05-19-2023
06:33 PM
05-19-2023
06:33 PM
Sounds very unusual for a RR account to be locked for 2 entire years with no resolution? I would contact Twitter via private message (Facebook / Twitter) and see what they have to say.
It’s also unclear why a “chargeback” would do anything to your RR account anyway. What happens when you try to log in to your account? Do you get an error message, and if so, what?
Are you sure this is not about a Southwest credit card being locked due to this payment issue? Still, even if something happened with a SW CC, that should still have no impact on your RR account on Southwest.com.
— Jessica
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@TheMiddleSeat wrote:
Don't make any changes, just log into your father's account and redeem points for flights as needed for whomever you want. Once the points are used up then you can let the account sit idle.
--TheMiddleSeat
This is the way.
— Jessica
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@dfwskier wrote:
The name Early Bird CHECK IN is misleading.
Yes. It should really be called Early Bird Boarding Position or something similar. You still need to check in to receive your already-assigned position.
--Jessica
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You should have used your LUV vouchers to book a flight, then cancel the flight. Then you would have had travel funds that never expired.
You don't need SWA Customer Service for that.
--Jessica
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04-17-2023
06:36 PM
04-17-2023
06:36 PM
Unfortunately, I just can't tell anymore whether stuff like this is a "scam" or not. 😕 With that said, there is a Facebook page for this non-profit based out of Venice, FL. What would donating RR points do? It would get them from FL to TX, maybe? I believe SWA flies to one or two Mexican destinations - Los Cabos and Puerto Vallarta.
--Jessica
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I've personally redeemed thousands of points filling out surveys. Most are anywhere from 25-150 points per survey. If you don't qualify for the survey, you get 3 points.
--Jessica
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04-13-2023
01:14 PM
04-13-2023
01:14 PM
A fraudulent charge?
What's more likely is that you booked a nonrefundable reservation. That's why you were charged and cannot be refunded, even when/if you cancelled.
--Jessica
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04-12-2023
09:34 AM
04-12-2023
09:34 AM
Unpopular opinion, but I book hotels often. Generally though I will book a flight first and the hotel second, I don't book them combined normally. I can count on one hand the number of times I've ever rented a car, but I have used Southwest at least once to book a car. No problems.
--Jessica
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If you saved the boarding pass to your iPhone wallet (if using an iPhone), once the boarding pass is used it shows in the "expired" section until you go to remove/delete it. I have expired boarding passes going back to at least 2021 ... lol
--Jessica
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03-30-2023
05:09 PM
03-30-2023
05:09 PM
@rich1954 wrote:
I never could understand why people use 3rd party sites instead of direct booking for hotels, flights, cruises and car rentals. Seems like it's just asking for a problem.
In many cases - true. It IS often easier to book direct at the end of the day so you don't have to deal with a 3rd party, but if you aren't loyal to a particular hotel chain or property, 3rd party can sometimes give better offers, and direct vs 3rd party isn't as big of a deal.
--Jessica
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03-28-2023
10:09 AM
03-28-2023
10:09 AM
@DancingDavidE wrote:
@rnmscnor wrote:
Hi,
On a flight and the FA informed me that they were not told that today was a free beverage day. In the past SWA always gave a free drink, when did this change?
Thank you
I think Halloween is still on the list, maybe July 4th.
Also when the flight is delayed significantly they don't advertise but the FA may not come back to collect all the coupons. No guarantee on that one.
I was going to say - I remember getting a free drink on Halloween 2022! It's still printed in the brochure as well.
--Jessica
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This seems strange, I use Southwest Hotels fairly often (twice in December alone) and have never not gotten the room type I selected.
But echoing what others said, Southwest Hotels is a partnership between Southwest and Booking.com. Despite many dragging this partnership through the mud, it's not as bad as they say once you understand the partnership. I'd argue the same with Southwest Vacations, which I have also used.
--Jessica
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03-15-2023
06:53 PM
03-15-2023
06:53 PM
If you have a different flight number connection, it isn't the same plane. If you have a one stop, no plane change, it's the same number for both segments and you don't need to deplane.
--Jessica
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03-15-2023
06:51 PM
03-15-2023
06:51 PM
Southwest has always had the "3 payment types" rule which means that you can use up to 3 forms of payment to pay for a transaction. This includes credit cards, gift cards, LUV vouchers, and flight credit. If you have 3 $100 gift cards and you are trying to pay for a $500 flight, you can only use 2 gift cards, and another form of payment to cover the remaining balance.
--Jessica
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Yeah, Southwest doesn't issue membership "cards" anymore. Way back in the day, I got a paper membership card in the mail when I first became a Southwest member, but who knows where that is now lol.
--Jessica
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03-08-2023
03:20 PM
03-08-2023
03:20 PM
@tea14 wrote:
Keep getting an error saying there's a problem with one of my forms of payment. I am using Flight Credits and Gift Cards. I called Soutwest and she told me I must use a credit card for the taxes and fees. And so I still keep getting the same error even when I remove the flight credits and use gift card and credit card. Has anyone seen this problem?
I'm not sure if that is correct, if you have enough travel credit to cover the flight and the taxes and fees, you shouldn't have to enter a credit card. That aside, make sure all your CC info is correct if you are using one, typically expiration dates are the trickiest due to month/year formats and sometimes they make you enter a 2 digit year, a 4 digit year, and the slash inbetween month and year.
--Jessica
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03-08-2023
03:15 PM
I don't have any experience booking group flights. If a reservation was made for a certain date for a certain number of people, do you pay the price that it was when you initially made the reservation? This is what it sounds like, and you can also pay over time, so I'm not sure why you are being quoted a fare almost double the price unless you were given a quote at one time but never actually confirmed it and paid it.
The flights "doubling in price" are not applicable to what you see on Southwest.com, as group travel fares are different.
This is from the group travel FAQ:
I saw a lower fare available on Southwest.com® versus what I was quoted through Group Travel Services. Why?
Southwest.com fares and Group fares differ in many ways, and each offers its own unique benefits. The best option for you is determined by your travel needs. Southwest.com fares usually have limited quantities available. Group fares work best for parties of 10 or more who may require flexibility with name changes and payments.
https://www.southwest.com/help/booking/group-travel
--Jessica
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Yes, under 3.4 oz: https://www.tsa.gov/travel/security-screening/whatcanibring/items/toothpaste
--Jessica
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In case anyone missed it, Southwest announced last year that WiFi is one of the many things being upgraded on planes. Another is charging ports built into the seats. Another is more overhead bin space.
https://community.southwest.com/t5/Blog/Transforming-the-Customer-Experience/ba-p/141946
It takes time to roll everything out, and newer aircraft will get the changes. I doubt older planes (like the 700s and maybe even 800s) will get upgraded WiFi but time will tell.
Fun fact: WiFi (the word) has no meaning at all 😄 Seriously, look it up!
--Jessica
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@20424909422 wrote:
It is reported Southwest Airlines is reducing pilot flight time requirements in half for new pilots in order to meet your invented equity requirements.
'We don't want the best, most qualified, most professional pilots ---- we want pilots that are right color & gender'
Where did this quote come from? I can say with nearly 100% certainty that it is false.
--Jessica
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02-13-2023
08:49 AM
02-13-2023
08:49 AM
@fejeldy wrote:
This is not so much a discussion as some advice.
Southwest Airlines ... please, quit apologizing. Please.
I was in San Diego over Christmas, trying to get to back Oklahoma City the day before your system crashed. And crash it did, in grand style, and it should not have. I get, we all get it, and we trust you are getting it fixed and that it should be better than ever, top of the line, and first class, no pun intended. If not, you know, fool me once and all of that, but I trust you are already doing what it takes.
In the mean time ... please quit apologizing. You already have, a few times that I have seen, to a few reporters, to Congress (please, as if those people's hands are clean of anything), and to us.
As I said, I was in San Diego that night, trying to leave the next day, and it was a bad bad evening. But if you fly you have to figure things similar to this are going to happen. My wife and I were up until 2:00 AM that following morning figuring out how we were going to get home, and we figured it out.
Yes, we had to drive from San Diego to Palm Springs, yes we had to spring for a hotel room for one night, yes we had to fly home on American one day late, and yes our little Chihuahua had not spend one extra night in the kennel. BTW, it's a little murky now but we tried American and Delta, tried them from San Diego, Los Angeles, and Phoenix and if memory serves, if they could, it was ~ $2,500 per seat and ten or eleven hour flights. Don't let their sanctimony that night fool anyone.
But we got home, no one died, the dog was good and life has gone on.
Southwest, to their credit, apologized. And before I knew it Southwest deposited 50,000 points in my account just to say they were in fact sorry. And soon thereafter Southwest had a website set up to collect information to reimburse me for my trouble. $2,150 was in my bank WAY sooner than I ever expected to pay for an extra day of a rental car, a hotel room in Palm Springs, two tickets on American to get me home, and wait for it, the extra $17.50 for the extra day my little dog had to spend in lockup!
For my money, you guys are still the best. Get your $@!& together and we'll move on. I like everything about you guys from the gate people to the people inside the cabins.
Quit apologizing, move on, and thanks for making me whole so quickly.
I'm heading back to San Diego in late March, booking the ride right now on Southwest, and can't wait!
In full-disclosure, I'm not a business class kinda of guy. My wife and I rarely pay extra to grab the first fifteen seats in line. We fly in the middle of the pack just like most others. And I'm not a Southwest Corporate shill. Just a guy who loves Southwest and they way they handle their business.
BTW, a personal note to the trolls who may reply to this, I won't reply nor get in a discussion with you. I have said my piece, I respect your right to what you have to say, but we don't need to wear each other out with back and forth 🙂
Very well said! Thanks for posting.
--Jessica
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02-06-2023
02:19 PM
02-06-2023
02:19 PM
Are you saying you were close to A-List Preferred, your flight was cancelled, and you're still expecting to be awarded A-List Preferred?
That's typically not how things work - you did not receive enough points in the calendar year to qualify. However - Southwest gave many folks an extension to January 31 to fly and earn additional points. Did you take advantage of that? It's now February, so ... I'm guessing not.
Still - others who were granted an extension to January 31 were also extended their status for the entire year. I don't know the qualifications, but it's possible you could qualify for that.
--Jessica
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01-19-2023
04:00 PM
01-19-2023
04:00 PM
@TheMiddleSeat wrote:
While we're on the topic, this is a good time to remind anyone reading that booking through Southwest Vacations is also discouraged.
--TheMiddleSeat
Sorry, I disagree wholeheartedly. Firstly, the poster is talking about Southwest Hotels, not Southwest Vacations. 2 different things. Secondly, we should not be putting down Southwest Vacations with each and every post on these forums. Like it or not, Southwest has a prominent partnership with Southwest Vacations, and we should support and promote them positively.
With that said --
I'm sorry you had a bad experience with Southwest Hotels (not Vacations). When you book with Southwest Hotels, it it typically very clear on their web site which rates are fully refundable and which rates are not. Some rate offers charge you immediately, and some charge after the completion of your stay. Often these rates very in price.
As a FYI, I book with Southwest Hotels quite often, and I used to book with Southwest Vacations as well, with no problems. I only stopped with SW Vacations since I like to book my hotels and flights separately now, preferably with the hotel directly.
--Jessica
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@jazzpilot56 wrote:
Can't agree more. What a horrible abuse of the justice system. Just look at the Equifax class action lawsuit - people are getting like $6.00 for having there personal information completely compromised - now that's something egregious; but who's getting the money? Lawyers, like $7MM worth. What a joke.
Travel is an elective activity, no one is telling you that you have to travel and if you do which mode of transportation is appropriate. You can drive most places (obviously not Hawaii), take a train, boat, horseback, walk, etc. Obviously all of these modes have risks and benefits. You don't have to choose Southwest, there are other majors or you could go NetJets. No one's telling you that you must use Southwest. People choose it because it's inexpensive (most times, though not all), convenient, safe (they have an excellent safety record), and typically free from hassles. Are they perfect? No, no airline is.
However, Southwest is already doing the right thing, as they always do. They're reimbursing for cancelled travel, not charging extra for rescheduled flights (even though the new flights may be more expensive), as well as other expenses that they're not even obligated to pay for. They even just credited me $50 for Early Bird fees I lost because of my own fault! And they've extended the A-List / CP renewal until 1/31/23. Flights in January will count both to renewing status for 2023 and will count towards points for 2024 renewal. They even just gave me 50,000 points, totally unexpectedly. And I have to believe they'll keep doing continuous improvement as they have always done, including placing more emphasis of older systems (just like all airlines have done).
I hope these class-action vulture lawyers spend millions of dollars and then get laughed out of court. They're the only ones that benefit if they prevail. The other supposedly injured parties, will get pittens if anything. But sadly, it will cost Southwest millions to defend if it moves forward, money that could be better spent on the improvements already mentioned.
BTW, was I impacted? Absolutely. Our dream vacation we'd been planning to Marco Island for a year was cancelled, and I had to unwind all the reservations (hotel, restaurants, everglades tours, shelling, sunset cruise, etc.). But it wasn't the end of the world, slightly disappointing, but we stayed home and planned many other fun things. And we've rebooked the MI trip for later this year, it's all good!
I love Southwest because they provide an excellent service, they are reliable most of the time - of the hundreds and hundreds of flights I've taken over the years, mostly all on time, I've only been cancelled twice. Most importantly, they're one of if not the safest airlines for the routes I travel. That's an excellent record.
Sorry to see this happening. Just like Equifax, what a complete, utter, total waste.
This whole post is a breath of fresh air! Thanks for posting your thoughts.
--Jessica
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@TheConnection wrote:
I had a 12/28 Business Select flight cancelled. No way to rebook for any other flight. I sent a message. This appeared yesterday. That one flight would have renewed my Preferred status. I do have flights (Business Select) booked for first week of January. It says my status is extended through 1/31/23 now but I don’t know if that means the earning period is or the status. Also. If the earning proof is… I better be getting credit toward both 2022 AND 2023 status for January flights… otherwise they just shorted 2023 earning periods by a month! You’d think they would issue a formal statement.
Here is the latest:
Southwest will:
Extend the elite-qualifying period for 2022 status to include January 2023. In other words, if you have been earning toward A-list or A-list preferred but you ended up a segment or two short because of last week’s cancellations, you’re in luck — January 2023 travel will count along with your 2022 activity. Note that January will also count toward earning status in 2023 (for 2024).
Extend Companion Passes that are set to expire on 12/31/22 to now expire on 1/31/23. While it’s just one extra month, it means that those who missed out on a last chance to use their expiring Companion Pass will now get an extended last dance with it. Note that I don’t think this is reflecting yet in accounts, but I expect it will by 1/1.
https://frequentmiler.com/southwest-extends-companion-pass-and-qualifying-period-by-a-month/
--Jessica
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01-03-2023
07:49 AM
01-03-2023
07:49 AM
Someone else reported the same thing happened to them not long ago - did you look at the flight prices independently of this offer to confirm the price difference between tiers were the same as what the pop-up shows? I think that the popup is not showing the correct pricing for Business Select - and also, flight prices change literally all the time.
--Jessica
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01-03-2023
07:40 AM
01-03-2023
07:40 AM
Pro Tip for the future if you are worried about lost luggage is to have an Apple AirTag in your luggage so you can track your luggage wherabouts yourself. I just bought one, and everyone must have the same idea because they're sold out everywhere. Mine won't be delivered for over a week and I ordered from Apple.com.
--Jessica
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12-28-2022
03:52 PM
I’ve never heard of Southwest shipping luggage, is this something they are legitimately doing? Are you sure this was from Southwest? There are lots of scammers out there.
— Jessica
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@VeryUnsatisfied wrote:
I arrived into Chicago last night from Denver, and waited at baggage claim for 30 minutes before having to go ask where my bag was. The attendant looked it up and just shrugged, “oh, it’s still in Denver”.
Wait - how would they know that? Seems like an odd thing to say with certainty.
The solution for lost luggage and tracking it down has become easier with technology: buy an Apple AirTag and toss it in your luggage. You can track your bag practically in real time so you'll always know exactly where it is. There is an Android-equivalent called Tile Mate.
--Jessica
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@jbailey5280 wrote:
SWA is a publicly traded, multi billion dollar company. How could you have such a basic issue and literally zero response plan. Do they even read these forums?
1) Because for most, it works just fine.
2) Actually, Southwest does not. These forums are peer-to-peer, and while there are a few Southwest employees that maintain the forums, they are not here to actually resolve issues. For that, you need to contact Southwest using the Contact Us link below.
--Jessica
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