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Flight not showing in itinerary

ajcastellano1
New Arrival

I just checked my reservations I made a few weeks ago for July.  One of my returning flights are not showing up in my itinenary and I have been on hold for hours.  Tampa to Atlanta is showing up but Atlanta to Richmond is not.  

7 REPLIES 7

Re: Flight not showing in itinerary

dfwskier
Top Contributor

HANG UP!

 

When things are crazy, the phone is the worst way t reach the airline.

 

Click on "contact us" below and pick twitter, facebook or e-mail insead.

Re: Flight not showing in itinerary

bec102896
Top Contributor

I would try using the in app chat feature on reach out to southwest on Facebook or Twitter. 

Re: Flight not showing in itinerary

dfwskier
Top Contributor

For at least a day there have been no chat representatives available. I suspect something is wrong with the chat function

 

Twitter, facebook and e-mail are currently the best  ways to reach SW.

Re: Flight not showing in itinerary

chgoflyer
Top Contributor

The chat function in the app has been unavailable since (at least) late last week. 😞

Re: Flight not showing in itinerary

gsking
Active Member

Does it show up under the record locator?   If so,  I wouldn't worry too much.   I recall this happening to me before... it'll update eventually. 

Re: Flight not showing in itinerary

Ansstew
New Arrival

Today ours did the same thing. Return trip was rsw to atl to Louisville. Now only shows from Florida to Atlanta.  No Atlanta to Louisville.  This is for July also.  I gotta believe there is a glitch. Will wait to see if it reappears 

Re: Flight not showing in itinerary

ajcastellano1
New Arrival

You may want to call. I finally got through and she tried to say the new flight times would not allow my connection.  I told her that wasn’t true. We ended up getting switched to an earlier flight