Southwest Airlines Community

I recommend getting in touch with Southwest by using the "chat" function within the app. Other options are Twitter, phone, and email, click the "Contact Us" button for all options. ... View more

@Bowfin wrote: While I do not have all of the parameters of the situation and agree that children and parents should sit together; I can offer some thoughts on how to prevent this from happening again. Ask for a fair and equal swap – people are inherently good and particularly on Southwest, most are traveling for business and wouldn't mind swapping seats. In an effort to accommodate a parent/child seating arrangement, I would do it. Don't expect an “A List” business traveler to swap a row 1-4 with you in row 26, but it is possible they would. I hope this helps. I think this part of the response is the best, and I hope that they tried this - usually if you can enlist the help of the flight attendant to find someone to move so that two seats can be found together it will work out.   I'm sorry to say it won't work 100%, but often the FA will offer a beverage to anyone that moves and I've chipped in one for people that did this as well when I was seated near them.   Make sure to check in exactly at T-24 hours as well, even coming at late B's you may not find seats together, but you can find lots of single empties so people are more likely to have a place to move to that is equivalent for themselves. Boarding at C-15+ it is harder for people already seated to move around.   Another tip would be if they had carry-on luggage to stow it as soon as possible then all of the seats could be theirs. Carrying that luggage around while people snap up the last few seats makes it difficult, walking all of the way to the back, then working your way to the front again.   With a little practice they will be better able to work the system on future flights.     ... View more

@Jubaram19    To see all available job openings at Southwest Airlines you can visit the careers site Here.   -Blake ... View more

@Jubaram19 wrote: Thank you just I wanna apply but I can’t found the correct place  This is the web address for the Southwest Careers site: https://careers.southwestair.com/   Scroll almost all of the way down to the bottom of the page and you'll see the list of Job Categories.  Find your fit then have at it! ... View more

There are Southwest employees on the forum but you will usually be referred to customer service for individual travel questions like yours.  You can call the 800 number though I agree with @DancingDavidE that the chat function is my go to resource.  I've only used it once but there was a chat queue of two people in front of me that moved very quickly versus a long estimated hold time on the phone.  When you use the chat function they will automatically have your information and should have the ability to implement solutions for you (they made flight changes for me).   To use chat open the Southwest app on your phone > tap the three horizontal lines on the top left corner > then scroll down to the "Contact Us" section > and click on "Chat".  The only thing I don't like about using the chat function is that it's a little inconvenient to type lots of detail using the phone -- I hope they one day add chat to the web site too.     ... View more

You are able to redeem Rapid Rewards points for anyone so you are able to use your points to purchase Southwest tickets for your wife.   Earning points is different.  When you fly each traveler earns points in their own Rapid Rewards account so both you and your wife should accrue points in your individual accounts.  With your personal credit card you earn points in your account.  If your wife signs up for a credit card in her name then the points earned will go to her account.  You can't have multiple personal credit cards with different people all accruing points to one Rapid Rewards account.   If you have a business then you can accrue points from both your personal card and your business card in your personal Rapid Rewards account. ... View more

I called the main baggage hotline and they offered to reimburse me on essentials if needed.   I also tweeted at them for some extra attention.   Good news is that our bags finally made it, after going through Florida. I was offered a $50 travel voucher for picking them up at the airport myself. Unfortunately, one of my suitcases was missing a wheel but I was offered an additional $75 travel voucher. I’m satisfied! ... View more

@lolaadara it looks like daily flights are on the schedule starting November 3rd, here is a link to what I see on the weekly flight schedule.  If you click on the "<" or ">" buttons you are able to toggle weeks.   You can also click on the low fare calendar to get a visual for the entire month.   Many routes are seasonal and my guess, as another customer, is that Southwest hasn't seen or forecast enough demand (or less demand than their other routes) to justify the daily flights until November.   Safe travels! ... View more