Southwest Airlines Community

I highly recommend you send your destination suggestion to southwest directly that way they can document it and hopefully make it a destination someday  Submitting a Suggestion and/or Complaint    -Blake ... View more

@Lmkel68 wrote: My flight last month was cancelled and I had to fly out the NEXT morning. If you go to twitter, you will see the same generic response to the cancellations.  I'm not sure what SW has going on but I hope they get it together.  All of these cancellations cannot be weather related.  My personal opinion is it has something to do with issues with their mechanics. Southwest reached an agreement with the mechanics so that is not the problem. Currently the MAX8 is grounded which is affecting flights and yes weather has been a factor as well and will be in the coming days as well since there is some tropical moisture headed up from the gulf which could affect flights. Also with being told your flight was delayed or canceled due to weather the plane could have been affected by weather before arriving to you which is why they they would say your flight was delayed because of weather even if weather is perfect at your departure and arrival airport.  ... View more

@RobinKChandler    Sorry to hear you left your reading glasses on the plane. Your glasses are probably on the way to Alabama where southwest deals with all lost and found items so being that you just lost the glasses on Saturday it will take some time for them to sort though it and match your glasses to your claim.    I highly recommend you put any and all details on the lost and found report that will help SW recognize those glasses are yours and not someone else's since they probably get lots of lost glasses.    The process takes time just be patient and watch your email for any updates.   Hope you get your glasses back soon! Blake  ... View more

@UnhappyWithSWA   I’m sorry to hear you had a bad experience with the DCA baggage claim. The couple times I flew to DCA my bags arrived about 25min after arriving at the gate I did have one time where a bag strap caused a 30min delay which was because the other carousels were in use and they had some problems getting the strap out but other than that no issues for me at DCA.    If you would like to discuss your experience with Southwest I recommend you reach out to southwest on Twitter or you can reach out to customer relations at 855-234-4654 and they would gladly look in to this for you.   with the bag arriving before you that is possible but unfortunately Southwest doesn't text customers with bag updates at this time (that I am aware of anyways) that would be a great suggestion for when you reach out to Southwest on Twitter or through customer relations though. I have heard of some baggage service office employees announcing for a passenger to report to the office because there bag arrived early or other times because a bag arrived damaged.    -Blake  ... View more

I think its a great idea to ditch the paper ticket jackets. I personally haven't used one in over a year.      ... View more

@Brandy4roussel    Sorry to hear your bags are lost I hope they are found and returned to you soon.    In addition to calling the number provided by @TheMiddleSeat you can visit the website on your delayed baggage report and send a message there on that portal and they can assist that way. I recommend you keep your receipts for clothes and Necessities you may purchase that way you can request reimbursement through the online portal and hopefully they will help you.    -Blake  ... View more

I'll be looking at tickets to Hawaii for my birthday in late October/ early November. It was so fun back in March I told myself to find a reason to go back soon 😂. ... View more

You could try to reach out to Southwest on a Twitter and maybe they could give you a time estimate for donation requests.   Also maybe @TiffanyV might be able to help?   -Blake  ... View more

@victoriad    Sorry to hear you lost out on your travel funds because that little portion from a previous flight made your reservation expire sooner than you thought. I had a similar situation several years a go and I learned the best thing to do is if I’m not sure if I’ll take the new flight I’m booking I’ll consider when does that old fund expire and how much time will I have to use it. If it’s less than a few months I may say it’s best to lose the small amount like $22 so my new reservation can have a full year for an expiration date.    For keeping track of travel funds I recommend you make a folder in your email just for travel funds where you put all vouchers or canceled reservation emails with the travel funds and expiration dates since there is not currently a feature to keep track of funds on your Southwest Rapid Rewards account page that should help and once you use the credit remove the email from the folder or delete it so you don’t play the did I use that credit game.    -Blake ... View more

@cfiatp    Please let us know how it is for those of us stuck at home or work.    Have fun tonight! Blake  ... View more

@AN90    You will only get the points for your ticket. If you bought all the tickets with a Southwest credit card you would get the points for the money spent but for the flight credit each person flying would get there own credit.    If the others have rapid rewards accounts be sure to attach there number do they can get the points.    Hope this helps Blake  ... View more

@Kellyyycassady    First off Congratulations on making it to the training phase for becoming a Flight Attendant!   While I'm not sure if your class will start at 4:19pm every day my guess is that you are the 419th PM class. I do think it would be an interesting start time though.    Good Luck with training! Blake  ... View more

@richsmith84    Interesting I just looked and yes I see the gift cards are no longer on the more rewards site. My first thought was maybe they sold out but I doubt they all sold out the same day. Maybe the company is having an issue with the gift cards and they took them down.    I recommend you reach out to the more rewards customer support and maybe they can give you an answer.    Just a side note you will get a better value using your points on Southwest flights instead of gift cards. If doing a gift card as a gift for someone you could always make a voucher for a flight (up to X points) since you can use points on anyone and you will get a better bang for your buck.   If you do call and get an answer feel free to update us here.    -Blake  ... View more

Each ticket will keep the expiration date given from original ticket purchase meaning the ticket you bought on May 10th would expire 1 year later which I’m guessing would be the 9th as that would be a full year the 10th would be a year and a day (I wonder if leap year has something to do with the date being the 9th not 10th)    Keep in mind when you book a new reservation with those travel funds the expiration date will be the date of the travel funds not 1 year from the new date you buy the ticket.    Also no no matter how many times you change your ticket the expiration date will remain the same and travel must be completed by that date.   hope this helps Blake  ... View more

@tkub64    were you able to figure out how to send a message through the website or were you able to reach out to customer relations so they can assist?    -Blake ... View more

  Here is how it shows up for me when i log in to the site.    I can type a message and attach files such as Receipts’s even though my case is closed.    -Blake  ... View more