Southwest Airlines Community

@Sms531 I'm so sorry for the WiFi issues! You can Contact Customer Relations to request a refund.   ... View more

I’m not trying to resolve my complaint on this customer forum.  I get that.  I just didn’t understand that I can’t complain on the customer forum.   ... View more

I did request a refund and hopefully will get one.   ... View more

@Sms531 wrote: IMO, when you pay $8 for a product (internet),  you should actually receive said product.    Like any other service, if you are unhappy with the product, ask for a refund.,  ... View more