Southwest Airlines Community

  Here is the streetview 😂 ... View more

@DancingDavidE wrote: @PettyIntrigues wrote: Here’s how I would like Southwest to start competing with Alaska: by flying to Alaska. Everything else works well for me. Are there gates available at the most likely airport(s)?   My guess is the challenge would be without having a hub and spoke model that there are too many Alaskans coming from various areas to the main airport and connecting to the mainland where Southwest won't have capacity to serve the smaller feeder airports, therefore people will be pre-disposed to take whatever Alaska offers to get started and then stick with it for their trip to the mainland.   I would think that DEN would be the most likely candidate, and with the addition of 24 new gates, DEN is projected to have 500+ SW flights/day soon. That sounds pretty hub and spokey to me    Within Alaska, Anchorage would work for daily departures. The   other cities are much too small for daily flights. Juneau and Fairbanks might get a few flights a week. IMO, that's it. ... View more

@tenaciouss I've booked over 100 rooms through the SWA hotel (booking.com) process and have to say only once did I have any issue.  That once was my fault for not seeing no cancelation, however, I still got it cancelled by going through the process of contacting booking.com and working with the hotel.  In the end, it's up to the hotel to force you to keep the room, or courteously cancel it.  With all that said, I know that it's often cheaper by direct contact with the hotel, but you get no SWA points.  I've had a companion pass for the past 6 years primarily due to the fact I use the SWA link to bookings and get on some stays up to 8,000 SWA points.  Getting something, I need any way, a hotel room, and paying a bit more than rack price that helps me get companion, Priceless.  To end this, no I've not had any issues with SWA and booking.com on any of the hundreds of bookings I've made.   ... View more

I tried Bahamas....3+hrs   ... View more

I CHECKED IN AT THE 24 HOUR MARK LAST NIGHT 12/25 AT 5:15 PM - NO ISSUES - THEN ABOTU 7:30 PM I GO BACK TO VERIFY TIME TO GET AN IDEA WHAT TIME TO LEAVE TODAY 12/26 TO HEAD TO AIRPORT SAYS THE FLIGHT WAS CANCELLED - NO TEXT NO EMAIL NOTHING - 2:30 AM I GET TEXTS FOR EACH PERSON IN GROUP FLIGHT CANCELLED CLICK HERE - GO TO LINK SAYS SW REBOOKED US ON A DIFFERENT FLIGHT BUT GIVES NO INFO - I HAD BEEN ON HOLD OVER 6 HOURS WHEN I FIRST NOTICED THE CANCELLATION LAST NIGHT GET DISCONNNECTED START BACK OVER WITH 3 PHONES CALLING - FINALLY AFTER 10 HOURS SOMEONE ANSWERS - NO HELP NOT REBOOKED LIKE MESSAGE SAYS - NOT HELP WHATSOEVER TELLS ME I HAVE TO GIVE CITIES AROUND THE AIRPORTS BOTH ENDS TO FIND SOMETHING THAT MIGHT WORK -  ALSO HUGE - WHEN YOU CALL IN THEY CHANGED THE PHONE SYSTEM NO OPTION FOR A LISTERS TO GO INTO - FURIOUS!!!! - SW REP TELLS ME THAT THERE IS A NEW # FOR A-LISTERS SHOULD HAVE GOT AN EMAIL - NOPE DIDN'T GET ONE TELLS ME MY FLIGHT WAS CANCELLED DUE TO AIR TRAFFIC CONTROL, DENVER THE MIDDLE OF OUR FLIGHT - DENVER HAVING ISSUES FROM STORM LAST WEEK INCLUDING GAS, AND THERE IS A PILOT AND CREW ISSUE ALL OVER THE COUNTRY - BS!!   SYSTEM ON THE APP AND THE WEBSITE CONTINUALLY CRASHING - SENDING LONG ERROR MESSAGES - WHATEVER PARAMETERS YOU PUT IN  - IT COMES BACK WITH SOMETHING ELSE -  ... View more

Thanks M.S.  I see where it can be cancelled before flight. Since it's after the scheduled flight time it shows that it's been modified and have to go through the "change channels" I booked a flight for us on Wednesday and see where I can cancel it there; but I think it's the best soonest for 2. I'll call and see what they can do on their end "behind the scenes" to get me out on Tuesday. Denver has been a real mess to say the least and the rumors are flying on why there are issues here. ... View more

I had a very rough flight back in the early 2000s and it bothered me for several years.  There was a few years there that I didn't fly.  The turbulence was so bad that I nearly hit my head on the roof the the aircraft (commuter plane).   I started sitting at the front of the plane and keeping my seat belt tight.  Over time, I got used to the occasional turbulence and now it doesn't bother me.   Know that the severe turbulence that I am describing, and you are seeing on those videos, is probably a once-in-a-lifetime experience.  Aircraft disabled from turbulence is also a very, very rare event.   Hope this helps. ... View more

I had a bad experience booking with Southwest Vacations and ended up getting about $450 back as compensation.   Make no mistake, this company is not Southwest but I wrote to Southwest's CEO several times and finally got results.   Never will I book with them again, even if they pay me for the vacation.  You can do better booking things on your own. ... View more

My understanding is that the offer you applied for when you signed up for the card is what is applicable for your to earn/redeem, not any future offers, BUT it doesn't always hurt to ask, especially if you spend the 3K in 3 months! Thanks,   --Jessica ... View more

Assuming Dec is your only flight or return flight, yes it posts immediately. If Dec 27 was your outgoing flight and Jan 1 or later was your return flight, however, the points would not post until the return flight completes, assuming they are on the same reservation.    --Jessica ... View more

 @BarbaraR wrote: My point in posting this is to provide the company an opportunity to defend how they do business ( I have not seen that so far)  No one from Southwest or their partners monitors this Community to respond to your complaints. If you want a response contact Southwest or the other company directly.   --TheMiddleSeat ... View more

Nodda, this is why I continue to encourage folks to periodically go in and check their SWA account and other information even if they aren't scheduled to fly soon.  I'm guessing I see this exact same post about credits expiring and can't use them 20 times a year in this forum.   ... View more

@Blasiandale0 wrote: Thank you so much oh on the return flight I pay for check bags again? You aren't obligated to bring the same luggage with you each way so yes, you'd pay if necessary due to quantity of bags > 2, over 50 lbs, or oversized for each one-way separately.     ... View more

If you're just using Slack, the connection *should* be adequate given that there are no major disruptions in service.   Connection is intermittent but this should not have a significant impact when using applications like Slack.   If you're ever dissatisfied with your inflight wifi purchase, let Customer Service know and they would be happy to make it right!   I think that it's worth a shot - try out the wifi and see how you like it!   Safe travels! ... View more

@bwallet- thanks for posting this.  I'm just now reading it and it's a good reminder for all of us.  I stored these with my drink tickets and just re-discovered them.  I was just reminding myself to make the effort to use them (the kick tail awards, not just the drink tickets LOL) .  Yes, hoping SWA will send more out. ... View more

@YeahNoMaybe wrote: I can confirm that the "lounge" seats existed in the years AFTER 9/11 and was installed in then-new -700 series aircraft in the old brown/orange/red checkered cloth seats.     I know I was on several in the mid-2000s. You are right. The  pic was taken in Orlando in 2003, so Southwest was using the configuration at least thru 2003. ... View more

@tsclark66 Your situation is very different and I provided an explanation in your original post https://community.southwest.com/t5/Travel-Policies/cancelled-travel-travel-funds/m-p/135792/highlight/true#M18913   --TheMiddleSeat ... View more

I have 4 business cards w different names. All have unique account numbers. All tied to one RR account. Hope that helps. Contact Chase as they are the ones that issue them. This is a peer-to-peer forum. ... View more

Apparently there is a safe travels desk at LAX in the concourse where to get a wristband; I believe today it was gate 7.  We went to our gate (18a) 15 mins before boarding as we were eating and missed any announcements to go to that gate for a wristband. Being too late we will present out vax cards and QR codes to move on. Lesson learned I wish it was publicized in the reservation process perhaps a bit better by posting here hopefully it will help others.  I will surely look for it next month as I plan to come back. ... View more

Sorry your flight was cancelled I’ve been cancelled a couple times my self it’s been a rough couple days just relax and hopefully they will get you to where you need to go soon. ATC in Jacksonville had issues and when you add that to airline crew issues it makes a big mess and unfortunately that’s what has happened.    once travel is complete I would send an email to southwest and hopefully they can provide compensation for the delay.  -Blake  ... View more

Yes, pls reach out to WN via the contact us link. Perhaps a bit of background of what the issue/s were at the ticket counter would be helpful to the community to perhaps help us avoid the same situation? Friday night departures from KLAS can be busy to say the least. ... View more

Thanks for the answer ... View more

Well lots of people got that PM, and that member was banned, so you won't receive any more from that person.   I understand that the airline has tightened PM security to try to insure that the problem will not reoccur. ... View more

But it also shows that as a 30-year old I can be asystematic or full-blown sick and have no issues at all or recover nicely, yet I've been the six degrees of infection that eventually kills 10 people over 70.  So why not consider that.  ... View more

You need to contact Customer Relations, not the "regular" reservations department, and their phone line has limited hours/days. Plus, when they are open, they're overwhelmed. I wouldn't recommend calling right now, your best bet is to reach out via Twitter or Facebook private message (they're staffed by Customer Relations). You'll get a quicker response, and you'll also be creating a paper trail.   If you qualify for a refund (your flight was cancelled by Southwest) Make the refund request clear and unequivocal, and in writing. Document everything. If you're denied, or offered anything other than a full refund, reply once, insist on the refund, and cite the DOT enforcement order. (You may have just reached an misinformed agent earlier. Give Southwest a chance to correct any mistakes. Them initiating the refund is still the quickest way to get one.) Carriers must process the refund within 7 days. Note that it may take your bank another 1-2 billing cycles to actually put the funds back in your credit card account. If you don't receive notification that the refund has been processed within 7 days, dispute the charge with your credit card bank. Banks are also overwhelmed these days, but there should be a way to initiate a dispute via their website. They have 30-45 days to respond, but they will likely issue a temporary credit to your card account quicker than that. If you're ultimately denied a refund, file a DOT consumer complaint.   The good news is that you'll most likely not have to take things that far.   Despite a brief period of non-compliance, Southwest has corrected themselves and, I suspect, wants to do the right thing now (and avoid DOT fines or other enforcement action). Agents may continue to initially offer travel funds (or vouchers for EarlyBird Check-In fees), but if you're clear about needing a refund it's likely they'll understand and comply.                ... View more

Southwest, like all airlines around the world, is trying to survive right now. The terms were clearly laid out when you purchased EBCI. They are losing much more than you, and I suggest it is unfair that you expect them to make an exception in this regard. It isn't your fault, but it isn't their fault either. Honestly, EBCI is a relatively small amount, and they are just playing by clearly state and fair rules. ... View more

My experience for changing my flights booked in January for next month only allow me to re-book though May 31,2020 without extra monies due. Is that what you mean or just unable to book error? ... View more

Hi!! Thank You soooo much. The CSR I'd spoken with advised this was a forum to reach out to customer resolution Dept. I had no idea it was a public forum. Thank You again. ... View more