Southwest Airlines Community

Sorry your upset    I think you should try to call customer relations to discuss your situation at 855-234-4654 or email them on the southwest website by clicking on the contact us link on the bottom of the homepage    sorry if southwest let you down on your most recent trip but they won't be able to assist with complaints here.   Blake  ... View more

Hello   I have not seen any news of London just yet but maybe they will fly there sometime in the future although I don't see that happening anytime soon as they are still working on Hawaii. If you have an article talking about going to London please share it as I would like to read about it to learn more.   in regards to Hawaii flights southwest just got the permit to fly to Hawaii but I believe they still need another permit. I personally think tickets will be a for sale by the end of the year and flying at the beginning of next year but that's my personal thought now if they fly sooner then that would be great   Blake   ... View more

Sorry to hear about the knife that was taken   was there a TSA note in the bag by chance? If so you would have to file the complaint with the TSA if there wasn't I would call customer relations at 855-234-4654 and see what they Recommend since it has been awhile since travel has been completed    if the knife was stolen on the way back from thanksgiving travel it may be to late to file a report since it has been so long since travel was complete as I know if a bag was lost or damaged you have 4 hours to report it from the time your flight arrives.   hope your husband gets his knife back  Blake ... View more

One way to find out is to track your flight on flightaware which will tell you where the plane is coming from I use it quite often and it's helpful for predicting delays the airline hasn't posted like if a plane sits on the ground for 30min. You can usually start tracking your flight 2 days before departure on flightaware    most aircrafts seem to change 2-3 days out from my experience keep in mind there are only 13 MAX planes so they get swapped a lot based on maintenance or delays or other reasons the 800 is still a nice plane as well if you haven't been on one of those.   I flew on the new plane last month and it was very nice I was also on the plane when it broke during the inaugural flight which was not fun but glad I was able to ride it later on.   hope you get to ride on the new plane  Blake  ... View more

Hello   @DancingDavidE and @franktravel are both correct on you needing to complete travel for the one companion before you can change you companion as well as you should book your ticket and the companion can be added later after the travel with your first companion is complete. Just a reminder though that you can only change the companion 3 times per qualifying year and another thing to note is it can take up to 10 days for processing your new companion as they mail out a new companion card in the mail and it took about 7 days for me to receive my new card after I changed my companion    hope this helps Blake  ... View more

Hello   the difference in fare (travel fund) is held under the booking confirmation number unfortunately they don't have a way to track it with a rapid rewards account you have a year from the original booking date to use the credit and travel must be complete by the expiration date.    Also it's important to note that when the funds are used on the next flight that new reservation will have the expiration date of the travel fund so if you think travel may not happen on a certain trip I would not use the credit if the travel fund may expire soon depending on when the next trip would be as you would lose the extra funds you pay to a new reservation if you cancel and your travel fund would expire    hope that helps and makes sense and if you have any other questions or need help applying the travel fund to a new reservation let me know and I would be glad to help   Blake  ... View more

Sorry to hear about your troubles with the app have you tried to delete and reinstall the app? If not I would try that and see if it fixes the issue.    Hope this helps Blake  ... View more

Sorry to hear you didn't have a comfortable flight if you would like to discuss with someone from southwest you can call customer relations Monday through Friday at 855-234-4654 or send an email from the contact us link on the southwest website.   hope your next flight is more comfortable  Blake ... View more

@chgoflyer   they looked up my travel fund by phone in customer relations a few weeks a go wonder when that policy changed.   either way the website is the easiest way since you won't have to wait on hold  ... View more

Hello    to see what unused funds you have you would need the confirmation number and you go to https://www.southwest.com/flight/travel-funds-search.html    if you dont have have the confirmation number you can call southwest at 800-435-9792 and and they can search by credit card so if you know which card you used to pay for those tickets they should be able to pull up the funds.   hope this helps Blake  ... View more

Glad to hear it worked out well for you without any issues! ... View more

Hello   Glad to see that they were nice and helpful to you during the delay and that you made it on a flight and was able to get some rest   you could send southwest a message on Facebook or Twitter with your confirmation number and the compliment and they can pass on your kudos to all those great southwest employees or you could write your comments in an email on the southwest website   Thanks for sharing! Blake  ... View more

Getting a voucher for a travel fund that was not used isn't guaranteed and is on a case by case basis and you will lose $100 of the travel fund if they do issue you the voucher as @chgoflyer stated    if they do issue you a LUV voucher it usually arrives by email within 10 days but usually arrives much faster such as 24-72 hours from my experience of getting a LUV voucher. Once you get the voucher it can be used right away you will have 6 months from what I have heard from the date of issue to use and travel by from the date of issue   hope this helps Blake  ... View more

I would create a rapid rewards account for everyone so they can earn points on paid tickets of course the companion won't earn credit since it's a free ticket but if they travel alone they can earn points. You don't need a rapid rewards account to view her reservation though when it comes to the companion pass as you can view it with the confirmation number. When you get the companion pass you and the companion will always be on separate confirmation numbers so having a rapid rewards account for her will make it much easier for her to view the reservation and will make it easier for check in purposes since you won't have to dig in your email for the confirmation number since it would be right in the account.   Hope this helps Blake  ... View more

Hello   i would recommend booking all of your tickets now and book the person you will make the companion on a separate reservation as it will make it easier later when it comes time to cancel the paid ticket and change to a companion ticket.   why book all now you may ask? Because if you only book 3 tickets and you get the companion pass the flight could be sold out then you would have no ticket for the 4th person so at least by booking the 4th person they have a seat. I made this mistake and had to move to a more expensive flight so my companion could fly free.    another note I would check back after booking like every few days or every week just in case the price goes down on the ticket so you can get the points back in to your account or a credit for a future flight if booked as a paid reservation rather than points booking    one way flights or round trip? I always book one ways just in case I need to cancel one leg or change I find it easier as one ways and on paid tickets I get my points after the one way is complete rather than waiting for the round trip to be completed so I can book more points tickets if needed without waiting for a current round trip in progress to be complete. Also another reason I book one way flights is because of the no show policy let's say I made my flight but for some reason I get marked a no show I wouldn't know until after I get off the plane and by then my return would be canceled or if I miss my outbound flight I wouldn't want to lose my return because of the no show policy.  If you have any other questions about the companion pass just let me know and I would be glad to help!    hope this helps  Blake  ... View more

Hello  Sorry you got a B boarding pass as an A List preferred member    if you book your flight less than 36 hours out and especially less than 24 hours out the As may be gone and you could very well get a B or C boarding pass because they can't unassign someone else's boarding pass to give you the better A boarding pass. Also if you take advantage of the same day standby you have a very high probability of a B or C boarding pass but if you are cleared before boarding you can take advantage of one of the following options.   You do have a couple of options though if you don't want the B boarding pass  1. Board between the A and B groups  2. Spend the $30-$50 upgraded boarding fee if available on your flight to get A1-15    i am A List preferred as well and I hate it when I don't get A boarding when I book less than 36 hours out but it happens luckily you should still be able to get a good seat by boarding between A and B groups   happy travels Blake   ... View more

@robertv610 I do believe they will still have you show your passport when boarding in Houston but I am not for sure on that I have seen international flights depart from Houston and Atlanta and see everyone showing there passports as they are boarding even if they came from somewhere else before Atlanta or Houston    hope this helps Blake  ... View more

Hello    I fly though Houston a lot and when you get to Houston you will not have to go through security again to get to the international gates. The international gates are gates are 1-5 and they are a little walk from the rest of the gates most other flights come in to the 20s or 40s gates if you arrive in the upper 40s or gate 50-51 it will be a hike you should be able to make your connection though no problem as long as the first flight is ontime. Southwest usually tries to put close connections near each other so hopefully they will land your first flight in the international gates or low 20s or low 40s so your walk isn't as far of course we have no control of where they put your inbound flight but you should have no issues with a 50min connection as some connections are 35min and your connection is a little longer just be ready to walk and sit at the front of the plane on your first flight.   feel free to let me know how it goes!   hope this helps Blake  ... View more

Hello    i would call the reservations line at 800-435-9792 and for the 2 people you want to make companions make them companions then tell the agent you want to only cancel the 2 non companions that way you don't lose the fare for the other 2 non companion kids and explain you want the companions booked with the tickets they have like swapping from a paid ticket to companion ticket if the tickets go back in to inventory they should be able to grab those seats as soon as it is canceled that way someone else doesn't book it. Since southwest does not overbook flights anymore after the United airlines incident the tickets should go back in to inventory unless they put some weight or flight restriction on that particular flight. This option would be risky for a sold out flight but they should be able to do it    If you don't want to take the risk of seats not going back into inventory Another way to go about it is to watch and see if 1 or 2 seats become available on the flight at a later date since people cancel all the time and then make the change if you go this route I would go ahead and assign the companions now if you haven't already as that will save you time and you can then just book the companion on the website and pay the security fee then cancel the paid reservation for the 2 companion kids you would have to do that by phone though. If only 1 seat is available call and ask them to split one companion off on a separate reservation book that companion ticket and then cancel there paid ticket after doing that you can tell if the one ticket went back in to inventory if it did then you can book the other companion then cancel that paid ticket. That's a trick I learned when I had the same issue and didn't want to take inventory risk.    the third way you could do it if you don't want to take to take the risk of inventory is show up to the airport early and tell them you would like to change the 2 companions from a paid ticket to companion tickets they should be able to do it no problem as long as the companion ticket is booked more than 1 hour before the flight.    if you have any questions please feel free to let me know as I know this is a lot of information and I would be glad to help if any of this doesn't make sense   happy travels Blake  ... View more

Hello   Sorry to hear about your crushed bag I would try calling customer relations at 855-234-4654 and maybe they might be able to help some but because it has been more than the 4 hours I don't think they will be able to do anything in the form of replacing the bag and messed up contents sorry to be the bear of bad news on that but they might be able to issue you a goodwill luv voucher but that's not a guarantee since it has been more than the 4 hours but worth a shot to call and I would do that sooner rather than later and they might still be able to take a damaged bag report but I am not for sure on that.    Just a tip for the future check out your bag when you get it at baggage claim just to be sure nothing is broken and if you notice writing like that on the bag tag check it out fully because it is way easier to handle any potential damaged bag situations at the airport than after leaving the airport. hopefully your bag is not damaged again in the future.   Hope this helps Blake  ... View more

Sorry to hear you lost your glasses have you filed a lost item report online? If not be sure to do that    hope you get your glasses back  blake  ... View more

Make sure you have the drink coupons option on in your account if you do I would message southwest on twitter or Facebook if you have those and ask them for help as it will be much faster than calling customer relations if you don't have Twitter or Facebook you can email or call customer relations and they would be able to look in to this for you if the option is turned off be sure to turn it on and maybe try to reach out anyways and they might be able to send you some anyways for being a great customer.    hope you get those coupons as the price of drinks just went up recently  ... View more

Hello   checking in again will not hurt your boarding position if you haven't made any changes to your flight when checking in online it says check in all the time even if you checked in already its weird but it won't hurt your boarding position. You could check in 100 times if you wanted and your boarding position would be the same every time. if you print the pass at home fold it in half as it is easier for the gate agent to scan. You could also use mobile boarding pass if you are on the reservation alone if you don't want to check in again on the website     hope this helps blake  ... View more

Hi there I believe it is based on status and money spent so A List preferred higest to lowest spent then A List highest to lowest but I as an A List preferred member have never figured out how it is calculated exactly slthough I would like to know that myself and I am not sure if anytime members go before me or if I get on before them when I use the same day standby as well as business select members    Happy travels!  blake      ... View more

Hi so unfortunately once a flight is booked all funds are in your name for you to use so if you cancel the flight you were booked on the funds are held for you to use on a flight that you are the ticketed passenger if the new flight you book is less than your credit you will keep the remains fumfs still in your name you can't use it on others on the same reservation in other words you are not able to use the funds on a friends ticket only you can use the funds. If you booked a anytime or business select fare it could be refunded to your original form of payment which then you could book a ticket for them as it would not be a travel fund it would be a new credit card transaction.   hope this helps  Blake  ... View more

Prohibition of Multiple/Conflicting Reservations: To promote seat availability for our Customers, Southwest prohibits multiple reservations for the same Passenger departing from the same city on the same date, or any multiple reservations containing conflicting or overlapping itineraries (such as departures for the same Customer from multiple cities at the same time). Furthermore, without advance notice to the Passenger or purchaser, Southwest may cancel such reservations, or any other reservations that it believes, in its sole discretion, were made without intent to travel. With the exception of Southwest gift cards, funds from proactively cancelled reservations by Southwest will be returned to the original form of payment. Reservations paid for with a Southwest gift card will have the amount applied from the gift card held as travel funds for use by the Customer on a future Southwest Airlines flight.   So you can't have 2 reservations from the same city on the same date    Hope this helps blake  ... View more