Southwest Airlines Community

Sadly, these deals are meaningless to me since I already have a companion pass.  Now if I could use it for someone else that would be good, but I have to change my current companion which I could do anyway. ... View more

I'm also sorry to hear this happened to you.  I don't know if it happened to me if I could blame SWA airlines or not?  I often see folks get on the plane and place their bad in the overhead bin and then continue to walk further back on the plane for their seat, I would never do that.  In fact, as much as I hate it, I put my carry on under my seat.  Once the plane if fully loaded I check and see if I can squeeze it in at an overhead where I'm sitting.  I don't know how far away you were from you bag, but it's a lesson learned not to take your eye off the prize. As soon as folks jump up like there is a $100 prize for the first one to squeeze towards the front exit door, my eye is on my bin, primarily because all of my electronics are in my carryon bag. There are those that make mistakes (take the wrong bag) and those that will take it on purpose, it's just the way it is.  I've been the personal victim of thief way too many times in my lifetime to now just know to error on the side of caution because of this. If it was an honest mistake, your bag will make its way back to SWA, if not, I'm sad to say that it won't.  I've even been on the window seat and as soon as the bin opens with my bag in it, I've asked someone to hand me my bag if they would.   ... View more

@KAI2121 @SoCalFlyer97 Thank you so much for bringing this to my attention.  As a flyer of SWA since 1997 I had no idea this ever existed, silly me.  I'm in fact going to head right to the link and try it out right now and book a flight somewhere.  SWA should give you a percentage of my flight for your insight on this.   ... View more

    this isn't your post under another name?  It seems you have the forum mistaken for some place you can just throw out any question and get relief.  It's a discussion forum that I'm sure that I'm sure if you took the same time it took to sign up for this forum you could have found out which department at SWA handles sponsorships.  You're looking on a much larger scale than a one-time check for uniforms.    Here is what I found:    I found a page on the Southwest Airlines website that lists their corporate citizenship efforts  1. However, I couldn’t find any information on who handles sponsorships at Southwest Airlines.   Maybe this might be more helpful.   Direct message Southwest with a comment or question on their Twitter account – @Southwestair. Southwest Airlines Mailing Address And lastly, if you just need to do it the old-fashioned way, you can write to Southwest at Southwest Airlines P.O. Box 36647-1CR Dallas, Texas 75235 @Gatzbyy ... View more

I'm on the fence for this one.  Although I know there are those that have one bad experience and sign up to this forum for the only reason to try and bash SWA.  Are they perfect, no, are they trying, I still believe they are.  As mentioned often in other posts, SWA has so many understaffed areas that if filled would make the product they serve go much smoother.  If I was in their HR office, I think finding those voids to fill would be more productive to everyone than hiring someone to monitor a discussion forum.  I don't mind hearing the other side, but, if you're agenda was to insult and try and degrade, any counterpoint would be mute to them anyway.  Hopefully a solution can be found. ... View more

@dfwskier  But it does now fly to Bozeman, MT.  Go figure   ... View more

Normally within an hour.  But I've also waited as long as several hours, but yes, immediately.    ... View more

@HeartsHelping04 Without any support (website link) or any type of verification you do really exists, I encourage anyone in this forum NOT to bite on this.     And as already stated, SWA does not allow folks to solicit formally or informally in this forum.     If your organization is legit I wish you the best in securing the support you need.  You never did mention (that I recall) how these points help the children you assist out if donated.   ... View more

lol, I thought I was the only one filing late....   ... View more

@TheMiddleSeat I figured as much.... ... View more

Since they started the practice of making sequential boarding numbers for companions, I've flown about 30 times.  Each time my companion was the next boarding number.  ALTHOUGH, this to be true, my companion always goes ahead and checks in right at the 24-hour mark to be sure.  I don't know if it's because I'm also an ALister or not, but I love it and thank SWA for the change.   ... View more

I do pretty much the same as Jessica.  And I book a hotel that is giving out larger amounts of points for staying.  Often more than what I could bargain shop for, but in the long run, helps me get the companion pass 10 years running.  I use to do a rental car, but found out that you normally pay more using SW partners.  I just add my frequent traveler info to my rental car company and get the 600 points that way.  ... View more

lol, I went ahead and signed up for the promotion just because I sign up for every promotion.  This is, I already have a companion pass for my wife, and I don't fly with anyone but my wife, so although I will qualify for the companion pass, I won't get to use it.  UNLESS, any of you savvy folks out in the community know something I don't, please share.    ... View more

This has also started at CABO San Joes airport.  Not sure why this has started to pop up, but just another thing to contend with and why I always get to the airport very early when going to Mexico. ... View more

Unless you have a third bag, your bags flew free.  So now that you're corrected, you can at any time delete your thread.  Love SWA and the no bag charge policy.   ... View more

Good information to know, I've often wondered what I would do should I lose my identification while on travel.  That came from a near situation of losing my driver's license (only form of ID) only to actually find it hidden deep in my carry-on bag after I dumped everything out near the ticket counter.  THANK YOU ... View more

@tenaciouss I've booked over 100 rooms through the SWA hotel (booking.com) process and have to say only once did I have any issue.  That once was my fault for not seeing no cancelation, however, I still got it cancelled by going through the process of contacting booking.com and working with the hotel.  In the end, it's up to the hotel to force you to keep the room, or courteously cancel it.  With all that said, I know that it's often cheaper by direct contact with the hotel, but you get no SWA points.  I've had a companion pass for the past 6 years primarily due to the fact I use the SWA link to bookings and get on some stays up to 8,000 SWA points.  Getting something, I need any way, a hotel room, and paying a bit more than rack price that helps me get companion, Priceless.  To end this, no I've not had any issues with SWA and booking.com on any of the hundreds of bookings I've made.   ... View more

@New Arrival.  No context to your post only makes us loyal customers glad you won't be on any flights with us....THANK YOU.  Enjoy the added cost for you bags when you fly. ... View more

Sorry for your experience, but who in their right mind puts anything of value in a checked bag anymore.  I know you said you didn't want it to be considered as a weapon, but maybe that inconvenience seems a bit more appealing than what you're going through.     Word to the wise, computers, cameras, IPads, Jewelry, etc., should be in your purse, backpack, carry on, or small suitcase carry on....   ... View more

@TheMiddleSeat @Diablito1269 Good point middle seat.  I've made complaints on here and the majority of the time provided data with those issues.  I see no evidence to your complaint, however, Middle Seat, does.   ... View more

@floridaguy I don't want to jump on you, but I think that SWA will feel the brunt of the mishaps of the 22022-holiday season.  Not just in the loss of some loyal customers, but in refunds, accommodation payments, and so on.  Without the academia background you have, I'm still going to say that SWA losses won't get to substantial amounts that will break the bank.  Do I think they should pony up for their failure to not have got a better system so that this may not have happened, YES.  We also seen what happened recently with a national ATC system.  Having this happen, IMO, helps everyone looks to troubleshoot and upgrade so that all airlines can provide a better travel experience.  But to your point of continuous hoping that SWA tanks or pays out their teeth is just crying now.  Good luck in your lawsuit, I'm assuming you're in one or both.    ... View more

@ SWA, Senior discrimination....🙄🤔😁 ... View more

@chgoflyer But I've also learned in the meantime, SWA no longer offers Senior fares.  That's a downer.   ... View more

 @chgoflyer Honestly, the Senior fare is higher?  Wow, why then have a Senior fare.  That's a buzz fizzle to turning 65 for me.   ... View more

@NONSTOP1 It appears you just reply to posts without reading the previous posts of possible solutions.  I agree, maybe somebody at SWA could come up with a simpler process to this.   ... View more

@floridaguy  I'm guessing that you aren't very familiar with class action lawsuits, or most lawsuits for that matter.  I say that because you would actually think this, or any, lawsuit would be settled by July.  More power to those who join the suit, I'm just thinking it's a waste of your time, but I've been wrong before.  Good luck to you if you join.   ... View more

@ bulkheadbill   I'm not going to oppose that you've seen seat saving on the Exit row seats.  However, I've not, ever.  I don't fly as much as you, only 25 -30 flights a year, but haven't seen any exit row seat hoarding.  I won't tat for tat if there is or isn't a "written" policy, but it is known that a person is allowed to sit in any open seat, (occupied with a coat, bag, backpack, or whatever). thus the often announced open seating policy.  Have I sat in the exit row area, on occasion, but since I'm a A list, I normally stop at the first free entire row that I come to, even thought exit rows are open.  Is there a reason that you have to sit the far back.  Other than the 1 seat on both sides, there really isn't a significant difference in leg room, IMO.  Do I see people save seats by placing something on a seat, YES.  Have I put something on a seat to save it for someone, YES.  Here is what I've seen 100% of the time when someone has a reserved seat item (to myself included) a passenger asks, is someone sitting there?  The normal reply is that they are indeed hoping to keep it open for someone.  The passenger nods in agreement and move on.  I've never seen anyone demand they let them sit in that seat, although legal, or have any harsh words or confrontation.  To put a number to this, I'm going to say I've seen or been asked this question at least 100 times.  Yes, 100 times, with no confrontation.  When it involves me, I for one, sit in the middle seat, where most people will just go on by not to have to sit by someone.  When someone does ask if anyone is sitting in the window seat, (which has my bag/coat/whatever) in it, I always say, my wife/friend/relative is coming, but I always offer the isle seat.  99% of the time they politely say that's ok, and move on.  I've never been hassled.  I even have a back up plan if someone ever does want to force the issue, I will just tell them, yes, I'm moving over to the window seat.  I'm going to assume they won't take the middle seat, and if they chose to take the isle, the middle is still open for my wife.  Now, that's actually been eliminated as of recent policy chance by SWA that gives my wife the next boarding number as my companion pass...  JUST ANOTHER perk by SWA that keeps me flying with them.  Thanks for enduring this lengthy post.   ... View more

I've tried to stay positive often in this forum, but have posted harsh comments, rarely at SWA, but at those with nothing to do but be negative.  Yes, this was a big letdown by SWA, but as you noted, they owned it.  For me, I took all the warnings to heart and cancelled anything booked after Dec 10th and banked my flights for another day.  (A great SWA perk)  Thanks for posting.   ... View more

But we have since learned that SWA has known their systems of scheduling pilots and crews was insufficient since 1990s.  Some of this was a cause of this issue.  I love SWA, but they don't get totally off the hook.     ... View more