Southwest Airlines Community

Glad to hear your problem was fixed    Blake ... View more

@sfarlow   I think you could get around that by purchasing a ticket for the last date on sale currently add EB then you can change your reservation come the 30th when the new schedule is out as EB transfers with changes as long as you don't cancel and I don't think they will say you need to pay us more for EB should you be on the route that is $25 but I could be wrong. I know that's what people did back when the fee went up from $10 and up from $12.50 and it never made me pay more back then.    Blake  ... View more

Sorry to hear about your bad experience.   As @Passenger1C suggested you can reach out to Southwest in a DM on Twitter for a faster response.   In addition to Twitter you can also click on the contact us link at the bottom of the Southwest homepage and send a message that way.    Hope this helps Blake  ... View more

Sorry your flights have been canceled multiple years in a row.    if you would like to discuss with Southwest directly you can reach out to customer relations by calling 855-234-4654 or you can message Southwest on twitter and they can look in to your flights to see what happened although I don't think they will be able to do much with flights 2 years a go maybe they can at least document your issue for training purposes    hope your next trip is smoother Blake  ... View more

Sorry your bags were lost and it made your vacation un-enjoyable    besides sending a letter or an email I would recommend reaching out to Southwest on Twitter or Facebook in a DM    you could also try to call customer relations if you haven't already at 855-234-4654    Hope your next travel experience is better than this one.  Blake  ... View more

I thought that was so cool that they did this for shark week. It definitely caught my eye and made it more exciting to track planes. They should do this again next year maybe instead of red do dark blue to change it up.   Blake  ... View more

So based on Hanifa's response it is telling me it is a seasonal change meaning it may come back at a later date so makes sense you won't be able to fly Southwest when they don't fly there but not to worry I imagine those flights will return and you can always come back when flights resume at a daily schedule so be sure to check back as schedules are released every 6-8 weeks and the flights you want may return.    hope this helps Blake  ... View more

Sorry you had a bad flight because of some screaming little ones. as I'm sure you know travel with kids can be tough.    if you would like to discuss this with Southwest directly feel free to reach out to customer relations by calling 855-234-4654 or you can send them a DM on twitter.   hope your next flight is more enjoyable Blake  ... View more

Just did a quick search and it looks like they are only going to have a flight from Orange County to Hartford on Saturday's beginning in January.    Hope this help Blake  ... View more

If you bought the wanna get away fare those funds are non refundable and non transferable but you can reuse the funds to buy a new ticket within a year of original purchase date and only the traveler on the original reservation can use those funds    if you bought the anytime or business select ticket you can get a refund as long as you have not made any changes to the flight. If you need to change its best to cancel get a refund and rebook if you booked one of these tickets.    you can change or cancel as many times as you would like though for free (fare difference may apply) until the expiration date    hope this helps Blake  ... View more

Sorry your having trouble with the change    usually when your trying to change be a flight and get an error it's usually a case of someone else got the cheap ticket before you so the price has gone up    I have also seen some times where it won't allow a change because of an issue with the fare class   i would recommend calling reservations at 800-435-9792 and they can see what the issue is    did you use travel funds to buy your ticket? If so and you tried to change the date the funds may be expired    hope this helps Blake  ... View more

@tewilli   I'm sorry you had a poor experience    as already mentioned by @dfwskier no airline that I know of would issue a hotel or food voucher because of a weather cancellation. I heard from friends who were in STL that night and the weather was rough enough to flood a baggage claim area. I personally would be glad I was not at that baggage claim when that occurred. Also Sorry the terminal was cold that is controlled by the airport not the airline.   However if you would like to discuss your experience with Southwest directly feel free to reach out to customer relations at 855-234-4654 and they can at least document your complaint to help in future weather related delays    hope your next flight is delay free  Blake  ... View more

@SHAWMIX7   Sorry your flight was delayed while on the plane I would recommend you reach out to customer relations at 855-234-4654 or you can message Southwest Airlines on twitter and they can assist you to see what happened and look in to any possible compensation or at a minimum apologize for the delay as they won't be able to do much if it was a weather issue.    hope this helps  Blake  ... View more

I would recommend calling customer relations as I suggested in your other post so they can look in to the matter    this is is a customer to customer forum so we won't be able to issue any compensation or a formal apology from Southwest but I'm sorry you had to deal with this problem.     hope this helps Blake  ... View more

@Hongyan2018   Sorry you had a bad experience    I would highly recommend you reach out to customer relations by calling 855-234-4654 or you can send Southwest a DM on twitter and they can look in to everything that occurred and see what can be done.   hope this helps Blake  ... View more

@dswinke   Were you able to get on another flight?    If they rebooked you for several days out I would call back in case an earlier flight opened up from someone else canceling    I would also recommend trying standby at the airport if you didn't make it yet as people miss connections all the time and you could possibly take that seat if there aren't a ton of people ahead of you on the list    hope you made it! Blake  ... View more

I personally have never seen a flight attendant hold rows for there stuff so not sure why they would have done that.    I have seen times where they hold a row or 2 for passengers coming from a late flight to allow a family to sit together. I have also seen many times where they say you can't sit in certain rows because of weight distribution in the aircraft for flights that aren't full but I assume your flight was probably full coming from Vegas.    if you would like to discuss with Southwest directly I would send them a message on Twitter or Facebook. you could also call customer relations at 855-234-4654 but wait times can be long at times    Hope the next time you fly you get the seat you want!  Blake  ... View more

I would definitely reach out to UPS about this it may require a few phone calls since you would have to talk to the more rewards people as well but I think UPS should be held liable for the driver signing    hope your able to get your gift card  Blake  ... View more

@ttbyrd3   First off thanks for jumping in to help another passenger in a time of need    I would definitely recommend calling customer relations at 855-234-4654 or reaching out on Twitter as @elijahbrantley suggested so they can look in to this more and I am sure they would love to hear your feedback.   Thanks for sharing! Blake  ... View more

So glad to hear that Ruth was very helpful and kept you updated through the event    feel free to send this great story to Southwest on twitter in a DM or on Facebook so they can pass on the thanks to Ruth and her managers to recognize her for going above and beyond!    thanks for sharing here in the community!  Blake  ... View more

@mallobkp   45min in LAS should be enough time if your first flight is on time. If your first flight is delayed say 25min or more talk to the gate agent at your departure airport or call reservations at 800-435-9792 and they could look at other options as that would only allow 20min or less to connect and the odds may be small that you could sit together since they could start boarding the connection flight 30min early. you could still make the connection but you would probably be in a middle seat and not together.    i would also recommend looking on the Southwest app or website before you depart for your first flight to check where they think you will arrive at and where your next plane will depart and of course check when you land as those gates change all the time so you can be prepared. Southwest uses the B and C gates at LAS so it may be possible that you have to change terminals not a big deal just a walk.    Also I would try to sit as close to the front as possible on first flight to help ease your mind of the 45min connection.    hope this helps Blake  ... View more

Sorry to hear your flights were canceled because of weather. It is important to know that weather is out of the airlines control so when weather hits there is not a whole lot they can do.    I would recommend you call customer relations at 855-234-4654 so they can look In to your reservation and check to see if a refund is possible or if it had been processed. You can also reach out to Southwest on twitter In a DM which could be faster than calling    Hope this helps Blake  ... View more

Sorry your bags were damaged and you didn't notice until after the 4 hour rule had passed    I believe that rule is in place to prevent the oh the airline broke my bag when really it could have happened after you got home (not saying you would do that but some would) i am sure if you could report a day or 2 later you would have people that would do that to try and get a free bag.    I would recommend contacting customer relations though so they can document the complaint by reaching out to Southwest in a DM on Twitter or by calling customer relations at 855-234-4654 they may not be able to replace the bags since time has passed but they can at least pass on the feedback for training Purposes   Hope this helps Blake  ... View more

By booking through Southwest you would NOT earn any hotel loyalty points nor would you get your status with the hotel chains because Southwest like Priceline is considered a third party. Now if you do make a green choice (declining housekeeping) or buy things at the hotel you can earn points for that. Some hotels will grant elite benefits when booking through a 3rd party but that is based on each hotels manager.    Now about the points plus hotels I'm sure they could change as partners change often but I'm not too sure as I book my hotels directly with the hotel chain as most offer a best rate guarantee so should Southwest's price be cheaper you can file a claim with the hotel and get more hotel chain points or a bigger discount (depending on chain)    hope this helps  Blake  ... View more