07-04-2022
09:52 AM
07-04-2022
09:52 AM
@parpitt1 wrote:
Unfortunately I do not believe there are any direct commercial flights on any airline between Phoenix and PBI. As far as the quickest path I would suggest flying through Atlanta on what ever airline you choose. As others have suggested Fort Lauderdale is a much bigger airport and does offer non-stops from Phoenix, but as a fairly frequent traveler to South Florida I understand there is a big difference between Fort Lauderdale and and PBI especially if "family" is picking you up at the airport, assuming they can pick you up at the Fort Lauderdale airport is just plain rude, (my 2 cents).
Safe Travels
Maybe American since PHX is a hub for them
... View more
I’m currently on a streak of 9 of 11 flights no Wi-Fi (7 of last 8 no Wi-Fi) of course the 1 that had working Wi-Fi was the 30min flight
if you paid for Wi-Fi and it didn’t work I would send an email to southwest so they can issue your a refund (hopefully)
I know they are going to upgrade the Wi-Fi but that takes time hopefully next year it should be better.
... View more
You can call reservations starting at midnight the day of departure or go to the airport and ask for a same day confirmed flight change.
keep in mind you would need to make the change at least 10min before you original flight so the no show policy doesn’t kick in.
unfortunately they haven’t made it possible to make the change on the app (at least for A List members) you could try the app at midnight before calling but if it wants a fare difference then calling or visiting the airport will be your best bet but don’t wait till 5:50am to start the process or your funds will be lost
... View more
07-03-2022
11:37 PM
07-03-2022
11:37 PM
In Orlando weather is a problem everyday and unfortunately no one can control the weather and usually when an airline sees the word weather anywhere on a reservation they tell you too bad even if other issues occurred (happened to me with American and Delta) I am glad southwest was at least able to give you $150 hopefully you will be able to put that to use to have a more enjoyable flight in the next year (I’m sure themiddleseat would enjoy the voucher if you don’t like it 😜) but seriously just be glad they were able to help and hey you made it to your destination that’s always a plus especially now days when more flights are being canceled than ever before
if you sent an email to southwest it can take 30 days for a response so just be patient they will get back to you.
... View more
07-03-2022
11:09 PM
07-03-2022
11:09 PM
One thing to keep in mind let’s say You get the voucher in a week and that flight is sold out you would need to cancel your flight booked as anytime fare and there is no guarantee the tickets go back in to inventory right away or at all. The ticket could also be taken in the time you rebook. Not trying to be the negative one just want to make sure you understand there is risk involved.
this happened to me once and turns out the flight was oversold so I helped them be less oversold and I didn’t get the flight I wanted.
... View more
If you paid for the Wi-Fi you can reach out to southwest by clicking on the contact us link at the bottom of this page to request a refund.
if you are A list preferred (like me) and the Wi-Fi is a benefit unfortunately nothing is being done for us other than just taking a report. You could always still write a complaint and maybe they will send you a luv voucher but unfortunately that depends on the agent you get
hopefully these internet upgrades work but it will take time before it’s on all aircraft’s.
-Blake
... View more
06-21-2022
09:32 PM
06-21-2022
09:32 PM
It can take 30 days for customer relations to respond
also it can take 30 days for a refund to show up on your card
maybe file the claim anyways and let them say we need more info that way you at least started the process on time
you could also reach out to southwest on Facebook or Twitter DM and maybe they can assist.
... View more
06-21-2022
04:30 PM
06-21-2022
04:30 PM
Unless you bought the Anytime or Business Select fares the flight is nonrefundable but that passenger has a year from when the ticket was originally purchased to use the funds.
if you bought the wanna get away plus they can transfer the funds to you but the funds remain nonrefundable
you could always wait till day of departure and hope for a delay or cancellation to hope for a refund.
... View more
06-12-2022
11:12 PM
06-12-2022
11:12 PM
0 for 6 today for my family
I’m curious what’s your thought on the design compared to last year with the presents? I remember last year a lot of people complained that the site crashed come wanna get away day hopefully they are prepared this time for the website traffic.
... View more
06-12-2022
11:10 PM
06-12-2022
11:10 PM
If you are looking on the website sometimes it will show your old flight on your upcoming trips until you actually click to view that trip (weird and confusing I know) I would try pulling up the reservation with the confirmation number to verify the flight you are actually booked on. you can also call southwest to reconfirm your flight 800-435-9792 (hold times may be long)
... View more
06-12-2022
11:28 AM
06-12-2022
11:28 AM
Are they 2 separate reservations or is your connection really what they call a direct flight where you stop somewhere but don’t change planes?
if it is a flight that stops and you don’t change planes you wouldn’t have a 2nd boarding pass
... View more
No account is required to check in for a flight. You can go on the app or website and click the option for check in you enter your confirmation number and a name on the reservation and once you click check in everyone on your reservation will be checked in
be sure to check in at exactly 24 hours before your flight to get the best boarding position since it’s open seating once onboard and the earlier you check in the better chance of avoiding the middle seat
... View more
Very nice of them to waive the fee right now so people can use the funds at full value.
... View more
06-10-2022
03:18 PM
06-10-2022
03:18 PM
You can make the same day confirmed change starting at midnight the day of departure by phone.
I tried the same day change at the airport a week ago and unfortunately not all agents seem to understand the change yet they tried telling me only WGA+ Fares get same day change they didn’t realize it didn’t matter fare type for AL or ALP customers it took 2 supervisors to get my change at the airport so personally I would do the phone method until they get more used to things at the airport as it was a cluster when I flew out of SRQ
... View more
@Matt4202 wrote:
8675309 is the voucher number
Is the passenger named Jenny?
... View more
06-09-2022
11:50 AM
06-09-2022
11:50 AM
From time to time southwest will make a change to a flight that will operate but it’s only given out to those with a schedule change but you can’t book it as a one way reservation.
here’s what I would do look up each of your flights individually meaning if you are going from MCO to AUS with a connection in say HOU search MCO HOU and HOU AUS to see if both of your flights still exist that way.
the rebooking system is very weird but I have seen this happen in cities where not many flights exist
... View more
If you have the mobile app and click on your trip it will have an early bird symbol under your name showing that you have Early bird check in.
if you didn’t get an email you can always go and act like you want to add it and it will tell you that you a already have EB if you purchased it already.
... View more
My LG phone had the same issue (before LG crashed) my phone was no longer supported. They quit supporting certain android versions.
the best bet is to use the mobile site on southwest.com
... View more
Did you visit the baggage service office when you arrived? They deal with bag issues and they could have filed a report for you.
... View more
I still have several kick tail coupons as well but haven’t received any in at least 3-4 years.
the old days when you qualified you got a member card, 4 drink coupons, and some kick tail coupons which I think are a great way to recognize great employees. They should bring them back.
... View more
I’ve never seen anyone check the line only a couple of agents would say next A list passenger please but some who don’t follow rules would still go up and agents haven’t sent anyone to the regular line from a list at least in my experience.
... View more
How long a go was the stay sometimes it can take 4-8 weeks to get your points.
... View more
Loves Given To
Loves From
User | Loves Count |
---|---|
852 | |
74 | |
58 | |
1 | |
308 |