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Horrific travel experience

New Arrival

I had the most horrific travel experience with Southwest Airlines yesterday. They canceled my flight 11 times and finally, I got on to go to Las Vegas, that flight was delayed almost missed coming home. Which is in Albuquerque. I have flown many many times in 60 years of my life but I have never had this kind of experience! I am not sure what was going on with them but I had the most stressful evening of my life! 

I need to know some kind of exploration from southwest airlines.


Re: Horrific travel experience

Rising Star

I'm sorry to hear about your experience.


The best explanation will come directly from SW. This is a customer community forum, so I recommend reaching out to SW via one of the Contact Us methods below.




-A List Preferred, Companion Pass holder, Community Champion.

Re: Horrific travel experience

Rising Star

Canceled your flight ELEVEN times,  huh?   Sure....


I'm guessing you won't ever come back.   On to your next creative writing assignment.

Re: Horrific travel experience

Top Contributor

Still got home the same day?  If that's the worst you've ever experienced while flying you're living right.



Re: Horrific travel experience

Top Contributor

Glad you made it home!


I'd check out one of the flight view apps to see where your plane was coming from, otherwise you'll have to contact Southwest directly.



Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Horrific travel experience

Rising Star

@misukrankin1 wrote:

They canceled my flight 11 times 


I have flown many many times in 60 years of my life but I have never had this kind of experience!

Ah, the classic line.


Flights don't get cancelled more than once. They can get delayed multiple times. Sounds like you experienced delays, but even I doubt a single flight was delayed 11 separate times. 



Re: Horrific travel experience

Active Member

11 cancellations in one day? Possibly "New Math?"

but seriously sorry to hear you had issues and glad to hear your completed your travel safely