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12-03-2016
06:27 PM
I see them for sale at gift card stations at malls or stores such as Walmart, CVS, or Walgreens just to name a few. I have also seen them for sale on Amazon and of course on southwest.com hope this helps Blake
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12-03-2016
04:09 PM
In order to receive credit for the flight you must fly the reservation also if you book a flight and miss it and don't cancel it within 10min prior to scheduled departure your reservation is subject to the no show policy which means all funds accociated with the confirmation with the missed flight will be forfeited if you feel you you will miss your flight you will want to cancel or call and see if anyone can help you over the phone happy Travels Blake
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12-03-2016
10:06 AM
Hello Even though you earned the companion pass in August you can still earn A List if you haven't already so that's 1 reason why the total is still going up. Also it keeps counting because 2026 is not over just yet so once Jan 1st comes it will reset so you can earn the status again. Hope this answers your question Happy Travels Blake
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12-03-2016
10:01 AM
Hello be sure the name is spelled exactly like you spelled it on the initial reservation this includes middle names. remember travel funds can only be used by the person who's name was on the ticket for example if I booked my mother a ticket and she had to cancel I can't use the funds on me. Also be sure to check the expiration date as the funds are only usable up to a year from the original purtchase date to check on the expiration date and see what funds exist on the confirmation number please visit this site https://www.southwest.com/flight/travel-funds-search.html if you still can't get it to work or need some more help I recommend you give Southwest a call at 1800-435-9792 and someone will be able to help you happy Travels Blake
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12-02-2016
09:54 AM
12-02-2016
09:54 AM
Hi there so unfortunately there is a known Issue with people trying to access southwest.com from outside the United States so to book a flight you would need to call the 800-435-9792 number at this time. I have one suggestion you could try but I don't know if it will work or not maybe try downloading the Southwest Mobile app and see if that works otherwise making the phone call will be the only option currently. I have been told that southwest is working on a fix for the issue but there is not a date at this current time when the website will be avaliable again for people outside of the United States. Happy Travels Blake
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12-02-2016
09:45 AM
12-02-2016
09:45 AM
Yes you can change just the outbound city. if you have the southwest mobile app you can click change flight and if your not logged in enter the confirmation number it will then pull up your reservation you would just select the outbound flight then it will allow you to change the departure airport. If you have any problems changing it you can call southwest at 1800-435-9792 and they would be glad to assist you with making the change. NOTE you will not pay a change fee but if there is a difference in fare you would have to pay that. Happy Travels Blake
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11-28-2016
11:11 PM
11-28-2016
11:11 PM
Hi there so to start I would like to say yes I wish the schedule would be opened more in advance but until then I may have a solution for you when I need to book a flight way in advance before the schedule opens up for southwest I would book a flight on Delta knowing that they will change the schedule and flight times when they do (if it's a big change) I call delta and tell them you booked a certain time and because they changed they need to allow you to change or cancel for free sometimes they allow it sometimes not depending on the change delta made if it's big usually they allow you to change or cancel for free but I wait to call until southwest has opened up the schedule for booking and then call and once delta allows me to cancel I book the southwest ticket. It has worked for me 3 out of 5 times so maybe this could work for you as well. Good Luck! Happy Travels Blake
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11-28-2016
11:03 PM
11-28-2016
11:03 PM
So I have done the split reservation several times and unfortunately they have never been able to check my bag to the final destination because the route doesn't exist which is why 2 one ways were purchased you would have to either carry the bag on or check the bag twice. If the resverstion has austin to Atlanta on it then of course they could check it but I think one main reason they can't besides the 40min is that bags get lost my recommendation if you choose to do a split reservation be sure to give yourself enough time to check a bag again and go through security and allow for a possible delay when I do split reservations I give myself at least 3 hours to be on the safe side. If I don't check a bag I give myself 2 hours. Good luck! Happy Travels Blake
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Hi there i fly in and out of Austin a lot and see Jennifer a lot I will be sure to share this with her when I see her next time! i hope you will be able to return to Austin and have a great time and sorry you had a family emergency when you arrived. thanks for sharing Blake
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Most promotions on Facebook are not true promotions I know they did have a video on the Southwest Airlines Facebook page talking about real VS fake promotions but it was posted a couple of months back I will try and find the link. The biggest hint would be if it is on the official Southwest Airlines FB page which has a blue check mark next to its name. Be be careful with the online promotions as a ton of fakes exist. Happy travels Blake
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11-25-2016
02:01 PM
11-25-2016
02:01 PM
Hi there we have found ourselves very lucky with Payless until the most recent trip where they charged us a strange fee as well that was in Austin TX apparently it's a new charge that other company's are apart of I am not sure if it worldwide though or just Texas but I recommend you write in to Payless on their website and they might be able to help you and explain better the charge(s) i do know that if you put your rapid rewards number on the car reservation all company's charge you a fee to get the points depending on length or rental and location that fee varies. sorry you had had a bad experience I use alamo most all the time now and have not had any problems with them so I would suggest you give them a try in the future. happy travels! Blake
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11-22-2016
12:37 AM
Hi there points could take 4-6 weeks to post to your account sometimes they will post sooner or it could take longer especially if there is a promotion going on. Hope this helps happy travels Blake
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11-20-2016
08:48 PM
1 Love
Try calling customer relations at 855-234-4654 and they should be able to help you further and tell you why your not receiving the coupons. make sure the address on your account is correct as well as a simple type-o will make a difference happy travels Blake
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11-18-2016
10:23 PM
1 Love
Drink Coupons Are sent out after the completion of 10 one-way revenue flights. Here are a couple reminders about how they work: Flights that you took before turning 21 do not count Flights that have been booked using Rapid Rewards Points or a Rapid Rewards Companion Pass do not count Double check that the address listed in your Rapid Rewards Account is up-to-date Hope this helps Blake
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11-18-2016
10:21 PM
1 Love
Hello you could try calling customer relations at 855-234-4654 if you remember the confirmation number of the trip where the voucher was issued and they might be able to reissue the voucher as I have had a voucher reissued because the ink wore off so I called and within a couple of days I had the voucher. hope that helps Blake
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Another suggestion for the future is to delete the app and reinstall it as it fully logs you out and you sign back in and maybe the slight glitch will fix itself. Hope that helps Happy travels Blake
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Under your trip is there 2 little dots? If so try to swipe to the left or right and that usually brings up the other flight. If that doesn't work check in again and click on view boarding passes and that should let you screenshot both passes or save to images. You could also tell it to text you the boarding passes and you will get 2 text messages 1 per flight with a link. Hope this helps happy travels Blake
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11-03-2016
05:11 PM
Group reservations are only avaliable for parties of 10 or more so for a party of 9 you would need to book up to 8 people on one reservation and the remaining on another. I would search 1 person and 8 to see if the price is the same if they are then you can book 8 people on one reservation but if the price of different see how many seats are left and book that many people to get the best price example there may only be 5 seats at $100 then the next price is $120 so book 5 people on one reservation and the other four on a separate reservation it would save you some money hope this helps and makes sense if you need further help let me know and I can help you happy travels Blake
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11-01-2016
11:22 PM
1 Love
To earn companion pass you need to either take 100 one way flights or earn 110,000 points witch you can do by flying or with partner activity. Happy travels Blake
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11-01-2016
02:58 PM
3 Loves
Southwest doesn't have a policy on saving seats so you could save seats but I always recommend checking them in anyways at the 24 hour mark to get them on board sooner and the best boarding position. happy travels Blake
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11-01-2016
12:59 PM
You could try calling customer relations at 855-234-4654. I have heard some people getting a 6 month extension of the credit minus $100 but that is NOT guaranteed. good luck and happy travels Blake
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Points tickets are fully refundable that includes the government fees so the points will go back into the account they came out of should you cancel and the government fee can be held as a travel fund or refunded to the credit card. happy travels Blake
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You might call customer relations and they would be able to pull up the offer you are referring to usually on most promotions it could take 6-8 weeks before something is given such as double points when that is offered but the phone number for customer relations is 855-234-4654 hope this info helps and congratulations on getting a companion pass! happy travels! Blake
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10-31-2016
11:47 PM
2 Loves
Yes you can get your boarding pass on your phone and at the airport ticket counter even if you printed it at home. If there is more than one person on the reservation then mobile boarding passes will not be available. happy travels Blake
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10-31-2016
03:26 PM
1 Love
Hello unfortunately tickets can't be reassigned once ticketed. You can always cancel and he will have a credit to use within a year from ticket purchase or if you bought the anytime or business select fare you can get a refund. happy travels Blake
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10-31-2016
03:22 PM
I did 8 flights in 4 days this past week I wonder if you were on any of my flights.
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10-30-2016
01:39 PM
3 Loves
Hello you can call 1800-435-9792 and have them request assistance. When you get to the airport ticket counter they should be able to get you someone and they will take care of you from there. At the gate you can get a pre board from the customer service representative and when they call for pre boards you will be good to go. Safe travels! Blake
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Hello You could book everyone on one confirmation number and if she is the only one who needs to be changed you can call the 800-435-9792 and they can split her off on to a new confirmation number you would then just pay a difference in fare if one exist. You could also book her on a separate confirmation to begin with so you can easily change it online but you would have to check in both confirmation numbers at the 24 hour mark or buy the early bird check in. You don't need a credit card to check in just a name on the reservation and the confirmation number. The only need for a credit card would be for a flight change (the difference in fare). If you know ahead ahead of time that school will be extended be sure to change it sooner rather than later so you don't have a HUGE fare difference. Happy travels Blake
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10-22-2016
09:53 AM
Hello i know how you feel when things don't work right on the app as it has happened to me. One suggestion I would try is to delete the app completely and reinstall it. If that doesn't work try to clear your Cached data on your phone and cookies as well if none of that works you may try giving customer relations a call at 855-234-4644 Mondsy through Froday or you can email customer relations online by clicking on the contact us link on southwest.com i hope olé this has helped safe travels Blake
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10-20-2016
04:41 PM
1 Love
Hello sorry to to hear that you left your iPad on the plane be sure to fill out the lost and found form on www.southwest.com if you have not done so already I hope your iPad is found happy travels Blake
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