Southwest Airlines Community

Hi @smitty6pack,   You can print your boarding pass from a Southwest Kiosk using just your confirmation number, so you won't have any trouble there. As long as you have some form of identification and explain the situation at the ticket counter, they'll be able to print it for you as well.    Getting through TSA will be a little different, but it sounds like you've already done some research on that. For more info, check out their website here.    Sorry about the lost ID!   ... View more

Hi @shel31580,   Thanks for posting in the Community! I'm glad that this is a good communication option for you - as you can see, there are definitely folks here with answers.    You can definitely make a change to only one portion (the return, in your case) of your itinerary. Go to Southwest.com, and click on "Change Flight." Then, type in your confirmation number and first/last name. You will be prompted to rebook your flight, and then given the fare difference. Very simple! Good luck, and please post if you have any follow up questions.        ... View more

Hi @Grmama3,   We're excited to have you flying with us in a few weeks. I'm really sorry to hear about the experience you had in Burbank - that's definitely not in line with our philosophy about the way Customers should be treated. I want to reassure you that our Customers are typically met with friendliness and warmth when they show up to fly on Southwest Airlines.   If you are in need of a preboarding pass, all you need to do is speak with the Customer Service Agent at the gate and let them know that you require a little extra time to get situated on the plane. They will make sure you're given the appropriate document. Then, simply line up when the Operations Agent calls for preboarders. Hope you have a great trip, and thank you for taking time to post in the Community!   ... View more

Hi @parkbr,   If a ticket was $110 and you applied a $50 credit, you would just pay the difference of $60. Then, you can purchase the return trip for $100. Or, you can book the whole thing together as a round trip (it will not cost you any more/less to book one way vs. round trip on Southwest Airlines).   ... View more

Hi @trooney523,    You can manage (cancel/change) your flights online through your Rapid Rewards Account! Thanks for posting in the Community - we're happy to have you here!   ... View more

Hi @Doug121,    We are not discontinuing flights between Denver and Aruba or Denver and Punta Cana. That said, most of our scheduled service to international destinations like Aruba and Punta Cana leave early in the morning from gateway cities like Baltimore, Atlanta, and Chicago, which makes it a complex situation to connect from a city like Denver. The best solution is to contact one of our Customer Support and Services Representatives at 1-800-I-FLY-SWA so they can build you a point-to-point routing.    ... View more

Hi @chgoflyer,   Can you tell me where you are seeing this information? That will help me get some clarification for you.    ... View more

@lpoquette221,   You're welcome! I'm glad that solution works for you!    ... View more

@Moacha,   We're saddened to learn you had a disappointing experience this morning. Usually, our Employees are known for their friendliness and compassion when serving Customers, and I'm sorry you were met with anything less. I'll send you a private message to follow up.      ... View more

Hi @easttowest,   It sounds like your daughter had a long, exhausting trip. I know in those situations, when everything already seems to be going wrong, any added inconvenience can really make things seem unbearable. Perhaps I can shed some light on our procedures and help make sense of your daughter's experience.    There are several reasons we don't send bags up from a canceled flight. Usually, we're able to accommodate Customers pretty quickly on another flight, so it doesn't make sense to send them down to the baggage claim area to retrieve luggage that would only need to be immediately rechecked. In a situation like the one your daughter was in, many of the bags would go unclaimed as people leave the airport to make overnight arrangements. All those bags would need to be re-screened and then reloaded, which would create further delays.    Our goal is always for Customers to enjoy the time they spend with us, and it's a great privilege for us anytime someone chooses to fly with Southwest Airlines. I'm truly sorry that we fell short this time, and I hope that we have a chance to provide your daughter with better memories in the future.   ... View more

Hi @easttowest,   Check out the TSA's frequently asked questions about IDs here. Your daughter will need to have a valid form of ID to get through security, but there are some other options, like a passport, that she can use if she won't have a valid drivers' license.    ... View more

Hi @easttowest,   Your daughter will need to have a valid form of ID when she goes through security, The TSA is generally willing to work with folks who don't have an ID because it's been lost or stolen, but it would be best to refer directly to their website for more information. Check out their ID FAQs here.    ... View more

Hi @corieboley,   I'm sorry you were one of the Members who received the erroneous Rapid Rewards Companion Pass email. We understand it was a frustrating experience, and we regret any confusion. If you still need clarification on your account balance or how near you are to earning a Companion Pass, feel free to reach out to one of our Customer Relations Representatives at 1-855-234-4654.   ... View more

Hey @tripletdad,   The US Department of State articulates and enforces travel policy for Cuba, so it would be best to refer directly to their website for information about documentation. You can check that out here. Southwest will simply require your passport and visa at the airport.    ... View more

Hi @Aashley07,    Don't break our #SouthwestHeart!    Although we aren't currently offering nonstop service between Newark and Las Vegas, there's a chance that we will offer it again in a future schedule release. We always value the feedback that our Customers offer, and take it into consideration as we build out future plans. Thank you for posting in the Community - we'll still get you to Vegas fast, and in the meantime check out the nonstop service we do offer from Newark here.   ... View more

Hi @TonyaMarie,   There are no SWABIZ exception to the No-Show Policy. If there's a high likelihood that a Customer will need to make last-minute changes to his/her schedule, we recommend purchasing an Anytime or Business Select Fare, which offers flexibility and is fully refundable.    ... View more

Hi @tripletdad,   Here is the information from Southwest.com on documentation that is required for travel to Cuba.    A Passport - Every traveler must have a U.S. passport that’s valid at least six months after the return date.   A Visa - Every traveler is required to obtain a 2-part visa before traveling to Cuba. When returning to the United States from Cuba, you will be required to present the remaining half of your visa. There are several visa options available: Cuban tourist visa - We have partnered with Cuba Travel Services(CTS) to fulfill your Cuba visa needs. We recommend purchasing your visa online prior to departure to the airport. You can also call CTS at (800) 617-1902 (Monday-Friday, 8 am-8 pm EDT) for assistance or to answer any visa related questions. You will pick up your Cuba visa on your day of travel inside the Ft. Lauderdale (FLL) or Tampa (TPA) airport at a CTS counter located at checkin or at your departure gate. Customers who do not purchase their Cuba visa online with CTS prior to arriving at the airport can purchase their Cuba visa on their day of travel at CTS ticket counters located inside the Ft. Lauderdale or Tampa airport. Happy Travels!   ... View more

Hi @mcvan58844,   Great question - thanks for posting in the Community! At this time, the method you mentioned is the only way to view your travel funds. It's a great idea to keep a running list of your confirmation numbers (I use Google Calendar to keep tabs on mine) so that you've got them handy when you want to see what funds you have available and what their respective expiration dates will be.   ... View more

@kat67,    Thanks for posting an update! So glad to hear you got the info you needed and had a pleasant Customer Service experience!   ... View more

Hi @outdrsee1,   Like @franktravel said, you do have to designate your Companion before you can book travel for them. You could take your chances and wait to book the trip with your daughter after you return from the trip with your buddy, or you could just book the June trip now using Rapid Rewards Points or by purchasing the ticket if you like the fare you see now. Have fun!   ... View more

Hi @TX,   I'm sorry to hear about the trouble trying to change your reservation. As @bec102896 mentioned, you can email us through the link on Southwest.com, or you can send us a Tweet (@SouthwestAir) or Facebook post to let us know when you're encountering a technical issue.    ... View more

Hi @DancingDavidE,   Thanks for posting your question in the Community! Infant fares can be booked with Rapid Rewards Points, but it has to be done over the phone (as opposed to online) with one of our Customer Support and Services Representatives. You can reach them at 1-800-I-FLY-SWA.    ... View more

Hi @sandraoizdavis,    Rapid Rewards Accounts will automatically expire after 24 consecutive months of inactivity.    ... View more