1451
Posts
Loves Given
1452
Loves Received
180
Solutions
02-04-2019
11:27 AM
02-04-2019
11:27 AM
Awesome, thanks for jumping in here, @bec102896!
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Hello Southwest Community!
The Southwest Community Team is pleased to announce that we’ve got two more Community Members joining our Community Champions Program. If you’ve ever asked a question in the Community, you’ve probably interacted with one of our Champions. These folks are knowledgeable, passionate, and experienced travel enthusiasts who thrive on answering questions, sharing experiences, and fostering connections among our valued Community Members.
Please join us in congratulating our newest Champions:
@DPontheGo
@ZevSupport
We encourage you to get to know these Champions by checking out their Member Profiles! They have plenty of expertise and travel insights, and we are confident in their ability to share knowledge and advice for all of your upcoming Southwest travels.
If you or someone you know is interested in becoming a Community Champion, make sure to fill out a nomination form. We review nominations and add new Members to the program quarterly.
See you in the forums!
Lindsey
Community Manager
The Southwest Airlines Community
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Hello Southwest Community!
The Southwest Community Team is pleased to announce that we’ve got two more Community Members joining our Community Champions Program. If you’ve ever asked a question in the Community, you’ve probably interacted with one of our Champions. These folks are knowledgeable, passionate, and experienced travel enthusiasts who thrive on answering questions, sharing experiences, and fostering connections among our valued Community Members.
Please join us in congratulating our newest Champions:
@DPontheGo
@ZevSupport
We encourage you to get to know these Champions by checking out their Member Profiles! They have plenty of expertise and travel insights, and we are confident in their ability to share knowledge and advice for all of your upcoming Southwest travels.
If you or someone you know is interested in becoming a Community Champion, make sure to fill out a nomination form. We review nominations and add new Members to the program quarterly.
See you in the forums!
Lindsey
Community Manager
The Southwest Airlines Community
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01-23-2019
11:02 AM
01-23-2019
11:02 AM
@cdog,
Thanks for posting on the Community! First, please know that we appreciate and use feedback from our Customers. If you want us to see and hear you, the Community is great place for that to happen. I think you'll find this Community is extremely responsive. You are likely to see a response from one of our Community Champions within a few hours (in most cases). That said, you don't need to publish the same comments in multiple places.
Thanks for understanding and helping us keep the Community discussion boards functional and productive!
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01-23-2019
10:55 AM
01-23-2019
10:55 AM
Nice! Love seeing this quick solution come from the Community!
@bec102896 @oldavis3
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Hi @Snoopy,
The Community is highly valued, and the feedback we've received here is circulated to the appropriate internal departments. I'm sorry you ended up missing your flight. Like @bec102896 said, it's never a good feeling. I can't guarantee a refund, but you can always contact our Customer Relations Department and explain that it was an accident. Thanks for taking time to post and share your suggestions. I know it it was a frustrating situation, but I hope that we'll have the opportunity to serve you again in the future.
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@Paul_C,
Thank you for surfacing this request. I know it has been a painpoint for Customers, and we're happy to share the request for a more seamless receipt process with our internal teams.
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@iandrewnub,
I just want to echo @Passenger1C and say that every applicant's journey is her/her own. The process can take anywhere from a couple weeks to several months. depending on a variety of factors. We are thrilled that you want to be a part of the SWAFamily, and wish you the best of luck in the process!
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01-18-2019
11:47 AM
@Vapor6,
Publishing the same post in multiple locations is considered spamming. You've received responses in both places this comment has been published, so I will leave them this time, but in the future, duplicates will be removed.
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01-18-2019
11:44 AM
01-18-2019
11:44 AM
@hemry27,
There's no denying this is a frustrating situation. I'm sorry you're having to go through it. Our Customer Relations Department and Rapid Rewards Team do have to follow a protocol when investigation complaints of this nature, and it can take time. Nevertheless, we understand it is difficult. I encourage you to stay in touch with the Representatives who are working on your Service Request, and I hope they are able to arrive at a resolution quickly.
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@cindymayberry,
Here's a link to information about checking power wheelchairs and scooters on Southwest Airlines. Also, we recommend you print this form and bring it with you when you travel. Your checked baggage is important to us, and we are committed to taking good care of it.
@DfDrPepper_23 - we have never provided service to Great Britain. You can view our route map here. Please stay on topic when you are posting on the discussion boards.
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01-03-2019
03:58 PM
01-03-2019
03:58 PM
Precious! Cheers to flying this little Customer around in 2019!
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Hey @jennyweigle!
How the heck are you!? We can't wait to see you onboard Monday! Looks like two of our Community Champions have already provided you with some great information. Safe travels and Merry Christmas!
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Admin here!
Thank you for sharing your perspectives - it's helpful to have input from all angles on this topic.
Just a reminder that the Community User Guidelines call for a respectful tone when engaging in board topics. Help me help you keep this thread open!
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Hello Southwest Community!
The final Community Champions nomination window of 2018 is now upon us. If you're interested in nominating yourself or another Community Member for the Community Champions Program, please submit a nomination form here.
Nominations are open beginning today, Monday, December 10, through Friday, December 21.
Check out this page for more information about Community Champions - the trusted Customer voices of the Southwest Community. We're looking for Members who have exhibited a positive tone and have a history of constructive comments in the discussion forum. Do you love writing blogs? We have a spot for you in the Community Champions Program too!
Perks of the program include an annual face-to-face gathering, the occasional swag bag, and a special avatar for your Member profile (just to name a few!). We've got a growing Community-within-the-Community, and we'd love for you to be part of it. Send your nomination form in by Friday, December 21 to be considered for our next round of Community Champions!
Please send questions about the Community Champions program to Lindsey.
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Admin here - just wanted to say "thanks" for the great responses so far on this important and sensitive topic!
@tconroy, thank you for posting your question on the Community!
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12-10-2018
04:37 PM
12-10-2018
04:37 PM
Admin here. I have responded and offered @cz7p4q information about how to contact Southwest Airlines directly so we can give the appropriate attention to any Customer Service issues that need to be addressed. The Southwest Community welcomes different viewpoints, but we ask that you please review the Community Guidelines before engaging in conversation.
Community Champions are trusted voices within the Southwest Community. They are Customers with acquired expertise in travel, and they volunteer their time to answer questions and provide resources to others. They are not Employees.
The Community is a peer-to-peer discussion forum. For a formal response to a Customer Service issue, please use any of the methods listed here to contact a Southwest Airlines Representative.
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@DfDrPepper_23 this is a public forum, meaning that anyone (Admins and Moderators included) has the ability to interract with the content you publish. You can familiarize yourself with the Southwest Community Guidelines here.
If you'd like to speak with us about a Customer Service issue, please reach out to us by phone (1-855-234-4654), on Twitter (@SouthwestAir) or by email. The Community is designed for peer-to-peer discussion. Your thoughts and opinions are welcome here, but we ask that you keep your tone positive and your comments constructive.
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12-10-2018
10:09 AM
12-10-2018
10:09 AM
@chgoflyer, what you've said is correct. If the reservation straddles two years, the flights will be applied to the years to which they correspond. If they are on the same reservation, the TQP from the outbound flight will be retroactively applied after the return flight is completed.
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12-05-2018
04:43 PM
12-05-2018
04:43 PM
Hi @Sclocal95,
Your patronage is important to us, and we appreciate that you want to continue traveling with us. On behalf of Southwest Airlines, I'm sorry about the experience you and your boyfriend had at the gate. There's never a good excuse for a bad attitude or poor Customer Service, and I know we can do better. We look forward to welcoming you onboard again soon and treating you to a better experience.
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11-27-2018
06:06 PM
11-27-2018
06:06 PM
@jmcmd,
We do care, and it is our sincere hope that our Customers - all of them - enjoy the time they spend with us. Naturally, in a system where we have open seating, there occasionally will be situations where everyone doesn't end up in the exact seat they wanted. Hopefully, you will end up in a seat that you find comfortable the majority of the time. Our Flight Attendants are always willing to help re-seat Customers if necessary. Thank you for posting on the Southwest Community. I'm sorry you encountered a frustration situation on this last trip, but I do hope we'll be able to welcome you back for a future flight and better experiences.
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11-27-2018
05:52 PM
If you turn it in to the airport, we'll be able to file a lost and found form and attempt to find the owner. Hope this works out and that you're able to reunite the iPad with its owner!
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11-27-2018
05:33 PM
11-27-2018
05:33 PM
Admin here. Interesting conversation, and I think all parties involved have engaged in generally good spirits. That said, I think we all know this hypothetical conversation has the potential to head south, so I'm disabling additional comments. Thanks for playing. 😉
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@cz7p4q,
Thank you for posting in the Community. Even though - as our other Members have pointed out - we aren't able to resolve Customer Service issues here, I still want to say that I'm truly sorry about the experience you had. Nobody can deny that spending the night on a bench is uncomfortable and unpleasant, and that's even if you don't have medical conditions making it worse.
You've expressed that you're frustrated, and I understand why. Still, I hope you'll accept my apologies on behalf of Southwest Airlines and consider giving us a future opportunity to provide the kind of experience you should be able to expect when you travel with us.
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@Amanda218,
We understand that on a Community forum, there will be many points of view and opinions. We welcome them so long as they are shared in a way that is respectful and productive. Please review our User Guidelines here for more information.
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11-12-2018
06:03 PM
11-12-2018
06:03 PM
@jadalb26,
Yes! See answer from @DancingDavidE above...
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@DfDrPepper_23,
Southwest Airlines does not tolerate discrimination. Please contact our Customer Relations Department so a Representative can speak with you about the situation you experienced and gather more information. It is our sincere desire to address your concerns. This Community is a Customer-to-Customer discussion forum, however, and is not one of the places we are able to address individual Customer Service issues.
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Hi @mark9255,
Thank you for posting in the Southwest Community. Since Southwest Airlines has an open-seating policy, we encourage our Customers to take advantage of the opportunity to sit anywhere on the plane that makes you comfortable. If you find yourself in a situation where you need to be re-seated and you aren't sure how to go about it, you can always let one of the Flight Attendants know and they will happy to help you find a different place to sit.
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11-12-2018
04:18 PM
11-12-2018
04:18 PM
Thanks for posting your question on the Community, @dazhan! Hope you enjoy your brief stop at the home of LUV!
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