You are so wrong it is ridiculous. You do not even know me and you take the liberty of making personal attacks on me on a public forum. Bitterness is not in my make-up over issues like this. Life is too short and there are much bigger & meaningful issues in this world. But sometimes issues need to be exposed and vented about on principle. I am a middle aged man, and this is the first time I ever posted on a blog, forum, or whatever you call this thing, because after 12 months of sub-par service I thought this was a good outlet and resource - not a place where criticisms of Southwest are mocked and not taken seriously by people who represent the airline and get perks from them for doing it.
I will continue to fly SWA as they usually get me to where I need to go and the RR program, Companion Pass and other perks are usually very good. They have had a rough last 12 months and they are putting too much of their burdens on their customers. I have plenty of reliable friends and contacts (including Travel agents) who share this opinion. It is shameful that you and your friend Middle Seat do not even budge and admit the validity of any of my complaints and the many others I see have been posted.
The two of you obviously enjoy taking personal shots at loyal Southwest customers. This is pretty pathetic since you are compensated representatives of the airline - albeit in perks - you are compensated! So, you are obviously not motivated to show objectivity.
And again, you avoid the issue - you refuse to acknowledge that some of these replacement itineraries are so ludicrous that they should never even be options compared to what is available. You defend the wonderful computer algorithm and hide behind "you can change it". Yeah, but a valued customer should not have to be put in a position that they are stuck with such a ludicrous itinerary that they have no choice but to change it. That is the point. Particularly since the change cannot be made easily and quickly as you suggest.
So answer me this - same question as I have for Middle Seat - are you in disagreement with the Southwest employee I referenced? She was clearly on my side on the issue I helped with, acknowledged the issue was absurd and offered a full cash refund even though it was a Wanna Get Away fare.
And one other question - what is the basis for questioning my honesty? If you have any way of suggesting that I prove some of the stuff I am posting about is true, I welcome your input and will post such evidence if possible.
Have a wonderful day dfwskier.
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