@SouthWORST wrote: Yep SouthWORST Loves to use weather as the Excuse for incompetence. Funny that all the other airlines flights to same destinations at same time aren't canceled or even delayed. And since when do you immediately cancel a flight due to weather? Not even delayed.. I guess SW has some unique weather monitors that other airlines don't use. STOP LYING to your Customers SW They will proactively cancel a flight when they don't have a crew because that crew could be stuck in a city with weather. They will also proactively cancel a flight if the weather will be bad by the time a flight were to arrive at your destination or another destination that your flight is scheduled to go that day.
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07-05-2021
10:16 PM
Great point that LUV vouchers don’t cover tax the way around this is book a flight with 2 vouchers and pay the taxes then cancel immediately after booking and request a refund for the taxes the LUV voucher will become a travel fund that will cover the taxes when you go to book the flight you want. -Blake
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07-05-2021
10:13 PM
I’ve been on lots of SW flights and only once did a FA mention the credit card but no extra points however sometimes on the entertainment portal they have a inflight offer which can be different than the regular public offer. yes on Frontier, Spirit, and Allegiant I have been given the credit card talk on every flight I’ve taken with those offers and i hate that talk but it is what it is. -Blake
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If you go to check in on the website it will always make you hit the check in button even if you are already checked in. The website won’t show you the boarding pass until you check in so even though you may be checked in no need to worry if you check in again your same boarding position will still be there. -Blake
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07-04-2021
10:25 AM
The only exception to the 2 checked bags each is if one of the travelers are booked as a lap child then everyone but the lap child gets 2 free bags. -Blake
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You can cancel just your return flight and use that travel fund to book the one way flight from Sacramento. This will probably be easier than calling right now. -Blake
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07-03-2021
10:58 PM
2 Loves
I would reach out to Southwest on Facebook or Twitter for assistance.
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07-03-2021
10:55 PM
I would keep checking to see if a flight for tomorrow open up as people cancel and miss connections all the time and you could get out tomorrow and save 1 day of a rental car and 1 extra hotel night. After you complete travel reach out to customer relations as suggested already. -Blake
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Sorry to hear your flights were all messed up from a cancellation and a delay causing you to missconnect and overnight in Denver. I would Contact Customer Relations next week so they can look in to your experience and look in to possible compensation. -Blake
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@TheMiddleSeat wrote: Wouldn't any voucher or travel fund issued in March 2020 be expired now anyway? Vouchers are typically good for 6 months, travel funds for a year. --TheMiddleSeat My guess is it would be expired but vouchers issued because of IROPS are usually valid for a year. The 6 month voucher is for travel funds that expired and someone loses the $100 and gets a voucher but normal vouchers are a year.
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07-02-2021
04:01 PM
Sorry your flight was cancelled. Hopefully when you get through to customer relations they will be able to help. You can also keep checking the flights to see if any open up for later today or tomorrow. Another thought since you are a big group you might consider trying 4 and 4 on 2 different flights. -Blake
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07-02-2021
03:55 PM
07-02-2021
03:55 PM
@christakp33 wrote: The chat feature is not available right now 😞 Just keep trying it. It will become available. -Blake
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You could reach out to Southwest on Facebook or Twitter DM with the 2 confirmation numbers and they can mote you are together but you would still need to check both confirmation numbers in for the flight and there is no real benefit off linking them together. For future reference you can book all 4 of you together and after booking you can add the EB for the select few you want to add it for no need to make separate reservations just to add EB for some but not all -Blake
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Flights get cancelled for many reason including weather. Sure your flight may arrive to Dallas and depart Seattle just fine however your crew may be stuck in a city where weather has delayed or cancelled them and you can't fly without a crew. You could always keep checking the website to see if a flight opens up as people cancel and miss connections all the time. You can also Contact Customer Relations to share your feedback and request a refund for the canceled flight that your are not taking. -Blake
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07-02-2021
02:46 PM
1 Love
Sorry your flight was cancelled. Once travel is complete I would Contact Customer Relations so they can review your flight and see if any compensation could be provided. With weather keep in mind it can be weather at a starting point or an ending point during the day and flight numbers change throughout the day. Also sure every city for your flight might be clear with weather that may not be the case with your flight crew. If they get stuck in a city because of weather your plane can't go. -Blake
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So if it is a LUV voucher it should be right under the voucher number if not I would Contact Customer Relations so they can look in to this. I would reach out through Facebook or Twitter for quicker response. If it is a 6 digit confirmation number it would be a travel fund not a LUV voucher. Some people get those mixed up. -Blake
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I think the problem with letting everyone who's flight was cancelled regardless of status board between the A and B groups is you would have a lot of upset customers who bough EB because a lot of them are in the B group and they would feel like all these people cut in front of me. As mentioned A List customers can board between A and B groups on all flights regardless of when they were booked on the flight. -Blake
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9 digits here RR member since 2010
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07-02-2021
01:12 AM
07-02-2021
01:12 AM
Since Southwest just started service to O'Hare in the last few months I'm guessing flights are still mixed some days full others not since not everyone knows SW flies out of O'Hare now. As the date gets closer you could search for 8 people if it says unavailable then it's most likely sold out. -Blake
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07-02-2021
01:02 AM
The only time the fare difference is waived is when there is a flight waiver in effect (usually due to weather or mass schedule changes) or your flight is delayed a certain amount of time other than that only A List customers can standby with no fare difference on an earlier flight and those with Anytime and Business Select fares can standby as well. -Blake
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07-01-2021
07:15 AM
After your travel funds expire you can Contact Customer Relations and ask for an extension and on a case by case basis they will issue you a voucher valid for 6 months for your travel fund minus $100. If you have multiple funds i would combine those funds before they expire as the fee is $100 per travel fund to get the voucher. You have up to 6 months after the funds expire to request the voucher and the voucher would be good for 6 months from the date issued. -Blake
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Sorry you feel that if one can break the rules you can as well. Your welcome to share your feedback with southwest directly though one of these contact methods Contact Customer Relations 2 wrongs don't make a right -Blake
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06-28-2021
08:45 PM
1 Love
Sorry to hear your flight was cancelled due to weather. When a flight is cancelled you can see the flight status on the southwest app or website and if you have a rapid rewards account and your logged in on the app it would show you your flight status. With notifications when you booked your flight the day of travel contact information is what Southwest uses to notify you of a delay or cancellation. It's possible that if you said you wanted the text that the phone number could have been entered wrong or if you requested an email notification that could have ended up in the spam folder. Southwest only lets you select 1 method for day of travel contact so you would usually only get an email or a text not both. Also if your flight was early it is possible the notification failed because of the quiet time hours but notifications should go out if the change was significant like yours was. If you would like to share your feedback with southwest you can do that though one of these contact methods Contact Customer Relations -Blake
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06-28-2021
08:36 PM
06-28-2021
08:36 PM
@CupCrusher40 wrote: What year did they cup stop saying southwest? does the water can say Southwest? I don't believe the can of water says Southwest on it. Your best souvenir would be your boarding pass which you can get printed at the airport or the napkin you get with your drink. -Blake
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If you just bought the ticket (within the last 24 hours) you could cancel and request a refund and rebook the flight. If it has been more than 24 hours or the price of the flight increased you could reach out to Southwest on Facebook or Twitter in a DM and they can try and assist as long as its not a major change. -Blake
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You could go to your account page on Southwest.com and it will show you your points earned and points spent however it won't have a tracking number. If you bought something using more rewards you can contact them for assistance. More Rewards Contact & FAQs -Blake
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There has been weather all over the country the last few days and this causes delays across the route network. With the outages yes those were rough but technology isn't perfect. You could always reach out to Southwest Contact Customer Relations to see if any compensation could be issued. -Blake
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06-28-2021
02:28 PM
1 Love
Have you tried the in app chat feature on the SW app? I would try that.
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06-27-2021
08:17 PM
The child who is 2 can do family boarding with up to 2 adults the others will need to board with their assigned boarding position. EB check in doesn’t guarantee an A boarding position it only guarantees that you will be automatically checked in 36 hours before your flight and you can then check in anytime starting at the 24 hour mark to obtain your boarding pass. Now days it seems a lot of people end up getting B boarding with EB as A Listers are assigned boarding passes before EB passengers. -Blake
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06-27-2021
08:08 PM
06-27-2021
08:08 PM
Glad to hear the crew handled the situation safely and quickly. feel free to share your compliments with southwest directly though one of these methods Submitting a Customer Service Compliment -Blake
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