10-25-2019
05:21 PM
10-25-2019
05:21 PM
We're sincerely sorry to hear about your missing watch, @sandysue79. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to follow the steps below to reach out via official Customer Service channels. Thanks!
Submitting a Suggestion and/or Complaint
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10-23-2019
10:04 AM
Thank you for your suggestion, @BWIflyer! As a peer-to-peer support forum, we aren't equipped to assist you here. We encourage you to reach out with your suggestion via official channels following the steps below. Thank you!
Submitting a Suggestion and/or Complaint
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We're saddened to hear this, @sandysue79. As a peer-to-peer support forum, we aren't equipped to assist you here. We encourage you to reach out via official channels following the steps below. Thank you!
Submitting a Suggestion and/or Complaint
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10-23-2019
10:00 AM
We're saddened to hear this, @sandysue79. As a peer-to-peer support forum, we aren't equipped to assist you here. We encourage you to reach out via official channels following the steps below. Thank you!
Submitting a Suggestion and/or Complaint
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We're saddened to hear this, @sandysue79. As a peer-to-peer support forum, we aren't equipped to assist you here. We encourage you to reach out via official channels following the steps below. Thank you!
Submitting a Suggestion and/or Complaint
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10-21-2019
11:54 AM
10-21-2019
11:54 AM
Hi @Dawna22! I can verify that you can opt to purchase EarlyBird for just the return flight since I just did it myself on a multi-Passenger reservation. As long as everyone is on the same reservation, you only need to check in once. If you purchased EarlyBird, check-in is automatic for each person you purchased EarlyBird for. We look forward to welcoming you and your family onboard!
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10-17-2019
08:46 AM
We're saddened to hear that you feel this way, @Jmess . As a peer-to-peer support forum, we are not equipped to assist you here, but we encourage you to reach out to us via offical channels.
Thank you,
Nicole Ashley
Community Manager
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10-16-2019
07:59 AM
We're sorry to hear that! Please don't hesitate to reach out to our Customer Relations Team in the future if you have issues with your WiFi. Submitting a Suggestion and/or Complaint
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10-15-2019
08:49 AM
1 Love
Hi there! The only way to apply for a job at Southwest Airlines is by submitting your application for an open job at careers.southwestair.com. To check on the status of your applications, please visit https://corporatecareers-southwest.icims.com/ and log in using the email and password you used to apply for a job. If you emailed your resume to an individual, please reach out to that person or swapeople@wnco.com.
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10-15-2019
08:48 AM
1 Love
Hi there! Yes, please follow these instructions for updating your resume:
Visit https://corporatecareers-southwest.icims.com/
In the top right corner click ‘Returning Candidate? Log back in!’
Login using the email address and password you used to apply for the job.
When you arrive on your dashboard click ‘Update Your Profile’
You may upload a new resume that will be associated with the jobs you have applied for.
Scroll down and click ‘Update Profile’ to save!
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10-11-2019
09:41 AM
10-11-2019
09:41 AM
Our Mobile Team is aware and working diligently on a fix. Our apologies for the added frustration!
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10-11-2019
09:39 AM
10-11-2019
09:39 AM
@msfeeley, I'm very sorry to learn that you're having issues accessing our entertainment onboard. Can you please share your device type, version, and browser information so I can look into this?
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10-10-2019
04:43 PM
10-10-2019
04:43 PM
My apologies all! Our Mobile Team is aware that the issue returned, and we're hoping for a fix soon. Thanks for hanging in there with us!
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10-10-2019
04:40 PM
10-10-2019
04:40 PM
We're always working to grow! Have you seen our latest announcement, Jessica?
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10-10-2019
04:24 PM
1 Love
Hi everyone, yes, it appears I spoke too soon. Our Mobile Team is back working on this issue and we're hoping for a fix soon. Thank you so much for hanging in there with us!
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Hi everyone! Apologies again for the mobile boarding pass issue with PreCheck yesterday. I've just learned that the issue is fixed. Thanks so much for your patience and bringing it into this thread for awareness!
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So sorry for the frustration, everyone! I've just learned that our Mobile Team pushed a fix for this problem, and the ability to save your boarding passes in Apple Wallet has been restored.
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10-08-2019
02:49 PM
10-08-2019
02:49 PM
We know it can be tedious booking for the same travelers over and over. While we do not currently have a way to store traveler information for booking, your phone can help mitigate some of the frustration with its Text Replacement feature. You can set up a quick code like “$pass-port” and then your phone will automatically replace that code with your stored info like your passport number or your known traveler number.
See below how we stored Sarah Turner’s passport information under the code STP.
1. Within a text field, touch and hold .
2. Slide to Keyboard Settings.
3. Select Text Replacement.
4. Select the plus sign in the top right.
5. Add the phrase and text shortcut you want to store.
6. Tap the Save button, and verify it's been added.
Now when you go to type in Sarah’s passport number, simply type the code, and your phone will offer your stored phrase above the keyboard!
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Labels:
Good morning. Our Mobile Team is working on a fix, and we sincerely apologize for any inconvenience. Please know that in the meantime, eligible travelers are still able to print their boarding passes with their PreCheck status. Additionally, you can still use your mobile boarding pass to board your flight. Thanks!
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We're sorry to hear this, @greglvnv. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to reach out to us via the options in the steps below. Thanks!
Submitting a Suggestion and/or Complaint
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10-04-2019
05:05 PM
We're so sorry to hear this @Chaddbettencour. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to follow the steps below to reach out via official Customer Service channels. Thanks!
Submitting a Suggestion and/or Complaint
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10-04-2019
04:58 PM
As long as your hotel stay is complete on or before 12/31/2019, it counts as earning activity in 2019. Check out Year End Tier Processing for more details!
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10-03-2019
10:55 AM
10-03-2019
10:55 AM
We're sorry to hear this @mmcdermo. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to follow the steps below to reach out via official Customer Service channels. Thanks!
Submitting a Suggestion and/or Complaint
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10-03-2019
10:42 AM
10-03-2019
10:42 AM
Great suggestion, @NoCalTim! As a peer-to-peer support forum, we aren't equipped to assist you here. We encourage you to follow the steps below to reach out.
Submitting a Suggestion and/or Complaint
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10-01-2019
05:13 PM
10-01-2019
05:13 PM
UPDATE:
Hi all,
Just found out this is a known issue that we expect to have fixed this month. For more details, visit the thread containing Mark's Update. Thanks!
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10-01-2019
05:06 PM
Totally understand and apologize for the frustration! You can be assured we want the Customer experience on our website to be topnotch, so we appreciate the feedback.
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10-01-2019
04:56 PM
10-01-2019
04:56 PM
Thanks for the feedback, all. I'll let you know what I can find out!
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Hi Betsy! Visit the Customers with Disabilities page and click the Emotional Support Animals link in the left margin for full details. We hope to see you both onboard a Southwest flight soon!
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10-01-2019
09:51 AM
Hi all,
I was able to verify our agreement on the previous version came to a close, and the static image will remain until we're able to improve it later on.
Thanks!
Nicole
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09-30-2019
03:21 PM
09-30-2019
03:21 PM
We're so sorry for the frustration. How many Passengers were on the itinerary?
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