Southwest Airlines Community

@SoCalFlyer97    Did you get some of my delicious AUS food while you were there?  ... View more

Did they give you the paper voucher at the airport? Does it show $1600 on it? ... View more

Schedule changes are no fun but they are just a part of air travel nowadays. As mentioned by @SoCalFlyer97 I would check the email for that subject line A change was made to your (date ex 07/26) trip you would then get two free changes should you need to.  In this case, they would probably not cover your shuttle because they got you to the destination at least they issued the voucher as an apology because there’s a good chance the Schedule change email may actually be there. It just got overlooked or is in a spam folder or accidentally deleted if your one who deletes emails    once you found out that the reservation was changed when you called they should have been able to tell you a schedule change occurred and offered you a free change that part that they ignored is the shocking part to me because they could have looked to see if any flights would have matched up to your flight  even if that means your flight has to change Or a flight where you arrive near each other time wise.  The good news though is that they did issue a voucher which can be used by anyone as long as you travel by the expiration date so if you don’t want to use it personally you can give it to another family member or friend    ... View more

These changes are a lot to take in and right now I have more questions than answers so all I can do is wait and once we all know the answers then we will know if this is good for AL or ALP folks or not. Just have to be hopeful for now.  The biggest thing for me I like the bulkhead as long as it doesn’t have the tray table on the side hopefully they have a way to mark this on the seat maps but then my second thought they may not matter when it comes to aircraft swaps. I guess I’ll just have to book row 2 or back once this starts  ... View more

My guess as another customer they will have to rebrand the statuses but as A List preferred myself I’m curious how this will work  ... View more

When you made the stop did they give a reason besides just get fuel. Some pilots will give better details  ... View more

Looks like you get to visit LAX today  ... View more

I have received multiple emails from this email address so it does appear to be a Southwest email    The main email I see from this email address is when I earn A List    were you ever a companion on a companion pass sometimes when they make you a companion, they create a whole new account  ... View more

So were you actually on any of these flights? ... View more

@ChrisPerry wrote: Happy Friday! Jumping in from the SWA team here.   We recently made a system update to properly reflect our rebooking eligibility window.  If Southwest makes a change to a Customer's trip, they have up to 14 days to make two complimentary flight changes on our website or app.  Customers can find additional information on this policy and our contact information on our help center.   We appreciate you reaching out.  @ChrisPerry     The issue here is none of the schedule change emails show this policy change and honestly a customer should be able to make the free change whenever they want one example of your scheduled to travel on a busy day and the non stop you would rather have is full you have to hope it becomes available within 14 days or pay up that’s not fair to customers    one example I’m supposed to go to MSY on October 25th same time lots of others are going there for Taylor swift the non stop I want is sold out if it becomes available now I’d have to pay that’s just silly since the change you made happened over 14 days a go.  Also not everyone notices the changes right away you send one email if it goes to a spam folder or someone else (say grandma instead of a child’s parent) they may not notice the change until later on  ... View more

Maybe go to the website and unsubscribe and re-subscribe to see if that helps from all messages I had to do that a few months back because of weird issues not receiving emails myself  ... View more

Sorry to hear of your recent experience. Unfortunately some people are just rude and entitled such as the dad and even the daughter who kept poking.  i know the feeling of not wanting to start a fight/argument. Personally I would have called the FA and either expressed my concern or wrote down the concern so it’s more discrete. Another option is always making a trip to the restroom and talking to a FA there so they can walk by and see what’s happening and then take action if able    you are 100% entitled to recline your seat the only row that can’t is directly in front of the exit row (for safety reasons) I probably would have told him to move him knee (nicely the first time)    You can definitely fill out the contact us form but clicking the link at the bottom of this page and let Southwest know about your experience so they can document it and possibly offer a voucher for the unpleasant neighbor (no guarantee but worth a shot)  ... View more

@wkkunkle wrote: I don't even have the option for Private Messages.   I also don't have any settings for AVATAR like the instructions here on the forum say you should have.       @wkkunkle  I wonder if it’s a restriction for only being a member for 2 weeks (unfortunately we had spam here a year or 2 a go) so they might have some restrictions like must be a member for X time or have X posts again I’m not sure since I’m just another customer like yourself   I’m guessing your on the full website (not mobile) right? ... View more

@wkkunkle wrote: @MarkHursh wrote: Hi there - mind sending me a trip example. A screenshot and confirmation number would be lovely! I'd be happy to provide my information as another example, but i don't seem to have the ability to send private messages (same way I can't upload an Avatar image, I suppose). @wkkunkle  do you have DMs turned on in settings?      ... View more

Nope, you would need to use the Southwest card that comes with the benefit to get the benefit.  ... View more

@MarkHursh wrote: Hi there - mind sending me a trip example. A screenshot and confirmation number would be lovely! Sending now!  ... View more

@MarkHursh  not sure if you have any details on this but do you have any info on why people can’t take advantage of the free change after a schedule change on the app/website?   in the past that “we’ve made a change” message was attached to my reservation until I made my free change or the flight was taken no disappearing after X days  ... View more

@SoCalFlyer97    So you get the change option but with a charge? I had like 6 flights all changed August-October all no longer have the free change waiver on them    when I reached out on X they just asked what flights I want. I asked if it’s a glitch that the self service option disappeared they didn’t respond  ... View more

I think it’s either a glitch or them changing the schedule change feature because some complained they were fine with a change but couldn’t reprice unless they changed flights twice    also they might be fixing the fact you could actually change up to 4 weeks (2 changes 2 weeks each)  ... View more

Keep in mind this could backfire should any IROPS occur causing you to be rebooked to a different layover city    ... View more

I’m surprised they let him back on the plane.  one thing I will say when you landed and he stumbled off the plane to the bathroom what more did you want the airline to do (throw up isn’t a crime) he got to his final destination of the airport beyond that nothing more to be done it’s like if you get drunk at a bar at home the bar won’t drive you home/ call you a cab or make sure you don’t drive unless you ask them to call you a cab but you would pay (not the bar) sure some bars will go the extra mile but not all. Hopefully that passenger got to his destination safely    with regards to the delay the best option is to file the complaint online though the contact us link and someone will look in to your flight And get back to you  ... View more

Glad to hear your crew was amazing. If you get a chance Please use the contact us link at the bottom of this page so Southwest can pass on the kudos to the crew.  ... View more

The FAA is investigating the 2 incidents they will release into when they have it. What would you expect Southwest to say? We had an issue and are investigating? No because that will worry people more if they come out and say an issue occurred.    with the maintenance issues you do realize those happen on every airline you just don’t hear about them because the media is more focused on Southwest and has been since the December meltdown  United had a full week of major diversions for Boeing issues the media turned it as Boeing strikes again not United failed at maintenance.  no one got hurt so a diverted plane for maintenance is not news worthy  ... View more

in January of 2022 my companion and I flew separately because of an oversell (obviously different situation than a cheater) but I was confused that they let us separate. My companion flew the night before me with the oversell and even had a layover so I’m surprised the layover city didn’t ask any questions  ... View more

Are any of the other flights that day better for you schedule? Remember when the airline changes your flight you get a free change (Southwest gives you 2 free changes up to 14 days earlier/later for free)  ... View more

You mean to tell me there were no Uber drivers in Dallas at 2am I find that hard to believe    did you try Lyft?  Also no airline can control weather. Now the wet clothes sorry to hear to got to dry them at the hotel maybe send that receipt to Southwest and maybe they can reimburse you for that cost.  Maintenance issues are never fun but just like a car or anything really things break or have issues. You can always ask for additional compensation or share your feedback with Southwest by clicking the contact us link at the bottom of this page.  With the delayed bag did you file a report at the BSO when you arrived and noticed the bag was not there? I recommend getting an air tag so you can see your bag in real time  ... View more