Southwest Airlines Community

@bwallet wrote: I got four drink coupons in the mail today. First time in two years. Time to take up drinking, I guess.  Excellent :Mr. Burns voice: 😄   --Jessica ... View more

Are we really complaining about alcohol so soon after a 2-year-pandemic-loss of alcoholic beverage service?   --Jessica ... View more

@FlyWithLUV wrote: @jksobonya wrote: Easy answer. Islip is a tiny airport. Very tiny, in fact.    La Guardia, especially combined with JFK and maybe Newark (NJ), makes up some of the largest, busiest airports in the entire country.   There is no comparison. Apples and broccoli.   --Jessica Wanted to put it out there - do you think that Newark (EWR) is on Southwest's list of destinations in the future? Without it, they have no destinations serving New Jersey (other than LGA which can be a headache to get to from the Garden State). Southwest was in EWR but pulled operations there a few years ago - I believe 2019.    --Jessica ... View more

@LindaB wrote: SW is not the same airline it was before the COVID exposure restrictions destroyed the airline industry. The goal was to eliminate all the non-mainstream companies. SW is on a hit-list and they are self-destructing. I am facing similar issues. This is a sinking ship.   🤣   Well, to be fair, no airline is exactly the same as it was, but Southwest still remains at the top of the list in my book.   Your posts about your flight and being charged to change it doesn't make sense. If Southwest makes a schedule change (i.e. your 8AM flight now departs at 8:30AM), Southwest sends you an e-mail that your flight has changed and if you are not happy with the change you can change it at no cost, typically within 72 hours of receiving the e-mail, although it may be a little longer now. If you waited longer than that to change your flight, you are out of luck and have to pay the difference if the fare increased. And by the way, we are having a gas crisis at the moment ... fares are going to be higher to compensate. It is that way across the board - this is not a "Southwest" problem.    --Jessica ... View more

Yep, weather will do this.   I had a flight in 2019 from PHL to FLL with a layover (I think in Orlando, I forget now) and rain was delaying the incoming flight and I was going to miss the connection. This was one of the few times I had checked a bag. They ended up putting me on a different connection - going from PHL > Chicago 🤣 but when I had asked about my bag, they said they automatically retagged it, and they did. It made it to FLL without any problems. If there are less connecting flights to work with, there isn't much that they can do.   --Jessica ... View more

Easy answer. Islip is a tiny airport. Very tiny, in fact.    La Guardia, especially combined with JFK and maybe Newark (NJ), makes up some of the largest, busiest airports in the entire country.   There is no comparison. Apples and broccoli.   --Jessica ... View more

Canadians have been flying to/from the US since last year ...   --Jessica ... View more

@doates50 wrote: We spend thousands of dollars with your company and as a courtesy would like for our money to sometimes  refunded.   Most of us here spend thousands of dollars to fly each year, every year - cash/CC refunds are not a thing. Travel funds are. If you purchased a more expensive fare type (Anytime or Business Select), then you could request a refund.    --Jessica ... View more

I've never heard of a Southwest account being "locked" before. How does this happen? Do you mean you entered your password incorrectly one too many times and cannot log in? Can you not reset your password?   --Jessica ... View more

@jksobonya wrote: I haven't heard that the March 18 deadline is being extended again - so can we assume that masks on public transit are going to be dropped in about a week?   --Jessica I stand corrected - the public transit mask mandate has been extended another month. The new deadline is April 18.   I plead the fifth.   https://www.nbcnewyork.com/news/coronavirus/tsa-mask-mandate-set-to-end-next-week-but-will-it-be-extended-again/3592908/   --Jessica ... View more

@hvanmourik wrote: As Southwest is hyper-inflating ticket prices right now you would think they would allow for unused Travel Funds to be used by the customer to purchase tickets for anyone? Like family or friends? Well that is against their policy. Maybe you missed it, but gas prices are incredibly expensive everywhere right now - this is not unique to Southwest. *All* airlines have higher than usual ticket prices right now.    Travel funds can only be used by the named person on the funds. This has always been the case, and Southwest is not going to change this due to current events.    --Jessica ... View more

@RiaV615 wrote: If there are no more screens nor TVs on the plane, at least offer a means to charge our personal devices.  Southwest has many technological improvements on their roadmap, so  this may become a reality sooner rather than later!   --Jessica ... View more

A class action suit?! On Southwest Airlines when you should know that they have no first class and they have 3 tiers of ticket fares/boarding: Wanna Get Away, Anytime, and Business Select (the most expensive fare)?? 🤔   --Jessica ... View more

I haven't heard that the March 18 deadline is being extended again - so can we assume that masks on public transit are going to be dropped in about a week?   --Jessica ... View more

Pretty incredible that no more nonstop flights would make you want to stop flying Southwest altogether? Southwest got rid of nonstop flights from PHL > LAS in *2019*. I'm still here. Flight routes change all the time - especially as we claw out of a 2 year pandemic.    Plus ... have you seen the price of gas lately?    Plus ... Islip is a tiny airport. I flew there once. TUL is also tiny - I can't even remember the last time I had a nonstop from PHL > TUL. It's probably been a solid decade.    --Jessica ... View more

@TheMiddleSeat wrote: @jksobonya wrote: @DJ_Ran wrote: My wife always travels with me via the Southwest Companion pass.   Confused by this - doesn't it require more flights/points to get Companion Pass than it does A-List or A-List Preferred? How does your wife "always" travel with you on a CP yet you have never been A-List before?   --Jessica Credit card spend.  You can easily earn CP without ever boarding a plane.   --TheMiddleSeat Ah, that's not ever something I think about since I don't use a Southwest CC - I always think of the "100 flights" requirement and wonder how on earth people do it 😂   @DJ_Ran wrote: Jessica, I've been missing the boat the past couple years by using an old Southwst CC that didn't qualify for the A-list perk.  I recently upgraded to the Priority Card. I own a bar/restaurant and use the card for business purchases. I can easily rack up 30,000 points per month. Good deal!   --Jessica ... View more

Your first mistake was assuming that because the weather was clear in both Chicago and Cleveland, you were good to go. Where was your plane coming from, and what was the weather conditions like there? I use FlightAware.com to track flights and the web site not only tells you all about your own flight, it tells you were your plane is coming from and where it's going after you land. It's very useful, I suggest you use it in the future. It gives you peace of mind (or not lol) when you can tell exactly where your flight is and if it's on time or not, where it is in the country, etc.    Unfortunately, planning for "a full year" doesn't mean anything when you get to the day of your flight and there is really bad weather, a mechanical problem, an employee shortage, other flight delays which causes your flight crew to be delayed, or various other factors that could cause a flight to be delayed or cancelled.    We are still clawing our way out of a pandemic and flights overall are still not "normal" yet - flights have been delayed and cancelled en masse and at random for 2 full years now. Your cancelled flight is not an exception to what we have been dealing with since 2020.    To address just one of your many points --   We were not offered water, pretzels, a snack, absolutely anything. We were unable to return to the main airport to eat, relax or shop because passengers had already exited due to the gate staff informing us that our luggage was ready. There is no food or refreshment vendor at baggage claim at Midway Airport. Southwest staff did not even offer us a drink ticket, miles for future travel, just attitude and lack of care.   I'm not sure why you think Southwest is going to give you free food as you wait for your bags at baggage claim (although the 5 hour wait time is a bit ridiculous if true - and especially if your bags were there "the whole time" surely it would not have taken 5 hours to get them to a baggage claim carousal).   They are not entitled to give you any of what you claim (a drink ticket, really?).   However - if your flight was cancelled by Southwest and they did not put you on another flight (it's still unclear if you eventually took a flight or not) you should be refunded, and contacting Southwest and explaining the situation should rectify this.    --Jessica ... View more

@DJ_Ran wrote: My wife always travels with me via the Southwest Companion pass.   Confused by this - doesn't it require more flights/points to get Companion Pass than it does A-List or A-List Preferred? How does your wife "always" travel with you on a CP yet you have never been A-List before?   --Jessica ... View more

@Benhill384 wrote: My bag was lost (I understand people make mistakes, so do I) and I completely missed the birthday dinner I'd traveled all that way for.  I'm not understanding this part. You still made it to your destination, so how could you have missed the dinner? Did you arrive the day of the dinner and not have anything to change into? I could *maybe* understand that, but unless it was a super fancy place and you were wearing sweats, I don't think anyone would have cared what you were wearing. If you arrived the day before, that may have been enough time to buy a new top or pants to get through the day - but I can understand the cost.   As much as I love SWA, I still tend to carry-on my bags lately, especially since the pandemic hit. It's one less thing to worry about, and one less congested area to deal with (baggage claim).    --Jessica ... View more

@CupCrusher40 wrote: Weather is so so vital to this industry. Really try to fly extra in spring summer and fall. Snow ruins so much. So do rain and hurricanes / tornadoes!   --Jessica ... View more

I'm just dying to know what information you needed that you felt the need to actually pick up a phone and call Southwest.   Especially if you needed "flight information" - *surely* whatever information you were looking for could be found on Southwest.com or your airport's web site.    --Jessica ... View more

@TheMiddleSeat wrote: These posts always make me laugh.  Flying in a big metal tube, 35000 feet in the air at 400 miles an hour and we expect the wifi to work perfectly every time.  You're welcome to submit your comments directly to Southwest, use the contact us link at the bottom of the page and send a message.  You should be able to get a refund if you paid for the wifi service.   --TheMiddleSeat Right! And let's be honest - who "works" on an airplane anyway? Whatever you're doing can't wait 2-3 hours? I would never want that kind of life where I can't even go on an airplane without working.    --Jessica ... View more

I bet they or their flight was in a different time zone than they were used to and they tried checking in an hour before they were supposed to. It's happened to me before when I'm in another state!   --Jessica ... View more

I used to pay for Early Bird off and on but over the years I've decided to just save the money and take my chances with checking in 24 hours ahead. I've found that even if I am in a later boarding position (B or even C group) I can still get a window or aisle seat in almost every case.   Now that I'm A List this year though, I don't have to worry about it!   --Jessica ... View more

I thought the "companies with 100 or more must be vaccinated" mandate was struck down. Although, I suppose it's still up to the business whether or not to enforce it anyway.   https://www.jdsupra.com/legalnews/as-the-federal-vaccine-mandates-fall-3477625/   --Jessica ... View more

Does the flight still show as on time in your account? Were you able to check in for it?    --Jessica ... View more

What a strange post.   Southwest extended travel funds from customer cancelled flights from March 2020 - September 2020 to September 2022. That's more than two years. Plenty of us have flown numerous times throughout 2020-2021.    IMO, extending benefits even further (i.e. to 2023) is prolonging unnecessary and unfounded fears that we don't need to placate anymore.    It's been over 2 years of this. The pandemic is over. Get your shots and boosters and stay home if you're sick. Or don't. Life needs to go back to how it was before we all became scaredy hypochondriacs and I don't mind dying on this hill.   --Jessica ... View more

Feels like a bug and I would recommend trying again in a few hours or the next day. The change e-mail no longer says you have to make the change within 72 hours ... but you probably have to make it within 72 hours of receiving the e-mail.    You could always try contacting them via phone or social media (Twitter, Facebook private message) too and explain the situation that you can't modify your flight because it's showing no flights available when there are flights and see what they say.    --Jessica ... View more