Southwest Airlines Community

Why post a link to a questionable website? ... View more

Well, that's one way to keep people from commenting and posting publicly when they are unhappy with your company for whatever reason.   The fact this community was never an official "support" avenue (no promise of a response from an actual employee and people posting were doing so to just converse with other Southwest customers) doesn't make any sense to have it be shut down.  Feels very intentional to keep people from sharing opinions (negative) of the many changes going on at Southwest lately.   Saying a lot of the knowledge from here was put into the new "help" site means nothing when your employees were never promised to respond to people here anyway.  It's just cutting off communication between customers ... but they will just jump to sites like Reddit where many of the users are a lot less complimentary of your company.  At least here you had your Champions that posted a lot and stuck up for you a lot of the time.   Poor move, Southwest. ... View more

Wow, unreal.  That's one way to keep people from publicly complaining about changes you have been making. ... View more

I'd recommend calling Customer Service and see what they can discover.   Unfortunately, this forum is user-to-user, so you are not likely to get any official assistance here. ... View more

The changes don't go into effect until next year.  I'd just be patient and see what information comes out in September at the investor's meeting or by year end.  I could be 100% wrong (wouldn't be the first time - haha), however, I'm sure they are aware of the "perks" they offer on the credit card (such as upgraded boarding) and have already considered what that could be replaced with under the new operating structure.   Note: Chase will flag your account as an account that received a credit and be less apt to assist in the future if you have an actual problem, because they can see you already received the credit (they won't care the "why").  So I'd use it sparingly. ... View more

2025 will be when it becomes effective.  They posted to Facebook.     ... View more

I have a flight in late September and return flight in early October, so definitely will want to know the details (especially since I'm travelling with two toddlers).  But, guessing we will just have to wait until Southwest decides to provide details beyond their press release.   The articles I've read all say they are starting to sell red-eye flights as of today, with the first flights happening in February 2025.  The articles said the other changes are happening next year and Southwest will provide more details on the changes in their September investor meeting:   https://www.swamedia.com/releases/southwest-airlines-launches-enhancements-to-transform-customer-experience-and-improve-financial-performance   "Southwest will provide more details on its comprehensive plan to deliver transformational commercial initiatives, improved operational efficiency and capital allocation discipline during its Investor Day in late September. " ... View more

I believe the news articles said the assigned seating and premium legroom seats available for purchase will start next year.   They are starting redeye flights in February (but I believe they are on sale as of today).   ... View more

This is a customer-to-customer forum.  Accordingly, Southwest is not apt to see this message, especially their recruitment team.   I recommend editing your post (if you have the ability) to remove your personal email address.  If you cannot do so yourself, try clicking the gear icon and report the post to the moderators to be removed and/or have your personal data redacted.   Good luck on your job search! ... View more

The issue is they never said “within 14 days of the schedule change” - that’s not in the emails that went out with schedule change notifications. The only limitation was change your flight within 14 days of original travel date or check in within 24 hours.  It never said you only had 14 days to make the change. ... View more

Hi,   I've tried replying here a few times and it says my post is posted but then nothing shows up.  I'm not sure the issue so I am trying on more time.   Since this was lost in a terminal, you would have to contact the airport.  According to LaGuardia's website (https://www.laguardiaairport.com/at-airport/tips), here are their lost and found guidelines:     Good luck!   ... View more

@MarkHursh wrote: Thanks so much for this.  I've shared your details @bec102896 with the team and we're following up on a few things.  Hope to share an update with you all soon on this one.  Thanks for reaching out! @MarkHursh  Any updates?  Thank you in advance.  I think any information, if even to say you are still investigating, would be appreciated by anyone following this issue. ... View more

Also, just to clarify, I'm not trying to be rude myself or argumentative.   But with everything else going on in the world ... and the current state of affairs in our country ... someone posting the same question on Reddit (or any other site), as well as here, is the least of things I think that would "ruffle my feathers," so to speak.   Now, someone posting intentional SPAM (like the account that was posting advertisements to orthopedic pillows or vein therapy or whatever that I saw here the other day), yes, I can see that being wholly bothersome and out of place - but instead of replying to it, I used the "report to moderator" button for it.   Oh well, six of one, half a dozen of the other, as they say.  ... View more

Yes, sometimes people get different answers from different sites. Not everyone who is on this site is on Reddit and vice versa.  And not everyone is on this site as frequently as you are.   They aren't hurting anything asking questions.  It takes more time to respond in a rude manner than it does to just ignore and move on. ... View more

@dfwskier  Why do you care if people cross post to Reddit?  I’m genuinely curious because as a newer member here I’ve been reading old threads, etc. and I notice you call people out a lot for posting on Reddit, almost as if to shame them? ... View more

@bec102896 mobile and desktop are the same … I  can understand the options being unavailable for brand new people but I wish they’d update the documentation here to tell users how long it takes or what you have to do to get access to the features … the help pages don’t specify anything and when I first joined the page told me “get started by uploading an Avatar” but the link to do so took me to a page that has no access to do it … So no one knows if it’s broken for new users or there is some invisible goal that must be met to have access to features advertised as being available to everyone.  Oh well that’s another thread and another topic, haha.  Just meant to say I’d help provide data as requested but I can’t because I don’t have direct messages and such. ... View more

I don't even have the option for Private Messages.   I also don't have any settings for AVATAR like the instructions here on the forum say you should have.       ... View more

@MarkHursh wrote: Hi there - mind sending me a trip example. A screenshot and confirmation number would be lovely! I'd be happy to provide my information as another example, but i don't seem to have the ability to send private messages (same way I can't upload an Avatar image, I suppose). ... View more

@SoCalFlyer97 wrote: @wkkunkle wrote: Saw a thread on REDDIT where people are complaining about this and supposedly a phone agent told people the policy changed to be you only have 15 days from the time they email you about the change in the schedule to change it yourself online now and after that you have to call and they will process it as a "courtesy."   Hello-   I would not take what the rep said on the phone as fact unless there is a written policy that backs up the rep's statement. Since this forum is customer-to-customer, I would ask via a DM via Twitter/X or via an email to Southwest so that you have confirmation of the current policy in writing.   The rules from a "A Change Was Made" notification email that I received in June for an October booking reads:   We recently made a change to your upcoming trip due to shifts in our flight schedule. You can see your new itinerary above. If this change works for you, you don't need to do anything—your reservation is already confirmed.   If your new itinerary won't work, you can change your flight date and/or time by up to 14 days from your original travel date at no additional cost. The quickest and easiest way to do this is to visit Southwest.com/rebook and enter your name and confirmation number. If you still need help or have questions after going online, you can call us at [SW Contact #]. Wait times to speak with someone may be high.   We're looking forward to welcoming you onboard.   My email did not specify a 15-day limited window to act on this. I didn't act on my notice as the change simply resulted in my return flight home departing 25 minutes earlier in the morning. However, I can confirm as fact that the functionality to change my flight online without paying a difference in fare was not working via any of the self-serve tools and my initial assumption was there was glitch in the system. Usually, one sees this banner further describing the rules when making the change which did not appear:       I'm not saying it's official or not; but, Southwest doesn't seem to be doing much to correct the issue with the website and/or app to be able to manage your own changes.   This is the little stuff that Southwest does that frustrates people.  If the change was unintentional, then it seems like it should be a higher priority situation to fix, especially since the schedule change emails tell you the easiest way to change your flight, if necessary, is to go online to do so - yet their site is broken and wants to charge people.  But, Southwest has also been known to change policies and not update their site immediately, either.   This issue has been raised with Southwest Support yet it's just standard form replies of "thanks" and "we'll alert the proper team."  There's no sense of urgency or "luv" for the customer to get the issue actually rectified. ... View more

Saw a thread on REDDIT where people are complaining about this and supposedly a phone agent told people the policy changed to be you only have 15 days from the time they email you about the change in the schedule to change it yourself online now and after that you have to call and they will process it as a "courtesy."   No way to validate that information though.  But my "schedule change" email came 05/30/2024 and it stopped showing online as able to be changed for free in the past two weeks.   Really wish someone from Southwest would provide some "official" information on the issue (here or via Twitter/X). ... View more

Honestly, I'd be surprised if it would make it to the destination in one piece.  Luggage is thrown around by the airlines (not just Southwest) so using this as a suitcase is not only going to be expensive (all the charges for oversized luggage and overweight luggage), it would probably arrive damaged.   If you really want it to be sent with stuff in it (versus having it shipped to your granddaughter empty and then just taking the contents with you), maybe consider shipping via FedEx or UPS?  I put in the dimensions of the box from Amazon (probably be another inch or two with a packing box) and 100 lbs and it came out to $220 on FedEx to go from East Coast to West Coast with FedEx Ground.   Just an idea.     ... View more

There's another thread on the forums here about this.  Southwest's systems seem messed up.  I tried reporting it to them via Twitter/X and they said they'd send it to the Tech Team, but it's still broken for everyone.  I can't say I'm surprised - they don't seem keen on actually fixing things when they break.   Other thread: https://community.southwest.com/t5/Reservations/Southwest-Flight-Schedule-Change-not-giving-option-to-change/td-p/174071 ... View more

I sent them a message on X/Twitter and sent them a link to this discussion.  They replied that others have reported similar concerns and they are sending it to the Tech Team to see if they can "get more info or get a fix for it." ... View more

Seeing the same behavior.   When viewing upcoming travel plans it used to say at the top about how they changed the schedule and you can change the flight two times for free.  That message is gone now both online and via mobile app.  Hope it’s just a glitch they get fixed (I don’t need or want to change right now but don’t want to lose that privilege if I need it). ... View more

Just wanted to concur that as a new member, I have no option to change my avatar image ... which is confusing/odd because on first login, the screen said I could get started by "changing my avatar" and had a link to my profile settings ... where I have no option to change my avatar.  Haha. ... View more