To answer your question, you could write to the CEO of the airline:
Robert Jordan, CEO
Southwest Airlines
P.O. Box 36647 Dallas, Tex as 75235
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02-09-2022
11:02 AM
02-09-2022
11:02 AM
@TheMiddleSeat wrote:
There's no magic way to get a cash refund for any amount currently held in a travel fund.
--TheMiddleSeat
And I'm not exactly trying to get a cash refund for the travel funds. All I was saying was that if for any reason I had to cancel the original ticket, I could get the cash that was paid for it back but I already knew I wasn't ever going to get the travel funds back in cash... just wanted to make that clear. It would probably prove useless in the end, but at least it'd be using the travel funds for something rather than nothing.
I have enough credits now to where I can actually switch that particular flight to Business Select and it won't cost me anything at all and I'd be using nearly all of my credits. For some reason, the system is not letting me do it. I get all of the way to the end and get a weird error message after I hit confirm. Any idea why that is? Am I only able to change fare types if I'm changing BOTH flights on a round trip ticket? That's the only thing I can think of.
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Yes you can buy the 2nd seat after you bought your original flight however I think you need to do this buy phone that way they can link the 2 reservations together as a COS. Also by calling they can match the price you paid for the 1st seat *you may need to remind the representative of that though when calling or they may try to charge you the current price which could be much higher. -Blake
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If you are pre-boarding, you are allowed to have one person pre-board with you. I saw this enforced a couple of weeks ago. Someone was pre-boarding in a wheelchair, and they had like 6 people who tried to pre-board with them. They got really upset when they were told no. "Never heard of such a thing", they said. However, last week, I saw an elderly lady pre-board with a child of maybe 3 or so on her lap with what I presume to be the child's mother, and the gate agent simply asked if was her grandson and smiled. It is a matter of just what is reasonable. If your concern is just getting three seats together, and you want to pre-board because the child is autistic, and you want to get settled in with her, just ask. That won't be a problem, and, again, gate agents will be reasonable if you are. Remember that the child will have to wear a mask on the plane. If they ask, make sure you say they can. Do not be ambiguous or say anything other than a firm yes.
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@grapefan wrote: To take this discussion one step further, suppose I buy a ticket for my son (using either my points or a credit card), and then he needs to cancel that flight. Does he get the travel funds or do I? Points and credit card are two very different things in this scenario. When you buy a ticket using points for yourself or anyone else, if cancelled the points just go right back into your Rapid Rewards account. (And points never expire.) If you buy a ticket for yourself or anyone else using a credit card, if cancelled the amount paid becomes Travel Funds usable only by the passenger named on the ticket. (Also note that Travel Funds expire one year from the date of purchase, and that all travel must be completed by then.)
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