Southwest Airlines Community

Ugh, I am sorry to hear this, I hope you can get this cleared up and your points get posted back to your account.   --Jessica ... View more

Huh. I haven't seen this prompt yet. One of my flights booked with points actually decreased by a few hundred points yesterday, so I rebooked.   --Jessica ... View more

I love the snack mix! Much preferred over peanuts and pretzels any day!   --Jessica ... View more

I don't think Southwest is not being careful. Quite the contrary - if anyone is listening to the science, they are, and the science is saying that COVID transmission on an aircraft is practically non-existent, so you have very little to worry about. As far as relaxing the mask policy, I haven't heard that Southwest is relaxing it, but they are allowing planes to be booked to capacity (in other words, allowing middle seat occupancy).    --Jessica ... View more

If you fly Business Select, I don't think you get a free drink for each leg of your flight. What if you had 2 different stops? Would that mean you would get 3 free drinks? I don't think that's how it works - you get 1 drink for the entirety of your one-way trip. If all of your flights did not have drink service (pre-COVID), well, I would consider that unfortunate.   Despite that, I do think it's a fair question where if you don't get to use it for whatever reason, what happens? It sounds like nothing happens, and the free drink is forfeited. It would maybe be nice if the free drink could still be valid for X amount of time. Maybe something for the higher ups to consider as a future enhancement/perk of a Business Select fare.    --Jessica ... View more

Unfortunately flights are being cut all over due to low demand in certain markets. I imagine Jamaica is one of them. It happened to me for Tulsa, and I had to jump through a few hoops to get new flights booked using alternate (read: many stops) routes.    --Jessica ... View more

@txusgrl wrote:   I will also repeat, SWA is the only company that did not notify consumers that had purchased tickets of any policy changes.   Sorry, but this is blatantly false information. Southwest had COVID-19 policies and updates for cancelled flights and travel funds right on the homepage of Southwest.com, in bold lettering, it was impossible to miss. In fact, it's still there. They had a very clear written policy on travel funds being extended until September 2022 if a flight was cancelled by September 7, 2020. Since we are now past that deadline, I will copy and paste the current information for you:    https://www.southwest.com/Coronavirus/?clk=CORONAVIRUS_TA&cbid=5228061 Canceling your Southwest flight Updated October 26, 2020 at 6:00 p.m. CT. Beginning September 8, 2020, any travel funds created from a nonrefundable, Wanna Get Away® ticket can be used for up to one year from the original purchase date. Travel funds with an expiration date of September 7, 2022, can be converted into Rapid Rewards points at the same rate you would be able to purchase a ticket with points today. To qualify, your travel fund a) must expire on September 7, 2022, b) name must match the name on your Rapid Rewards account, and c) must have originated from a ticket purchased on Southwest.com®, booked by a Southwest Airlines Customer Representative, or approved by your employer. You must request to convert your travel fund by December 15, 2020. Conversion is non-reversible. When travel funds are converted to Rapid Rewards points, these points will not count toward earning tier status nor earning Companion Pass®. Rapid Rewards points cannot be used to pay taxes or fees. Since Rapid Rewards points never expire, you can use your new points whenever you want. Check if you have qualified travel funds soon — you can only convert your qualified travel funds through December 15, 2020. When reusing your travel funds with an extended expiration date of September 7, 2022 It’s important to note, while these unused travel funds will be available until September 7, 2022, once the funds are used to make a purchase, the expiration date of the travel funds will then follow our normal ticketing rules and will expire 12 months from the original purchase date. For example: Your original unused travel funds with confirmation number OLD111 expired on March 19, 2020. These unused travel funds were extended to an expiration date of September 7, 2022. You use some of those funds on August 1, 2020 to book new travel in September under confirmation number NEW111. If for some reason you need to cancel this new flight, your unused travel funds associated with confirmation number NEW111 will be valid for 12 months from the booking date which means they will expire August 1, 2021. Any remaining unused travel funds tied to OLD111 will be available through September 7, 2022.   --Jessica ... View more

@Shawnjae wrote: I think it would be excellent customer service, due to the pandemic, to refund people their money. Right now, no one wants credit. Disagree. If Southwest refunded absolutely everyone, they would go out of business. Plain and simple. I have used nearly all my credit on flights and have flown once in the summer and once in the fall, and plan to fly again in a few more months.    --Jessica ... View more

Southwest has been more than generous with their policies in response to the pandemic; for a number of months since the pandemic began they extended travel funds all the way to September 7, 2022 when flights were cancelled by either the airline or the customer. Besides that, cancelling a flight ordinarily still allows you to use your travel funds for a full year from the date of purchase, which is still incredibly generous.    If Southwest cancels your flight, you may be able to ask for a refund by contacting them directly.      --Jessica ... View more

Woo hoo! Sounds like information that was greatly needed. Good job Chase!   --Jessica ... View more

It's not a scam, but what's likely is that you did not read the terms and conditions of your offer. So many people think that they will receive points immediately after doing X but the reality is you won't receive your points for a billing cycle or two - per the user above, it takes 2 billing cycles, but this may vary by offer.   --Jessica ... View more

I am in agreement - children under 5 should be exempt from wearing masks for long periods of time, especially if they are on an airplane in a row with their parents which is likely the case almost always. The likelihood of spreading any disease from either child to adult or adult to child in this scenario is incredibly incredibly minor.    You're more likely to get a headache from a child screaming or just being loud than catching a disease from them!   --Jessica ... View more

In that same e-mail there should have been verbiage that said you could change your flight at no cost to you but you have to do it in 72 hours. Why don't you try that instead of calling and waiting on the phone for hours? Here is the verbiage from an e-mail I got last month when one of my flights changed:   "In the event that this new itinerary does not work for you, we are offering the opportunity to change your flight date(s) and/or time(s) by up to 14 days from original travel date at no additional cost in accordance with our established recommendation practices. For expedited service, you can change your flight at southest.com/rebook3 within three days of the delivery of this email. Flights with no additional cost will display as "Available."    I have always had an "available" flight to rebook, sometimes saving me hundreds of dollars (literally) by rebooking for free using this process!   And also - your original flight path / times were likely cancelled completely and no longer exists as an option, which is why you were moved to a new flight. I've never heard of a customer booking a flight, then being moved to a new flight when the original flight still exists as an option.    --Jessica ... View more

I don't think you can book more than one seat for yourself (although you can book an extra seat if you are a Customer of Size), so good luck with booking that many seats 😉    Flight capacity is still down overall, so you shouldn't have too many problems with a completely full plane, and it's very likely that all rows will not be full for some time.   --Jessica ... View more

I love the idea of having a USB port / charging station at every seat! I hope Southwest implements something like that in the future.   --Jessica ... View more

@DancingDavidE wrote: @ZevSupport wrote: Interesting, never knew. Keep in mind you can always purchase an extra seat, the bigger question is if you can "hold it" with the dress or if it'll get put in the luggage bins. Now I'm curious. If I eat many more wedding cakes I could qualify for customer of size exemption.  🤣   IMO, purchasing an extra seat for anything other than being a Customer of Size is not really necessary, only because Southwest does not assign seats but boarding positions. There’s really no way of blocking off an extra seat for yourself just because you buy an extra ticket.  There are plenty of other threads of people trying to ‘save’ seats ... it doesn’t always work well but you could try it and see if you’ll get lucky and no one will end up next to you.  Considering that overall flight capacity is still down by a lot, I don’t think this will be too much of a problem in the immediate future.  —Jessica  ... View more

Story of my life! But I am still flying Southwest 😉    Southwest cancelled PHL - LAS nonstop flights in 2019. My last nonstop flight was in October 2018. I keep hoping they'll return, but at this point, I am just happy I can still go to Vegas flying Southwest regardless of how many stops it takes (the average is 2 per one way flight).   Flights are changing constantly due to the pandemic. Flight paths are being cut back or combined in favor of more popular routes.    --Jessica ... View more

Also, this was posted on Southwest's social media channels today:    After November 30, Southwest will unblock the middle seats on our flights. This decision was not made lightly and comes as the growing body of data and research, including from Harvard’s T.H. Chan School of Public Health, the Department of Defense, and the International Air Transport Association, supports that face masks and enhanced cleaning, coupled with HEPA filtration of cabin air, are highly effective measures to protect against the transmission of COVID-19 onboard. We will continue to take a science-based approach as we evaluate our procedures moving forward and will collaborate with the Stanford University School of Medicine for insights that will help us evolve our policies. Learn more about the research and data regarding the effectiveness of multi-layered protective measures during air travel:   https://community.southwest.com/t5/Blog/Letting-Research-Guide-our-Southwest-Promise/ba-p/112652?fbclid=IwAR157EB99VblaEjH5hDv8-hakmW_xUv8UGuSfuVNgk6dUpKe4ytW3R_kQ-8    --Jessica ... View more

I literally just saw this too! Exciting!!   --Jessica ... View more

I don't think Southwest actually has a dress code for passengers, do they? Kind of an interesting concept. Why did Southwest delay the flight because of what one woman was wearing, and why was she given a free flight?    --Jessica ... View more

I have had the invalid connections problem as well - it was impossible to change online so I contacted Southwest via social media channels (Twitter) and they were able to resolve it for me.    --Jessica ... View more

I hope you'll reconsider! Flying on an airplane, all things considered, even in a COVID-19 world, is still incredibly safe. Articles have been written that the chances of catching COVID-19 while on an airplane is virtually non-existent. With that said, Southwest may update their middle seat policy to extend beyond November 30, but with many flights still well below normal capacity levels, it is very probable that you will have an empty seat - or even empty row - anyway.   Thanks,   Jessica ... View more

We are in the middle of a global pandemic where flights are being dramatically cut due to lack of demand. You can't compare past year's experiences with this years. Every single flight I have booked since March has been changed in some way by the airline due to shifting demand. Every. Single. One.   Be thankful your flight still exists - one of my flight routes was cut entirely and I had to jump through hoops to still get to my "original" destination by booking multiple stops.    --Jessica ... View more

Tempting!! But the irony is, with spending down in general this year, I don't know if I could spend $4K in 3 months!   --Jessica ... View more

Sounds like the guy was refusing to wear his mask, period. If you don’t follow the rules, Southwest has every right to take action and remove you from the plane.   —Jessica  ... View more