Southwest Airlines Community

You didn’t notice the crack when picking up the bag at baggage claim or while rolling to the car or lifting in to the car?? I always recommend a quick evaluation when picking up ur bag from baggage claim (spin the suitcase around) ✅ wheels ✅ no cracks/holes in bag then I go on my way  ... View more

You can’t buy an A List preferred ticket you can buy business select which based on A2 is what he bought buying business select doesn’t come with the perk of sequential boarding numbers  ... View more

I know that usually the 1st overhead bin is smaller so maybe it has something to do with that?  ... View more

You could try reaching out on Twitter/Facebook DM to Southwest and maybe they can assist or you can send an email though the contact us link at the bottom of this page  If you’re trying to book a flight with a credit card you can do that not logged in and add your RR number later on. If you are trying to use points unfortunately you would be stuck until they unlock your account  ... View more

@SoCalFlyer97 wrote: Also locked in a September rountrip to LAS for $49 each way yesterday before the sale expired. However, I had to book WGA to get the best of this deal (I usually book WGA+ so I have free sameday flight change/standby benefit).     Only 25 flights in a year and you can be A List and same day changes are free. Depending on how much you travel you might take advantage of the sale to get a few segments to get A List and then you can in theory book the healers flight of the day and change to the most expensive day of as long as a seat exists (comes in handy during holidays when they mark up prices for prime time flights even if not sold out) I got ahead of the game this year with the $29 sale they did last year so I don’t get stuck with December day trips  ... View more

Just booked a quick trip AUS/LAX $66 each way in September for dork fest (1st time attending but heard it’s a good time)  ... View more

Back when I was a YT when I clicked purchase I had to fill out a form with my parents info did it prompt you to do that?  are you on the full website or the app. If the app try the full website    I believe once you hit 12 you can take all SW flights (at least that’s how it was when I was a minor)    maybe call again and get a different agent (some are new or just don’t get this daily so it slips their mind)  ... View more

When searching ABQ to BWI are there any other AUS connection toons with a longer layover I have seen that before one example I can go COS-DEN-AUS on Monday with a short 1 hour 20min layover or a 3 hour layover both leave at 5:40pm just the connection is longer but the flight is still what they called a “married flight”  ... View more

Have you looked in to the Goddard school? Or primrose academy. You might also look in Cedar Park/Leander/Round Rock/Georgetown I know childcare has gotten expensive lately    if you need any suggestions you can always DM me that way I don’t derail your original post (I live in Austin as well)  ... View more

So when you go to your points activity no items show up?   Example from SW app  ... View more

@smeralda05 wrote: Thank you so much for the info ! I'm excited to get started on my training  and start putting in the work. I will most likely put my kids in daycare when I get the morning shifts for the first few weeks of training.    (Hoping everything works out and hoping for the best !)  Kind of off topic but do you Need any childcare recommendations in ATX?  ... View more

I do think Southwest needs to add some extra security for account changes/redemptions especially when it’s a first time on a device (unless they hacked your phone/computer then you might be SOL) like the old OTP by email/text I know some don’t like that extra step but personally I’d rather have to complete that step on a new device or for major changes than possibly be hacked. I went to redeem some hotel points today I had to get the OTP to use the points since it was a new device and I was perfectly ok with it   i know some sites recommend changing passwords regularly (every few months or yearly) hopefully you changed your password after this incident    now with the view history you would find that in your account on Southwest.com or the app once your logged in it would show all transactions in the last year. If you need the steps to see your point’s history let me know and I can provide that in more detail.    I would also file a police report and provide all the info you have including the hotel booked with dates and names then provide that report to Southwest  ... View more

You can’t link the reservation to your account however there is a manage reservation button on the app you can type in the confirmation number and name then you can view their reservation but you can’t add your RR account to their reservation    if you are traveling with them on that confirmation number you can add your number when you look up the reservation and then you can see it on your account and earn your points for your ticket (they earn their own points)  ... View more

Once the pass is in his account he would designate you as the companion from his account section of the website. Once designated he will see a add companion button on the reservation click pay the tax and your added    if you have points you could hold the seat until you can be added  ... View more

How soon after the change and points disappearing did you notice?  couldn’t you call and cancel all tickets purchased with your points (at least unflown flights)  ... View more

@SoCalFlyer97  I tried to not put a ton of details on that other thread as I didn’t want to derail the topic but anyways here’s the long story and understand I’m not trying to come here to whine about SW because usually they are good but this experience has me shaken up and truly considering other airlines (already put in a status match request with one). Heck first class might actually be fun So the flight on Saturday it was just a Florida summer afternoon where the wonderful weather wrecks havoc on all flights which I completely understand the airline can’t control so rather than fight with I might miss my connection and be stuck PS any flight I would have taken that night I would have been stuck somewhere so I figured MCO had an option for me next day at noon to get out before the next day’s thunderstorms. I check in at the counter and check my bag they hand me boarding passes I go on my way.  20min prior to boarding the CSA (at the counter not the ops agent) pages me and starts talking about my size when I get up there. Clearly judging me never had any issues flying before she didn’t say the word oversell but instead calls the supervisor and tells them to remove me without any supervisor coming over to deal with this. I ask can you call a supervisor to come over here (in a nice tone) she tells me to chill out. I told this agent I was rebooked yesterday and had a confirmed seat so what’s the issue she ignores me and tells me to chill out again. At this point I walk away from her to avoid any verbal argument I don’t want to pick a fight. I walk to gate 101 (from 106) I ask the agent is there a supervisor available that I can speak to well one of the supervisors who agent at 106 talked to supervisor says I’m already aware of what’s going on I’m rebooking you on another flight. I ask why she says because I said so and that agent didn’t want to deal with an oversell because she thinks your big umm ok so she’s judging me and your denying me boarding for no valid reason. She said well I had a seat for you on the 2:55pm flight it is gone so I’ll put you on the 10pm flight I ask about the 4pm flight since I see it available online she says online isn’t accurate it’s sold out so I just deal with the 10pm flight to avoid arguments again. At this point as they are looking at rebooking options it’s close to noon never once did I hear final boarding with a page for me to report to gate 106 (that’s right that CSA wanted nothing to do with me even though I didn’t do anything other than ask for a supervisor) on the app it still has my noon flight so maybe they are playing the let’s make you a no show then rebook you so they don’t have to compensate for an overbooked flight. It was a 700 series aircraft and was that no aircraft swap. Was I the last booked on the flight I don’t know it was a rebook from 8pm the night before lots of unknowns. Neither the supervisor who took over when I walked to 101 or the rude CSA said the word oversell    I think the CSA clearly just wanted to pick on me once she saw me (yes I am a tall guy with a few extra pounds but that’s not a reason to Harass me) the ticket counter didn’t say a thing to me everything was smooth until I got to 106    so after my flight left and they rebooked me I figure I’d reach out on Twitter unfortunately they couldn’t help other than opening a case for someone to call me in the next 48 hours (which usually those calls take longer but maybe they put priority on it)    about an hour later I approached another CSA at 106 I asked if she could help me with my same day confirmed or even standby she had issues with my reservation because it had my MSY connection still on there it was a cluster she called SOS (which is out of the MCO supervisor world thank goodness) she was on hold for a while and told me to try calling reservations while she held finally got someone to help change to the 4pm without issue    4pm flight is delayed because of weather that started at 1:30pm just an hour at that point I didn’t care well it got later because of a gate backup from the storm finally plane arrives we start to board and that drama ends of course we push and sit on the tarmac for an hour 10min because of weather to the west but I get that’s out of the airlines control so instead of a 10pm arrival on Saturday or the 4pm arrival on Sunday it became a 8:15pm arrival    the FAs were fine and the agents who boarded my flight the drama all started because one CSA wanted to pick a fight (I’ll chalk it up to they didn’t have their cup of coffee or got called in on their day off)    since I was clearly targeted because of an oversell without them calling it that I’ll seek denied boarding compensation. And maybe some kind of were sorry for the rude CSA’s behavior I wasn’t denied for being one of those unruly passengers (no cursing, or temper tantrum) just frustration in my voice because a simple hey we are over sold can you help us and take a different flight or ask for volunteers duh so for my own checks when I arrived in AUS one of the ops agents who knows me and sees me almost weekly is at the gate next to me so I walk over to him to say hi and he’s joking with me about always flying during IROPS I ask him for his thoughts on the situation he says come with me to the desk pulls up my confirmation number and his eyes got big and his jaw dropped he tells me that agent violated company policy and DOT rules and told me I should write an email to SW and to the DOT (I’ll wait on that part because I’ll try to once again be the better person) if SW blows this off like Twitter was trying to do then I might consider that route    most people in my situation would have probably been irate I try to keep my cool which I think I did for the BS that occurred.  Delays/cancellations/missed connections I’m used to them I think I’ve only had 5 on time segments this year of the 70+ I’ve flown. So that’s not my complaint it’s more directed at the CSA and the supervisors at MCO    if I was the supervisor here’s how I would have handled it:    CSA: hey I have a passenger who I think needs/doesn’t need COS and we are full/oversold   supervisor: I’ll come over and see if I can help    supervisor arrives and nicely explains the situation (I had no explanation)    as a supervisor walk to the plane and check it out for myself if I think a customer is boarder line on a policy (wether that be COS, too much to drink, oxygen tank not at a good level, or other situations) the supervisor should be called to help and the supervisor should show up when asked nicely customers shouldn’t have to go find a supervisor at another gate then the supervisor should not be so rude when all you did was ask for her help.  now the positives    1. I made it to my destination only 22 hours late instead of days late 2. the 2nd CSA I dealt with trying to get me on the 4pm flight even though it wasn’t working for her she went the extra mile to help even though she was actually working a different flight  3. the agent in AUS who reviewed my reservation and hold me I didn’t do anything wrong and he apologized    if you want to discuss more you can always DM me I don’t want to fill this board with a hate because usually I LUV Southwest I just think I need to see how they plan to respond before bashing anymore but still wanted to share my story and unfortunately make the longest post I’ve made on this community in 7 years (it’s not a story I wanted to have to share or we’ll a situation I wanted to deal with but unfortunately the actions of a couple employees has made it come to that) and hopefully Southwest will take the situation seriously and take appropriate action because no one should be harassed (because of race, weight, disability, gender, or any other reason) also most who would have gone though what I did would probably sue and most would probably end up in jail or banned because they would go irate or on here they would curse up a storm but I try to stay calm at all times    oh and I did some digging in to the COS policy If she thinks I’m too big it says they will oversell a flight for that now if it’s the other way and someone has the extra seat added by the ticket counter clearly they think they qualify and the CSA shouldn’t question that even if the CSA doesn’t think they qualify you just respect the decision of the other employee and deal with it even if they might or might not qualify for the extra seat OR you ask if they could take a different flight maybe a here’s a voucher for saving us from the oversell  oh and unrelated to my situation as I was just sitting at the gate I heard the flight next to me was oversold by 7 seats    that’s all for now  ... View more

you should plan to show up to the airport at least an hour and a half before your flight. I get traffic cash happen but were you originally allowing 30min then hit 10min of traffic? Showing up 17min before the flight left is on you (not the airline)    next time plan to arrive at least an hour and a half before your flight if your in danger of missing your flight try calling the airline to see if they can move you to another flight. At least in this case they were at least nice enough to try and rebook you instead of saying you were a no show and keeping your funds    lastly this is a customer to customer forum I recommend removing your personal info (phone number/confirmation number) you can click contact us at the bottom of this page and that form will allow Southwest to respond to your case personally  ... View more

sorry your bag was lost I have unfortunately gone though this a couple of times myself and it’s not fun  After you submit receipts it can take up to 30 days for them to respond and in my experience sometimes that comes by mail with a check but they usually post the resolution on the website as well but can take up to 30 days from when you submitted receipts.  so 1st step give them the 5 days to look for your bag  next pile up receipts and submit within 21 days of your bag being lost (if you waited too long to submit receipts that could be an issue for them being liable)  Finally after you submit receipts wait up to 30 days    you could also call the phone number on the original report you filed to get help or maybe some update or you can reach out to southwest on Twitter or though the contact us link and maybe customer relations can investigate and maybe provide an update/compensation  ... View more

@stevenrollinson wrote: Hey @Rod2 !   We are actively tracking an issue that seems to be impacting some specific Android devices. Would you mind sharing your device information so we can add it to the ticket with our vendor? @stevenrollinson    Might be a good idea to put a note on the tv page to let people know “if you have X device it may not work” might save the FA from becoming tech support on something they can’t fix  ... View more

I was able to watch it on my 9 flights this past week without issue. I did have Wi-Fi problems but that seems to be the normal until all aircraft’s are upgraded with the new Wi-Fi  ... View more

Heck my flight from MSY to MCO had 70/175 passengers a guy wanted to sit right next to me rather than making a scene I just moved back a couple rows and had the row to myself that guy ended up having 2 strangers sit next to him on an empty flight. He tried to tell them to move the mom of the mom/daughter told the guy it’s open seating  ... View more

maybe try reaching out to SW and request compensation (usually a LUV voucher) maybe explain that you felt they were bumped/involuntarily denied boarding and maybe they can give you a nice voucher. Now with aircraft swaps not sure how it would would if they call you a bumped passenger but I do think some kind of compensation would be issued.  i know BWI had a lot of weather yesterday as well as other airports so that may have created issues with the correct planes getting to where they need to be so they probably picked the last people checked in to be moved.  ... View more

@floridaguy    You make it to MSY? ... View more

   fun times!!  ... View more

MCO is in a ground stop as well as several other airports in the north east. Airlines can’t control the weather.  How about rebooking to a different flight that’s not 2 hours late?    oh and I’ll be at MSY this evening as well going to MCO guess we will be trading places  ... View more

I heard the program ended however wouldn’t hurt the employee to pass on to their supervisor and maybe they have a station celebration every so often.  ... View more

Unfortunately you would have to rebook at the going rate. If the price isn’t much higher you could upgrade your ticket to WGA+ then cancel and transfer the flight credit to her so she can rebook rather than you being stuck with flight credit and going out of pocket even more money.  Keep in mind if you transfer the credit and the flight price increased since booking you would be responsible for paying the difference in fare.  ... View more

@floridaguy wrote: I've heard people say that if they want a second seat they have to buy it.   Anyway, all of this preboarding and complaining has been going on for a long time.  Here's a recent article that echoes the complaints.   https://bestlifeonline.com/southwest-wheelchair-policy-news/ Not if your a COS you can buy ahead of time and get a refund after your flight or just wait till you get to the airport and ask the CSA for the COS extra seat and if you qualify they will give it to you and in most cases even if the flight is sold out they will oversell for a COS happened on my flight a few weeks a go since I thought they didn’t oversell but they will for that as well as aircraft swaps  ... View more