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06-23-2019
11:09 PM
06-23-2019
11:09 PM
Sorry for your delay tonight but it looks as there was an issue with Radar Control affecting both Dallas Love Field and DFW that started about 7:40PM I just looked up your flight number and unfortunately it looks like the flight to BUR was cancelled probably because of the issue as well as the storms at the airport. Issues with Radar Control Hope your able to be rebooked in a timely manner. Blake
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@Gators97 So glad to hear bill in Orlando provided excellent service. I highly recommend you send in your thanks to southwest directly so they can pass on the thanks to bill and his managers. Submitting a Customer Service Compliment Hope this helps Blake
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Sorry to hear of the trouble you have had with your trip. I recommend you contact southwest on Twitter or you can also try the chat feature in the Southwest mobile app I have used it a few times and waited no more than a minute to get an agent. If your at the airport or near it they might be able to help as well.
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Did you attach your rapid rewards number to your booking? If so if you log in to your account it should show up under the my trips section. Alternatively you can call reservations at 800-435-9792 and they can help you look it up usually with the Credit card number you used for booking. Also when you booked it should have sent you an email confirmation so I would double check your email for that (including the spam folder) in case it got misfiltered. Hope this helps Blake
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@goldstar56 Sorry your upset because you had trouble canceling a reservation online and because you didn’t like the hold ADs. I agree that they could do some tweaks on the hold music (I’ve met Gina a southwest Flight Attendant on the phone 23 times myself) and some of the hold tune (not really music to me) well that’s stuck in my head and I could hum it from times I heard it while on hold. In the future should you decide to give Southwest another chance I would try the chat option on the Southwest app I have used it several times and waited no more than a minute to get to an agent and they were able to help me very quickly. If you would like to discuss your experience with Southwest directly I recommend you reach out to customer relations at 855-234-4654 (this has the hold tune you may have stuck in your head after the call) or go avoid hold tunes I recommend sending a message to southwest on Twitter or you can click on the contact us link at the bottom of the page to send an email and someone from Southwest will respond as soon as possible. I hope you were able to get the correct flight cancelled without any other delays reaching an agent! Blake
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06-19-2019
05:59 PM
1 Love
From what I have heard if your application status is “submitted” you are still in the running for the job. If the status says closed/complete then you would need to reapply the next time the position is available (as long as it has been 1 hear since you applied for the same position) Hope this helps Blake
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When the airline makes an exception on extending travel funds it is $100 per person not per reservation unfortunately. Luckily for you they were able to make the exception though and you will get at least some value back. Keep in mind the voucher you will receive for the expired travel fund is only valid for 6 months and once you apply it to a new reservation it will keep the expiration date of the voucher so it won't be 1 year from that new reservations booking date. Hope this helps Blake
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Just to add to what @DancingDavidE said you could always purchase upgraded boarding on day of travel at the gate (if available) and that would get you in the A1-A15 group. Unfortunately that would be at your own expense and you could try and ask for compensation after travel is complete but there are no guarantees on them compensating for that. -Blake
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06-18-2019
12:47 PM
2 Loves
The next schedule release will happen on July 10th (date subject to change) that will allow bookings for flights through March 6th. My guess is the last week of March will be a month or 2 later my guess would be Late August or first week of September. Hope this helps! Blake
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06-18-2019
11:19 AM
06-18-2019
11:19 AM
@Chela1 I recommend you start by signing up for the Talent Community. this will alert you when the position is available for applications as Southwest is not currently accepting applications for new flight attendants. You can also check out the Careers website for a list of available positions. Hope this helps Blake
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Now that’s the Southwest I have come to know and LUV! Glad to hear they were able to issue out vouchers for the inconvenience! Hopefully they will have you on your way soon! Blake
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@LuisEB First off sorry to hear your flight is delayed tonight! Delays aren't fun but they do happen. I have done some checking on my end and it looks as flight 240 from HNL to KOA left 3 hours 45min late this has caused flight 248 KOA to HNL to be late as well and that is leading to your delay on flight 319 (the original 7:45PM departure to OGG-Maui) if you have the southwest mobile app you can type in flight numbers above and that will show you the domino effect. Keep in mind this could change at any time so keep watching the Southwest app or check in at the gate for up to date information in case they swap planes to get you out sooner. While i I don’t know the reason for the delay hopefully that info will help with tracking your flight. Hope this helps Blake
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06-18-2019
12:55 AM
1 Love
@Jubaram19 To see all available job openings at Southwest Airlines you can visit the careers site Here. -Blake
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06-17-2019
09:09 PM
1 Love
@dave395865 To see the status of your application I recommend you go to the Southwest Careers site and log in and check out your dashboard. It will most likely take more than a few weeks to review your application as Southwest gets a lot of applications so it takes times to go through all of them patience is key. Keep an eye on your email though including your spam folder in case it gets filtered to there. Hope this helps Blake
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06-17-2019
08:19 PM
1 Love
@Tabrian1 If your looking to get a job with Southwest I recommend you start with a search on the Southwest Careers website. If there is not a job in your area you can sign up for the Talent Community this will alert you of the jobs your interested in. Hope this helps! Blake
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06-17-2019
07:03 PM
@Bgabaldon I would not withdraw your application as you won't be able to reapply until the position is posted again and when that would happen is unknown at this time. The best thing to do is look at the status on your dashboard if it says something like received or under review that means your still in the running for the job just hang tight as they had a ton of applications. Good Luck! Blake
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@MrsH just to add to what @SWDigits said be sure to arrive with enough time to stop at the ticket counter and get the pass it could take a few minutes depending on the line at the full service ticket counter. You will also have to go though security so that can take time as well so allow time for that (pre check won’t work on an escort pass in case you have that when you normally travel) hope this helps Blake
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Southwest gets a lot of applications for jobs and they only have so many recruiters so it can take time. the best advice is to be patient and watch your email for any updates. Since it still says received your still in the running for the job. Good luck! Blake
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06-14-2019
06:07 PM
1 Love
@808reeseluvr You should be able to check the status of your application on the Southwest careers site when you log in to your account. To find out when jobs are available in Honolulu I recommend you sign up for the Talent community By signing up they will email you if a position opens up so you can go apply. Hope this helps Blake
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You can add EBCI now and if the price of the flight changes you can call reservations and they should be able to reprice the flight at the lower cost without you having to cancel your flight and your EB would stay attached (as long as changes are made more than 36 hours before the flight). You might also be able to use the chat function of the SW app for getting the change made and avoid the potential hold times on the phone. Hope this helps Blake
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06-13-2019
07:00 PM
@eseniz91 Unfortunately I do not know when they will have another job opening for flight attendants. I recommend you sign up for the Talent community this will alert you when jobs your interested in are available for applying. I am also guessing people will be posting here once they allow for flight attendant applications again. -Blake
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@CX_Specialist I recommend you reach out to customer relations and ask for assistance you can call them at 855-234-4654. For your cases protection I recommend editing the post to remove the case number since this is a customer to customer forum. Hope this helps Blake
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06-13-2019
06:39 PM
1 Love
I believe with most Southwest jobs you are able to reapply for a specific job after 12 months. You are able to apply for other jobs within the 12 month period though. Hope this helps Blake
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Thank you for being proactive with the changes. I had 4 flights change this morning luckily 3 of the 4 were minor and the 4th one I was able to change to a flight arriving 10min later than my original flight. Best part I scored 15min of extra sleep since it leaves 15min later 😂.
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06-12-2019
01:45 AM
1 Love
@melissajagdeo I just looked at the careers site and don't see the position posted for Austin TX however I may have skipped over it or they may have closed the position for further applications. I did look at a customer service agent position in SLC and it said you must be a resident of Utah so my guess is for the Austin position it would be the same case must be a resident of Texas but the best way to find out is to click on the job your interested in on the southwest careers website and it will give you all the job qualifications you would need to meet (must have high school diploma/GED, must live in certain state or town, etc.) it will also tell you the job responsibilities. Hope this helps Blake
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@ewpiyo I agree it would be a nice feature to add it would definitely help me with booking tickets for my family as well. Because this is a customer to customer forum I recommend you send your suggestion to southwest directly so they can document it and hopefully add it in the future. Submitting a Suggestion and/or Complaint Hope this helps Blake
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You could reach out to Southwest customer relations at 855-234-4654 and they might be able to open a ticket and the liaison who deals with Alamo would hopefully be able to help. My mom had this happen with payless and Alamo and after getting the liaison involved they were able to credit her the points. Also just be sure Alamo has your name and correct RR number because if the name on the rental doesn't match your RR account that is probably the issue just like you can't earn points for your family's flights. I also had a similar issues with getting the points from the partner super shuttle and after getting that liaison involved I was able to get the points so it won't hurt to try contacting customer relations. Hope you get your points! Blake
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@chgoflyer wrote: @DancingDavidE wrote: @jmattrid wrote: Does it benefit you to book a flight with a layover as opposed to nonstop? In other words, does each leg of a trip count as a flight for A-List? No, connecting flights all count as one trip. In order to count them as two (or more), you'd have to book separate tickets to each city. You can do this online for adding one extra destination as "multi-city" booking. Are you sure? My understanding is that using advanced search > multi-city will do the opposite of what is desired. For a segment to be tier-qualifying it needs an individual confirmation number, and using multi-city combines separate flights into one confirmation (like a regular connection, but unlike just booking those flights individually). I have booked multi-city (point to point is what i have heard it called) several times and I get 2 flights towards A List it's like 2 one ways on the same confirmation number.
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Southwest only allows 3 forms of payment for each reservation regardless of how many people are on the reservation so the best thing to do would be book one way flights as suggested by @DancingDavidE. The one way bookings will allow up to 3 payments per booking so if you had 9 gift cards you could use 3 on each booking (unless the 3rd card on each reservation wouldn't cover the full cost of a reservation) then the 3rd payment method would have to be a credit card or PayPal. Hope this helps Blale
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@hookem2001 Unfortunately vouchers and travel funds can’t be applied to a reservation booked on the mobile app or mobile site. To use the voucher and travel funds you would need to visit the full southwest website or you can book over the phone at 800-435-9792. Hope this helps Blake
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