12-12-2019
02:57 PM
1 Love
Our WiFi service was designed to allow our Customers to stay connected while in the air. The level of connectivity we offer is ideal for surfing the internet, visiting social media sites such as Facebook and Twitter, and sending emails. The Southwest WiFi Hotspot limits access to certain high-bandwidth content and activities, such as telephony applications (VoIP); VPN; device/system/software updates; and certain video streaming subscription services, applications, and web sites. Nevertheless, we regret your frustration, @PerryCREMACS.
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We're sorry for the disappointment, @vscamp. I recommend reaching out to our Customer Relations Team on Twitter for a fast response. You can also reach them via any of the options in the Contact Us link below. They can look at your account and see if there are any alternatives for you to reach Companion this year. Thanks!
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Thanks @annieontheroad for bringing this one to our awareness. I've reported the error to our digital Teams, and they're having a look. This appears to be a back end issue involving our reseverations system. We apologize for any frustration!
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12-04-2019
04:02 PM
2 Loves
Hi @AndSoItGoes. Because we are open seating, and since many Passengers with disabilities require a specific seat onboard the aircraft, allowing them to board first permits them to secure the seat that best accommodates their disability. For example, a Customer with a full leg cast might need to secure the left or right side bulkhead, so it makes sense to allow them onboard first to secure that seat. Other Customers might need to be in close proximity to a lavatory. By law, we do not ask Customers what their disability is, so we do not always know why they need a specific seat, but again, boarding first with our style of seating is the best way for them to be in the seat they need. Hope that helps!
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12-03-2019
01:11 PM
12-03-2019
01:11 PM
1. Head to careers.southwestair.com.
2. Scroll down to Job categories, and make your selection.
3. Scroll down to view all current job positings within your selected category.
4. Click on the job you're applying for.
5. If it feels like both the job description and destiny are calling your name, click Apply Now in the top right.
6. Submit your email address.
7. Follow the prompts to:
Create a candidate profile
Answer candidate questions
Answer voluntary information for equal employment opportunity
Answer job specific questions
Voluntarily self-identify a disability
8. When you've finished, complete the process by clicking Update Profile in the lower right-hand corner.
9. You will see a success message, similar to the screenshot below, and you’ll receive an email confirmation.
10. Once you submit your resume, we’ll review it in the order it was received. Then, the first step is a telephone interview. An in-person interview would follow if you advance in the process. In-person interviews are conducted by our Recruiters. If you’re selected, a federal background check and drug test are required. We intentionally spend an inordinate amount of time on our hiring process to ensure we hire the best candidate, whose values are in sync with our organization. Thanks for your patience as we carefully select the newest members of our Southwest Family!
Didn't find the job you're looking for? Join our Talent Community to be updated about future opportunities.
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12-02-2019
10:01 AM
If you have an older iPad mini model, that could be the issue. We apologize for any frustration.
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Thanks for bringing this to our awareness. I've relayed your post to the appropriate Teams!
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Thanks for reaching out! Curbside at MCO opens at 4:15 a.m. We look forward to seeing you onboard!
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We're saddened to know we let you down, @DonnieD. As a peer-to-peer forum, we aren't equipped to assist you here, but we encourage you to reach out via the options in the Contact Us link below. Thank you.
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11-22-2019
10:10 AM
11-22-2019
10:10 AM
We're sorry for the frustration, @fryer1033. Our Mobile Team has confirmed this is a known issue currently being worked on. At the latest, they anticipate a fix by January, and we apologize for the inconvenience!
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Love this story! It's true that Crew Members are constantly working to keep Passengers safe, even though it's largely unnoticed. Thank you so much for calling in so we could pass along the kudos she deserves.
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11-20-2019
02:58 PM
11-20-2019
02:58 PM
We're sorry to hear this, @Cable-TV-Guy. In the future, please feel free to reach out to a Flight Attendant onboard. As a peer-to-peer support forum, we are not equipped to assist you here, but we encourage you to reach out via the options below. Thanks!
Submitting a Suggestion and/or Complaint
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Hi Jessica! The TSA, not Southwest Airlines, manages all facets of security screening. You can tweet to @askTSA for more information or visit TSA.gov. Unfortunately, we are not able to check in these Passengers until they've checked in at the ticket counter.
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11-18-2019
10:48 AM
We're so sorry to hear this, @starek. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to follow the steps below to reach out via official Customer Service channels. Thanks!
Submitting a Suggestion and/or Complaint
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11-18-2019
10:27 AM
We're saddened to hear this, @Abcramer. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to follow the steps below to reach out via official Customer Service channels. Thanks!
Submitting a Suggestion and/or Complaint
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Hi everyone. This is an interesting one! Southwest and Spirit, in addition to most major domestic carriers, partner to allow their employees access to the internal standby network. The only way to receive A3 is to purchase a Business Select Fare or Upgraded Boarding. My guess is the Spirit employee was flying standby, got cleared, and purchased Upgraded Boarding.
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11-18-2019
09:47 AM
11-18-2019
09:47 AM
Great question, @CK_PIT! While your EarlyBird is guaranteed on the new flight as long as the change is made prior to 36 hours of departure, we don't share details of the assignment process externally.
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11-11-2019
11:06 AM
11-11-2019
11:06 AM
Sorry to hear this, @tdjones22. What version of our app are you using?
Thanks!
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11-11-2019
10:41 AM
We're sincerely sorry for the inconvenience, @balexswa. As a peer-to-peer support forum, we are not equipped to assist you here, but I strongly encourage you to reach out via the options in the steps below. Thanks!
Submitting a Suggestion and/or Complaint
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11-11-2019
10:21 AM
11-11-2019
10:21 AM
Sorry for the frustration, @Sabstar! As a peer-to-peer forum, we aren't equipped to assist you here, but we encourage you to reach out via the options in the steps below. Our Customer Service Teams can go into your reservation and see what's going on. Thanks!
Submitting a Suggestion and/or Complaint
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Hi @nana0216, there is not a daily limit so long as the Customer does not go over the total annual value!
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Hi all, I was able to verify our agreement on the previous map version came to a close, and the static image will remain until we're able to improve it later on. Apologies for any frustration!
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11-06-2019
08:01 AM
Sorry for the frustration, @sharonlabat. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to follow the steps below to reach out via official Customer Service channels. Thanks!
Submitting a Suggestion and/or Complaint
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Hello, and thank you for participating in the Community. We understand the concerns discussed here and appreciate the opportunity to respond with our statement:
Southwest will vigorously defend the lawsuit. When the incident happened two years ago, we investigated the allegations and addressed the situation with the Crew involved. We can confirm from our investigation that there was never a camera in the lavatory; the incident was an inappropriate attempt at humor which the Company did not condone.
The Safety and security of our Employees and Customers is Southwest's uncompromising priority. As such, Southwest does not place cameras in the lavatories of our aircraft.
Nicole Ashley
Community Manager
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10-28-2019
09:06 AM
10-28-2019
09:06 AM
We're sincerely sorry to hear we let you down with our handling of this situation, @azspartan. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to follow the steps below to reach out via official Customer Service channels. Thank you.
Submitting a Suggestion and/or Complaint
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10-28-2019
08:23 AM
10-28-2019
08:23 AM
We're sorry for the frustration, @MrSavage. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to follow the steps below to reach out via official Customer Service channels. Thanks!
Submitting a Suggestion and/or Complaint
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10-28-2019
08:18 AM
10-28-2019
08:18 AM
Next time! It's always a pleasure having you onboard, @gsking.
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10-28-2019
08:17 AM
10-28-2019
08:17 AM
We're sorry to hear this, @stagges92. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to follow the steps below to reach out via official Customer Service channels. Thanks!
Submitting a Suggestion and/or Complaint
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Hey @gsking! If I'm understanding correctly, a bag checked at the ticket counter will travel on your original itinerary, unless you are cleared for standby and have your bag with you and it gets checked during boarding. In that case, you can pick it up at the carousel upon arrival. Otherwise your checked luggage will travel on the originally scheduled flight. Hope that helps!
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10-25-2019
05:40 PM
3 Loves
Hi @PamG. We follow federal regulations in offering preboarding to Customers with disabilities in order to comply with the Air Carrier Access Act. It's also important to note that many of our Customers have disabilities that are not necessarily visible or restricted to a specific age group (e.g., diseases that cause blood clots, epilepsy, autism, etc.). Nevertheless, we regret any frustration.
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