Southwest Airlines Community

Thanks for the info. ... View more

I would say no also. A scam. I got one 2 weeks ago for 1000 miles and was legit. Asked about Credit Card preferences and perks. Never asked for CC # or RR #...   ... View more

@Donnamx wrote: I am a permanent resident of Mexico and the USA.  Can I really check in my bags at the kiosk and use baggage drop off rather than standing in the long line for check in?  I think this might be new?  "You can now add up to two free 1  standard bags per traveler digitally after check-in and print your bag tags at the self-service kiosk" It's been a while since I flew to CUN - is there a separate requirement depending which passport you use? Do you have both?     ... View more

A huge percentage of Alaskans live in the Anchorage area, so the small amount of traffic coming from small towns can be left to Alaska.  Alaska's main hub is Seattle anyway.  Lots of cruises also end near Anchorage.   Anchorage to Denver, Las Vegas, Dallas, Houston, Chicago and Baltimore would make great redeye candidates.   Several years ago I took a redeye from Anchorage to Minneapolis and it worked out great.  The downside to serving Anchorage is the extreme seasonality,  but Southwest still serves Fort Myers despite it's extreme seasonality. Run flights to Anchorage in the summer and more flights to RSW in the winter. ... View more

If you look at the history this subject has been beaten to death and SWA has pointed towards it's a federal law to not discriminate in the boarding process. Welcome to the "miracle flights" that require fewer wheelchairs upon arrival. ... View more

@Ultimatetravel wrote: Carry on baggage is out of control in my opinion. I have flown round trip recently, on both flights it seems everyone is carrying more and more stuff onboard. On the return leg of the trip we were delayed because people were going back and forth inside the aircraft trying to find overhead space for their bags (suitcases). It was just crazy.  I've learned to pack extraordinarily light - my smallest suitcase is 16" and can fit underneath the seat in front of me. I remember going on a flight (not Southwest) where overhead bin space was "full" by the time my group boarded, and everyone "had" to gate check their bag. I knew my suitcase was small enough to put underneath the seat, but many others were complaining so loudly that they had to gate check their bags when I am almost positive their things could have fit underneath the seat.    The point is: put things underneath your seat! Not everything needs to go overhead.    --Jessica ... View more

THIS is why they need to bring back the "Kick Tail" coupon campaign...... ... View more

Nice new feature. I use Flight  Aware as it's real accurate and up to date. Nice to have it inhouse. ... View more

Priority had 0.... Regular had 1 maybe 2. Was a slow Saturday afternoon. But it was the lackadaisical attitude that got me the most. Not the typical SWA can do attitude. I don't consider myself high maintenance but expect a certain level of basic service. ... View more

I had the same issue coming home from DEN last year.... Was a time when the bag belts were broken and didn't want to argue the point too much. Paid the $50 for the extra boot bag. Explained I came from AUS with same bags; no charge. All that was in one bag was skis and poles. The other boots, helmet and gloves...(Boot size soft bag) YMMV ... View more

I just had the exact same thing happen to me, I had a bunch of COVID related flight credits sitting on my account. I am certain I was told they didn't expire at the time (unlike United and American).  I just went to cash in and got the same error message.  I called and the representative told me they only just changed the policy on 07/28/2022 so I am out of luck on $1500 worth of credits. ... View more

Great question @scottandrew1973 ! As others have mentioned, the program was halted. That said, as an Employee myself, receiving a KickTail is still a very meaningful thing so if you have them I'd encourage you to still hand them out.    I'll definitely pass this feedback along to the appropriate stakeholders; I love to see our Customers wanting to recognize our Employees. I appreciate it! ... View more

  Here is the streetview 😂 ... View more

@tenaciouss I've booked over 100 rooms through the SWA hotel (booking.com) process and have to say only once did I have any issue.  That once was my fault for not seeing no cancelation, however, I still got it cancelled by going through the process of contacting booking.com and working with the hotel.  In the end, it's up to the hotel to force you to keep the room, or courteously cancel it.  With all that said, I know that it's often cheaper by direct contact with the hotel, but you get no SWA points.  I've had a companion pass for the past 6 years primarily due to the fact I use the SWA link to bookings and get on some stays up to 8,000 SWA points.  Getting something, I need any way, a hotel room, and paying a bit more than rack price that helps me get companion, Priceless.  To end this, no I've not had any issues with SWA and booking.com on any of the hundreds of bookings I've made.   ... View more

I tried Bahamas....3+hrs   ... View more

I CHECKED IN AT THE 24 HOUR MARK LAST NIGHT 12/25 AT 5:15 PM - NO ISSUES - THEN ABOTU 7:30 PM I GO BACK TO VERIFY TIME TO GET AN IDEA WHAT TIME TO LEAVE TODAY 12/26 TO HEAD TO AIRPORT SAYS THE FLIGHT WAS CANCELLED - NO TEXT NO EMAIL NOTHING - 2:30 AM I GET TEXTS FOR EACH PERSON IN GROUP FLIGHT CANCELLED CLICK HERE - GO TO LINK SAYS SW REBOOKED US ON A DIFFERENT FLIGHT BUT GIVES NO INFO - I HAD BEEN ON HOLD OVER 6 HOURS WHEN I FIRST NOTICED THE CANCELLATION LAST NIGHT GET DISCONNNECTED START BACK OVER WITH 3 PHONES CALLING - FINALLY AFTER 10 HOURS SOMEONE ANSWERS - NO HELP NOT REBOOKED LIKE MESSAGE SAYS - NOT HELP WHATSOEVER TELLS ME I HAVE TO GIVE CITIES AROUND THE AIRPORTS BOTH ENDS TO FIND SOMETHING THAT MIGHT WORK -  ALSO HUGE - WHEN YOU CALL IN THEY CHANGED THE PHONE SYSTEM NO OPTION FOR A LISTERS TO GO INTO - FURIOUS!!!! - SW REP TELLS ME THAT THERE IS A NEW # FOR A-LISTERS SHOULD HAVE GOT AN EMAIL - NOPE DIDN'T GET ONE TELLS ME MY FLIGHT WAS CANCELLED DUE TO AIR TRAFFIC CONTROL, DENVER THE MIDDLE OF OUR FLIGHT - DENVER HAVING ISSUES FROM STORM LAST WEEK INCLUDING GAS, AND THERE IS A PILOT AND CREW ISSUE ALL OVER THE COUNTRY - BS!!   SYSTEM ON THE APP AND THE WEBSITE CONTINUALLY CRASHING - SENDING LONG ERROR MESSAGES - WHATEVER PARAMETERS YOU PUT IN  - IT COMES BACK WITH SOMETHING ELSE -  ... View more

Thanks M.S.  I see where it can be cancelled before flight. Since it's after the scheduled flight time it shows that it's been modified and have to go through the "change channels" I booked a flight for us on Wednesday and see where I can cancel it there; but I think it's the best soonest for 2. I'll call and see what they can do on their end "behind the scenes" to get me out on Tuesday. Denver has been a real mess to say the least and the rumors are flying on why there are issues here. ... View more

I had a very rough flight back in the early 2000s and it bothered me for several years.  There was a few years there that I didn't fly.  The turbulence was so bad that I nearly hit my head on the roof the the aircraft (commuter plane).   I started sitting at the front of the plane and keeping my seat belt tight.  Over time, I got used to the occasional turbulence and now it doesn't bother me.   Know that the severe turbulence that I am describing, and you are seeing on those videos, is probably a once-in-a-lifetime experience.  Aircraft disabled from turbulence is also a very, very rare event.   Hope this helps. ... View more

I had a bad experience booking with Southwest Vacations and ended up getting about $450 back as compensation.   Make no mistake, this company is not Southwest but I wrote to Southwest's CEO several times and finally got results.   Never will I book with them again, even if they pay me for the vacation.  You can do better booking things on your own. ... View more

My understanding is that the offer you applied for when you signed up for the card is what is applicable for your to earn/redeem, not any future offers, BUT it doesn't always hurt to ask, especially if you spend the 3K in 3 months! Thanks,   --Jessica ... View more

Assuming Dec is your only flight or return flight, yes it posts immediately. If Dec 27 was your outgoing flight and Jan 1 or later was your return flight, however, the points would not post until the return flight completes, assuming they are on the same reservation.    --Jessica ... View more

 @BarbaraR wrote: My point in posting this is to provide the company an opportunity to defend how they do business ( I have not seen that so far)  No one from Southwest or their partners monitors this Community to respond to your complaints. If you want a response contact Southwest or the other company directly.   --TheMiddleSeat ... View more

Nodda, this is why I continue to encourage folks to periodically go in and check their SWA account and other information even if they aren't scheduled to fly soon.  I'm guessing I see this exact same post about credits expiring and can't use them 20 times a year in this forum.   ... View more

@Blasiandale0 wrote: Thank you so much oh on the return flight I pay for check bags again? You aren't obligated to bring the same luggage with you each way so yes, you'd pay if necessary due to quantity of bags > 2, over 50 lbs, or oversized for each one-way separately.     ... View more

If you're just using Slack, the connection *should* be adequate given that there are no major disruptions in service.   Connection is intermittent but this should not have a significant impact when using applications like Slack.   If you're ever dissatisfied with your inflight wifi purchase, let Customer Service know and they would be happy to make it right!   I think that it's worth a shot - try out the wifi and see how you like it!   Safe travels! ... View more

@bwallet- thanks for posting this.  I'm just now reading it and it's a good reminder for all of us.  I stored these with my drink tickets and just re-discovered them.  I was just reminding myself to make the effort to use them (the kick tail awards, not just the drink tickets LOL) .  Yes, hoping SWA will send more out. ... View more

@YeahNoMaybe wrote: I can confirm that the "lounge" seats existed in the years AFTER 9/11 and was installed in then-new -700 series aircraft in the old brown/orange/red checkered cloth seats.     I know I was on several in the mid-2000s. You are right. The  pic was taken in Orlando in 2003, so Southwest was using the configuration at least thru 2003. ... View more