Southwest Airlines Community

adrienneb · ‎05-10-2023

So glad to review with you! Unfortunately, there's not a way to modify questionnaire answers after you click submit. You're welcome to reapply if one of your responses was in mistake - you may have to use a different email address to do so. We always recommend for Candidates to be extra careful in that step - misclicks happen all the time! edit: Hey again, @dkaeding1! I did some extra digging into this opening, and I do believe there's an internal issue with the questionnaire scoring! I will follow up with you with more details ASAP!

adrienneb · ‎05-10-2023

Hey, @JonC1126! Congratulations! It looks like you have completed the Employment Screening process. Your Recruiting Coordinator sent an email yesterday asking to confirm your start date. Give that email a reply just as soon as you can, and then they will follow up with additional details soon. Hang in there - you're almost to the finish line, and we're so excited to have you join us!

adrienneb · ‎05-10-2023

Hey, @oceangypsy4! Great question - there is not a required typing speed for the Customer Service Agent position. Hope this helps! Wishing you the best of luck & that we can welcome you into the Southwest Family very soon!

adrienneb · ‎05-10-2023

Hey, @dkaeding1! Thanks so much for reaching out & for your interest in a Career with Heart! I did some digging, and I see that the Supervisor Customer Service-Chicago MDW position you applied for had this question in the application process: "If you are not selected for this job posting, you will not be eligible to reapply for this position in Chicago MDW for 12 months from the day of interview Have you been interviewed by phone or in-person and not selected for the Customer Service Supervisor position in Chicago MDW in the last 12 months?" You responded "yes" to this question, which marked your application ineligible to proceed. I certainly regret any confusion there. We'd love to see you join our family once that 12 month timeline has passed, or maybe in a different opportunity that catches your eye. We post new positions every day, and we truly do appreciate your interest!

adrienneb · ‎05-10-2023

Hey, @LBorman! Congratulations on moving to the next step! You should be able to make that Candidate Home account and complete any necessary steps for the employment screening process here: https://swa.wd1.myworkdayjobs.com/external/login?Job_Application_ID=0e6608e9b5a490015c90fdfaf68c0002

adrienneb · ‎05-04-2023

Great questions! There are some positions we open for applications to just External Candidates, some to just Internal Candidates, and some that are open to both at the same time! We still review those applications in the order received - reviewing internal applications in the order received and then external applications in the order received. So, there are times where we'll fill an opening with an Internal Candidate before we get to reviewing those External Candidates. There's not a "set" amount of Candidates we review each time we open up a position. Thank you so much for your great questions and interest!

adrienneb · ‎05-03-2023

Hi there, @Sgambrel! Thanks so much for reaching out and looking to reconnect with your Southwest Family! With popular positions, or maybe positions that haven't posed for some time, we receive lots of interest and applications! For most positions, we work to review those applications in the order received. Once we've found the pool of qualified Candidates we need for the next step of the process for a position, we let others know of that update with the goal of not keeping anyone in a "limbo" status for too long. So sorry this means your application didn't make it to the next step this time around. I'd encourage you to keep applying, and really try to submit your application as soon as a position posts! That will get you in earlier in the review process, and (hopefully) reunited with your former role and Cohearts in no time! Wishing you the very best of luck! 💙♥️💛

adrienneb · ‎05-03-2023

Hey, @LuvingSWA2016! We're not reporting any known issues at this time! Let me know if you're having any difficulty with our Careers site, and I'd be happy to help troubleshoot! 😀

adrienneb · ‎05-02-2023

Hey, @TiffanyM1! Thanks for reaching out and for your interest in joining our Southwest Family! Our Internships do currently require that the Candidate be enrolled as a student at the time of the Internship. While we don't offer other developmental programs to those looking to join Southwest, we do offer career coaching and assistance with our Career Mobility Program to internal Employees. We post new positions each day - many of which vary on the requirements and experienced required to qualify! Keep searching and reviewing opportunities as they become available, and you never know what you'll find and connect with. We'd love to have you join our Family and continue developing in your career journey!

adrienneb · ‎04-28-2023

Hey, @StarJuno127 Thanks for your interest in joining our Southwest Family as a Flight Attendant! Our Flight Attendants are not required to wear makeup, as long as they present themselves in a well-groomed and professional manner at all times. Should our Employees choose to wear makeup, it should be professional and complement the uniform. Eccentric and exaggerated cosmetic styles and colors are prohibited (e.g., glitter, excessively bright colors, state makeup, etc.). Read more details about our Uniform Appearance Standards here: https://swa.is/UpdatedFAQs. As long as you meet our standards, your "blessing" wouldn't disqualify you! 💙❤️💛

adrienneb · ‎04-28-2023

Hey, @CourtWoe! Thanks so much for asking and for your interest in joining our Southwest Family! If you're interested in joining our Customer Support & Services (CS&S) Team, you'd need to submit a separate application for the position when it opens for applications. If you've applied for this CS&S position and were not selected, you wouldn't be eligible to reapply for 12 months from the date of your interview. Your application or selection status to the Ramp Agent position wouldn't impact or limit you to applying after 12 months to the CS&S position. I'd encourage you to speak with your Recruiter and express your interest in the CS&S Team!

adrienneb · ‎02-28-2023

Thanks for confirming! I double checked, and I'm sorry to say that we didn't receive an application associated with that email address. There was some site slowness and complications due to high traffic when the position was first posted, and I regret that you were caught up in that. While the position is closed and not accepting additional applications at this time, we'd love to invite you to apply the next time it opens or to other opportunities on our Careers site. We post new roles each day, and we are honored that you're looking join our Southwest Family!

adrienneb · ‎02-27-2023

Hey, @BrittneyWard Thanks for reaching out! I wasn't able to find an application for the Flight Attendant position using your yahoo email. Could you verify the email address you used when applying to the position? I'd be glad to dig into that with you! 😊

adrienneb · ‎02-27-2023

Hey, @trannam1302 We received many, many applications to our Flight Attendant posting last month, and our Inflight Recruiting Team is actively reviewing applications in order to set up chats and interviews with Candidates. There were many Candidates, and it may take some time (even months!) to hear back from our Team, but we'll get you an update and invitation to discuss the opportunity further with one of our Recruiters just as quickly as can be! We appreciate your patience in the process, and we're very thankful for your interest in the Southwest Family! Best of luck!

adrienneb · ‎02-27-2023

Hey, @kaseydressler! So happy to hear about your interest in joining the Southwest Family! We received many applications to our most recent Flight Attendant posting, and our Inflight Recruiting Team is actively reviewing applications and beginning to set up chats and interviews with Candidates. Since there were so many Candidates, it may take some time (even months!) to hear back from our Teams, but we'll get you an update and invitation to talk with one of our Recruiters just as quickly as can be! We appreciate your patience throughout & are wishing you the best of luck!

adrienneb · ‎01-31-2023

Hey, @michelledunn5! I'm part of our Talent Acquisition Team, and I appreciate you reaching out! It sounds like you're referring to our Customer Support & Services position, which is fully-remote! This position isn't currently open for applications, but you can keep an eye out for it and sign up for notifications on our Careers site. There may be other positions that are remote or offer hybrid options, but those vary depending on the position. Keep an eye out for those positions on our careers site as well, and you can always discuss the workplace requirements when speaking with our Recruiting Team! Thanks so much for your interest in joining the Southwest Family 💙❤️💛

adrienneb · ‎01-31-2023

Happy Tuesday, @diannebrown3023! Thanks so much for reaching out - I'm glad to provide some additional insight here. Upon review, when asked the question "If you are selected as a Flight Attendant trainee, you will be required to attend four weeks of unpaid training in Dallas, Texas, which will require you to stay overnight Monday through Friday for the entire training class, as well as train on weekends. During initial required training, lodging, some meals, and your transportation to and from the training facility and Dallas Love Field airport are provided by Southwest Airlines. Only trainees who successfully complete the training will receive a one-time $1,200 bonus, before taxes are withheld. Trainees who do not successfully complete initial training do not receive the one-time bonus payment. If selected, are you willing to attend four weeks of required, unpaid training in Dallas, Texas?" you indicated "no". This answer disqualified your application from consideration, as mentioned training in Dallas, TX is a requirement for the position. If your answer was a mistake, we'd love to invite you to reapply when the position opens back up for applications! We are so appreciative of your interest in joining the Southwest Family!

adrienneb · ‎01-31-2023

Hey, @bamaldonado! I can confirm we received your application for the Flight Attendant position, and it looks like we emailed you confirmation and details of the our Inflight Recruiting Team's next steps on January 23! Be sure you check your junk/spam folders for that message and future messages! We appreciate your interest in joining our Southwest Family, and we hope to connect with you soon!

adrienneb · ‎01-31-2023

Hey, @mountainmuse! If a position closes before you click "submit" on your application, you'd be unable to complete that submission. I took a closer look, and I can confirm we received your application for the Flight Attendant position. Our Inflight Recruiting Team is developing next steps and beginning the review process for Candidates now - we received a very high volume of applications for that position. That said, we'll be reaching out to each Candidate over the next several months to set up interviews and get to know you better. We're excited and appreciative of your interest in joining our Southwest Family!

adrienneb · ‎01-31-2023

Hey there, @Jilldiehl! We appreciate your interest in joining our Southwest Family! If you submitted your application for the Flight Attendant position and were unable to upload your resume at time of submission, rest assured that you'll have an opportunity to provide it when speaking with our Inflight Recruiting Team in the future. We hope to connect with you soon!

adrienneb · ‎01-23-2023

So happy to help, @mavsfans2002! Wishing you the best of luck!

adrienneb · ‎01-23-2023

Hey again, @mavsfans2002 ! Unfortunately, once an application is submitted, we’re unable to make changes to your questionnaire answers or remove that application from your profile. You could apply with a different email address or continue to check careers.southwestair.com for the next posting and/or sign up for a job alert on any job description page!

adrienneb · ‎01-23-2023

Happy Monday, @mavsfans2002! Thanks so much for reaching out - we'd be glad to provide some additional insight here. Upon reviewing your answers to the application questionnaire, when asked "Are you authorized to work in the U.S. or will you have authorization to work in the U.S. by date of hire?" you indicated "no". Since this authorization is a requirement of the role, this answer deemed your application ineligible. We're so sorry for any confusion there. If this was by mistake, we'd love to invite you to apply to this position or other positions posted on our careers site! We post new opportunities daily, and we hope to get to know you better as you explore a career at Southwest Airlines! 💙❤️💛

adrienneb · ‎01-23-2023

Hey there, @msydney434! So sorry for any confusion or disappointment surrounding your recent application. Upon review, when asked the question "If selected for the job you will be required to attend a full-time, paid training course in Dallas, TX for 11 days, with overnight stays required. Food, lodging and transportation during training are paid for by Southwest Airlines. Are you interested in a job with these requirements?" you indicated "no". This answer disqualified your application from consideration, as training in Dallas, TX is a requirement for the position. If your answer was a mistake, we'd love to invite you to reapply when the position opens back up for applications! We are so appreciative of your interest in joining the Southwest Family!

adrienneb · ‎01-23-2023

Hi there, @Jr123! Congratulations on your contingent offer! Rest assured that our Careers Team is actively working to get your employment details finalized and to provide an update to you. With a high volume of applications and Candidates, it may take our Teams some time to complete all necessary steps and follow up with you. We appreciate your patience, and we can't wait for you to join us for the ride of your career as a Southwest Airlines Customer Service Agent!

adrienneb · ‎01-23-2023

Hi, @Kaimiloa1! Congratulations on your contingent offer! Your Recruiter and/or Recruiting Coordinator will contact you with further information regarding the next steps in the hiring process as they finalize your background and coordinate a start date! We ask that you monitor your phone and email (including junk /spam folders) daily to not miss any important communication. We can't wait to see your career take flight at Southwest Airlines!

adrienneb · ‎01-23-2023

Hey there, @LadyRistrem2022! We appreciate your interest in joining the Southwest Family! Our Careers Team is actively reviewing applications for the Reno Customer Service Agent position (R-2023-17690). You can review your status on your "My Application" dashboard in your Candidate Home Account, and we recommend keeping an eye on your email inbox and junk/spam folders for any updates or actions our Team needs from you. Wishing you the best of luck!

adrienneb · ‎01-23-2023

Happy Monday, @reneeriian! We appreciate your interest in joining our Southwest Family! If you submitted your application for the Flight Attendant position and were unable to upload your resume at time of submission, rest assured that you'll have an opportunity to provide it when speaking with our Inflight Recruiting Team in the future. We hope to connect with you soon! Wishing you the best of luck!

adrienneb · ‎11-14-2022

Hi there, @Fruneisha94! We appreciate you reaching out and making us aware of this situation. I'm sorry to hear of this disappointing and frustrating hiring scam you were caught in the middle of. Currently, hiring scams are on the rise, and fake Southwest Airlines job ads are floating around the Internet. It sounds like you likely saw one via email and received messages about an interview screening at Southwest. Our Southwest Airlines Careers Team will never ask you to purchase equipment for work, request money as part of the training and employment process, or make a job offer without multiple interviews. If you see a posting for a Southwest job, please check our official Careers site at careers.southwestair.com to confirm the posting is legitimate. The best way to stay updated on new openings is joining our Talent Community on the Careers site to be notified when positions become available. Additionally, Job Scams are something the FTC can help with and tracks. We recommend visiting the FTC website to report the fraud: https://reportfraud.ftc.gov. The Internet Crime Complaint Center (ic3) may also be a good place to file a complaint and it is associated with the FBI: https://www.ic3.gov/Home/FileComplaint. Finally, we recommend visiting Identitytheft.gov if you may have unwittingly given over PII, particularly your social security number. Thank you so much for your interest in joining the Southwest Family!

adrienneb · ‎10-13-2022

Hey there, @raja! Thanks for reaching out! We're honored that your friend is looking to join the Southwest Family, and we love that she wants to bring her previous aviation experience with her to a role at our Dallas (Love Field) Team! When those Dallas Ground Operations positions open, they tend to get a large number of applicants. Our Recruiters review applications in the order they're received, so we recommend to apply as soon as possible. This helps to prevent the position being filled by someone who submitted earlier. You and/or your friend can set up job alerts, so that y'all are of the first notified when a position becomes available. Instructions on how to set up those alerts can be found here. Wishing your friend the best of luck!

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