08-12-2023
11:01 AM
I looked in the "Press Release" section of the SWA website, but haven't found one covering this new (8/10?) release about free same day standby. Can someone point out the location of the press release?
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"Nothing to see here folks, just move along." Dfwskier and The MiddleSeat are the 2 biggest shills I've ever seen. "The company can do no wrong." I like Southwest overall and for now, will continue to fly them, but when there is a major problem, which there IS, FIX THE DARN PROBLEM! and that always starts with acknowledging that there IS a problem.
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12-29-2022
01:35 PM
1 Love
Dfwskier, of course other airlines have had major irregular ops like what happened last week. A true meltdown is the inability to recover, which the other majors have done quickly while Southwest has yet to do. They knew about this weakness in their hardware and software at least six years ago and here you are trying to say "we're no worse than everybody else." That is patently NOT TRUE. Problems arise for all of us, whether corporately or individually. The measure of all is how you respond to them and Southwest's corporate management has not done well at handling a long-known vulnerability.
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12-29-2022
12:39 PM
I just read reporter Lewis Lazare's article dated July 26, 2016 in the Chicago Business Journal about the "Southwest meltdown" that occurred that month. He said, "The evidence is mounting that Southwest's top management - or some of them anyway - were aware that the carrier's computer technology was antiquated, overtaxed and that the airline might have been operating on borrowed time in recent months." This was SIX YEARS AGO, airline fans!!! Gary Kelly has slid by into retirement and left this gift that keeps on giving to implode once again. There've been at least four now. Bob Jordan may be the current head in the guillotine, but this goes back to Kelly's long reign. He needs to resign from the board of directors today to help rebuild Southwest's credibility and shattered passenger loyalty.
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12-28-2022
01:02 PM
12-28-2022
01:02 PM
Floridaguy, you made an important point about preventing future catastrophes like this present one. This IS a pertinent issue now because many people who have booked Southwest need to be assured that there will not be a "next time." Unfortunately, Southwest had two nearly identical situations just last year in June and October, but failed to take remedial steps to prevent recurrences. So here we are again. Some good questions for management are: 1) what have AA, DL and UA done that have enabled them to persevere through some nasty weather while WN has had to nearly shut down their entire system? 2) Why have possibly 120 employees walked off the job in DEN in subzero weather when that did not occur at AA, DL and UA? 3) If these "meltdowns" last year were attributed to IT issues and subpar computer capabilities, why weren't preventative steps taken after these problems surfaced? I have two roundtrips to PHX booked in February. What level of confidence should I have about that?
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11-28-2022
06:23 PM
11-28-2022
06:23 PM
Slow your roll, Middle Seat. I’m saying, eliminate early bird, and make the purchase date the time of sequencing for all except A-Listers, and the higher fare levels. Each fare level could have its own sequence batch. Highest fair level given highest group with date of purchase determining sequence within the group and bye-bye EBCI altogether.
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11-28-2022
04:01 PM
11-28-2022
04:01 PM
Slow your roll, Middle Seat. I’m saying, eliminate early bird, and make the purchase date the time of sequencing for all except A-Listers, and the higher fare levels. Each fare level could have its own sequence batch. Highest fair level given highest group with date of purchase determining sequence within the group and bye-bye EBCI altogether.
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11-28-2022
03:42 PM
11-28-2022
03:42 PM
No, MiddleSeat, numbering at time of purchase can accommodate A listers because they can be sequenced before the “hoi polloi,” since Southwest knows who they are. Within 24 hours of the flight the sequence order can be adjusted for passenger cancellations and then commence issuance of boarding passes. MS, your “Southwest can do no wrong” chauvinism is showing again. If all the people who complained on this thread about early bird check in thinking it’s a scam feel that way, even if the company’s always right, something needs to be done to address the lack of customer satisfaction on this issue.
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11-28-2022
02:57 PM
11-28-2022
02:57 PM
The best and truest application of a customer-friendly "Early Bird" process would be that when you buy your ticket you get your boarding sequence number. Bingo, problem solved! WN can still require actual check-in within 24 hours if that's necessary, but it doesn't have to cost you your place in line if you're driving, swimming or sitting in the dentist's chair the day before your flight.
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11-28-2022
02:51 PM
Okay, here's the bottom line of the response that just arrived: "Rest assured, I have documented your feedback for our Senior Leaders via our monthly summary." (See "Raiders of the Lost Ark," final scene as the crated ark is being wheeled into the recesses of the cavernous warehouse: "Top men are working on this project, Indy!") Oh well, time will tell.
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11-26-2022
04:27 PM
MiddleSeat, what I would hope would be the obvious desired response is that someone will update the airport information link.
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11-26-2022
03:44 PM
Thanks MiddleSeat, I contacted the company a couple days ago. Awaiting response.
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11-26-2022
02:27 PM
@DancingDavidE Thanks for an excellent post about the ORD gate situation. The bigger problem I intended to address initially is why Southwest’s airport information link is so outdated. A more egregious example is for DEN. Southwest’s 16 new C concourse gates were opened in May with much celebration on the Southwest media link, but now, 6 months later, they still don’t show on the airport information link. This makes me wonder how many other cities’ listings are not current either. Somebody is not monitoring this information.
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11-23-2022
04:21 PM
3 Loves
Sorry Floridaguy, but I wasn’t asking why the gates get moved or for guesswork. I was simply asking which gates are currently used. Thanks to those who provided current information.
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11-23-2022
12:50 PM
The "Flying Southwest, Airport Information" link shows Southwest's gates at O'Hare as Terminal 5, gates 14-16. O'Hare's flight departure screen for Southwest shows it to be using gates 30-33. O'Hare's Terminal 5 map shows gates only going up to 21. Does anyone know which gates at ORD T5 Southwest truly uses and why these three information contradictions?
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04-01-2022
05:10 PM
I don’t mean the Travel bloggers. I mean the Southwest media department which normally puts something out the day of or the day after a schedule release.
Denno
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03-31-2022
02:39 PM
1 Love
I'm surprised there hasn't been a media posting yet for yesterday's Fall schedule release. Nothing noteworthy in the Sep-Oct schedule?
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12-08-2021
10:31 AM
Middle-Seat, thanks for trying , but your quote is 9 months old and basically restates what I said. Apparently nothing more recent on my two questions.
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12-08-2021
08:38 AM
Has anyone seen any firm info from Southwest about when the 737 MAX 7's will begin operating? Last I saw said a bunch were to be delivered in 2022, but nothing further shows in the schedules. Has the FAA even certified the type yet?
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12-07-2021
01:56 PM
Does anyone know if the Love Field gate use lawsuits were ever resolved by the courts? I notice that Alaska still leases 2 gates, but is currently only operating 3 flights per day. Bizarre situation.
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04-30-2021
03:47 PM
3) Delete the last flight in each direction and space out the ground time earlier to depart at a more reasonable hour
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04-30-2021
02:50 PM
After a quick scan through the new June schedule out today, it appears that the last flight of the day to/from DEN is a post-midnight arrival, whether it's a one flight a day market like GRR or ALB or multiple flight market like BWI, ATL, MKE, MCO, TPA, MDW with some arrivals as late at 1:55am (BWI). Given that business travel is way down and most summer travel will be leisure travel, who's taking the kids to see the grandparents or the Mouse and going to book these super night owl arrivals? I'm not looking for an explanation. I know that WN is just squeezing in a final round trip with aircraft at the end of the day. But I can't think there will be enough folks at times like these to pay the gas. The folks going to the many single flight per day markets with no better choices are getting hosed the most. Some times it's better to limit the offerings to a more reasonable schedule, fill 'em up, and call it a day. It's like the final scene from "Raiders of the Lost Ark:" "top men are working on this."
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04-09-2021
05:03 PM
Thanks for the ideas, people, but the 6000 series flight numbers that marked the first MAX's in March appear to be gone and I have yet to see a MAX designation on a June + dated flight. Maybe Southwest will simply dub them over some of the 737-800 designated trips, but it doesn't sound like anyone else has seen any either.
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04-09-2021
03:40 PM
Has anyone spotted any MAX8's in the schedule as of June 6 or beyond? I've checked quite a few routes from DEN and elsewhere, but, alas, haven't seen any. Should be quite a few in service by now.
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03-15-2021
10:37 AM
03-15-2021
10:37 AM
Here's what you're missing from my post: AA, DL and UA operated Saturday. What was OK for them and not for WN?
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03-13-2021
05:04 PM
03-13-2021
05:04 PM
Today is a "weather day" in Denver. WN cancelled everything in DEN and COS after the overnight aircraft left this morning. Meanwhile the "Big 3" have been operating all day. The main snowfall isn't expected until tonight and tomorrow. What's the deal? Did somebody in flight ops or dispatch jump the gun?
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02-17-2021
09:09 PM
I was hoping to initially find something within the Southwest website that I had perhaps not yet discovered.
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02-17-2021
08:43 PM
Example: Flight 123 operates Pittsburgh-Chicago midway-Denver-Portland. But if you pull up flight status you have to put the particular segment (MDW-DEN) and it will not tell you, at least that I found, that the flight originated in Pittsburgh or will continue to Portland. By comparison, a check with United flight status and you can see several previous segments or aircraft points of origin, aircraft registration number and all kinds of info. What I’m looking for is a way to enter the flight number and see the full itinerary of that particular flight number.
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02-17-2021
07:57 PM
Does anyone know if it’s possible to display the full itinerary of a multi-segment flight number to see a previous or a subsequent point? This has to do with flight status and not necessarily a reservation.
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