Southwest Airlines Community

Hey there,   Yikes! I'm so sorry to hear of this incident. Unfortunately, because this is a volunteered based community, I can't do much, but I went ahead and escalated this to the team that monitors the Community to see if there's anyway this can be reviewed! Wings crossed, my fellow passenger.   Please feel free to post here with any questions or updates if we (volunteers) can help! ... View more

It defintely becomes serious for some, especially for families who board in C Group. A helpful tip is, if you're travelling with young children, you can board after Group A, regardless of what it says on your boarding pass. Simply give the gate agent a heads up, and they'll make sure you guys get on the plane before the crazy seat rush! ... View more

Sounds like the wrong RR/email may have been used. Was this ticket bought via a public computer? Or, would another family member have access to a private one? As @dfwskier mentioned, giving the airline a call should help as they might be able to search your card info along with your name to locate the reservation.   Hope this helps! ... View more

Hey there,   Great idea, and thanks for posting it here!   In order to ensure the airline hears and reviews your feedback and request, be sure to also email/share/report it via: https://www.southwest.com/html/customer-service/index.html.   Hope this helps! ... View more

Hey Dennis,   Thanks for posting here!   While this currently isn't an option, I'd recommend you share your feedback with the airline via: https://www.southwest.com/html/customer-service/. Until this (hopefully!) becomes a feature, you'll need to book separate tickets online or you can contact the Customer Support and Services Department and speak with a Representative who can help you book it over the phone. The number is 1-800-I-FLY-SWA.    Hope this helps! ... View more

Love the way you spelled that out, @elijahbrantley! ... View more

Smart! Wings crossed that the kids get out of bed in a timely manner, and that you make the flight. Be sure to let the flight attendant know its your first time with SWA — while everyone sees the SWA love, they'll want to point it out to you as well!   One last airport point: Because you're flying with family, you can board with Family Boarding which is after Group A. By boarding with this group, you can ensure you all get seats together! Hence, no need to worry about checking in 24 hours prior to snag a good boarding position. Instead, just check in prior to the flight, and you'll be all set (https://www.southwest.com/html/travel-experience/boarding-the-plane.html), since y'all can always board after those in A.   Have a safe flight, and enjoy! ... View more

Hey there,   Thanks for reaching out to the Community!    First off, take a deep breath! Regardless of the purpose of the flight/trip, flying with SWA is easy, and actually fun too (see: Flight Attendant raps on board: https://www.youtube.com/watch?v=G9lZV_828OA).   In regards to your questions, I'd note that 4:30 might be a drop close for both baggage and security. Could you aim for 4:00? I can't tell if this is a morning or evening flight, however, getting to the airport 2 hours before is always adviseable as ticket counters can run slow, especially during holiday season. This is also often true for the shuttle from the lot -- the shuttle might hit a delay or some traffic too. This being said, if you aim for 4 or 4:15, but hit a snag here and there, it'll then be 4:30, and simply let the gate agent know of the issue, and they'll do what they can to speed you along.   Wings crossed that the airport moves along, that security isn't at a snails pace, and that all else goes well. Have a safe flight, enjoy, and please feel free to reach out if we can help with any other questions! ... View more

Last night (August 22) was super rough weather too. Hope everyone flew relatively on time! ... View more

Hey there,   Thanks for posting here!   Have you tried uninstalling and then reinstalling the app? Does this prompt the Touch ID confirmation button again? If not, do you see the option in your iOS settings under the SWA app?   Keep me posted. Happy to help! ... View more

Hey there,   Thanks for posting here. Because this is a non-employee based community, your comment may go unnoticed. While I'd be happy to escalate it to some employees who are part of this community, your best bet is to reach out via social media (@SouthwestAir) or giving the airline a call.    Hope you guys enjoy the tour! Headquarters is a super cool place to go and visit. ... View more

Loved this sale! Such great deals. Did you book anything? ... View more

Hey there,   Thanks for reaching out to the Community!   Mind if I ask if the tickets were booked separately? If they were booked together, then they should all be in order (A58, A59, A60, B1). If not, then my best advice would be to ask the gate agent if they can allow the 4year old to board with everyone else. It's possible they won't allow, and they'll ask that someone hangs back to board with the B ticket. Additionally, once you're on the plane, you can always ask the Flight Attendant for assistance with being seated together.   With regards to the stroller, simply ask the gate agent for assistance with ticketing/tagging the stroller (you can always point out the child!). It shouldn't make a difference who brings it down the jetway to be checked.   I hope this helps! Please feel free to reach out for any further assistance. Safe travels! ... View more

Hey there,   Mind if I hop in? Families sitting together is important for everyone, and I truly apologize for the inconvenience and frustration.   This sounds like the type of feedback that the airline would love to hear from you directly, and you can reach out via: https://www.southwest.com/contact-us/contact-us.html.   Safe travels! ... View more

I'll note that sometimes it can be 6-8 weeks after the rental is complete, and all fees (tolls) are paid. Unknown why it takes this long, though.   Hope you see your RR points soon! ... View more

Most of my flights have,  but I do understand the struggle when they don't. If you tweet the airline, they can normally help too!   Hope you can connect next time around, ... View more

Mind if I hop in?   Could you clarify what iOS you're running, and if the app is fully up-to-date? Maybe try uninstalling and then reinstalling as this resets any iOS prompts (notification settings).   Keep us posted, ... View more

I was once the dude in the middle seat, so instead of putting up with them playing a game and sharing photos, I opened a multiplayer Jeoprady app and we all played together! Super cool. ... View more

Hey there,   Just stumbled onto this and would love to help, but unfortunately, as a volunteer I'm not verse in this field.    Thinking aloud: Do you have a POC at SWA? Your friend and his recruiter might not have the most recent information on your application.   Hope it all works out, ... View more

I'd also suggest checking with your bank and maybe Visa to ensure you don't need to remove her first? Let us know here how it goes!     ... View more

Congrats and Good luck! Be sure to top it off at TOPS! ... View more

Just to add in, when you do get in touch, be sure to request the feature to add vouchers via the mobile app/site. You can also mention it here: https://www.southwest.com/contact-us/contact-us.html.   Also, if you opt not to use the voucher this time around, just remember they expire one year since issued. That means, if you cancelled a flight on January 3, 2018, and now have $100 credit, you'll have one year to use it. After that year, these funds cannot be recovered.   Have a safe flight! ... View more

Hey there,   Becase you're running Android on a Fire, the Southwest app may not appear due to size limitations, or if the developer team has turned down support for such a device/size.   Hope this helps! ... View more

Super creative and helpful idea - love it!  ... View more

SWA can also assist with changing the Companion over Twitter. However, as everyone else has warned, you can only change Companions three times. In my opinion if it's more than the price of the ticket to do this and you won't do another switch, go for it!    Safe travels! ... View more

Hey there,   Thanks for posting this here. Could you clarify what iOS you're running, and what the version of the app you're on? I'm not seeing this error on my end, and I just for my boarding pass. ... View more

On a personal level, I can relate as SWA recently cut back on the EWR - FLL flight. Since then, I've been taking a flight with a stopover - but it's only a 40 min stop and we stay on the place. This is the perfect amount of time to grab a drink from the flight attendant, and hit the restroom too.   Safe travels, ... View more

Be sure to share this directly with the airline, either via Twitter or customer service: https://www.southwest.com/contact-us/contact-us.html. The team is always looking to improve the service and experience for everyone, and sharing your feedback can make all the difference! ... View more