I would say no also. A scam. I got one 2 weeks ago for 1000 miles and was legit. Asked about Credit Card preferences and perks. Never asked for CC # or RR #...
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08-14-2024
08:43 AM
08-14-2024
08:43 AM
As we are a peer to peer forum; probably best to contact the station at the CUN airport or reach out directly to Southwest for the best answer. Via social media or contact info on the website.
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08-14-2024
08:40 AM
1 Love
I suspect it will be a while as they have to sort out the seat assignment idea and roll it out with the new schedule.
BTW I got a survey yesterday from SWA. It was a way or rating benefits associated with the Chase Business card and a number of perks that go along with it. One of them was the access to pick a seat at the time of your reservation.
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07-08-2024
11:10 AM
If you look at the history this subject has been beaten to death and SWA has pointed towards it's a federal law to not discriminate in the boarding process. Welcome to the "miracle flights" that require fewer wheelchairs upon arrival.
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07-04-2024
06:11 PM
Agree, I feel the gate agents are limiting the number of carryons but think they overlook the size parameters sometimes and they have a hard time cramming them in sidewise and not wheels in-out and delays flights.
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05-29-2024
05:43 AM
05-29-2024
05:43 AM
THIS is why they need to bring back the "Kick Tail" coupon campaign......
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05-13-2024
09:56 AM
05-13-2024
09:56 AM
Nice new feature. I use Flight Aware as it's real accurate and up to date. Nice to have it inhouse.
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05-06-2024
03:09 PM
05-06-2024
03:09 PM
Priority had 0.... Regular had 1 maybe 2. Was a slow Saturday afternoon. But it was the lackadaisical attitude that got me the most. Not the typical SWA can do attitude.
I don't consider myself high maintenance but expect a certain level of basic service.
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05-05-2024
07:24 PM
This has happened three times to me now and am compelled to write. On 4/27 I flew from KDEN to KAUS. I went to the Flyby Lane of the ticket counter where there was nobody and was invited in. I had to step up to the kiosk and enter my RR number, print my bag tags, peel and stick them on to my bags and load them on to the belt "wheels first and flat on the belt" The agent never touched the tag or the bag.... WTH is Priority or even special with that!? I call KDEN the laziest Flyby Lane in the system. KAUS, KBUR,KLAX, KSMF, or KLAS are not like that. How do they think they are that "special" and accommodating to Southwest's highest held passengers? (B.S., A-L preferred and A-List)
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I had the same issue coming home from DEN last year.... Was a time when the bag belts were broken and didn't want to argue the point too much. Paid the $50 for the extra boot bag. Explained I came from AUS with same bags; no charge. All that was in one bag was skis and poles. The other boots, helmet and gloves...(Boot size soft bag) YMMV
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Welcome to the group Joe and with a very + message to start! Thx. Pls send it along to SWA in the contact us tab at the bottom of the SWA page. Maybe they will bring back the "Operation Kick Tail" Campaign.
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01-08-2024
07:22 AM
1 Love
Generally flight credits do not expire. As the note said call SWA. They have always beeen helpful can can track the history of the recod locator for you.
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12-14-2023
04:31 PM
If I remember correctly there is something called a view right app to download for apple products?
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07-05-2023
09:55 PM
2 Loves
Yes, The program has been halted. It has been suggested in the community that they bring it back in light of the "personalities" the crews have had to deal with in the last few years. I too keep one in my wallet and gave one out about a year ago on a flight to Hawaii in which a FA went way over the top to make the flight enjoyable. They took it very graciously but at that time I had no idea that the program had ended; so I have no idea what value it was to them other than a nice "thank you card" if anything else. I wish they would bring it back as a way for us customers to say thanks in a small and special way to those who truly enjoy their jobs and go the extra mile.
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73's are the workhorse of Alaska Air SWA checks that box... Hawaii came into the picture; we can only hope!?
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I'm currently on a flight utilizing a 737-800 Max which has TV and Fox is an option. The fly in the ointment will be if the equipment you are scheduled to fly on Super Bowl Sunday will the system be working? My experience of late is other than on a Max it is hit or miss whether the entertainment let alone the internet works as they are in the process of upgrading the fleet. YMMV.
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01-18-2023
09:06 PM
I've had a bad experience with said service. NOT very Southwestlike and I avoid them like the plague or should we say Covid now!?
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12-27-2022
02:49 PM
Somewhere in the past few days someone mentioned that the A-List Res number has changed. What I have is an 888 # that asks my date of birth; that did not happen in the last few days (was Christmas Day on one occasion) and was thrown into the general que where I waited 3hrs and gave up as I'm stuck in Denver currently. Has it changed? TIA
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12-26-2022
04:29 PM
It's pretty well documented that DIA is ramper issues... I can tell you first hand it took over and hr to get my luggage Wednesday the 20th. They asked for patience as "there is only one guy to offload the luggage" Of course the best practice would be to load the outgoing bags and get the revenue flowing to the next stop then drop our bags at the carousel. (Can't blame them from wanting to keep the wheels and people moving forward)
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12-26-2022
12:43 AM
12-26-2022
12:43 AM
Thanks M.S. I see where it can be cancelled before flight. Since it's after the scheduled flight time it shows that it's been modified and have to go through the "change channels"
I booked a flight for us on Wednesday and see where I can cancel it there; but I think it's the best soonest for 2. I'll call and see what they can do on their end "behind the scenes" to get me out on Tuesday. Denver has been a real mess to say the least and the rumors are flying on why there are issues here.
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12-25-2022
11:29 PM
12-25-2022
11:29 PM
When you say "remove" I can only change or delete companions by phone. To change the reservation online I get:
Sorry, we found some errors...
Companion reservations cannot be changed online. Please contact a Southwest Airlines Customer Representative at 1-800-I-FLY-SWA (1-800-435-9792).
I just got the rebook text 1/2hr before the scheduled flight time and the msg retrieval pin doesn't get me my message... *sigh* I'll try again in a 1/2hr and get on the a-list line again when I wake up in the middle of the night.
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12-25-2022
10:34 PM
12-25-2022
10:34 PM
Frustrated long time SWA customer stuck in the mess at Denver. Started on the 21st with baggage delays (Only one guy to u/l the plane; took over an hr to get luggage. Missed a great portion of a hockey game.
Today no notification of our flight cancellation from the a/l directly. Checked their website and flightaware 6 hrs before flight, all good; 4 hrs before flight showed cancelled.
My issue is that I have a companion on my reservation and I can't make changes on the app or via the web I HAVE to call. Well 2-1/2 hrs later on hold and counting and my wife getting cut out of que/hung up on even with my A-List phone access number. "What's a mother to do!?" I think my hands are tied.
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Over the wing area. Think of the aircraft and the 4 axis it has or where it would "pivot" around. Or think of a teeter-totter with the middle staying the most stationary. Also think that the pilots want to get home to see their families as much as you do and wouldn't put themselves in harms way. They can't control the turbulence but they can see which routing can minimize it. Hope it helps.
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11-08-2022
02:53 PM
11-08-2022
02:53 PM
Contact Chase using the number on the back of your card. SWA does not have those types of answers. The Bank does. Plead with them for the extra miles you may get a sympathetic voice. (you signed up under the lesser mile reward) I've had the card for about 15yrs. Love it and Chase.
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11-04-2022
12:47 PM
11-04-2022
12:47 PM
I can't speak for flight points only flight credits. Yes flight credits seem to hit within 2 days. If on an outbound of a r/t reservation it may not hit till the completion of the return.
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10-25-2022
05:30 PM
1 Love
It is not a scam but I will tell you of my experience. In about 45days of trying I have yet to complete a whole survey as I go down the rabbit hole and get to the 20th question and "conveniently" I suddenly answer a question in a manner that disqualifies me from the original "200 points" and get a token 5-10 points for "trying" In my opinion is it's a waste of time. I get them for other brands I support and won't go there... Sadly they are all a waste of time. That's my 2 cents.
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Yes you can but it would be a fruitless exercise as you would only accrue miles if you actually board the flight and not just check in for it.
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