@jeve0621 wrote: Question for this group: At what point have you seen a child removed from a flight due to crying? I haven't seen it before. This sounds like a tricky one that it would be difficult to see the whole situation without being there. I hope Customer Relations is able to help clarify the scenario.
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@jmattrid wrote: Does it benefit you to book a flight with a layover as opposed to nonstop? In other words, does each leg of a trip count as a flight for A-List? No, connecting flights all count as one trip. In order to count them as two (or more), you'd have to book separate tickets to each city. You can do this online for adding one extra destination as "multi-city" booking.
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@MentalMac wrote: So, I know you can only use 3 gift cards per person to book a flight. But, what if I'm booking 3 people at one time? Does it mean I can only use 3 gift cards, or can I use up to 9? I have looked online and in these discussion boards, but there seems to be no answer. I have multiple gift cards in many different denominations that i have recieved as gifts over this past year that I want to use. Can anyone PLEASE give new a concrete answer? Thanks! I think it is a limitation of the booking software, so the number of people is probably not a factor - you'll still only get three input boxes. Hopefully someone else can confirm. So step 1 - consider booking one-ways so that you can split up the $ value over two reservations and save some effort in trying to combine the gift cards. Maybe this solves some of your problem if you can use three gift cards for one direction and three gift cards for the return trip. If not, in order to use more of the smaller gift cards you could use them to make bookings for one person at a time on a different trip, then cancel them to get travel funds, then use the travel funds to book the desired trip. You could do this over multiple iterations to combine gift cards and travel funds until you reach the $ needed for one person on one leg of the trip. The travel funds have to be in the person's name that will be flying though, so you can't combine things into a different passenger's name and then cancel and use for a new passenger. Make a table of which gift card will go to which person in advance. This sounds very time consuming, so it may make sense not to book all the flyers together to skip a round of combining unless they must be all in one reservation? Let us know if this makes sense.
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@jim00300 wrote: I signed up for a promotion early this year. If you charge 35,000 on your southwest credit in Jan Feb and March you get 15% bouns points. Has anyone recived the pointe yet? I have not. Charging $35,000 in three months doesn't sound right.
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@SWDigits wrote: @ShareJoyCreativ wrote: I didn't realize I needed to use the travel funds for a flight that occurs before expiration date. I thought it was just booking. Could I buy a flight that is before the expiration date and then cancel the new flight and get the funds back to use just a few months later? No, the "timer" is anchored to the original booking date. In fact if you combine multiple travel funds to a new reservation, and then cancel that one, the new expiration date will be the earlier expiration along with any cash that you contributed to buy the fare. So original purchase date, or original purchase date of oldest fund if multiple funds are combined.
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@Glennmcafe2000 wrote: Update: I didn’t check-in until 4 hours before my flight time, and I got boarding group B.. This is important because boarding group B is like 2/3 full. I suspect they cancelled this flight because it wasn’t full.. how F’ed up is that??? They certainly do fly many flights at the end of the day that aren't as full, which is necessary to get the planes into position for the next morning. If you are suggesting a midday flight was canceled arbitrarily due to passenger load, I'm sure that's not true as it would be disruptive to the schedule the rest of the day. If there was some weather complication and they realized a need to cancel one flight, then I'm sure in the same position I'd cancel the one that impacted the fewest people, which might have been yours. It's hard to say for sure what happened if the original aircraft wasn't the one directly affected by weather, maintenance, or whatever.
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@lakerat789 wrote: Sorry SWA - y'all can handle the flying part of our trip, but I'm not trusting who you are promoting for the ground transportation, maybe a bit more vetting is in order?. I think it is a little unfair for you to say this on the forum when your only data is online reviews and not personal experience or any context of number of happy customers, percent complaints, etc. A better approach for helping other travelers would be to say where your favorite place is and how you've enjoyed their equipment and service personally - that's good data. Also how you get there from the airport if they aren't on-site. The fact is that Southwest allies themselves with Rapid Reward partners, and that's going to include the major domestic car rental agencies (and a few of the second tier), and will tend to include their international locations as well. If you or anyone actually rents from Budget there, and then has a problem, feel free to let Southwest know. Certainly I'd read the reviews and choose accordingly. I've seen similar firsthand experience mentioned on this community before for domestic locations, I'm sure there are better and worse places to rent cars both domestically and internationally, and often there will be a risk/reward trade-off among rental car companies for the price they charge. Personally I had rented from either Budget or Avis there once and everything was fine. I like your idea, we also drove to Tulum and thought it was fantastic in that area, it would have been difficult without the car there. Posada Marguerita was an amazing restaurant.
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I don't have it in front of me, but you can find the number for the facility in Scottsboro, AL - can you see the device on FindMyiPhone yet? The serial number seems to be the key in making a match, but also if the device is powered up and you can ping it when you call them they can verify it is yours. Hours are daytime only to call. For it to show up in lost and found though, it has to be turned in which could be an issue if the plane was still occupied if I'm understanding the situation, so a fellow passenger would have had first chance to find it instead of a cleaning crew.
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By far your best option would be to have a battery-powered unit. I haven't heard of any customer-accessible outlets in the lavatories @dfwskier but perhaps it is like riding the CTA, if you know where to look there might be one. Prevention is probably the best option - let the FA know your issue when boarding so that they can help you be re-seated if necessary. Then having your own power will be the next line of defense. Maybe third, if you find yourself in the gate area with a bunch of pets ask to be re-accomodated on a later flight. Certain routes and/or times are more likely as well - I know that I can go many trips without seeing any, but then a flight will have several. I've only ever heard of outlets in the galley areas.
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@shubham2892 wrote: What should I put my name, I don't have a last name on the passport and two word first name. GivenName: Shubham Goyal Surname: (blank) How far out is your trip? My understanding is that you can fly without a surname. You should contact Southwest directly to confirm but most likely you'll fill out your ticket to be the same as your passport. However, depending what you are doing in the USA and how long you'll be here, there could be some consideration in terms of name on a visa that you may want to have a passport from your country to show a first and last name which will simplify other forms of correspondence that would be based on your naming in a visa. Here is an article on the topic that may help explain: https://www.wsj.com/articles/how-do-you-do-fnu-some-in-u-s-handle-just-one-name-1458594616
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@UnhappyWithSWA wrote: I checked in at STL. The lady who checked is very competent and nice. I had to fly through Chicago Midway. She put the purplish 'Transfer' tag on my bag, and put it on its way on the belt. ... First, I had my baggage claim ticket ready and in-hand before I went into the office. I promptly gave it to the available agent. I told her my bag didn't arrive. She starts looking in computer. Then she answers the phone. Then the other agent comes over and takes over her computer session. "Oh, I was looking up his bag... " Total lack of focus, and total chaos, even though there was only one other family in there, looking for their bags. Finally, I get my bag. It was in the back room. The one agent quote the shelf number that it was on. So what I'm almost certain happen is that when I checked my bag in STL for a final destination of DCA, the bag went on the direct flight from STL to DCA. I had to fly to Chicago. So my bag sat there in DCA for 2 hours or so. Why no text me? Why not have the baggage claim office, who was not that busy, bring the bag out.? I feel like you robbed me of 40 minutes of sleep. It is academic now, but it would be interesting to have the baggage office confirm that this was what happened by them putting the luggage onto the direct flight. I suppose they could do that although I haven't heard of it being typical - people expect their baggage to come on the carousel for their own flight and as far as I know that's the normal procedure. Maybe there could be some other possibilty that the baggage arrived at DCA with you and for whatever reason came to the baggage office by a different route. Anyway - to answer your question I haven't heard of a customized text alert in the way you describe, although if the office there had a quiet moment the agent there could call you to say that they have your luggage. Make sure you have your number written on a luggage tag otherwise there would be several extra steps for them to confirm your identity and then lookup the phone number in your booking, which may or may not be your mobile phone number, etc... Maybe this could be added in the future for enhanced functionality. I know I received a poll once from Southwest about possible future feature additions and several of the questions were about luggage.
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06-01-2019
10:14 AM
06-01-2019
10:14 AM
@bec102896 wrote: I think its a great idea to ditch the paper ticket jackets. I personally haven't used one in over a year. As @chgoflyer pointed out - I use curbside quite a bit so we collect these - I have actually been using them as a repository for receipts on my business trips, but I can also use the nice felt Southwest bag that I have.
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@travisrutledge wrote: Hi everyone, I have a Southwest priority credit card, which provides four upgraded boardings per year. I have two questions: 1) How do I know how many upgraded boardings I have left this year? 2) How do I know when my upgraded boardings refill for the next annual billing period? In other words, if I run out of all of my upgraded boardings this year, how can I figure out when I will get another round of four? Thanks for your help! I think the answer to both 1 and 2 will be to call Chase on the customer service number on the back of the card. These may also show on the statement, I haven't upgraded myself yet although I plan to so I can't say for sure if there is a record of your boarding benefit on each statement. If not, then I'd suggest that as a feature to the Chase team. Your upgraded boardings will replenish on your cardmember anniversary, so if you remmeber the first month that you received a statement, it will be that time next year. But you can call to confirm or review your online statements to verify when the account started.
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@RafaV wrote: It doesn't seem to prompt anything to me to add a minor into my itinerary. Can yo please be a bit more specific? thank you, Rafael Can you clarify if you are adding a lap child, or are you buying a new ticket for a minor child? When you start the process to buy the ticket for the minor, it should eventually ask you who the adult traveling with the child is and enter your confirmation number.
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To have clear airspace sit in exit rows or one row behind the exit row.
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05-28-2019
11:13 AM
05-28-2019
11:13 AM
@dfwskier wrote: No decepetion involved https://kdvr.com/2018/05/14/southwest-cancels-more-than-60-flights-at-dia-after-hailstorm-damages-planes/ https://denver.cbslocal.com/2018/05/14/flights-canceled-hail-denver-international-airport/ The same thing happened once last year when hail damaged planes at C concourse, but not A or B. It's been a rough year, I wouldn't fault them for being cautious. But man, how do you manage to have a hail storm come by that just scrapes the edge of the airport terminal catching your concourse but not the other guys, that's some bad luck.
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@chgoflyer wrote: The seats in any row in front of the exit rows do not recline, so they would be perfect for @booatx I read it as he doesn't want the row in front of him to recline into his space, so he wants to be at least two rows into the non-reclining section for his own seat instead of sitting in the first non-reclining row - so the row after the exit rows would work, but not the row in front of the exit row.
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05-27-2019
08:17 PM
05-27-2019
08:17 PM
@dfwskier wrote: Actually, I see cheaper hidden city fares fairly frequently. It normally happens on routings where SW doesn't offer non stop service, but the competition does. So Southwest matches the competition's fare with a connection, and viola, the hidden city fare is cheaper.. I see what you mean, there would be a driver there that would leave an opening for pricing to diverge from A + B = C. I still wouldn't do it since I want to get the points. OP may be have been unlucky then to fall ill in a city where Southwest would have already noticed some percentage of people tending not to make it onto their connection.
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05-27-2019
06:22 PM
05-27-2019
06:22 PM
@booatx wrote: In response to the reclining seat issue only, I wish I could say the same. I am an A-lister so I am typically on the flight early. Even so, I now try to put my psychic powers to work on choosing a seat wherein the person who ultimately chooses to sit in front of me will not recline. My powers are apparently weak. I loose that mental game more times than not. I am actually amazed at how frequently I loose in that choice. I do like exit rows or the row behind the exit row for this reason.
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@Gam51 wrote: We are planning a family trip with 10 of us. My son-in-law has a credit card that allows him to take a companion and he has designated my daughter as his companion. I have RR points that I am using to book some of the flights. If I book his flight using my RR points, will he still be able to have my daughter use his free companion pass. He will not be using his points, I will be using mine to get his ticket. If he has companion pass from Southwest, then he can designate a companion whether his ticket is booked from cash or anyone's points, regardless of who bought the ticket. I just wanted to clarify that the Companion Pass is a status - the Rapid Reward Visa can be instrumental in earning Companion Pass qualifying points, but isn't earned solely from having the card. Just in case he has some third-party card with a different companion pass benefit I'm not aware of their terms.
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@dissatisfied999 wrote: Beware flying SWA! I flew standby and was given a confirmed boarding pass by SWA, out of Houston airport, with confirmed destination Kansas City. Flight had 1 stop with no plane change. SWA forced me off the planeduring the stop, in Albequerque, and refused me a flight to Kansas City until 24 hours later on SWA. I was stranded in Albuquerque overnight, and there was great need to reach Kansas City due to hospitalization of loved one with terminal cancer. SWA in Albeq offered me no assistance, hotel, food or even drink. I was forced to purchase a ticket on an alternate airline to get me out of Albeq the next morning. When I submitted this issue to SWA customer service, I was told too bad. SWA won't reimburse me for cost of other carrier's ticket. So, SWA issues a confirmed boarding pass to final destination Kansas City, and then lands me in Albeq and says 'we changed our mind, too bad', and dumps me in Albeq, forces me to find my own way home asap, and refuses to honor cost of my forced flight on another carrier to Kansas City. Spread the word - Be wary of flying SWA!! I hope there wasn't some mixup with the communication, I don't think the wording should have been "confirmed" for that ABQ-MCI leg. Lessons learned for anyone else trying similar: Standby on a connecting flight should be considered for the risk of that second leg - try to find out how many open seats there are if standby, or else double-check that you are confirmed for all segments. If there is a risk on a second segment, try to get stranded somewhere with more options to get to your destination. Hopefully the situation doesn't repeat itself for you, but for anyone else out there considering a standby with connection.
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@survivor wrote: I'm about to fly and wondering what food will be available on board. The website says "Pretzels are always complimentary" and "Additional snacks are available on longer flights." But there are no details. I even downloaded the "full menu" but it only includes a list of drinks, not snacks. Same with the inflight magazine. My flight is 3.5 hrs, 1300 miles. Does that count as longer, and does anyone know what might be available? There should be a page towards the back of the magazine, but anyway - I believe the long-flight breakout is for 2 or 2.5 hours, so you should have some choice of lorna doone cookies, fritos (gf favorite), and some other types of chips. Belvita crackers also and/or plane crackers. I concur to buy something more substantial, but not aromatic, at the airport or bring a packaged item as long as there isn't a liquid component from home. (Same thing for Wrigley Field - bring in a burrito!)
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@phxflyboy wrote: DancingDavidE, as I expected, it was nothing wrong on my end but was a problem with the newly updated app, which has now been fixed. I had a flight yesterday and the problem has been resolved and the button is back where it belongs. Thanks for identifying the situation for us! My next flight is Wednesday and I'm glad to know the solution will be already in place.
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05-24-2019
10:50 AM
05-24-2019
10:50 AM
@Mhumphreys wrote: Looking to do this same thing next week.... did the collapsible wagon work out? We have the same one! I can't see any issue if you put it in a blue bag, and probably no issue gate checked bare. Any feedback from the OP @JaneCaskey?
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I think you mean for the mobile website getconnected.southwestwifi.com? Try using a different browser if you have one installed. Agree that it sounds like a compatibility issue with the broswer. It has been working (mostly) fine on my safari browser - maybe you have some iOS updates that aren't installed?
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@ricedv wrote: I just recently bout 6 round trip tickets. If prices change and are cheaper can i get refunded the difference? One clarification over @CareforNOLA and the referenced thread - if these are six trips for yourself then great! If this is you traveling on one trip with five other people, the travel funds will be separate for each passenger in their name, for their use within a year of purchase date.
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@zoot wrote: thank you, Blake: The SW policy does state if one uses reward points, and does not fly, they will automatically go back into your account, just uncertain due to boarding pass and other information previously provided. I will call, hopefully no longer a 2 hour wait. Status of a boarding pass is immaterial - plenty of flights change and/or cancel within 24 hours up to 11 minutes prior to departure. As long as you aren't in the ten minute prior to departure window you will be fine. And actually the fine print on points bookings is that the points would be returned, even for a no-show. https://www.southwest.com/html/customer-service/purchasing-and-refunds/index-pol.html Note that no-showing a flight cancels any future part of that reservation, if that applies to your situation right now.
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Did you check it at curbside or the kiosks? I'm pretty sure the waiver is there somewhere, but when you gate check the waiver is on the gate check tags that they put on, and I've always been advised verbally of what it says. That's neither here nor there of course, what would you have done differently after hearing that - not take it with you? We've always used our stroller in the airport so I'm mainly aware of gate-checking for that item. For car seats we did buy a cheap model to take with us for travel in case of any event on the part of the airline or other travel related damage or loss.
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05-21-2019
04:02 PM
05-21-2019
04:02 PM
@Cgbl00m wrote: Is the waiver provided to passengers in accessible format? For instance as a legally blind person, would I receive the waiver in a format I could access and know that when I arrived at my destination and SWA has totally destroyed my baby’s stroller, I have no way recourse. And no way to carry my child and handle my guide Dog. I don't know how that works, the conventional waiver is part of the luggage tag and wouldn't meet your criteria. They do summarize the situation for you verbally.
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