Southwest Airlines Community

So glad to hear you had a great experience on Southwest Airlines even with a unfortunate flight delay and I am glad that the agents at the airport were able to get you a hotel.   feel free to write an email by clicking on the contact us link on the bottom of the southwest homepage to share your positive experience with southwest corporate directly so they can pass on your kudos to those employees. you could also write a post on the southwest Facebook or Twitter pages so all the other southwest fans can see that you had a great experience!   thanks for sharing your positive experience here in the community! Blake  ... View more

Hello   sorry to hear about your recent experience   If you would like to discuss with southwest I would call customer relations at 855-234-4654 or you can email them online by clicking on the contact us link on the bottom of the home page.   hope this info helps  Blake  ... View more

I've received 4,500 bonus miles so far but they do not show up in my Rapid Rewards account.  Do I need to do something to make that happen? ... View more

Hi @Odell82,   Congratulations, and welcome to the Southwest Family! We are excited for you to start the flight of your life with us!   ... View more

Thank you very much! ... View more

@StAugustine   No I do not work for Southwest Airlines just a southwest fan who is here to help people when I can.   Blake  ... View more

@el_loco_grande,   We feel for you! Currently, we don't have a way to formally submit a request to bring a flight route back, but voicing your preferences here and to Customer Relations does help. I can't guarantee your early morning AUS/MDW flight will return to the schedule, but I can certainly share the feedback with our partners over in Network Planning. They are tasked with creating schedules that serve the greatest number of Customers with a limited number of aircraft - a challenging task to be sure.    Still, I hate to think of you crammed into a crummy seat on a non-SWA flight, and we certainly don't want to see a loyal ALP/CP Customer leave. I hope we're able to provide a flight that accommodates your schedule better soon!    ... View more

Hello   Sorry to hear you left your phone on the plane I know I would be upset if I did that myself.   I would try calling the lost and found at the airports and maybe they can help otherwise if you didn't fill out a lost item report with southwest I would do that and hopefully they find your phone. I know planes go though a deeper cleaning overnight so my guess is it might have been found over night and it would go through processing to get to the lost and found office so if you call the airports and they say they don't have it don't lose hope as it may Ben in transit to the lost and found and they may contact you in a week or 2    hope you get your phone back Blake  ... View more

I agree.  Never got the 2 knives back 😞 ... View more

My thinking on why they don't release the schedule so far out has to do with the amount of changes they may have to make for example delta and the others have the schedule out a year in advance but I have noticed they have a lot of schedule changes so you book a 1pm flight it may end up being noon or 2pm which I think the airports and the FAA have to do with those changes but I am not sure but I would be interested to know why only 6 months out  ... View more

@bec102896 wrote: If you found one or more of these answers helpful would you mind marking the answer(s) that helped you a solution to help others who may have the same question    thanks Blake  I had received the offer as well (and signed up although time may be scarce) - you can verify that this is a legitimate site by going to the "ways to earn points" section on Southwest.com and taking surveys will be listed there as well for those that didn't get the targeted email. ... View more

@chickencatsu wrote: I have a severe anxiety disorder and panic disorder. Flying and boarding with the rush of the huge crowd is hard for me. Does this qualify for pre-boarding to avoid that? Is there any way I could get a preboard pass that is multi-use or do you have to get one every time?   Thanks If you are flying solo, one of these times take the opposite approach - wait and board last. No rush, there will only be a few seats left to choose from. Don't do this if you have a carryon that you can't gate check though. ... View more

@gregdominguez   I am not aware of any get notified of new job postings by email but I would suggest checking every few days to see if a new job posting exists    for your own security I would recommend editing your post to remove your email address.   thanks  Blake  ... View more

Hello    I would recommend checking out the southwest career website at the following link https://www.southwest.com/html/about-southwest/careers/index.html   There you can check out all the different job postings currently available as well as see requirements for those jobs such as age or experience   i do know that they just recently had flight attendant positions close but keep watching as you never know when they will have another flight attendant opening.    hope this helps Blake  ... View more

Hello   sorry to hear of your recent experience I would recommend calling customer relations at 855-234-4654 to discuss your experience or you can email them from the contact us link on the bottom of the southwest homepage but they won't be able to help with any potential compensation though this platform.    hope this helps Blake  ... View more

The percentages are not that different for all of the airlines in the article, and each would have some mixture of weather and mechanical delays.    Southwest's network of flying through many destinations allows them not to take a big weather hit or be as suceptible to a problem at one airport, but when big weather events hit Southwest does have a more extensive list of destinations to recover.   We'd have to get some data that showed which percentages were mechanical vs weather to get a better idea - right now a favorable weather service area could have a better on-time percentage, or flying from less  congested airports, etc.   Southwest probably had great on-time percentages flying in the literal southwest US and I'm sure it has eroded a bit through expansion to AirTran territory with East Coast airports.   Anyway, the action item at the end of my ramble: you have a limited ability to search the particular flight you are interested in to see if there is something specific to that route that causes delays. However, the flight numbers are re-assigned regularly which wipes out the easy to search for history within Southwest's website. ... View more

Sorry for your delayed flights recently have you tried to reach out to customer relations to discuss? If not I would recalling them at 855-234-4654 or email them from the southwest website by clicking on the contact us link at the bottom of the homepage    hope your future flights go off without a delay  Blake  ... View more

You never know!!   Two Boeing 737-Max 7/8 on order   Four Boeing 737-Max 7/8 Planned  ... View more

Here is some information that may interest you https://tinyurl.com/y83cmk9d   Boeing 737-800 Heart One  N8642E Boeing 737-800 Heart Two N8645A ... View more

wanted to add a data point.  i had one extra seat booked this scenario on one leg and canceled the extra seat on the phone.  inventory immediately went back and i was able to immediately book a CP, so others in this situation, trying to cancel and rebook with CP on a sold out flight, I would say this is fairly safe, in my eperience, especially now that SW isnt overbooking flights since the United disaster.... ... View more

Thanks, Blake.  ... View more

So for @bec102896's example, if he got his card in the mail in seven days, the online processing was probably a few days ahead of that and may have been available on-line...but there will certainly be some amount of time in between when you request a change and when you can book...just beware, in the example it would be enough time as long as seats were still available on your flight. ... View more

Sorry to hear about your troubles with the app have you tried to delete and reinstall the app? If not I would try that and see if it fixes the issue.    Hope this helps Blake  ... View more

Sorry to hear you didn't have a comfortable flight if you would like to discuss with someone from southwest you can call customer relations Monday through Friday at 855-234-4654 or send an email from the contact us link on the southwest website.   hope your next flight is more comfortable  Blake ... View more

Did you mean to say "by credit card?"   I believe if you're a RR member it's easier, but hopefully your experience indicates that the policy (enacted as part of the booking systems changeover last year) isn't being strictly applied just yet.   (FYI: You have to have the confirmation number to look up travel funds on the website -- we were discussing how to find them when you don't have that.). 😉 ... View more

Thank you everyone for the information! My voucher was approved and the man helping me let me know that vouchers have been sending out quickly. He said to expect it in 7-10 days. Hopefully that doesn't have too much effect on prices. Again, thank you for everyone's input! ... View more

@cschullerwrote: I am working towards a companion pass and should have it the beginning of April.  Four of us plan on booking a trip and I'd like to start securing the booking.  I have enough points now to book all 4 of us, but wondering if it's better to just book 3 for now and hope that the extra spot is available when we get ht CP or do I book 4 and cancel one and apply the companion pass when that time comes?  Just wondered what would be the better way of doing it?   The backup plan for hoping one is available is that you'd have to fly the person separately on another flight, or all re-book - bad option!   Especially since a points booking has the points returned to your account when you cancel, so there's not much downside to holding a spot with today's prices with points.   Also, I've read that it's better to book one way tickets in the event we want to change a time/date.  Any advise as to that?   There's no financial penalty to book one-ways, along with many upsides. The downside may be to keep track of multiple confirmation numbers, but otherwise there are a lot of flexibilities, especially if you cancel or change your flights very often. ... View more