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06-19-2024
04:50 PM
06-19-2024
04:50 PM
Sorry to hear of your experience
As this is a customer to customer forum I would recommend editing your post to remove your confirmation number as we will not be able to assist here as we are just customers like yourself
did your daughter push the button to ask for a drink later?
also, the chances of you having the same flight attendant again are slim to none unless you fly a bunch
as already suggested you can submit your complaint to Southwest directly using the contact us link that way they can document your complaint.
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So you’re mad because you want to take an earlier flight you need 2 seats (1 for you and 1 for your wife) but there is only 1 available seat? The airline can’t just make a seat appear out of thin air or they would have done that a long time a go and sold out flights would be a thing of the past
if you wanted a certain flight so bad you could have booked it instead (as long as seats were available when you booked)
time wasted? Was your original flight 14 hours late?
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06-17-2024
09:49 PM
06-17-2024
09:49 PM
Is the reservation linked to your RR account? If so I’d just pay for the Wi-Fi then send SW a message asking for a refund of the Wi-Fi.
Also make sure your A List preferred not just A List
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05-29-2024
10:29 PM
Gotta love technology
It looks as though Southwest had some technology issues today due to a server crashing due to a power outage, this has been causing some extra flight delays and App/website issues. Hopefully those issues should be fixed now so you might try again but I did see lots of reports of issues earlier today.
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You can buy WGA+ and the funds become transferable so if you canceled you can transfer the funds to you as long as both you and the original passenger has a RR account
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You could always just show them you have ALP or a BS ticket hopefully they didn’t refuse you the drink (or you might deserve a full refund and free flights for life JK😜)
if you did pay you could always request a refund and let them know about the issue
oh another thought did your flight end up being overnight because of a delay?
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05-22-2024
07:05 PM
05-22-2024
07:05 PM
The FA can scan your ticket and the drink coupons should appear saw it recently with an A List preferred using the paper pass instead of mobile
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I’ve also noticed they show up on chase ultimate rewards now as well
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05-20-2024
06:19 PM
1 Love
I’m currently in Chicago there is weather here. Weather is not something the airline can control.
you should always fly in a day before an event doesn’t matter what airline you take delays happen. You should not expect to be at an event a few hours after you land, where any slight delay will mess up your whole day.
Since your flight is delayed, you are entitled to a refund. You just have to request it or move to a different flight Free of charge. But you don’t get to take the flight and get a refund.
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as A List the only extra you get is the extra points if you don’t care about the few points save the money and buy WGA instead of WGA+
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I thought the credit cards came with free upgraded boarding several per year depending on the card you have. You charge it to your card then you get a statement credit for it
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05-13-2024
08:48 PM
05-13-2024
08:48 PM
I never get the rapid reward statement emails but I get every other type of email and unfortunately SW hasn’t figured out the issue
you can try having your wife unsubscribe from all emails then resubscribe and maybe that will fix the issue as sometimes you might accidentally hit the unsubscribe link on the email when scrolling
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Did you sleep though it? were your headphones in and you just didn’t notice?
I’ve been on 36 flights this year alone and every time they have done the safety demo in fact 2 flights I watched it twice because of gate returns
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I’ve seen lots of fake accounts on Twitter (X) as well when I see them I report them for removal unfortunately there are lots of scam accounts on both Facebook and Twitter (X)
the best way to know if your really dealing with Southwest is look for the verified mark I’m and remember Southwest won’t add you as a friend to assist you on Facebook
@robt77burke1 if you have the link of the Facebook account please share it and I’ll pass it on for them to try and get it removed
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So tonight I went to check in for my flight and I noticed this nice little option to view where your flight is coming from on the app.
now hopefully the next feature will be delay information similar to what United has ex. Your flight is late because your inbound plane had a maintenance problem that needed to be addressed
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05-09-2024
12:30 PM
05-09-2024
12:30 PM
Southwest has 3 gates at OKC they can’t serve every city with the 3 gates so they go to places where they can connect more people LAX isn’t an ideal connection for a lot of cities other might go.
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05-07-2024
05:26 PM
@SoCalFlyer97
Your going to be in my neck of the woods in AUS when you coming so I can come say HI!
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05-06-2024
01:31 PM
1 Love
@Keishawashingto wrote:
No, I did not. Southwest stated this is a known error that occurs when using Apple Pay. The code on my bank shows it was Southwest
You could try reaching out to Southwest on Facebook or Twitter (X) in a DM and maybe they can help and if you provide proof of the purchase on your side Maybe they can reprice a new booking based on your your original cost
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05-06-2024
12:12 PM
2 Loves
Did you accidentally book though a site pretending to be Southwest Airlines?
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05-02-2024
06:18 PM
05-02-2024
06:18 PM
Does your daughter have more points than you?
This sounds crazy that we could all search the same flight and get different cash to points like 1000 for you should be the same as 1000 for me plus the same cash
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05-02-2024
04:49 PM
05-02-2024
04:49 PM
So on the app I decided to look in to the cash in points on a flight from AUS-DCA on July 5th
cash ticket is $125
points alone: 8,484
cash + points: 8,800 points and $55 off
so let me think about this spend more points and $70 vs less points and $5.60
come on SW!!
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So with same day change you can make the change starting at midnight so you could set an alarm and right at midnight make the change. As long as a seat exists you can get it regardless of if it’s anytime only available and as long as your destination doesn’t change and date you can pick any available flight connection city can change (I’ve changed to different connection cities just to grab lunch/dinner before)
Keep in mind should the day come and there are no later flights you will be stuck with the awful flight so be ready just in case
As mentioned you will lose your boarding position so I wouldn’t buy EB check in as it won’t apply to your new flight however you could still upgrade to the A1-15 if you want after making the same day change if it’s available
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04-29-2024
12:22 PM
04-29-2024
12:22 PM
On the mobile pass did it say DOCS OK on it anywhere? I understand why that matters but they would need to have a way to put that on the pass
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04-28-2024
08:57 PM
04-28-2024
08:57 PM
@floridaguy wrote:
There is nothing wrong with stating Southwest policy to the employees. There need not be any tension as long as your information is non-confrontational.
There seems to be many posts about this. I thought I was the only one posting about the gate agents not following the rules, but I am seeing more and more.
Who said the tension has to do with a gate agent not following rules?? No one
maybe something like you know about how to fix your issue but they don’t know how
its not always about pointing a finger
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04-28-2024
11:47 AM
04-28-2024
11:47 AM
@bballflyer wrote:
I just realized this is only available when signing in on the web. It is not currently available in the SW App.
That’s interesting the FAQ page says only available on the app and shows how you would find it but yet I don’t have the option
I’ll try the full website
Do you get the option for all flights you select or only after a certain date or route?
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@bballflyer wrote:
I have seen the flight attendant, especially in the exit row, enforce no saving, However I do believe there are cases where people of size purchase two seats and are allowed that 2nd seat. This likely isn’t the case you ran into but something to be aware of and show some grace.
Yep and I’ve seen cases where people try to make a scene because they believe you can’t buy 2 seats if your a COS. and the unhappy customer holds up the boarding process because they want to harass some one over a seat that they purchased
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04-25-2024
11:42 AM
04-25-2024
11:42 AM
It’s my understanding to see the cash plus points you would need to go though the cash rate instead of the points rates
maybe in the future they can add an option to see cash and points instead of having to go to the payment screen
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So glad the ops agent and crew were able to help with getting you seats together
if you can I would send your feedback to Southwest directly by clicking on the contact us link at the bottom of this page that way they can pass on the kudos to the crew
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I’ve had all of my family look to see if they are apart of the rollout but none are
anyone here apart of the rollout?
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