Southwest Airlines Community

Got my 1st one of these new emails instead of the your trip is around the corner email and I must say I like the new email look and layout much better.  ... View more

I would call customer relations at 855-234-4654 and they should be able to help you or you could reach out to southwest on Twitter or Facebook private message. Another option that might work is calling reservations at 800-435-9792   Hope this helps Blake ... View more

They still need to check in - if you are attempting to save two seats it will be a lot more comfortable for you if they are in the B's or early C's instead of last to board.   You may be subject to some grumbling if you are holding a row for the last two people to board! ... View more

Unfortunately, the funds won't help you if you need to fly in October again, as they'll be expired before then. I'm not sure if Southwest made any accommodations for Hurricane Matthew, but your best bet is to contact Customer Relations at 1-855-234-4654 (not the main reservations number) and explain the situation. If they aren't able to give you any consideration due to the hurricane, they may still be able to reissue the funds as a voucher (minus a $100 per person fee). Good luck. ... View more

Looks like your plane was late coming from PHX and just got there so you should be boarding soon.    Sorry you are having such such a long delay today!   Happy Travels! Blake  ... View more

So I think you were apart of the NO show policy which does cancel the remaining segments on that confirmation number. My thought is because since a person misses the 1st flight they assume you won't take the return so they cancel it so they can sell the seat. (Just my thought)   i do think booking one ways is better for that reason for people who miss flights a lot and well that way points post and you don't have to wait for the reservation to be completed on the whole RT. The only time I book RT flights is when I have a promo code that would benefit me by booking a RT flight.    Since there is no RT ticket sale meaning you get a few dollars off by booking RT the only benifit I think is one less confirmation number to deal with.    Happy Travels Blake  ... View more

On "refundable tickets," be aware of a recent change that can effectively make refundable = non-refundable.   In an astonishing policy change, if you make any changes to a "refundable" ticket itinerary, you'll lose the ability to cancel for refund at any later point. Any itinerary change will force that ticket to become non-refundable, generating only travel funds upon cancellation, with the same restrictions and expiration as a WGA fare.   Going forward, never change any itinerary that includes a "refundable" fare -- always cancel that itinerary and request a refund, then rebook the new itinerary. Yes, this means that your money will be tied up by Southwest until the refund is issued (sometimes many weeks later) but that's the only way to ensure you won't lose refundability.   This is a hugely negative change, stealthly made without much notice, and will likely trap many unsuspecting customers. 😞   ... View more

So I have done the same kind of thing before where I book 2 separate one ways but in my experience they told me I would have to claim by baggage and re check it because the agent in the original departure airport does not see my other flights only the flights on the reservation to/from that airport.    For example i did AUS to HOU. Then HOU to MCO. The agent said all they see is the flight to HOU. So I had to re check in when I got to Houston   also it's important to note when making a point to point reservation you *may* not be covered if your 1st flight is delayed to missing your next flight because it is booked seperatly. And to them you would be a no show on the 2nd flight.    If you booked your 2 flights on the same confirmation number then they should be able to check it to the final destination and you would not be a no show should a big delay occur    If you have any questions let me know and also if they check your bag all the way let me know also because then maybe I just had an agent that wouldn't do it    hope this helps Blake ... View more

Hi    In my 18 years with Rapid Rewards the prices are like the stock market and the go up and down and then back up again. You never know what the lowest price is going to be.  I have changed some tickets as much as 5 times.....I have noticed that when the flights first come out that they are higher in price than if you waited.  I have even seen the price go down after a sale ends.......   Good Luck!!! ... View more

App is working for me now!  ... View more

Hi @Bradangie95,   If you need some assistance planning this particular trip, I encourage you to call our Customer Support and Service line at 1-800-I-FLY-SWA. One of our Representatives will be glad to help you create an optimal booking. We want you to enjoy your travels, and we're here to help.    ... View more

Thanks Blake. I did a little side by side comparison when I realized I could filter my activity listing by type of points. When only viewing Tier qualifying points, I saw that a number of flights had only half the points from the full list. Then I realized they were double points promotions, and sure enough, the fine print says the bonus points don't count towards A-list. Mystery solved! ... View more

NYE in NYC sounds incredible - if you go, you've got to take some good pictures and share them with us! Congratulations on earning A-List @bec102896! ... View more

Good new southwest got the paperwork they needed to resume service from LAX to Mexico so service should resume today or very soon.  http://www.dailyherald.com/article/20161210/news/312109866/   thanks for sticking with Southwest!   happy Travels  Blake  ... View more

Hi @BarbM!   Great question! I've seen them at Tom Thumb (grocery story in Texas) and at Safeway. Any one else have suggestions for where to find them?   ... View more

Good story.  My youngest (4) is also obsessed.  He has travelled on about 5 trips, all via Southwest.  This year, he finally flew on the new Heart livery.  There we were in PHX Sky Harbor and he is jumping up and down at 9:30 PM telling everyone the plane has "letters on the side."  ... View more

At this time I am not aware of any way to link your account with your family's accounts I wish they had a feature like that but maybe in the future they will have that option. I also wish they had a wallet for compensation for example if you got 2 $100 vouchers I wish we could just see them in our account like delta has it set up but I know that an agent I talked to at corporate said they are working on adding a travel wallet at some point in time (no time frame currently).   i would suggest you could copy and paste your kids Rapid rewards number as that is easiest at this point.   Happy Travels Blake  ... View more