A fun and special announcement is happening tomorrow at 11:30am central time on the Southwest Airlines Facebook page be sure to tune in to see what it might be
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03-06-2018
06:05 PM
1 Love
You can change your flight and pay the difference in fare I would make the change online though as it may be cheaper than the airport upgrading you to the anytime fare as sometimes a wanna get away fare is available. If you booked a anytime or business select fare you should be able to just change it no problem if seats are available if the flights are sold out you could fly standby and then pay the difference in fare hope this helps Blake
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03-03-2018
11:49 PM
03-03-2018
11:49 PM
In this case you wouldn't need to cancel anyone you would just call southwest at 800-435-9792 and state that you would like to split 2 people off and then change to the cheaper ticket. Keep watching though as the other 3 could go down later but once a reservstion is split you will need to check in both confirmation numbers instead of the one and you can't re join all the people on to one reservation after splitting unless you cancel and re book which I don't recommend as the flight rates may not stay the same. hope this helps blake
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03-03-2018
11:42 PM
03-03-2018
11:42 PM
I know they got a new system back last year I have had success with 2 one ways getting boarding passes at the same time. Either way that's also why I recommend EB check in which will help you avoid the C group unless a ton of others on the flight buy EB as well
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It's that time of year again please take a moment to vote for southwest rapid rewards in the Freddie awards there are several categories you can vote on from best program to best service. Please take a moment and visit vote.freddieawards.com and show your LUV for southwest happy travels!
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03-03-2018
04:12 AM
1 Love
Sorry to hear you got a B boarding pass with the EB check in. The boarding positions vary by flight based on the number of A List members and the number of others who bought EB check in before you. I have seen some flights with 50 A Listers (I had B5 as an A Lister before). Also there is no limit to the number of EB check ins per flight so you could be the 30th person to buy it which means you would be the 30th person behind A Listers and Business select people if you want to discuss with customer relations you can call them at 855-234-4654 or email them from the southwest website hope this helps and hope you will give southwest another try in the future Blake
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03-03-2018
04:03 AM
03-03-2018
04:03 AM
The best way to handle this would be to book flights as one way reservations that way you can change or cancel a leg without issue and you can be checked in for the outbound and return if it is a same day reservation. If you don't want to book 2 one way reservations I would recommend buying the EB check in for the return so you will be checked in even though you can't get the boarding pass I have not had the issue of not being able to check in for 2 different days flights only if I had the outbound and return on the same day but I learned to either book one ways or the EB hope this answers your question blake
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03-03-2018
03:57 AM
03-03-2018
03:57 AM
when you check in a multiple passenger reservation it will check everyone in. You won't be able to use mobile boarding passes though as that is not a feature yet but you can get the boarding passes at the kiosk when you get to the airport but still check in at the 24 hour mark to get your boarding position otherwise you will end up in the C group most likely if you wait to check in at the airport hope this helps Blake
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03-03-2018
03:38 AM
03-03-2018
03:38 AM
Your boarding position should not change if your flight is not changing. I believe even if you change your flight you might still get the same spot based on when EB check in was purchased of course it would change a bit based on when others on the new flight bought EB check in. I would still change to the lower fare because having a credit for a future flight is always nice and it doesn't cost you anything to change to the cheaper flight. just don't cancel the flight or you will lose the EB check in and it is non refundable you can change the flight as many times as you want though and EB will stay attached hope this helps! Blake
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03-03-2018
03:31 AM
1 Love
Sorry to hear you don't like southwest have you tried calling customer relations or emailing them to discuss your situation? If you would like to contact them you can call 855-234-4654 or you can email from the contact us link on the southwest website hope you will give southwest another try blake
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08-13-2017
11:38 PM
08-13-2017
11:38 PM
I had the same issue back a few days a go and I talked to someone in customer relations they said there is an issue and that they needed to remove my number from the reservation and re add it and all future reservations as well. I'm not sure what the glitch is but it happened last week so the person I talked to went through all 15 upcoming trips I had and fixed them. I caught on when it was trying to sell me early bird check in and I was like why would I buy that as an a list member i was told you can get this fixed in reservations just the issue was new so no one in reservations knew what happened but let them know you need to remove your number and have it re added and that should fix the issue. Be sure to tell them to do it for all your trips. Hope this helps Blake
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02-24-2017
05:45 PM
Hi there Have you tried using a different web browser or closing and restarting from the begining? Hope this helps! Blake
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02-22-2017
05:51 PM
Got my 1st one of these new emails instead of the your trip is around the corner email and I must say I like the new email look and layout much better.
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02-20-2017
05:19 PM
1 Love
I would call customer relations at 855-234-4654 and they should be able to help you or you could reach out to southwest on Twitter or Facebook private message. Another option that might work is calling reservations at 800-435-9792 Hope this helps Blake
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You could try calling reservations and they should be able to look up your canceled flight confirmation number if you provide them with your credit card number on the phone feel free to call them at 1800-435-9792 and if they can't help you or are unable to find it I would call customer relations at 855-234-4654 and they will be able to help you! hope this helps Blake
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02-20-2017
01:47 AM
02-20-2017
01:47 AM
To report an issue you can either call customer relations if it is not a weekend of holiday at 855-234-4654 or if you don't want to spend all the time on the phone you can send an email from the southwest website by clicking on the contact us link at the bottom of the page. Keep checking in case someone cancels or changes their flight and maybe you can get on that flight since availability is always changing. Sorry you had the issues today! Hope this helps Blake
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02-11-2017
01:48 PM
1 Love
I believe with the credit card they post monthly after bill closing but I am not for sure on that. You could call chase at the phone number on the back of the card for more info or you could call customer relations at 855-234-4654 if you believe points should have already posted to your account hope this helps Blake
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02-03-2017
03:51 AM
2 Loves
To use credit from a canceled flight you would first need the confirmation number from the flight which you canceled. you then can call southwest go online and go through the booking process and on the payment screen will see a place to apply travel funds there you will enter your confirmation number and first and last name on the confirmation number it should then apply note the booking date of the original canceled flight you had will be the expiration date of this ticket so if you booked that ticket in May of 2016 you have until May of this year to use those funds and complete travel compared to if you booked with no credits you would have a year from the date in which you book. Also the name(s) of the people on the canceled reservation have the credit and it can't be transferred so they must fly and if the reservation you book is say $70 and you old reservation was $100 the remainder of $30 will stay with that old confirmation number and the expiration date will remain the same. If you have any further questions or need additional assistance feel free to let me know or you can call southwest reservations at 800-435-9792 hope this helps! Blake
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02-03-2017
03:39 AM
2 Loves
If you buy early bird you will be checked in automatically 36 hours before you flight and you can check in at any point starting at the 24 hour mark if you choose not to buy early bird you must wait until 24 hours before your flight to check in so if your flight is at 3pm on the 12th then the earliest you can check in on the 11th is 3PM. You can check in online up until 1 hour before flight time I believe but you will want to either check in as close to the 24 hours mark (3PM in this case) as possible or buy early bird check in and you could just print your reserved boarding pass position at your convience (starting at 3PM on the 11th in this case) if you want to add early bird you will need to do it at least 36 hours before flight time hope this helps! Blake
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In this case you would lose your early bird because being the flight is tomorrow and earlier those people may be checked in already and the early bird people from the flight WOULD be checked in. If you change a flight with early bird and there is at least 36 hours before the new flight that you changed to then early bird would transfer but being the flight is tomorrow it won't transfer but you could pay $30-$40 at the ticket counter to get A1-A15 if available if you don't get an A boarding pass hope this helps and happy travels! Blake
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02-03-2017
03:29 AM
1 Love
Well if they can find out where the ticket was booked (IP ADDRESS, or over the phone) and find the person you can press charges against the person as it is a federal crime to use someone else's points i am sorry this happened to you and I would call customer relations again at 855-234-4654 (if you haven't yet) and I hope you can get your account back. Good Luck! Blake
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Bags can be checked up to 4 hours prior to scheduled flight time hope this helps! Blake
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Looks like your plane was late coming from PHX and just got there so you should be boarding soon. Sorry you are having such such a long delay today! Happy Travels! Blake
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01-28-2017
09:39 PM
01-28-2017
09:39 PM
So I think you were apart of the NO show policy which does cancel the remaining segments on that confirmation number. My thought is because since a person misses the 1st flight they assume you won't take the return so they cancel it so they can sell the seat. (Just my thought) i do think booking one ways is better for that reason for people who miss flights a lot and well that way points post and you don't have to wait for the reservation to be completed on the whole RT. The only time I book RT flights is when I have a promo code that would benefit me by booking a RT flight. Since there is no RT ticket sale meaning you get a few dollars off by booking RT the only benifit I think is one less confirmation number to deal with. Happy Travels Blake
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01-27-2017
02:18 AM
01-27-2017
02:18 AM
So I have done the same kind of thing before where I book 2 separate one ways but in my experience they told me I would have to claim by baggage and re check it because the agent in the original departure airport does not see my other flights only the flights on the reservation to/from that airport. For example i did AUS to HOU. Then HOU to MCO. The agent said all they see is the flight to HOU. So I had to re check in when I got to Houston also it's important to note when making a point to point reservation you *may* not be covered if your 1st flight is delayed to missing your next flight because it is booked seperatly. And to them you would be a no show on the 2nd flight. If you booked your 2 flights on the same confirmation number then they should be able to check it to the final destination and you would not be a no show should a big delay occur If you have any questions let me know and also if they check your bag all the way let me know also because then maybe I just had an agent that wouldn't do it hope this helps Blake
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01-27-2017
02:09 AM
Have you tried the mobile app? you could also try to reset your password and see if that fixes it as I have been able to get into my account if neither of those suggestions work I would recommend calling customer relations/rapid rewards at 855-234-4654 Good luck! Blake
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12-31-2016
08:01 AM
12-31-2016
08:01 AM
I am A-List and didn't get a promotion to buy up to A List Preferred. you can always give customer relations a call at 855-234-4654 but they are closed today and i am guiessing the promo would end today. Hope this helps! Blake
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12-30-2016
10:43 AM
Hi there I recommend calling customer relations at 855-234-4654. They will be able to look at everything and help you out and answer all your questions about transferring the voucher or a possible extension. Hope it works out for you and congrats on being teacher of the year! Blake
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Hi there @LindseyD is correct the best things to do is sign up for the click N save emails and to check out the low fare calendar if your dates are flexible. another thing I have noticed is most sales start on Tuesdays so i recommend you look on Tuesdays or Wednesday's. Just a heads up the schedule for August (until the 14th of August) will open up on January 5th (that date is subject to change) but I recommend looking on that date and you might find a great deal! hope this helps Blake
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12-20-2016
03:46 PM
12-20-2016
03:46 PM
I agree with one companion getting to board with you. I totally agree on the special tag for checked bags because I am usually the last bag because my luck isn't the best 😂 It would also also be nice to choose which perk you want for example instead of drink coupons have a choice of a LUV voucher even if it's $20 or $25 or a credit for the southwest store or even free wifi coupon or another thought would be a free business select boarding pass upgrade coupon on day of travel meaning getting the $30 or $40 fee waived another idea for southwest in the long term would be to have a lounge like other airlines for business select customers and A List members and companion pass travelers or team up with somone where we can get access to a lounge I do love the new perk they added of the waived change fee on day of travel to another flight within 2 hours of original booked flight I just wish it would exist for people who I am flying with on that reservation because it would be silly to say I will arrive 2 hours before you then have to wait on them hope they will make some of these changes in the future!
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