Southwest Airlines Community

That's interesting never seen that description before.   haven't seen any promotional emails from rapid rewards dining or shopping and nothing for flights so maybe you just got lucky and got free points or maybe out had an action from a credit card purchase that would be my guess like a buy this get a bonus.    Blake  ... View more

@cindysuew   Good news a new update has just been released for the Southwest app for iPad and it looks like it fixed the issue.    Hope this helps Blake  ... View more

@Gil0723   There is a known issue with the Southwest app for iPad unfortunately a fix hasn't been released yet but in the meantime you can use the full website or if you have an iPhone or android phone you can use the app on those devices as the issue is iPad specific.    sorry for the inconvenience! Blake  ... View more

Depending on the hotel it can take up to 8 weeks for the points to post to your rapid rewards account but usually it's much faster from what I have heard from others    Blake  ... View more

I don't believe there is a way to make payments on a flight unless you are doing group travel then I think you could do payments but for personal travel like 1-8 people you would have to pay in full   i have seen where you can get months to pay if you get a credit card or line of credit from PayPal though should you want to do that not sure how that works completely but I have seen that when booking flights or buying things on eBay using PayPal    Hope this helps Blake  ... View more

You could try to call customer relations at 855-234-4654 and they might be able to get you in touch with the correct person to get that corrected.   hope your able to get it fixed!  Blake  ... View more

@Abobbi   yes I do think it would be great if Southwest made some type of program for family pooling but I don't think it will happen anytime soon (you never know though) they see feedback and could add something someday. I will say one problem I see with family pooling is as people get older it could be a flight for those are my or your points and then the airline could end up involved which I don't think they want to be in the middle of a flight like that but I am sure they would happen.    In the meantime you can always use your points to buy tickets for anyone though so if you fly SW enough you can redeem a ticket for anyone and points tickets can be 1,200 on cheap sale tickets. You can also transfer 2,000 points for $20.00 and $10 per thousand after the 2,000 point minimum.    Blake  ... View more

I go to the email offering me a status match today as well but I am already A List proffered with Southwest so if anything I would do a match with a competitor like delta but I like Southwest to much to go delta unless Southwest is not available    i just chuckled at the email because they should target someone who doesn't already have status.    Congratulations on reaching A List though!  Blake  ... View more

@CJC_18   The moderator will have to approve your photo so I am not sure the exact error you are getting    in the meantime are you able to log in to your account on the southwest website? Are you located in the United States or out of the country? If you are out of the United States I have heard lots of people say they can't get in to there account as Southwest blocks some international places from accessing there website and app. i am guessing since you have uninstalled and reinstalled your app should be at the current version but I would check that as well as they did have a new update on IOS this past weekend    i would also recommend sending the screen shot to Southwest on Facebook or Twitter so they can look in to the issue as well as they usually respond quickly and might be able to help as well.    once the photo is approved I can try to help better if I know what's happening.    Hope this helps! Blake  ... View more

@bearthehair   Flying on Southwest is pretty easy here are some tips to make it less stressful for you   Southwest doesn't assign seats you get to pick your seat based on your boarding position the earlier you check in the better the boarding position there are 3 groups A B and C to get the best chance of group A you will want to check in at exactly 24 hours before your flight so if you leave at noon eastern we'll be online at 11:59am so when the clock strikes noon you can click check in. If you will be unable to check in at the 24 hour mark I suggest buying EB check in for $15 that way you will be checked in automatically and you will have a even better chance of A boarding. Be sure to be at the gate 30-40min prior to departure time so you can line up and get the seat you want when they call for boarding.   I suggest arriving to the airport early they usually recommend 2 hours early for domestic and 3 hours early for international travel that way you have time to check bags get boarding passes and go though security. Security is not as bad as some make it sound as long as you don't have too much liquid in your bag (no full bottles of water) and as long as you don't have any prohibited items.    I suggest bringing a book to read or if you have music to listen to that way when your inflight it will help you calm down maybe grab a snack to have on the flight or eat before the flight pretzels will be served and they will serve drinks (alcohol is available for purchase should you want that) I stick so a water or soda and a bag of pretzels and I'm good to go. There is free live tv should you want to watch tv instead of reading a book or listening to music.    You can talk to the flight attendants and they can always try to help you stay calm should you become scared but I bet if you have a good seat mate and a nice snack and book or good tunes you should be just fine    if your flight is late don't stress just take take a deep breath and they will have you on your way as soon as possible.  Feel free to let let us know how it went when travel is complete. If you have any other questions about traveling Southwest let me know and I'll be glad to help.    Hope this helps!  Blake  ... View more

@cindysuew   Glad they responded to you quickly and great to know it is a known issue and that they are working on it.   I'll keep a watch out for a new update and let you know when I see it's fixed.    Blake  ... View more

@cindysuew    I assume it's doing something like this for you correct? If your having a different issue let me know.    Feel free to also take a screen screen shot and send it to Southwest on twitter or Facebook as well as the more reports the better and for them it's best to see what it's doing they may also ask you for IOS version and iPad version (mini 2 iPad Air as an example) so you may want to include that in the message as well    Blake    ... View more

@cindysuew   I am having the same issue on my iPad. For now I just use my android phone which works fine.    I have reported it to the technology team so they can look in to it.   Hope they fix it soon! Blake  ... View more

@Jordanemery27   did you just earn A List? I know back the first year I earned A List I had a B group and was like huh so I called and they told me they needed to refresh my reservations since I was booked as a non a lister but became one so a simple call to reservations fixed that problem    if you have been A List for more than a year I would definitely reach out to customer relations do they can investigate    also I did have 2 occasions back last December where I was in the middle B group so I called to see what was up and then come to find out there were 70-80 A Listers going from AUS to DAL (trying to get last minute A List flights is my guess)    hope this gets fixed for you Blake  ... View more

@jaredsmith   So glad you shared this here! I hope your daughter had a great time as it looked like fun and I appreciate you taking my advice to share it here in the community.    Blake      ... View more

@Bgabaldon   What is the problem you are having when trying to log in to your dashboard? Did you forget your log in information?   Blake  ... View more

I have heard from several people that the wait time for a lot of jobs is 1 year to re apply if you have access to view the job posting (or one similar like at a different location) you can see where it says the time for a reapply eligible.    Hope this helps Blake  ... View more

While I'm not too sure if the temporary one would work you could always use a passport if you have one or at least have it should they decide not to accept the temporary ID but I don't see why the temporary one wouldn't work since it's still an ID and is accepted elsewhere.    Blake      ... View more

I think this would be a great thing for Southwest to try out sometime.    I bet they could also sell priority bag handling for others say for $5 and they could come out after A List bags and it would probably be a big money maker just like EB check in is now.     Blake  ... View more

@Prodas1   Sorry your upset with your recent flight experience because a FA wouldn't give you a water because I wasn't on that flight I can't say why she wouldn't give you the water but glad you got one in the end.     if you would like to discuss with someone at southwest directly you can call customer relations at 855-234-4655 you can also send Southwest a message on Twitter or you can email Southwest by clicking on the contact us link at the bottom of the Southwest homepage    hope your next flight is better!  Blake  ... View more

@pfisher   I'm sorry your flight was delayed causing problems with your EB check in and a late arrival to your destination.    if you would like to discuss your recent flight with southwest directly you can reach out to customer relations by calling 855-234-4654 you can also send Southwest a DM on Twitter and they can help you there as well.    Hope your next flight is delay free! Blake  ... View more

Sorry the tv didn't work for you   I think you may need to have the airtime player app installed on your tablet for it to work (I know you need it for movies but not sure about tv as I don't watch tv I'm usually surfing the web)    i also know some devices are not supported for the tv I'm not sure though if that device is compatible or not off the top of my head    hopefully it will work on your next flight! Blake  ... View more

@Kathy_McKinstry   First off I'm Sorry for your loss.    I am glad to hear that the Southwest employee on the phone was able to help you in a time of need.   thanks for sharing this story on the community! Blake  ... View more