I had this recently where the tracker had the right origination, but incorrect destination, so the current location was shown but the route was bonkers. I didn't see anyway to re-initialize on the user's end.
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Or if you see the link applying to a different flight it would be valid, the link won't work for a flight already within the 24-hour check-in window.
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Luv voucher can be used for multiple flights and/or passengers. With some click and save fares you could maybe stretch it that far, or else kick in a little extra cash if needed, and pay the tax and fees. https://www.southwest.com/html/customer-service/purchasing-and-refunds/fop-pol.html Travel funds are restricted to original passenger’s use.
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Decide in advance what seat would be desirable for you. Then gauge the lines as you move up to the point of decision. My experience in Burbank was that if there are a lot of preboards, take the stairs, you'll work your way back to the exit row before the people taking the jetbridge. But who knows how SJC will work, does your flight have any through passengers, etc.
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@FairSW7230 wrote: Look, I get it, but having been in the service industry for 20+ years I’m always had my folks go out of their way to avoid the “sorry, tough s&@t” response. Some token would be nice. Here’s a drink coupon for you since you are now relegated to the middle seat where you are guaranteed to be uncomfortable. Just griping. Understood. I don't know if the gate people have these to hand out. If the flight isn't too hectic a recounting of the day's events to the FA might be where that LUV could come from in the form of a beverage. They seem to do this unofficially for flights delayed 30 minutes or more. That wouldn't cover your situation being canceled and rescheduled though. Hopefully your middle seat was relatively comfy!
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06-18-2019
02:50 PM
06-18-2019
02:50 PM
@Bowfin wrote: While I do not have all of the parameters of the situation and agree that children and parents should sit together; I can offer some thoughts on how to prevent this from happening again. Ask for a fair and equal swap – people are inherently good and particularly on Southwest, most are traveling for business and wouldn't mind swapping seats. In an effort to accommodate a parent/child seating arrangement, I would do it. Don't expect an “A List” business traveler to swap a row 1-4 with you in row 26, but it is possible they would. I hope this helps. I think this part of the response is the best, and I hope that they tried this - usually if you can enlist the help of the flight attendant to find someone to move so that two seats can be found together it will work out. I'm sorry to say it won't work 100%, but often the FA will offer a beverage to anyone that moves and I've chipped in one for people that did this as well when I was seated near them. Make sure to check in exactly at T-24 hours as well, even coming at late B's you may not find seats together, but you can find lots of single empties so people are more likely to have a place to move to that is equivalent for themselves. Boarding at C-15+ it is harder for people already seated to move around. Another tip would be if they had carry-on luggage to stow it as soon as possible then all of the seats could be theirs. Carrying that luggage around while people snap up the last few seats makes it difficult, walking all of the way to the back, then working your way to the front again. With a little practice they will be better able to work the system on future flights.
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@kwaller24 wrote: How is that even possible if I was checked in 36hrs before and he doesnt get checked in until 24 hours before? on our second flight I am one after him. That's the second leg of a connecting flight? You must have checked him in at exactly the right moment to catch those vacated positions. There is always a little bit of movement on the A-list passengers making last-minute changes and in a few cases people who forgot they had a flight booked and find out when their position is assigned and then cancel.
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@FairSW7230 wrote: Why is the when SW cancels your flight that you lose your early-bird check-in. They refund the money but Tournament stuck in the back of the C group no fault of your own. Pretty poor customer service. Unfortunatley the short answer is that if you have rescheduled for a flight around the same time as your canceled flight then the numbered boarding positions are already assigned, so Southwest has limited options available. You could have purchased EBCI again on the new flight, but it isn't an option if the rescheduled flight is within the 36 hour window after the EBCI and A-list postions are already assigned. Have a safe journey and I hope your next trip goes more smoothly.
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@ajsmith wrote: Thank you! Is it easy to get gate passes? Do I call when I'm booking? I'm just afraid to purchase her tickets and one of us or both of us won't be able to get a gate pass. I read that they aren't guaranteed. Not guaranteed but picking up a young traveler is #1 in the list of why you would get one.
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Additionally I would point out that Southwest's requirement excludes the wheels, double-check if your item included the wheels in their measurement. Post a link to the product if you like. The idea being most "regular" luggage goes through fine and I doubt it would be measured unless it was obviously going to be difficult to handle in some way. Watch out that with the additional size that you don't accidentally overfill it and then get dinged for overweight.
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@chgoflyer wrote: @DancingDavidE wrote: @chgoflyer wrote: Southwest announced quite some time ago that they were discontinuing Flight Status Notifications, I actually thought they were already dead. This was the system by which you would actively sign up to receive a single email or text at a set time (1-4 hours) prior to a flight's departure or arrival. Useful years ago, it's necessity has long since been replaced by other methods. What hasn't changed: When you purchase a flight, you select your preferred notification method -- email, text or call -- and Southwest continues to use this to notify you of any changes to your itinerary. (In theory at least. As many have mentioned for years now, this system is pretty abysmal in practice. Updates are often never received, contain outdated information, or are received too late to be of any use.) Ironically, Flight Status Notifications seemed to work flawlessly. But their usefulness (as a single notification) was limited. The surviving flight change notification system absolutely needs significant work. IMHO it should be a major priority for Southwest. I recommend proactively checking flight status via google (just enter "WN" + your flight number) or websites like FlightAware. I've really enjoyed App in the Air for an added layer of notification, including gate changes. I need to check that out. I tried a similar app a while back (I can't remember the name for the life of me; I uninstalled it after a few weeks) and I had mixed results at best. Do you happen to know where they get their data -- especially things like gate changes? I found earlier that an app is really only as good as the data is, and if Southwest isn't updating their systems (or, more often, the airport ones) with things like gate changes, the app isn't helpful. I wondered if there was a crowdsourced solution, but that doesn't seem ideal since there would be a lag in updates (and the obvious problems with crowdsourced data). I had used TripIt before which was nice, but the way they import Southwest flights they end up with a lot of duplicate trips, since that's my primary airline the service was not useful. I think some from there was on the community and maybe could answer some questions but I don't recall the name right off hand.
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@PaulMeyer313 wrote: The credit card I used for a ticket was innundated with fraudulent charges from around the world after I gave it to SW. It's a card I rarely use and keep for emergencies. No one ar SW's contact numbers cares, I can't find an emergency email contact, and no one in the fraud alert or customer relations offices works before 10 am EDT weekdays. Does anyone have valid SW contact information that I can refer to law enforcement? I think it is far more likely that the network you were on is the weak point as opposed to someone getting it from Southwest although there are some very determined hackers out there. But anyway, you don't know for sure - pursue with your credit card company and law enforcement if appropriate and they'll find someone to talk to if they think it is necessary.
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It's probably a key difference that the people ask when you offer them at the seats vs taking one at the front while still carrying their luggage. I think the best recommendation is to continue protect your self, and if you are willing to share with your seat mates if you are willing.
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@WhitWest wrote: (because why would anyone who was traveling together sit next to each other? Nope, they sit aisle and window leaving a seat between them and talking over the unlucky person who sits in the middle - not SW’s fault, just a by-product of the structure unfortunately). I paid to upgrade my tickets for boarding group A and just as I was paying for my boyfriend to upgrade as well (literally at the exact same time) somehow the other upgrade was sold. I got the upgrade and my boyfriend did not. The attendant told me she was sorry and couldn’t refund my upgrade even though I couldn’t get the second one. Now I'm confused - you did want your boyfriend to sit in the middle, or you didn't? You should not have had a lot of trouble holding a middle seat for him with him boarding later. Holding an aisle while you were in the window obviously not going to work very well. That is a little crappy if you went up to buy two upgrades and then they have to sell you one at a time and someone else came (to the same gate?) and took the other one, or I guess more likely what happened was that someone making a last minute change took one of the Business Select seats remaining so that they wouldn't have had to be literally standing next to you at the gate. I'd call back to customer relations and request some LUV for this situation, but that's academic if you won't be flying Southwest again.
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@chgoflyer wrote: Southwest announced quite some time ago that they were discontinuing Flight Status Notifications, I actually thought they were already dead. This was the system by which you would actively sign up to receive a single email or text at a set time (1-4 hours) prior to a flight's departure or arrival. Useful years ago, it's necessity has long since been replaced by other methods. What hasn't changed: When you purchase a flight, you select your preferred notification method -- email, text or call -- and Southwest continues to use this to notify you of any changes to your itinerary. (In theory at least. As many have mentioned for years now, this system is pretty abysmal in practice. Updates are often never received, contain outdated information, or are received too late to be of any use.) Ironically, Flight Status Notifications seemed to work flawlessly. But their usefulness (as a single notification) was limited. The surviving flight change notification system absolutely needs significant work. IMHO it should be a major priority for Southwest. I recommend proactively checking flight status via google (just enter "WN" + your flight number) or websites like FlightAware. I've really enjoyed App in the Air for an added layer of notification, including gate changes.
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@AussieSue wrote: So even tho the person who posted it travelled about 2 years ago now, I'm hoping it is still correct! Particularly like his advice on how and where to spend that first CUC!! Cheers! Good luck! I can't imagine that they make it too hard to exchange at the airport, at least for inbound visitors.
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Lounges are sure nice - I got the Amex Platinum for that purpose allowing access to the Centurion Lounge - mostly not convenient for Southwest's concourses except in Seattle. I had a lot of business in Las Vegas and used it there quite a bit as well. One of the side benefits is membership in Priority Pass, so if there isn't a convenient Centurion Lounge, you can go to the Priority Pass route which adds a few additional locations. The company has been strong in its sector, so I hope it paid off on your having it for a while.
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If you bought EBCI for four people and left your wife to the regular check-in process, other than not standing together in line, I think it would be fine to hold a spot for her when you boarded. So either buying it now for her and then hopefully Southwest can transfer it if you did need to rebook (or maybe they can't and it would be lost), or buying it for her separately later, for a position that won't be as good as yours, but still before the general check-ins, or not buying it for her at all - in any of these scenarios I think she'll end up sitting in the same seat.
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@bjreick wrote: My son is a customer of size and rarely flies. Please tell me if the following scenario is correct. I plan to pay for my ticket. I would book 2 tickets (customer of size) for him using my points. Then after the trip, I would call Southwest and request the extra seat points be refunded back into my account. Also, if his fares decrease, I could change the flight and the points would go back into my account automatically. Right? It sounds easier to me to use my points rather than having my money tied up for several months. Thank you. I would suggest to confirm this approach by logging into the app and using the live chat feature. Someone there can talk with you about this approach and they'll have access to your account information. (As opposed to calling or social media where you have to tell them your account info.) This sounds correct as you have described, although I've mainly heard of customers of size who paid cash getting a refund, it makes sense that it would work the same way with points but maybe you can confirm in Live Chat that this will work as intended.
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Back to the idea that Chase is not scoring well - looking through the rankings there don't seem to be many scores that are favorable, indicating the makers of this particular website seem to be of the opinion that the industry as a whole needs to change paradigm. Although I'm quite interested in sustainability and energy efficiency, and work professionally in that area, I don't see that I would be choosing a credit card based on this website necessarily.
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06-10-2019
02:19 PM
06-10-2019
02:19 PM
@DDion-Scoyni wrote: Yes, there are wealthy people below but also hard working people too, traveling on that plane in fact. Everyone is effected by the noise and the regulations necessary not trite. Indeed, there are great things to worry about. My comment is to inform the airline that their flight attendant was being rude in her improvisations of FAA dictated announcements. Any good business would appreciate constructive criticism. Of what use is your comment? He's a fellow passenger, as are most people on this community. If you'd like to reach Southwest directly use the "Contact Us" link on the website, Customer Relations sounds like the phone number you'd need (discussion after a flight) and you can also use email, twitter, or Live Chat from your app if you are a Rapid Rewards member. In general Southwest does encourage the FA to have a little fun with the announcements, and having some family that live in the coastal area between the end of the runway and the ocean I'd have to agree with the assessment that it is on average a high rent district. I also agree that working hard is one way to enable living in that area, and wealthy or not I would appreciate all that can be done to mitigate noise issues if I lived there. As you allude to, the FAA is involved at airports all over the country in related ways to abate noise from air travel. Even though Midway is right in the middle of a neighborhood we don't have to follow the take-off procedure as at SNA though, FWIW. Personally I think if you buy a house next to an airport (whether Chicago's Southwest Side or Newport Beach) you kind of know what you are getting into although with air travel expanding so much I can see where people are against expanded services or more frequent flights from some of these airports that originally were isolated or limited in schedule, but now are in the middle of residential areas with large jets replacing propeller-driven aircraft. Anyway - I don't think what the FA said was meant to disparage anyone and if it was possible to take it as a lighthearted observation, I would.
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There are several other cards that offer benefit for any flights purchased as a transportation catgegory. Check out some of the Amex offerings.
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@sethisaballer wrote: Why are they not supposed to count? And if that's the case why is SW letting them count? Link originally pointed out to me by @chgoflyer : https://www.southwest.com/html/rapidrewards/eoy-tier-communication.html Hotel bonus seems to be in the category of "partner bonus" noted as excluded other than Chase, but meanwhile everyone on the community says that they are counting. I don't know if we have a defnitive statement why hotel partner bonuses are counting, but they seem to be.
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06-06-2019
06:17 PM
06-06-2019
06:17 PM
@chgoflyer wrote: @ZevSupport wrote: Also, if you opt not to use the voucher this time around, just remember they expire one year since issued. That means, if you cancelled a flight on January 3, 2018, and now have $100 credit, you'll have one year to use it. After that year, these funds cannot be recovered. Just in case it's not clear: Travel Funds and Vouchers are two different things. Travel Funds come from a cancelled or changed flight. Vouchers are issued by Southwest, most commonly as goodwill gestures. Travel Funds generally expire one year from the date the original flight was purchased. All travel must be completed (not just booked) by the expiration date. They are usable only by the original passenger and cover airfare and any taxes & fees. If applied to a new flight, all funds for that new flight take on the earliest expiration date of any funds applied. Travel Fund expiration dates cannot be extended. However Southwest may, as a goodwill gesture, reissue expired funds as a Voucher for a fee that's currently $100 (deducted from the funds balance). Requests must be made within 6 months from date of expiration, and the voucher will be valid for 6 months from the date of issue. Vouchers expire 6 months or one year from the date of issue. All travel must be completed (not just booked) by the expiration date. They are usable by anyone (not just the person named on the Voucher) and cover airfare only (no taxes & fees). If applied to a new flight, all funds for that new flight take on the earliest expiration date of any Vouchers applied. Voucher expiration dates cannot be extended, and vouchers are generally not reissued (except in very special circumstances). To bring it full circle, if you book a flight with vouchers (aka LUV) and then cancel that flight, you'll be issued a travel fund. Even a refundable fare will become a travel fund since they doin't refund back into a new voucher. I'm unsure how the travel fund expiration would be determined in that case.
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06-06-2019
05:47 PM
06-06-2019
05:47 PM
@jkellar12 wrote: I tried to ask for a refund for all my future flights but by the letter of the law all tickets are non-refundable even if they can't deliver the service. You should get your money back for this trip that was canceled if you didn't end up flying Southwest, but sounds like you did eventually fly on a rescheduled plane and/or got some LUV? They won't refund your future trips, unless those also end up being canceled. I also had a rough week last week at EWR and LGA, but it wasn't just Southwest in those cases, LGA was packed trying to leave last Thursday well past 11 p.m. They could definitely use a few more gates there. One issue that they might have at the NY-area locations in particular is capacity. There aren't any "extra planes" waiting around and little ability to reshuffle the schedule if a jet gets stuck there or can't land. Available crew is another issue.
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As long as the methods of payment are in the same category can do this… For instance a cash booking could be upgraded with travel funds or voucher. If if you have a points booking, then you can’t use the travel funds to change the ticket, but you could use more points. Funds or vouchers cannot be useful for upgraded position at the gate, that’s cash/credit only.
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Check back with Alamo that they have the correct RR# on the account.
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@kvanhoy11 wrote: If I book a flight using unused Travel Funds and then need to cancel the flight all together will I be able to recieve a full refund back onto my credit card. I don't want the refund back onto travel funds. Unused travel funds have a ton of limitations so being able to just receive the payment back would be ideal. The previous flight I booked was business select The flight I am booking is business select Travel funds are usually refunded to travel funds. Booking a Business Select flight from travel funds doesn't convert non-refundable funds into refundable. But it sounds like your case may be that you originally purchased a Business Select and refunded it into travel funds, booked (or are booking) a new Business Select flight, and now want to cancel or just in case of cancelation what would happen - the travel funds may be refundable in some scenarios - you should review the terms in the cancelation email that you received when you first cancled the original Business Select flight if it notes the travel funds as refundable or not. Just FYI, the cleanest process would be when offered the opportunity for refund to credit card or travel funds, choose credit card and re-purchase as desired from scratch.
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@jikkujoyce wrote: I later found out online that Southwest is in top 2 domestic airlines that lose baggage frequently. What nonsense !!!! Here is some additional info: https://www.travelandleisure.com/slideshows/best-and-worst-airlines-for-lost-luggage There are a lot of ways to look at the lost baggage statistics, and these in the slideshow include delayed bags, not just lost items. Anywawy - keep trying. Also if traveling for business, and having critcal items, try to carry items on if a risk of 0.3% is too high to bear. If you are talking about displays, etc. then maybe these would have been too large to carry on.
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