Southwest Airlines Community

Guidelines for Customers of Size Customers who encroach upon any part of the neighboring seat(s) may proactively purchase the needed number of seats prior to travel in order to ensure the additional seat(s) is available. The armrest is considered to be the definitive boundary between seats; width between the armrests measures 17 inches. The purchase of additional seats serves as a notification to Southwest of a special seating need, and allows us to adequately plan for the number of seats that will be occupied on the aircraft. In turn, this helps to ensure we can accommodate all Customers on the flight/aircraft for which they purchased a ticket and avoid asking Customers to relinquish their seats for an unplanned accommodation. Most importantly, it ensures that all Customers onboard have access to safe and comfortable seating. You may contact us for a refund of the cost of additional seating after travel. Customers of size who prefer not to purchase an additional seat in advance have the option of purchasing just one seat and then discussing their seating needs with the Customer Service Agent at their departure gate. If it is determined that a second (or third) seat is needed, they will be accommodated with a complimentary additional seat(s).   For more information, please refer to our Customer of Size Policy Q&A. ... View more

Currently accepting air reservations through November 3, 2017. On May 18, 2017 they will open our schedule for sale through 7, 2017. This date is subject to change! Please check back frequently. ... View more

Any member of Rapid Rewards can make a reservation for someone else with their points.  You do not have to transfer the points to that person.  To me it would only make sense to transfer points to someone when a ticket they want is 17,000 points and they are short 2,000-4,000    Good luck!  ... View more

Apply here:  http://bit.ly/2npj4ft ... View more

I have seen in the past few month the offer for 40,000 points and I know over the past year I have also seen the offer of 50, 000 points.  Take a look at the first page of your Chase Credit card statement, there is a breakdown of how many points you earned and how.  ... View more

Travel Advisory: Winter Weather posted on Southwest website over the weekend for customers with reservations to make changes for free.  Over six thousand flight cancelations..... Not just Southwest Airlines.     Based on the forecasted weather conditions for the following cities, our scheduled service on Monday, March 13, through Wednesday, March 15, may be disrupted (flights may be delayed, diverted, and/or cancelled):   Akron/Canton (CAK) - March 14-15 Albany (ALB) - March 14-15 Baltimore (BWI) - March 14-15 Boston (BOS) - March 14-15 Buffalo (BUF) - March 14-15 Chicago (MDW) - March 13-14 Cleveland (CLE) - March 14-15 Des Moines (DSM) - March 13 Hartford (BDL) - March 14-15 Long Island/Islip (ISP) - March 14-15 Manchester (MHT) - March 14-15 Milwaukee (MKE) - March 13 Minneapolis/St. Paul (MSP) - March 13 New York (LaGuardia) (LGA) - March 14-15 New York/Newark (EWR) - March 14-15 Philadelphia (PHL) - March 14-15 Pittsburgh (PIT) - March 14-15 Portland, Maine (PWM) - March 14-15 Providence (PVD) - March 14-15 Rochester (ROC) - March 14-15 Washington, D.C. (Dulles) (IAD) - March 14-15 Washington, D.C. (Reagan National) (DCA) - March 14-15   Customers who are holding reservations on these days, and want to alter their travel plans may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge. Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. Customers in the U.S. scheduled to travel internationally must call 1-800-435-9792 to speak with a Customer Representative for assistance with rebooking. If you are calling Southwest Airlines from one of our international cities, please reach us at: Aruba: 011-297-588-2900 Bahamas: 1-855-202-3403 (English) Bahamas: 1-855-202-3402 (Spanish) Belize: 0-800-007-8684 Costa Rica: 0800-012-1916 Dominican Republic: 1-800-751-9039 (English) Dominican Republic: 1-800-751-9038 (Spanish) Jamaica: 1-800-425-8130 (English) Jamaica: 1-800-425-8089 (Spanish) Mexico: 01-800-083-1179 (English) Mexico: 01-800-083-1178 (Spanish) Additionally, Customers holding reservations for a flight that is cancelled may request a refund for an unused ticket/travel itinerary. For specific flight information, please check flight status information. ... View more

Trained Assistance Animals   Southwest Airlines welcomes trained assistance animals accompanying a Customer with a disability on all of our flights. Except when too large to be safely accommodated, a trained assistance animal will be transported in the aircraft cabin. In accordance with federal safety regulations, the animal must be positioned so as not to obstruct Customers' expeditious evacuation in the unlikely event of an emergency. Assistance and emotional support animals can be placed on the aircraft floor or (provided the animal is no larger than a child under the age of two) on the Customer’s lap. Animals cannot be placed on an aircraft seat. Customers are not required to transport assistance or emotional support animals in pet carriers. However, if a Customer opts to carry his/her assistance or emotional support animal in a pet carrier, the carrier must be properly stowed for taxi, takeoff, and landing. Trained assistance and emotional support animals will be allowed to travel on flights to/from all domestic and international destinations with the exception of Jamaica. No animals will be allowed to travel to/from Jamaica on Southwest Airlines under any circumstances due to country-specific regulations. Customers traveling with trained assistance and emotional support animals on an international itinerary are solely responsible for researching and complying with applicable laws, requirements, and/or procedures of each country on the Customer’s itinerary with respect to the acceptance of trained assistance and emotional support animals. View Service Animal Relief Area locations by airport Emotional Support Animals Animals used for a Customer's emotional support are accepted in the cabin. Emotional support animals will be allowed to travel on flights to/from all domestic and international destinations with the exception of Jamaica. No animals will be allowed to travel to/from Jamaica on Southwest Airlines under any circumstances due to country-specific regulations. In order for a Customer to travel with an emotional support animal, the Customer must provide to a Southwest Airlines Employee current documentation (not more than one year old) on letterhead from a mental health professional or medical doctor who is treating the Customer's mental health-related disability stating: The Passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders - Fourth Edition (DSM IV) The Passenger needs the emotional support of psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination The individual providing the assessment is a licensed mental health professional or medical doctor, and the Passenger is under his or her professional care AND The date and type of mental health professional's or medical doctor's license and the state or other jurisdiction in which it was issued Printable instructions for Traveling with an Emotional Support Animal (PDF). Assistance and emotional support animals must be trained to behave in a public setting. Customers traveling with an assistance animal or an emotional support animal cannot sit in an emergency exit seat. Southwest Airlines does not accept therapy dogs for transportation. Also, we do not accept unusual or exotic animals including, but not limited to, rodents, reptiles, insects, hedgehogs, rabbits, sugar gliders, etc. ... View more

Hi    Try to book a new ticket on line, "not change ticket" and use the canceled conformation as payment.     Good Luck! ... View more

If you are on a round trip ticket with one conformation number you can't it change on line the way you wan too.   You have 2 choices.  You can call on the phone and they can split your reservation or you need to cancel your ticket and rebook..   Good luck! ... View more

Although participants in the CBP's Trusted Traveler programs (Global Entry, NEXUS, SENTRI and the TSA PreCheck Application Program) and Rapid Rewards Members who have opted into the program are eligible for expedited screening, no one is guaranteed expedited screening. Eligibility is determined by the TSA on a per-flight segment basis. Additionally, if a Customer’s Southwest reservation has an international destination the Known Traveler Number may be added by calling 1-800-I-FLY-SWA (1-800-435-9792). ... View more

Purchased points, transferred points transferred between members, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions, and Diners Club, points earned from program enrollment, tier bonus points, flight bonus points, and partner bonus points (with the exception of the Rapid Rewards Credit Cards from Chase) do not qualify as Companion Pass qualifying points. ... View more

Hi    Use the "manage reservation" option on the Southwest website to make changes or cancelations. From Southwest home page click on Flight /Hotel/Car.  On the left side click on manage reservation  ... View more

  Winter Weather   Based on the forecasted weather conditions for the following cities, our scheduled service on Sunday, March 12, through Wednesday, March 15, may be disrupted (flights may be delayed, diverted, and/or cancelled): Akron/Canton (CAK) - March 14-15 Albany (ALB) - March 14-15 Baltimore (BWI) - March 14-15 Boston (BOS) - March 14-15 Buffalo (BUF) - March 14-15 Charlotte (CLT) - March 12 Chicago (MDW) - March 13 Cleveland (CLE) - March 14-15 Des Moines (DSM) - March 12-13 Greenville/Spartanburg (GSP) - March 12 Hartford (BDL) - March 14-15 Long Island/Islip (ISP) - March 14-15 Manchester (MHT) - March 14-15 Milwaukee (MKE) - March 13 Minneapolis/St. Paul (MSP) - March 12-13 New York (LaGuardia) (LGA) - March 14-15 New York/Newark (EWR) - March 14-15 Philadelphia (PHL) - March 14-15 Pittsburgh (PIT) - March 14-15 Portland, Maine (PWM) - March 14-15 Providence (PVD) - March 14-15 Raleigh/Durham (RDU) - March 12 Rochester (ROC) - March 14-15 Washington, D.C. (Dulles) (IAD) - March 14-15 Washington, D.C. (Reagan National) (DCA) - March 14-15   Customers who are holding reservations on these days, and want to alter their travel plans may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge. Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. Customers in the U.S. scheduled to travel internationally must call 1-800-435-9792 to speak with a Customer Representative for assistance with rebooking. If you are calling Southwest Airlines from one of our international cities, please reach us at: Aruba: 011-297-588-2900 Bahamas: 1-855-202-3403 (English) Bahamas: 1-855-202-3402 (Spanish) Belize: 0-800-007-8684 Costa Rica: 0800-012-1916 Dominican Republic: 1-800-751-9039 (English) Dominican Republic: 1-800-751-9038 (Spanish) Jamaica: 1-800-425-8130 (English) Jamaica: 1-800-425-8089 (Spanish) Mexico: 01-800-083-1179 (English) ... View more

Please note:   Although participants in the CBP's Trusted Traveler programs (Global Entry, NEXUS, SENTRI and the TSA PreCheck Application Program) and Rapid Rewards Members who have opted into the program are eligible for expedited screening, no one is guaranteed expedited screening. Eligibility is determined by the TSA on a per-flight segment basis. Additionally, if a Customer’s Southwest reservation has an international destination the Known Traveler Number may be added by c ... View more

Call Chase 1-800-792-0001 ... View more

Check here!  http://swa.is/23ITg9y ... View more

The first thing you want to do is log into your Southwest Rapid Rewards account scroll down to the bottom of the page on the left-hand side. See where it says "travel" in blue text click on extras and see if you have checked the box, I would like to receive drink coupons. If you do you will receive coupons after every 10 one-way flights that you have paid for. ... View more

There are no asigned seats.  Purchase your family member a ticket, then 24 hrs before your flight you will check in.  You will receive your boarding group letter and number . If a passenger is assigned position A16 and wants to board with a passenger assigned position A45, the passenger holding the A16 boarding pass should board with the A45 passenger.   Good Luck!  ... View more

Yes you can cancel your ticket with no fee.  If you purchased a Wana Get Away ticket you will have a travel credit to use 1 year from the date of original purchase.  If you purchased a Anytime ticket or a Business Select ticket you can be refunded to your credit card.  ... View more

On the no change of plane you stay on and don't get off.   When you check in 24 hrs before your first flight and it has a connection and it's on the same reservation number it checks you in for both.  You will then print out two different boarding passes for your flights.   Good luck!! ... View more

Currently accepting air reservations through September 29, 2017. On March 16, 2017 they will open the schedule for sale through November 3, 2017. This date is subject to change! Please check back frequently. ... View more

HI.    Everything you charge on your credit in a month will post in your Rapid Rewards account 5-7 days after your due date the following month.  Also you need to have flown your flights before the points are posted to your account.    Good Luck!  ... View more

Chase Credit Bonous points terms and conditions:   To qualify for your bonus points, you must make Purchases totaling $2,000 or more during the first 3 months from account opening. Please allow up to 8 weeks for bonus points to post to your Rapid Rewards® account. (“Purchases” do not include balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable.) To be eligible for this bonus offer, account must be open and not in default at the time of fulfillment. ... View more