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07-08-2019
09:17 PM
2 Loves
@MsAmanda posting as an FYI that we won't be able to see the images in your post until they are approved by a moderator so you probably won't see any comments until they get the thumbs up. You'll be able to see when logged in to your account but the rest of us are temporarily seeing blank squares.
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07-08-2019
09:12 PM
1 Love
@wasacustomer wrote: I was just curious about the policies when I called customer relations Hi there, I'm another Southwest customer and in no way a legal expert, but here are the linked references I see with regard to Southwest policy and/or FAA guidance: Southwest "Boarding the Plane" page. Click to open the section titled "Do passengers with disabilities get to preboard?" The Southwest Contract of Carriage in .pdf format FAA page "Additional Guidance: Preboarding of Air Travelers With Disabilities" and the linked .pdf document "ADDITIONAL GUIDANCE ON THE APPLICATION OF PREBOARDING REQUIREMENTS FOR AIR TRAVELERS WITH DISABILITIES" Here is text of the first paragraph of the Southwest "Do passengers with disabilities get to preboard?" section: "Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. If a Customer with a disability simply needs a little extra time to board, we will permit the Customer to board before Family Boarding, between the “A” and “B” groups. Those Customers who need extra time to board will receive a new boarding pass with an extra time designation. The designation serves as notification to our Operations (boarding) Agent that the Customer should be permitted to board before Family Boarding."
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07-08-2019
07:52 PM
07-08-2019
07:52 PM
@Nigeld1963 wrote: there is no way to contact you via email I'm also a Southwest customer there are several options to get in touch with the Southwest team: Chat within the Southwest app Twitter (@Southwestair) Customer Relations is available by phone, 1-855-234-4654 (see this page for the source) You can get in touch by email via the web form, click on the "Contact Us" link at the bottom of the page, then select "Send us a message"
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07-08-2019
05:15 PM
@leesha82 we are in DC and grateful for everything we are able to do here, congratulations on your orders Most of us on the discussion forums are Southwest customers and we are best able to respond to customer related questions about flights, operations, ticketing, etc. I have to imagine that your husband may have better luck finding an elegant solution by working with the internal Southwest team.
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07-08-2019
05:06 PM
3 Loves
That is a lot to take in, my only hope is that treatment for your wife goes well. Southwest partners with hospitals and organizations nationwide, this is the link with additional information. In page includes the following , "...patients and/or caregivers seeking assistance need to contact the program partners directly, using the links or contact information listed below, as each partner has its own guidelines for administration of these tickets." As this is a public forum you may also want to edit your post to remove your personal information (click the gear icon at the top right section of your post).
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07-08-2019
04:56 PM
2 Loves
Booking one way flights is actually my preferred approach, there is no cost difference to book the one way flights versus as a round trip. Book away using those points!
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Hmmm, have you sent a note to the Southwest team? Most of us here are other customers like you and I don't recall seeing others reporting this specific issue on the discussion forums. Though if others do have the same issue hopefully they'll reply to this thread! Assuming you're on wifi (given what you described) you could use the chat function to notify Southwest. Or you can click the "Contact Us" link at the bottom of the discussion forum pages.
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@Rcheney3001, thank you for your service! I am a Navy veteran and the ops tempo was high when I was in (both pre- and post- 9/11) and from what I gather it's probably even higher now. So seriously, thank you. With regard to your post I'm curious what you would recommend given that Southwest has an open seating policy (the other airlines don't so it's easy for them to offer the gesture to military customers). My home airport is DCA and obviously the concentration of active duty military in the DC area and potentially flying out of DCA, IAD, and BWI is high so any recommedations would need to assume scenarios where there are a high number of military personnel boarding. Also curious if your experience was at a different airport than you've previously flown. I'm another customer like you but I am kind of obsessed with the Southwest business model.
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07-07-2019
12:44 PM
@Thebob you may want to get in touch directly with Southwest (click "Contact Us" at the bottom of the discussion forum pages) or drop the items off at your arrival destination. While there are quite a few customers like us on the discussion forums I'm guessing the person who lost the items may try to go through the Southwest lost & found process rather than coming here, assuming they were also a Southwest passenger and not an airport employee or a customer on another airline.
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07-05-2019
03:21 PM
07-05-2019
03:21 PM
@divaddesigns wrote: what happens when a piece is over sized and over weight From the Southwest Checked Baggage page, where additional detail is also available: "Only one $75.00 charge applies if the piece is both oversized and overweight, regardless of the weight as long as it does not exceed 100 lbs."
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07-05-2019
03:10 PM
@revdkenhoward you may want to take a look at this discussion thread with the latest response from @MarkHursh, Southwest Director of Digital Customer Platforms.
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07-05-2019
01:07 PM
Perfect. I also recommed reaching out to your LinkedIn connections for anyone with whom you've previously flown and may already be with Southwest. I haven't seen a ton of activity here from FO candidates so you may receive more responses on pilot specific, third party sites. Curious - military or civilian background?
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@KryptonicAbyss welcome to the world of aviation! The community of other customers like me should be able to help answer any questions about the in-flight experience and what to expect. A few quick thoughts with linked references, all assuming domestic travel: Per the Transportation Security Administration, "TSA does not require children under 18 to provide identification when traveling with a companion within the United States. Contact the airline for questions regarding specific ID requirements for travelers under 18." Note that Southwest does not have any additional requirements for identification for minors. Using the Southwest term for your situation as a "Young Traveler", your relatives should be able to bring you to the gate and meet you at the gate as "Non-Passenger Escorts". They aren't required to escort you to the gate but it's definitely an option for them. I've done this several times throughout the years with my children. "Parents/guardians wishing to escort a Young Traveler to/from the gate must obtain a Non-Passenger Escort (NPE) from the ticket counter in order to pass through the security checkpoint. Each airport may impose restrictions on NPEs being issued based on guidance from the local Transportation Security Administration directives." Feel free to ask away with addition questions
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07-05-2019
09:24 AM
@woltaj this is primarily a customer to customer forum (I'm another Southwest customer like you) so you may want to send this directly to the Southwest team: Submitting a Suggestion and/or Complaint One thought I had while reading your post is that Southwest is unique in offering open seating so my *personal opinion* is that boarding comparisons with other airlines are not always apples to apples.
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07-05-2019
07:59 AM
@Fmcallisterwhat specific job function or location are you targeting? Looking through the historical discussion forum topics I don't see too many references to job fairs. This discussion forum describes the two primary resources for Southwest careers: The Talent Community to apply or sign up for job alerts The Careers site to see job postings and descriptions Good luck!
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@Jean_Jasinski, my understanding, as another customer, is that the 150 flights are being removed now and that Southwest is trying to prevent as many last minute cancellations as possible. I don't know how they optimize the schedule to deal with a fluid environment but my guess is that they are doing everything possible to minimize impact across the route network so that as few customers as possible are impacted. I think it's a tough balance.
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07-02-2019
09:52 PM
1 Love
Hi Eric, I am another customer too but we all have access to the Contract of Carriage quoted by Lindsey: [*Edit to add the link for the Contract of Carriage, found on the T&C page originally referenced: https://www.southwest.com/assets/pdfs/corporate-commitments/contract-of-carriage.pdf] https://www.southwest.com/html/about-southwest/terms-and-conditions/index.html The wording looks similar to me but you can reference page 23 to be sure.
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07-02-2019
07:56 PM
@garagestudio you may also want to send the feedback directly to Southwest as the discussion forums are primarily customer to customer. The Submitting a Suggestion and/or Complaint page has couple of different options.
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07-02-2019
07:51 PM
07-02-2019
07:51 PM
I'd have to defer to someone else on that one. I'm a Southwest customer and fan but I've never applied to work for the company.
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07-02-2019
07:49 PM
3 Loves
It's possible but I personally wouldn't do it as there is a cost to transfer points. You can redeem your points for travel for anyone so there is nothing that prevents you from redeeming your points to book travel for your wife or that prevents her from using her points to book travel for you.
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The night is still young. Good luck!
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You need to complete your travel within one year of the original purchase date. Is it correct to state that you purchased your ticket using cash (not points and no other type of voucher or travel fund) on March 17, 2019?
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Oh that is sad! Couple things to double check as others here in the discussion forums have reported happy news after taking the following steps: 1. Complete the online form (click "Unchecked" > "File Report") 2. When completing the report be sure to include your laptop's serial number. That often seems like it does the trick with many users reporting they are contacting within about 10 days or so. You should evenutally be contacted with good news or bad news. As noted on the FAQ for the Report Lost Items page, "A thorough search will take place for approximately 30 days after we receive the lost item report. If we are unable to find your item, you will receive an email notification informing you that we have been unsuccessful in our efforts."
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@StaticLine life is crazy, thanks for posting the update and glad you had a good flight.
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@baltham I'm another Southwest customer so not able direclty help but hopefully the community here of other customers can help with some ideas. The Southwest Customer Relations Department is my understanding of where escalactions go but I don't see them specifically referenced in your note. Just in case you haven't talked with them they are available via Twitter (@Southwestair) and by phone at 1-855-234-4654. The Twitter team is pretty fast so if you are able to connect via direct message that may be the best starting point. Assuming you've already talked with Customer Relations then the next step I'd take if I were in your shoes is to put everything in writing, either by email or by snail mail. Both contact options are available using the "Contact Us" link at the bottom of the forum pages. I think you're requesting a refund of $200, but I'm not sure. State up front what you think is the best resolution. Putting everything in writing will give you a permanent record while also giving Southwest the opportunity to research and get back to you with a measured response. Hopefully this helps. I'm literally on the phone with another airline now (international travel) dealing with a flight cancellation and it's definitely frustrating.
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@StaticLine wrote: I know the reps are sometimes a convenient target for an irate passenger and I was polite as I recounted my frustration. So when he offered... @StaticLine thank you for being polite to the phone rep
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07-01-2019
02:56 PM
2 Loves
I would send Southwest an email message via the "Contact Us" link at the bottom of the discussion forum pages (click on the "Send us a message" link and it will load the form for you to complete. My understanding is that Southwest has someone whose job it is to coordinate with Chase. As another Southwest customer the only way I've seen to get in touch with that person is to complete the online message form.
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06-30-2019
03:12 PM
06-30-2019
03:12 PM
@chgoflyer wrote: If it's important to you to have a specific seat when you fly, your best bet is to fly a carrier who assigns seats. This was our situation for several years. Happy to be back.
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My thinking is similar to Blake's. If you have one minor you are usually allowed to proceed with an escort pass so if there is more than one child I don't see why you would not be allowed to have two escorts. Also to avoid confusion for others who reference the thread in the future an "unaccompanied minor" (a child age 5-11 travelling alone) is required to have an escort go through to the gate on both ends of travel and the escort needs to stay at the gate until the flight is in the air. A "young traveller" (a child age 12-17 travelling without an accompanying passenger age 18 or older) an escort pass for an adult is optional. Here is the source page. I hope they have a great and fun flight!!!
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