Southwest Airlines Community

Hello   from what I experienced before I turned 18 I didn't need any ID but I had a school ID just in case. when I went through security at that age all I had to do was tell the TSA agent my age or Date of birth depending on what they asked me and I was good to go they never stopped me like when I was 17 I was tall they didn't say are you sure your not 20 they were like great and on to the next person.   Hope this helps Blake  ... View more

Sorry you had trouble with your recent experience I would reach out to customer relations at 855-234-4654 and they can look in to the available options based on what occurred.   hope this helps Blake  ... View more

I know they have the more rewards site which you can use points to book international flights as well as hotels or a rental car is that what your talking about if so that does exist still and they actually made it possible for non card holders to use it as well    to find the more rewards site you click on rapid rewards on the top of the home page then click how to redeem there you will see the redeem for more rewards      Hope this helps Blake ... View more

Glad to hear that Darlene was able to help you get rebooked when weather was was not so nice and caused flight problems. Hopefully you were able to arrive the next day without any further weather issues.    feel free to send southwest a DM on Facebook or Twitter with your confirmation number  so they can pass on the thanks to Darlene and her managers.    Thanks for sharing!  Blake  ... View more

I think I may watch the commuter on my flight Friday night!    Which one would you watch?    Blake ... View more

I have seen some times where if I cancel a flight I had booked it may still show up on my calendar and it may still notify me of that flight but I found out that's just thanks to Gmail in my case I learned to just go in and edit the calendar not sure why it would put a random flight in your calendar though.    Blake  ... View more

Southwest is not the only company that has this kind of problem    another one I found was Hotwire if I add the trip protection I can't use PayPal    i think it has to do with the company's system or PayPal says it only wants 1 item per transaction so it may consider EB check in as a separate thing just like you can't buy 6 round trip flights on one reservation.  ... View more

Sorry your mad because of gate changes    in the world of air travel today gates change all the time especially if there was weather in the area so they are trying to get a ton of flights out at once that's why they always advice you to check a tv monitor in the terminal for the most up to date gate and flight information.   if you would like to talk to southwest about your concerns you can DM southwest on Twitter as already suggested or you can call customer relations at 855-234-4654 but just beware you may have to wait on hold for an extended period of time    hope your next flight is gate change and stress free! Blake  ... View more

@GMarion   What non stop flight are you looking for? Schedule changes are tough calls but they have to do it at times to adjust from slow markets to growing markets. maybe the non stop you want will come back on a future schedule release as some routes have seasonal non stops.    Blake  ... View more

@Debbiedean Sorry your disappointed    i would recommend you reach out to southwest on Twitter in a DM or call customer relations at 855-234-4654 so they can look in to your flight and see what occurred and look at any possible compensation that could be offered.    hope your future travel goes smoothly! Blake   ... View more

Most hotel and airline programs I know work like this the guest that owns that loyalty account must be staying in the room to get the credit (points or miles or even elite status for those who have that) they do this because otherwise 1 family member would create an account and rack up the benefits. It's just like when you buy a flight only the person who flies gets the points even if you pay for someone else to fly.   So maybe back in the day it worked but may not work now. Of course they can always create a rapid rewards account and earn points then they could use the points on you directly from there account or you can transfer them to your account for a fee.    Hope this helps Blake ... View more

Sorry to hear your upset because the flight delay was not announced until 2min before boarding time    if you would like to discuss your experience with southwest you can reach out on Twitter or you could reach out to customer relations when travel is complete at 855-234-4654    hopefully they will have you on your way as soon as possible Blake  ... View more

@BillButtlicker   Sorry you're upset    if you would like to discuss your experience with southwest directly I would recommend reaching out on Twitter or you can call customer relations at 855-234-4654    being that this is a customer to customer forum southwest wont be able to assist with your complaints here so you would need to contact them for assistance.    hope this helps Blake  ... View more

I know to use mobile boarding you would need a rapid rewards account and you would need to be logged in to your own account to obtain it. Are you on the most up to date version of the southwest app? if not that may be the problem I would double check that you are on the newest version.    Blake  ... View more

My sister and her friends were traveling to TPA from DAL 2 weeks a go right after this new enhancement and my sisters friend didn't have the app on her phone because it wasn't compatible so they asked me how do I handle this I told them they could do exactly as you said or they could log in on the app on my sister's phone take a screen shot and text it to the friend and it worked out just fine as well as another option for people who have a smart phone but don't have the app.   Blake  ... View more

@lawnguyen   Sorry to hear about your recent experience with using southwest hotels    as already said southwest uses booking.com for hotels and I'm guessing there was an issue notifying the hotel that you booked by booking.com southwest just sells them.    to echo what @dfwskier said I would call southwest customer relations so they can look in to the issue and also make sure you get the 10,000 points or however many you should have earned as I know it says you can earn up to 10,000 a night so just want to make sure it wasn't one of those places that only earns you a point per dollar but if you didn't get the points they would be the best department to talk to so they can investigate. They would also be the best people to pass on your complaint to booking.com for investigation as well to see what went wrong and to see what can be done to fix this issues and make sure it doesn't happen again.    Hope your future travel experiences go smoothly!   Blake  ... View more

@Shawn555   So my dad has a companion pass and when he changed it  to me it took about 6 days after we called to change the companion to get the new card.   i would recommend calling reservations as soon as travel with the first companion is complete (like that afternoon or night you arrive when travel is complete) that way it is processing as quick as possible. I do believe at that time you should be able to book a ticket with the new companion even though you don't have the card at that time. We were able to make a new reservation immediately once the new companion was assigned so unless something changed you should be able to without issue. If you get told no I would just call back or try online.    in the meantime I would book a points ticket if you have the points as @DancingDavidE suggested just to hold the seat until your able to book the new companion.    we personally have never been asked for the card since I have been the companion so you should be fine once you change the name.    Just remember you can only change the companion 3 times as some think they can change it unlimited times.    Hope this helps Blake  ... View more

You can only go standby on a flight that leaves before your flight. You can at least in my own experience standby on a flight that arrives later I did this once to avoid weather and I didn't want to worry about spending the night in an airport so I was like can I do standby on this flight that leaves earlier and has seats they said yes no problem.    The reason they won't let you standby for a later flight is there is no guarantee that a seat will be available when it comes time for that flight so you would wait to be told the flight is full and your stuck waiting on another flight. I have heard of some missing there flight and saying can you put me on this one but again there is no guarantee they will be able to put you on that flight.    Best advice would be to see if your original flight has a delay then you might be able to change for free without problem or see about changing to the other flight if the price is right (it could change from day to day so I would check maybe in the AM and PM)    hope this helps Blake  ... View more

I would try to call reservations at 800-435-9792 and see if they can fix it if not I would ask for help at the ticket counter when you arrive at the airport.   Hope your able to get it fixed without any issues! Blake  ... View more

@Beachflier1   First I would recommend arriving early be sure you don't have more than the allowed liquid in your carry on and security should be easy but by arriving early you help guarantee that you won't be rushing and freaking out. it's better to have to wait a little longer before the flight then risk missing it.    At some airports the pilot or FAs may be waiting to board the flight so if you see the crew maybe you could try to talk to them before boarding most are very nice and will chat with you. If there is no crew in your gate area maybe try to meet someone at the gate and you could try to be seat mates if your boarding passes are good (not late B or C group where you could be in middle seats)   bring a book or have some music to listen to just in case you don't find someone to talk with or if your shy to talk to the seat mate which I understand not everyone wants to talk nothing wrong with that but best to have something to keep your mind off of the flying and next thing you know you will be landing. Snacks (pretzels) should be served and drinks so be sure to grab one of those as well.    be sure if you didn't buy Early Bird check in that you check in at the 24 hour mark so you can get a good boarding position this should eliminate you getting a middle seat and help with ahh I will be more comfortable in the window or the aisle and you will have a better chance of the seat you want compared to if you wait until you arrive at the airport to check in.   feel free to write back after the trip to let us know how it went!   hope it goes smoothly! Blake  ... View more

That's so cool!   Blake  ... View more

So from my personal experience my cousins who were 5 and 10 at the time were flying solo and my grandparents and I (3 of us total) took them to the airport we were able to get gate passes for all of us with no questions asked and we were all over 18 at the time.    I imagine they would let you get 2 gate passes if they won't let you get 2 passes then I would find a place for the sister to sit like a food court or something outside of security because sitting in the car is no fun assuming the sister is of age to be alone.    Hope this helps  Blake  ... View more

The best advice I can give you would be to use the mobile southwest site. Sure it may be a pain to log in every time but works just fine for checking points, booking tickets, or checking In and you can screen shot the mobile boarding pass as well should you want to use mobile boarding.    If you don't don't like that option then unfortunately you would have to upgrade to a newer phone or get a cheap tablet as @rtbarron suggested.   hope this helps Blake  ... View more

@bullman63   I requested some on Facebook and they arrived about 20 days later I have heard some have had luck on Facebook like myself and others I have heard had luck by calling customer relations at 855-234-4654 so hopefully you can get some that way. Just know it could take a month to get them if they do say yes we will send you some.    hope this helps Blake  ... View more